ILMG Inc

Initial Business Response /* (1000, 5, 2016/01/04) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order was delivered on December 24, , 3:
pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> f you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that Your item was delivered in or at the mailbox at 4:pm on December 26, in MUNITH, MI
XXXXX
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive
It looks like your order was delivered Delivered, PO
Box on December 17, , 10:am
If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account
This case is solved

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has been Delivered, In/At Mailbox at December 26, at 6:pm
f you would like a
refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
*** ***
ILMG, Inc
TLC
XXX-XXX-XXXX

Initial Business Response /* (1000, 6, 2015/12/31) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has been Delivered, In/At Mailbox at December 30, , 2:
pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive
It looks like your product was Delivered, In/At
Mailbox on December 21, , 1:pm
If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account
This case is solved

Initial Business Response /* (1000, 5, 2016/01/18) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.We
I see that your order is already to be picked up by UPSYour order will be shipping out this week
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
Initial Consumer Rebuttal /* (2000, 7, 2016/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2015/12/23) */
Item is out for delivery as of 12-23-15,
Just in time for Christmas! We are sorry about the wait
Thanks!
Case closed
Initial Consumer Rebuttal /* (3000, 10, 2015/12/28) */
I received my flashlight today

Initial Business Response /* (1000, 7, 2015/12/28) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has been Delivered, In/At Mailbox at December 11, , 9:
am
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has been Delivered, In/At Mailbox at December 22,at
5:
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
*** ***
ILMG, Inc
TLC
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2016/01/21) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.We
I see that your order was delivered on Thursday, 01/21/at 1:
P.M
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 5, 2015/11/27) */
Hello ***,
Looks like your package arrived In/At Mailbox on Nov at 9:am
If you have any question please call us at XXX-XXX-XXXX or email us at ***@nationalgunowner.org
Thanks and happy holidays!
Initial Consumer Rebuttal
/* (2000, 7, 2015/11/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response /* (2000, 7, 2015/12/28) */
We have received our order from this company

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> It looks like your order has been picked up by the USPS and will be at your door soon
This case is closed

Initial Business Response /* (1000, 7, 2016/01/12) */
Hello!
We sincerely apologize for this matter, we were extremely busy for our holiday seasonUSPS shows the product(s) were delivered on 01/11/
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If
you would like a refund please send the order back to the NGOA warehouse and we will give a full refund
Ship to *** ** *** *** *** Saint Charles MO XXXXX of mark "Return to sender" on the package
This case is solved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have found itThey did refund the money on 1/11/Thanks for the help and my apologies to NGOA
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/11/27) */
Hello ***,
I see that you emailed us on Nov 2nd, We responded asking that you give us a call because we could not change order via Email
I show two orders made from your dad, One on 10-30-and another order made on 10-31-
Both
orders have shipped, See Tracking:
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Please send what items your dad did not mean to order, Please also include His Name, His Email, and a good phone numberAlso include that you are wanting a refund
Thank you,
This case has been closedWe will wait for returned items, then issue refund

Initial Business Response /* (1000, 5, 2016/01/21) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I'm sorry but I see that your order has already been picked up by USPS and is on it's wayLike many retailers,
it has been a busy holiday seasonWe apologize for the delay
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Did receive tracking number and verification of order after a period of time

Initial Business Response /* (1000, 5, 2015/11/20) */
Hello customer,
We have refunded you in fullWe also contacted customer via email:
"Customer,
I have refunded you in full for all of your items as you have requested from the Revdex.com,
You will see these charges back in your account
within 5-business days
Also you CC information is secure and no scam has happened
You entered in your information and made the order, Exiting out would not of canceled the order
We have now refunded you in full and you are all set!
Sorry for the confusion and have a blessed weekend :)"
Initial Consumer Rebuttal /* (2000, 7, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After filing a complaint with you and with my credit card company these folks respondedThank you for your help!

Initial Business Response /* (1000, 5, 2015/12/31) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a
busy holiday seasonWe apologize for the delay
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
Initial Consumer Rebuttal /* (3000, 8, 2016/01/04) */
On December 30th NGOA sent me a email stating "my order had been shipped on 12/31/via USPS Priority Mail"They included tracking number XXXXXXXXXXXXXXXXXXXXXX with a note stating the to allow to hours for the tracking number to activate
As of Jan 4th, the tracking number has not been activatedThe order has not been shipped yet