Indeed

[redacted] and Revdex.com:After reviewing the job posted by Starcom Staffing, we determined that it was not suitable for visibility on IndeedIndeed reserves the right to reject any particular job for failure to meet our quality standardsEach account is thoroughly reviewed, and our Search Quality team also investigates the company information provided by the employerBased on all of the information provided and the quality of the job posting, this account will remain disabled.Please let us know if we can do anything else to help.Thanks and best regards,*** [redacted] SVP, Client ServicesIndeed | How the World Works.™ [redacted] www.indeed.com

[redacted] ***We reached out here to provide assistance with the situation and apologized for the disabled account statusWe re-enabled the account for Tina and gave her access to all candidates she had received prior to it being disabledTo fully resolve this issue, we offered Tina a $ credit towards future free clicks and also offered our assistance in posting a new sponsored job advertisement on IndeedShe agreed that this resolution was sufficient and we let her know we would be happy to help with her future hiring needs if she needed usKind Regards,***

Complaint: [redacted] Our attorney has in fact provided a letter to Indeed.com explaining the specific details of what happened This was done as a first attempt to professionally and reasonably resolve the apparent confusion that Indeed.com is clearly subjected to Unfortunately, Indeed.com's legal department, for whatever unexplainable reason, did not extend the professional courtesy of a response, despite our attorney's request to do so And yet your response is to "do it again"Keep in mind, this was all done prior to ever considering the engagement of the Revdex.com to resolve the issue.Clearly, as evidenced in this very discourse, Indeed.com has made it abundantly clear that it has no intention of letting the "accused" know what they are allegedly being "accused of" - which speaks volumes as to the injustice and lack of principles of which any company should operate under I consider this a highly discriminatory practice I beseech you to reconsider your position I consider the matter unresolved

Complaint: [redacted] I am rejecting this response because: I didn't get a fair response since it doesn't make sense that "city" jobs would bring up personal stranger homes that were only sent by specifically and were only house cleaning sent emails to me every day when I had been off the website periodThe emails sent were totally inappropriately which I saved as proof that they were dubiousI was on their years ago and I never came across this odd situation with it seemed desperately seeking private homes and after I started recognizing these strange postings and emails directly to my email address I removed my resume for house cleaning companies only I did do a wider band search at the beginning to see if their were other partime jobs in between while I searched and was hired from a house cleaning company and I applied with few companies and I was not contacted yet theses companies were still on the website wanting to hire workers so that made it more confusing and frustrating on why this was all happening to meI went on Indeed.com to find a second job to have stability with a companyI had optimism but gave up and now I'm very unsatisfied with the response with the vaguely explanations that made no sense which didn't relate to my initial complaintThey didn't explain why this situation over time even happened to me in the first place Regards, Regards, [redacted]

Hello [redacted] and the Revdex.com,In response to the previous message, the position created under the account provided to us by [redacted] only contained one jobThis job was created on March 20th with the title Assistant ControllerThe job was closed on May 1st, and then reopened again on July 20th with the title Accounting Manager / Assistant ControllerThere was frequent login activity after the updating and reopening of the job and for this reason, Indeed will not be offering a refundAs offered in our last message, we are willing to offer $1,in credits towards sponsored clicks for the total amount spent in the month of August, but a refund will not be grantedKind Regards,***

Complaint: [redacted] I am rejecting this response because: You claim that the only time someone can see my contact information is if I apply for a position with that specific company, but that’s not true because I have been receiving emails from jobs that I never applied for who say that they got my information from [redacted] They day that they are contacting me based off of a alleged job posting on [redacted] , but I never applied for the position at allHow can someone get my email address or phone number if I did not apply for the job or contact the so-called company in the first placeThen you also claim that you have an entire department or whatever readily available to help with any issues or concerns regarding your site, but I have submitted a complaint before and nothing was done about it and I submitted a second complaint and it was ignoredIf you honestly had a system in place that guarantees the authenticity of these companies/employers who post real jobs and are seeking real candidates, this issue would not occurHow can you let fraudulent companies slide through and not notice? If I and everyone else who is noticing the same issue, can spot a fraud then you can tooObviously, whatever it is that you all are doing isn’t working and it doesn’t make it any better that you don’t even acknowledge it, instead you act like it’s nothing you can do about it and that your policies are supposed to prevent it from happeningIt just makes [redacted] look like a very untrustworthy site, and if that’s what you all are okay with The I guess you will continue to ignore the complaints just as you’ve been doing By the way, I have received emails today from more fraudulent people who say that they are writing me about a position that I didn’t apply to and that they also got my information from [redacted] , and I just submitted the complaint to the Revdex.com yesterday Regards, [redacted]

