Independent Classified Brochure, LLC

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on February 12, The copy online clearly provided *** with a choice of full access for days at a discounted
rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 27, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 27, to our recurring monthly service at $per month.'' Accordingly, on February 27, ***’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide her a refund of monthly charge totaling $39.80. Our customer service team refunded *** the amount of $as of March 1, 2016. We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files, and our records do not show any record of *** *** signing up for any of our servicesAt this time we request further information from *** *** so we
can confirm what services he signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have *** *** confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our servicesWe look forward to receiving a further response so we can finalize this matter with *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on February 13, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 28, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 28, to our recurring monthly service at $per month.'' Accordingly, on February 28, ***’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide him a refund of monthly charges totaling $39.80. Our customer service team refunded *** the amount of $as of February 28, 2016. We trust this addresses any concerns you may have.

Complaint: ***I am rejecting this response because:
This business is shady and deceptive!They always say they disclose the infos about auto-subscription clearly.But there are many people who are forced into the unexpected subscriptionThe fact shows that their advertisement or the words on the site indeed mislead people to believe it's one-time charge
Furthermore, another reason why I can't detect this overcharging is I never received any follemail from them, even one for a feedback on their service or extended offers of other servicesIt's just like that they avoid contacting with you so as to hide something
They deal with my bill problem insincerely.Before Revdex.com involves in this case, I emailed them for a refund of the ten-months charges for the unwanted subscription.They said they will charge me monthly till I cancel the subscription and propose a resolution to refund me one-month charge $39.8.Therefore, I cancel the subscription on June 15,It is worth to be mentioned that they ask customers paid the bill on a prepaid basis.I checked my credit card statement then found out they already charged me for the four weeks after June 4,2016! So the one-month refund means cancelling the bill for June! But I already cancelled the subscription on June 15,2016! I didn't get a refund!After Revdex.com involves in this case, they say they will provide me "another" refund.It ends up only $credited to my credit card, but I have paid $for an used serviceI only downloaded a PDF file of a resume template once

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 14, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 29, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 29, to our recurring monthly service at $per month.'' Accordingly, on September 29, ***’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide her a refund of monthly charge totaling $119.40. Our customer service team refunded *** the amount of $as of February 24, 2016. We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from *** *** *** We apologize for any inconvenience to *** ***. As of February 4, 2016, *** *** account has been canceled. She will not be receiving any charges from Resume Help going forwardThis will not go on
her credit history We trust this resolves this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although, I do not agree with their business practice as it is clear from other complaints on this board and their pages, that if we were clearly presented with defining information that we would be charged the way we were, we would not make a decision to use their services
Regards,
*** ***

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 13, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 28, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming Rosalyn’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 28, to our recurring monthly service at $per month.'' Accordingly, on October 28, Rosalyn’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide her a refund of monthly charges totaling $159.20. Our customer service team refunded *** the amount of $as of March 23, 2016. We trust this addresses any concerns you may have

Thank you for the opportunity to resolve
this complaint from *** *** We
have reviewed our files and our records show that *** signed up for our Resume
Builder services on June 3, The copy
online clearly provided *** with a choice of full access for days
at a
discounted rate, which automatically renews to monthly access for a monthly
fee, or an annual subscription that is pro-rated at a lower rate per month but
which is paid upfront for access to the services all year long. *** chose to accept our offer for day
full access, which automatically renews monthly On the page where *** made that
selection, immediately adjacent to the choice of subscriptions, the offer
clearly and conspicuously states that the day premium access ''automatically
renews at $per month on the 15th day''.
In addition, on the purchase confirmation page it is also clearly
disclosed that this subscription will ''begin immediately and renew on June 17,
to our monthly service at $per month.'' This page also provides
information on how *** could cancel before this monthly charge Finally, *** was also sent an email to
the email address provided to us on the same day confirming *** access
to our services and reiterating one more time that ''Your subscription begins
immediately and renews automatically on June 17, to our recurring monthly
service at $per month.'' Accordingly, on June 17, *** card
was charged $for the applicable month of service. Although our monthly charges are not
refundable, Resume Help was willing to make an exception for *** and
provide her a refund of monthly charges totaling $79.60. Our customer service team refunded *** the
amount of $as of October 12, 2015. We trust this addresses any concerns you may
have

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on May 13, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 28, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 28, to our recurring monthly service at $per month.'' Accordingly, on May 28, ***’s card was charged $for the applicable month of service.
Although our monthly charges are not refundable, Resume Gig was willing to make an exception for *** and provide her a refund of monthly charges totaling $159.20. Our customer service team refunded *** the amount of $as of August 31, 2016.
We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from *** *** *** We apologize for any inconvenience to *** ***. As of August 24, 2016, *** ***’s cousin’s account has been canceled. She will not be receiving any charges from Resume Gig going forward
We
trust this resolves this matter

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on November 5, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 20, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 20, to our recurring monthly service at $per month.'' Accordingly, on November 20, *** card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide her a refund of monthly charge totaling $39.80. Our customer service team refunded *** the amount of $as of December 23, 2015. We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** ***’s authorized user *** signed up for our Resume Builder services on April 17, The copy online clearly provided *** ***’s
authorized user *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** ***’s authorized user *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** ***’s authorized user *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 2, to our monthly service at $per month.'' This page also provides information on how *** ***’s authorized user *** could cancel before this monthly charge Finally, *** ***’s authorized user *** was also sent an email to the email address provided to us on the same day confirming *** ***’s authorized user ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 2, to our recurring monthly service at $per month.'' Accordingly, on May 2, *** ***’s card was charged $for the applicable month of service.
Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** *** and provide him a refund of monthly charges totaling $199.00. Our customer service team refunded *** *** the amount of $as of October 17, 2016.
We trust this addresses any concerns you may have

Complaint: ***
I am rejecting this response because: I have not received my refund! I have copies of e-mails staying I would receive my refund on 3-daysIts been almost a month and no refundThey are lying!
Sincerely,
*** ***

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on November 5, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 20, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 20, to our recurring monthly service at $per month.'' Accordingly, on November 20, *** card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide her a refund of monthly charge totaling $39.80. Our customer service team refunded *** the amount of $as of December 23, 2015. We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 7, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 22, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 22, to our recurring monthly service at $per month.'' Accordingly, on October 22, *** card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide her a prorated refund of monthly charge totaling $22.74. Our customer service team refunded *** the amount of $as of December 22, 2015. We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 14, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 29, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 29, to our recurring monthly service at $per month.'' Accordingly, on September 29, ***’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide her a refund of monthly charge totaling $119.40. Our customer service team refunded *** the amount of $as of February 24, 2016. We trust this addresses any concerns you may have

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you!Sincerely, *** ***