Indeed

Dear [redacted] and the Revdex.com,We have worked with the client here and have provided a full refund in the amount of $due to the incorrect card being chargedWe have notified the client of this refund amount being applied to the associated credit card and have let the client know that if he requires any further assistance, he is able to reach out to usThank you,***

Hi [redacted] and the BBB, We apologize for the poor experience. Upon further investigation of your account, we see that there were two positions open on daily budgets. The daily budgets selected were recurring which means they would continue to spend until they were closed. Since no end-date was... selected for either advertisement they continued to spend until they were manually closed. When processing refunds one thing our team will look into is the login activity. Since there was steady login activity on the account our team was unable to provide a refund at that time. However, we do see that you submitted a request to have your account disabled on January 19th and our team was able to do this. At this time, there was a balance on the account for $319.87. Although the account was disabled the credit card would still be charged. We apologize that this was not properly communicated to you. For this reason, we have issued a refund for the amount of $319.87. Please allow up to 3-5 business days for this to reflect in your account. In addition, we would not be able to remove the credit card as the account is now disabled. Please note, Indeed takes the security of our clients very seriously. By not storing your credit card information, we have taken precautions to ensure that your sensitive information is not accessible once entered onto our website. If you would like to take other steps to confirm your card will not be charged I would suggest reaching out to your credit card company to have any other charges from Indeed blocked.Since the disputed amount has been refunded we consider this issue resolved. Best, [redacted]

[redacted] :Thanks for your note and I'm sorry for the negative experience Can you please provide the e-mail address of the account that was disabled so we can investigate further?Thanks again and best regards, [redacted] SVP, Client Services [redacted] - one searchall jobs.***@ [redacted] .com###-###-####www[redacted] .com

Dear *** I am sorry that you do not find the previous response here satisfactoryUnfortunately, as explained to you in the past two messages, Indeed's position on the status of your account will not changeWe've submitted multiple requests on behalf of your complaints to see if there was any chance of the account being re-enabled, but we have made a final decision that we will not be moving forward with granting visibility hereAny legal discussions regarding this situation that you feel Indeed should be involved in will need to be forwarded to our legal department at: Indeed, Inc.Attn: Legal Department [redacted] *** Kind Regards,***

Dear Revdex.com and *** We are not implying that an employer has created the account for youAn employer account may have been accidentally created in addition to a job seeker account by the account holder themselvesAs explained in the last message, the account is disabled entirely and none of the information on the account is accessible moving forwardWe consider this issue resolved as we have taken the necessary steps to disable the account and have explained to the job seeker that it cannot be deleted due to an employer account being initially set up Kind Regards,***

[redacted] and the Revdex.com team: This issue was resolved with the client today, and we were able to provide free visibility for the company's jobs on IndeedWe formally apologized to the client for the inconvenience and he let us know that he was satisfied with the resolution providedThank you,***

Dear [redacted] and the Revdex.com, as this has been resolved, we consider this case closedThank you,***

[redacted] com [redacted] ***

Complaint: [redacted] I consider your response entirely disingenuous and unacceptable I know unequivocally that our postings and practices have historically been consistent with Indeed.com's Terms of Service; moreover, even more so compliant than that of our local competitors who seem to remain in good standing with Indeed by having active accounts I have skirted the specifics of my ordeal because, frankly, I thought it not necessary But considering your staunch position on this matter, I will be more specific in informing you that our company has been essentially "hi-jacked" my an individual of whom we are pursuing legal civil action against as well as criminal charges - which include identity theft of creating fictitious emails, complaints, and job postings Our family business is the "victim" here and I consider Indeed's judgment to be entirely clouded and rather closed minded on the matter This is not an issue of me questioning what legal rights Indeed is afforded in accordance to its terms and conditions It's a matter of Indeed extending some form of common courtesy and decency towards doing the right thing I want to trust that if this matter is ran up the chain to an Indeed.com executive, there may be a different perspective Regretfully, I remain steadfast in this matter not being resolved Regards, [redacted] ***y

Hi *** and the BBB, Thank you for reaching out and we do apologize for the poor experience. To explain, your “Hair Stylist/Nail Technician” position was posted on a $16 daily budget and began spending on September 21st, 2017. This is a recurring budget and the job will continue to spend... unless an end date is set or the job is manually closed. Then on September 28th, 2017 an end date was set for November 27th, 2017. The position did close as requested on November 27th and it spent a total of $763.36 from 09/21/2017-11/27/2017. While the position was live you logged into the account multiple times and candidates were reviewed. Overall, since the charges have already been disputed with the bank a refund cannot be granted at this time. You will need to continue the process of the dispute with the bank. If you would like us to look into this further, you will need to cancel the dispute with your credit card company as we cannot look into refund requests if the bank has already been notified and is working on the request. Please send us an email to [redacted] with proof that you have canceled the dispute of charges with your credit card company, and also provide the amount of money that you intended to spend on Indeed. Keep in mind that we do not guarantee the entire amount will be refunded as there was consistent activity on your account, but we would be happy to look into seeing what we can do for you. Please reference your BBB complaint details in the email you forward to us at [redacted] . Best,***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