Complaint: [redacted] Why disable the whole account from any future jobs when you only have a problem with one job posting? Regards, [redacted]

Dear [redacted] and the Revdex.com:We have provided a refund to this client in the amount of $to clear charges associated with the part time position postedWe have reached out to the employer to let them know that this refund has been processed on Indeed's end and will take 5-business days to show up on his credit card statementKind Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have contacted the credit agencies and need to know how this account was opened Regards, [redacted]

Hello [redacted] and the Revdex.com,Indeed has rejected your job posting for failure to meet our job posting guidelines.: [redacted] In addition I would like to point out the following clauses in our terms of service:AIndeed General Terms of Service:Indeed does not have any obligation to screen any Job Listing, or to include any Job Listing in its search results or other listings, and may exclude or remove any Job Listing from the Site for any or no reason.CIndeed Ads Program Terms:Indeed or Partners may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without noticeFor examples of why Indeed may reject such Job Listings from Employers, refer to the Job Posting Guidelines.Regards,***

Dear Dan and the Revdex.com,After reviewing the account details, a refund has been applied to the advertiser's credit card in the amount of $This amount covers all charges accumulated in the account in DecemberWe have notified the client to let them know the refund has been processed and should be visible on their credit card statement in 3-business days.Kind Regards,***

[redacted] and the Revdex.com:We have investigated this complaint fully and have disabled two accounts related to this issue from using Indeed moving forwardWe thank you for bringing this to our attention and apologize for any inconvenience caused.Kind Regards,***

Dear [redacted] and the Revdex.com,.We are unable to find any Indeed account or charges associated with the account email [redacted] If you can provide the correct email address associated with the account, we would be happy to investigate this furtherUntil then, we are unable to locate the charges or move forward with considering a refund of the charges.Kind Regards,***

Hi [redacted] and the Revdex.com, Our team has removed the $free click credit and issued a refund for the amount of $This amount equals the total spend for the month of October and NovemberPlease allow up to 3-business days for this to reflect on your accountSince the refund has been granted we consider this issue resolvedBest,***

Complaint: [redacted] I am rejecting this response because: We also have an unauthorized charge of $on 10-2-on our company credit card that was to be credited back per the Account Rep That has not occurred yet That is the only outstanding issue that remains Still not happy with the experience but once the $is credited back it will be considered resolved on our end Regards, [redacted]

Dear [redacted] and the Revdex.com, We have contacted [redacted] directly to discuss her experience and offer her options to mediate this situationWhile it appears there was confusion regarding the set up of the budget, it was clearly stated in an email from her account executive that this would be a recurring $1,budgetThere were no questions from the client regarding this amount during the initial setupIn addition, this spend was accrued in December and an account executive reached out to the client on December 8th and did not receive a response until JanuaryBecause of this, we will likely not consider a refund however are open to offering this client other optionsWe have not yet received a response from this client to our initial outreach to discuss this situation but will be sure to work with the client once we do hear back.Kind Regards,***

Hi [redacted] and the Revdex.com, I spoke with [redacted] via email and explained how the charges were accrued and we came to an resolution that we would submit a refund for the amount of $Our Finance Team has granted the full refund for this amountPlease allow 3-business days for this refund to reflect in your accountPlease note, our team will not be able to grant any future refunds on this account, however we want to make sure you are set up for success on Indeed should you decide to post future positionsIf you no longer wish to sponsor your advertisements you can keep your postings free by selecting "Post job without sponsoring" on the “Job Budget” pageIf you have any questions regarding your account in the future please don’t hesitate to reach me directlySince the disputed amount has been refunded we consider this issue resolvedBest, [redacted]

***Thanks for your note and I'm sorry for the negative experience Can you please provide all of the job details and correspondence so we can investigate further?Thanks again and best regards, [redacted] SVP, Client ServicesIndeed - one searchall jobs.***@indeed.com###-###-####www [redacted] .com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello [redacted] and the Revdex.com, We reached out to the client via email to explain the charges that were accrued on his accountWe received the following response from the client: “Hello [redacted] Thank you for your prompt replyHowever, I do not feel you have met your burden of proof to your allegation of me owing a debt to [redacted] ” of $(One hundred thirty nine) to $(One hundred nineteen) with any clarity of understanding I therefore consider the issue closedI wish you well.” We then attempted to explain one more time how the charges were accrued by providing him with his performance report which shows a day-by-day breakdown of the costsSince the client did not respond we wrote off balance of $since this amount had not been paidThe client’s account is now disabled and we consider this issue resolvedBest,***