Independent Classified Brochure, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 12, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 27, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 27, to our recurring monthly service at $per month.'' Accordingly, on April 27, Catherine’s card was charged $for the applicable month of service Although our monthly charges are not refundable, [redacted] was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $ Our customer service team refunded [redacted] the amount of $as of July 20, We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 10, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 25, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 15, to our recurring monthly service at $per month.'' Accordingly, on November 15, [redacted] card was charged $for the applicable month of service Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide her a prorated refund of monthly charge totaling $ Our customer service team refunded [redacted] the amount of $as of February 5, We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from [redacted] * [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 1, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 16, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 16, to our recurring monthly service at $per month.'' Accordingly, on June 16, ***’s card was charged $for the applicable month of service Although our monthly charges are not refundable, HiringProducts was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $ Our customer service team refunded [redacted] the amount of $as of July 7, We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from [redacted] ? We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 24, ? The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.? [redacted] chose to accept our offer for day full access, which automatically renews monthly? On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''.? In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 11, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge? Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 11, to our recurring monthly service at $per month.'' Accordingly, on March 11, [redacted] ’s card was charged $for the applicable month of service.? ? Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provided him a refund of monthly charge totaling $19.95.? Our customer service team refunded [redacted] the amount of $as of March 12, 2017.? ? We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from [redacted] *** We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 19, Thecopy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 6, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 6, to our recurring monthly service at $per month.'' Accordingly, on March 6, [redacted] card was charged $for the applicable month of service Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $ Our customer service team refunded [redacted] the amount of $as of July 31, We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from Ms [redacted] We apologize for any inconvenience to Ms [redacted] As of June 4, 2015, Ms [redacted] ’s account has been canceled Our customer service team refunded one monthly charge of $to her account on June 4, She will not be receiving any charges from LiveCareer going forwardWe trust this resolves this matter

Thank you for the opportunity to resolve this complaint from [redacted] ? We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 24, ? The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.? [redacted] chose to accept our offer for day full access, which automatically renews monthly? On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''.? In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 10, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge? Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 10, to our recurring monthly service at $per month.'' Accordingly, on October 10, [redacted] card was charged $for the applicable month of service.? Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $39.80.? Our customer service team refunded [redacted] the amount of $as of October 12, 2015.? We trust this addresses any concerns you may have.?

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Account was charged April 7th and was refunded on April 27th for $ Account has been cancelled

Thank you for the opportunity to resolve this complaint from [redacted] .? We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 21, ? The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.? [redacted] chose to accept our offer for day full access, which automatically renews monthly? On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''.? In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 6, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge? Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 6, to our recurring monthly service at $per month.'' Accordingly, on October 6, [redacted] card was charged $for the applicable month of service.? ? Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide him a prorated refund of monthly charge totaling $21.32.? Our customer service team refunded [redacted] the amount of $as of December 22, 2015.? ? We trust this addresses any concerns you may have.? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? The business requested the last four of numbers of my credit card find my account, ? which I don't feel comfortable giving seeing the track record of this company? Regards, [redacted]

Revdex.com Complaint ID [redacted] ? Thank you for the opportunity to resolve this complaint from [redacted] (“***”) ? We have reviewed our files and our records show that [redacted] created an account in our ResumeHelp website on May 22, 2018.? To create an account on our website, [redacted] had to agree to our Terms of Use (“ToU”) as a requirement before opening the account ? As stated in our ToU agreed to by all of our clients, as [redacted] had to do, after the $14-day trial, a recurring monthly charge of $is added to the account (if the subscription has not been cancelled within the 14-day trial period).? They are also non-refundable as our ToU state.? ? Nevertheless, we want to do all that we can to successfully handle any issues our customers may have.? As such, our customer service team processed today (June 12, 2018) a refund to the sole $charge in ***’s account.? Please allow 3-business days for this refund to fully process.? Furthermore, the account associated to this complaint was cancelled June 11, as well; therefore, no further payments will be processed to the account.? ? We trust this resolves this issue at hand

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The that has been supposedly refunded (I have not seen this money either) is not repayment of all the unauthorised funds stolenI have contacted the media regarding this issueAs there are so many victims who have been robbed by this company they are very keen to proceed to a reportThis company has pretended that they have no record of my account or any details pertaining to me at all, this is just how low they will goI would like a resolution of $deposited back into my account- they can keep the $as per agreed Regards, [redacted]

Thank you for the opportunity to resolve this complaint from [redacted] *** We have reviewed our files, and our records do not show any record of [redacted] signing up for any of our servicesAt this time we request further information from [redacted] so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our servicesWe look forward to receiving a further response so we can finalize this matter with [redacted] ***

Thank you for the opportunity to resolve this complaint from [redacted] ? We have reviewed our files and our records show that [redacted] ’s authorized user [redacted] signed up for our Resume Builder services on April 19, ? The copy online clearly provided [redacted] ’s authorized user [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.? [redacted] ’s authorized user [redacted] chose to accept our offer for day full access, which automatically renews monthly? On the page where [redacted] ’s authorized user [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''.? In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 4, to our monthly service at $per month.'' This page also provides information on how [redacted] ’s authorized user [redacted] could cancel before this monthly charge? Finally, [redacted] ’s authorized user [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ’s authorized user [redacted] ’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 4, to our recurring monthly service at $per month.'' Accordingly, on May 4, [redacted] ’s authorized user [redacted] ’s card was charged $for the applicable month of service.? ? Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] ’s authorized user [redacted] and provided him a refund of monthly charge totaling $Our customer service team refunded [redacted] ’s authorized user [redacted] the amount of $as of May 8, 2017.? ? We trust this addresses any concerns you may have.?

Thank you for the opportunity to resolve? this complaint from [redacted] ? We? have reviewed our files, and our records do not show any record of [redacted] ? signing up for any of our servicesAt this time we request further information? from [redacted] so we can confirm what services he signed up forWe note? that he mentioned charges but we cannot locate any records of these charges or? an account with the information provided on the complaintPlease have [redacted] ? confirm the last four digits of his card and inform you if there are any? alternate email addresses that he could have used to sign up for our servicesWe look forward to receiving a further? response so we can finalize this matter with [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The business requested the last four of numbers of my credit card find my account, which I don't feel comfortable giving seeing the track record of this company Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I don't agree with all of their response but I am satisfied with the end result.? Regards, [redacted] ***

We do not have sufficient information to locate the account Please provide the email address of the customer who set up the account and the account number We will also need the credit card number used in this transaction