*** and Revdex.com:After reviewing the job posted by *** ***, we determined that it was not suitable for visibility on Indeed as we do not support door to door/direct sales opportunities Indeed reserves the right to reject any particular job for failure to meet our quality
standards Based on feedback from job seekers, we've decided that door to door/direct sales opportunities will not be shown on our site If you would like to post other opportunities available at your company, we would be happy to have the account re-reviewed by our Search Quality team so that you can continue using Indeed to post other jobs excluding door to door or direct sales opportunities.Best regards,*** *** ***SVP, Client ServicesIndeed | How the World Works.™***
***

Hi Ryan and the Revdex.com,Your advertisement was reviewed and unfortunately, the decision has been made that your advertisement cannot be shown on Indeed, for failure to meet Indeed guidelines for advertisements.For your reference, the link to Indeed’s terms of service are included below:
https://***/legalAlso, please see our Job Posting Guidelines: https://***/hire/job-posting-guidelinesThank you,***

Hi *** and the Revdex.com,We can assure you that we take the quality of jobs posted on our site very seriously.We have a Search Quality team that works diligently to identify and prevent fraudulent activity on the siteIn this instance, the account you have inquired about has been thoroughly
investigated and disabled.For your safety, please review these guidelines,https://support.indeed.com/hc/en-us/articles/216354123-Guidelines-for...⇄ addition, to learn more about Search Quality at Indeed please visit,https://indeedemployers.zendesk.com/hc/en-us/articles/115001065403-Search-...⇄ law enforcement requests information from Indeed, we are happy to help them and provide the information that we are lawfully able to discloseHowever, we will need to receive a subpoena, warrant, or court order to do soAll further inquiries should be directed to our Legal Department at:Indeed, Inc.Attn: Legal Department*** *** *** *** *** ** ***Thank you,***

Complaint: ***
I am rejecting this response because none of my employers have ever created that account for me
Regards,
* *

Dear *** and the Revdex.com, We have applied a refund for $that has been approved and is being processedYou will see the amount processed in multiple charges as we are going to refund the amount back based on the individual charges made on the accountThis has been submitted by us to your
bank and most likely will take to business days to post to your account as your bank processes the requestWe have also followed up with you directly by email to confirm this has been completedWe apologize for any inconvenience caused. Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi ***, Thank you for reaching out and we’re happy to explainAll reviews that are posted on our Company Pages go through an internal review to ensure our guidelines are metPlease note, this process can take up to business hours.The only time a review will not be posted on a Company
Page is if it does not correlate with these guidelinesUnfortunately, we are not able to discuss individual reviews that may not have been approved by our review teamFor more information on our guidelines please visit, https://www.indeed.com/cmp/_r/content-guidelinesFor this reason, we consider this issue resolved. Best,***

Complaint: ***
I am rejecting this response because: Indeed still has not instituted their policies fairly. I did receive the following response from Indeed: "I hope this email sees you wellI apologize for the earlier email.I am following up with you in regard to your Revdex.com complaintI first want to apologize for the confusionTo explain, all accounts and job postings on Indeed go through an internal review to ensure our Quality Guidelines are metUpon further investigation of your account, I can confirm that the verbiage "Native speaking ability" and "Native English speaker" are not compliant with Indeed's Terms of ServiceOther jobs posted on Indeed currently which are similar in nature will be removed for this review, so you are not the only one who will not be able to post these positionsIf you are willing to update your job description to something along the lines of "speaks English at an idiomatic level", our team can complete their reviewIn addition, I would be happy to add $worth of free clicks to your accountThis means the first $worth of clicks on the job posting will be on IndeedPlease note, this will not wipe any existing balance. However, if you do not wish to make the updates I would be happy to go ahead and submit a refund request for the amount of $14.52. Please let me know how you would like to proceed by replying to this emailI look forward to your response."Since I did not receive the message through Revdex.com communication channels, I communicated with the Revdex.com live chat support and was told to wait for a official response from Revdex.com.Indeed still has not removed other job ads using the term native English speakerI have attached examples of other jobs using the term native English speaker in the jobs that are currently live on Indeed. We have tried to resolve this issue on our own since MayWe are not seeking an instructor to teach "idiomatic English"Student could buy a book of idioms and study at home.I wish to have our original job posting with the term "or near native" allowed back on siteAnother job has posted the exact same wording and was allowed to post their job on Indeed
Regards,
*** ***

Hi *** and the Revdex.com, After communicating with *** via email, she was able to provide us with the address to which she received mail from IndeedWe went ahead and added *** to our opt-out list, so that she does not receive any future mail from us to this addressIn addition, her
contact information was provided to Indeed by WorldataShe may contact Worldata directly with her concerns by contacting *** ***, ***Since we can confirm that she will not receive any mail moving forward we consider this issue resolved. Thank you,***