ILMG Inc

Initial Business Response /* (1000, 5, 2015/12/28) */
Solved Via email!
Case Closed
Initial Consumer Rebuttal /* (2000, 7, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order was Delivered, In/At...

Mailbox on December 21, 2015 , 9:44 am
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPS. Once the product is received back at our facility, we will process a refund. Please allow 5-7 business days for this refund to reflect onto your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received product two days after complaint was filed. Thanks Revdex.com.

(The consumer indicated he/she DID NOT accept the response from the business.)
I have cancelled my order as of today. After waiting for more than a month and a half I terminated my purchase. There were no communications from this company. I have disputed the charges with my credit card company. After reading the rip-off report and the Revdex.com complaint alert on this company it showed that this company is incapable of providing anything. I feel sorry for the people who have to answer the phone and have to endure the angry customers who have not received their products. As a first responder I feel that this is unacceptable business practices for those who need tools to perform their jobs to protect the public and property. My advice to anyone who saw this on the Internet is to stay away from this company. If it sounds too good to be true, especially 75 percent off, it is.

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
Your order has been cancelled and refunded as of...

12/23/2015. Please allow between 5-7 business days for this refund to reflect on your account. Again we are sorry for any inconveniences.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
It looks like your order is on it's way out of our facility. Once USPS scans the package you will receive a tracking link.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> This case...

is closed.

Initial Business Response /* (1000, 5, 2015/12/31) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. Like many retailers, it has been a...

busy holiday season. We apologize for the delay.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/04) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your full order has been cancelled and refunded.
Please allow 5-7 business days to see the refund credited...

to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Rufus please

Final Consumer Response /* (2000, 7, 2016/01/07) */
I received the ordered flashlights today 1/4/16. Late for Christmas, but still delivered.

[redacted]

Initial Business Response /* (1000, 5, 2015/12/31) */
Dear Customer,
All charges where refunded on 12-17-2015.
Full Refunds that have been refunded:
$196.00
$28.00
Thanks!
Case Closed
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she...

ACCEPTED the response from the business.)
Thanks for your all of your help, this case wouldn't have been resolved fairly without your help. After they credited back my card, they continue to offer some other flashlights but I don't think that I'll trust them ever again. There's too many suppliers & I'd rather deal with other trustworthy suppliers. Thanks again & you have a Wonderful New Year!

Initial Business Response /* (1000, 5, 2015/11/02) */
Hello,
Not sure what number you have been calling but if you called 48 times I am 100% sure we would have answered the phone or called you back as long as you left a voicemail...
You can mail them back to us with a note inside, including...

your Name, Email, and requesting that you would like us to replace the Flashlight.
Once we get your package we will ship you out 2 new flashlights!
I am glad you are happy the working flashlight!
We will get you squared away as soon as we receive the broken items!

(The consumer indicated he/she DID NOT accept the response from the business.)
I did not disputed the arrival of the package, I disputed the fact that the entire order did not arrive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as no further charges are put on my credit card. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your full order has been cancelled and refunded as of 12/21/2015.
Please allow 5-7 business days to see the...

refund credited to your account.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
It looks like USPS has just picked up your order from our facility, and as soon as they scan the package you will...

receive a tracking link to track your order.
This case is closed.

Initial Business Response /* (1000, 5, 2016/02/05) */
Order has been canceled and refund has been processed for $56 and for $15. Please allow 5-10 business days to see refund in account.
This case is closed

Initial Business Response /* (1000, 9, 2015/12/23) */
Charges have been refunded in full as of 12-23-15.
Customers address was invalid, There for we where un able to ship. Here is the address we where provided with:
[redacted]
Monterey, CA XXXXX US
This...

case is closed

Initial Business Response /* (1000, 5, 2016/01/12) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your full order has been cancelled and refunded.
Please allow 5-7 business days to see the refund credited to your...

account.
This case is solved.

Final Consumer Response /* (2000, 7, 2015/12/21) */
I filed a complaint with you today against ILMG Inc. I have been trying to contact them to cancel an additional charge I incurred yesterday, 12/16/15, with no answer. I did receive a response a few moments ago and they have cancelled my order and...

refunded my credit card. Thank you for your assistance in this matter.
It is my hope that this company can be closed down. It appears that the only way they will either ship the ordered product or respond to consumers' inquiries is to be threatened with legal action or have complaints filed with you.

Initial Business Response /* (1000, 5, 2015/12/16) */
[redacted],
Order was shipped and delivered in mail box on Dec 10th!
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Enjoy!
Initial Consumer Rebuttal /* (2000, 7, 2015/12/16) */
(The consumer indicated...

he/she ACCEPTED the response from the business.)
I have received the purchased item and I am very satisfied with it.

Initial Business Response /* (1000, 7, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
Your order has already been cancelled and refunded...

as of 12/11/2015. Please allow between 5-7 business days for this refund to reflect on your account. Again we are sorry for any inconveniences.
This case is solved.