Independent Classified Brochure, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for the opportunity to resolve
this complaint from *** *** We have
reviewed our files and our records show that *** signed up for our Resume
Builder services on September 24, The
copy online clearly provided *** with a choice of full access for days at
a
discounted rate, which automatically renews to monthly access for a monthly
fee, or an annual subscription that is pro-rated at a lower rate per month but
which is paid upfront for access to the services all year long. *** chose to accept our offer for day full
access, which automatically renews monthly On the page where *** made that selection,
immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously
states that the day premium access ''automatically renews at $per
month on the 15th day''. In addition, on
the purchase confirmation page it is also clearly disclosed that this
subscription will ''begin immediately and renew on October 10, to our
monthly service at $per month.'' This page also provides information on
how *** could cancel before this monthly charge Finally, *** was also sent an email to the
email address provided to us on the same day confirming *** access to our
services and reiterating one more time that ''Your subscription begins immediately
and renews automatically on October 10, to our recurring monthly service
at $per month.'' Accordingly, on October 10, *** card was charged
$for the applicable month of service. Although our monthly charges are not
refundable, Resume Help was willing to make an exception for *** and provide her
a refund of monthly charge totaling $39.80.
Our customer service team refunded *** the amount of $as of October
12, 2015. We trust this addresses any concerns you may
have.

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on November 18, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 3, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 3, to our recurring monthly service at $per month.'' Accordingly, on December 3, ***’s card was charged $for the applicable month of service.
Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide her a refund of monthly charges totaling $119.40. Our customer service team refunded *** the amount of $as of July 18, 2016.
We trust this addresses any concerns you may have

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I don't agree with all of their response but I am satisfied with the end result.
Regards,
*** ***

Thank you for the opportunity to resolve this complaint from *** ** *** *** We have reviewed our files and our records show that *** daughter signed up for our Resume Builder services on April 27, The copy online clearly provided *** daughter with a choice of full
access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** daughter chose to accept our offer for day full access, which automatically renews monthly On the page where *** daughter made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 12, to our monthly service at $per month.'' This page also provides information on how *** daughter could cancel before this monthly charge Finally, *** daughter was also sent an email to the email address provided to us on the same day confirming *** daughter’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 12, to our recurring monthly service at $per month.'' Accordingly, on May 17, *** card was charged $for the applicable month of service.
Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide her a refund of monthly charges totaling $199.00. Our customer service team refunded *** the amount of $as of January 20, 2017.
We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on May 20, The copy online clearly provided *** with a choice of full
access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 4, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 4, to our recurring monthly service at $per month.'' Accordingly, on June 4, ***’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide her a refund of monthly charge totaling $39.80. Our customer service team refunded *** the amount of $as of June 16, 2015. We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** * *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on May 19, The copy online clearly provided *** with a choice of full access for
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 3, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 3, to our recurring monthly service at $39.80 per month.'' Accordingly, on June 3, ***’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide her a refund of monthly charge totaling $ Our customer service team refunded *** the amount of $as of June 16, 2015. We trust this addresses any concerns you may have

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on February 24, The copy online clearly provided *** with a choice of full access for
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 11, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 11, to our recurring monthly service at $per month.'' Accordingly, on March 11, ***’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provided him a refund of monthly charge totaling $19.95. Our customer service team refunded *** the amount of $as of March 12, 2017. We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** ** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 3, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 18, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 18, to our recurring monthly service at $per month.'' Accordingly, on October 18, ***’s card was charged $for the applicable month of service.
Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide him a refund of monthly charges totaling $199.00. Our customer service team refunded *** the amount of $as of August 29, 2016.
We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our servicesAt this time we request further information from Ms*** so we can confirm what services she
signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our servicesWe look forward to receiving a further response so we can finalize this matter with Ms***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint? My problem with this firm is the number of times I called and the number of emails that stated the refund was "being worked on"I was constantly told that there was a "problem with their bank processing refund"It appeared miraculously when their next billing cycle started, in other words they hold refunds and only process them once a month.that being said if this is their policy then their customer contact personnel need to relay this instead of the constant lying that I experiencedRegards,*** ***

Account was charged April 7th and was refunded on April 27th for $? Account has been cancelled

Thank you for the opportunity to resolve this complaint from *** ***? We have reviewed our files and our records show that *** signed up for our Resume Builder services on November 18, ? The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.? *** chose to accept our offer for day full access, which automatically renews monthly? On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''.? In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 3, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge? Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 3, to our recurring monthly service at $per month.'' Accordingly, on December 3, ***’s card was charged $for the applicable month of service.?
?
Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide her a refund of monthly charges totaling $119.40.? Our customer service team refunded *** the amount of $as of July 18, 2016.?
?
We trust this addresses any concerns you may have.?

Thank you for the opportunity to resolve this complaint from *** ***? We have reviewed our files and our records show that *** ***’s authorized user *** signed up for our Resume Builder services on April 17, ? The copy online clearly provided *** ***’s
authorized user *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.? *** ***’s authorized user *** chose to accept our offer for day full access, which automatically renews monthly? On the page where *** ***’s authorized user *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''.? In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 2, to our monthly service at $per month.'' This page also provides information on how *** ***’s authorized user *** could cancel before this monthly charge? Finally, *** ***’s authorized user *** was also sent an email to the email address provided to us on the same day confirming *** ***’s authorized user ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 2, to our recurring monthly service at $per month.'' Accordingly, on May 2, *** ***’s card was charged $for the applicable month of service.?
?
Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** *** and provide him a refund of monthly charges totaling $199.00.? Our customer service team refunded *** *** the amount of $as of October 17, 2016.?
?
We trust this addresses any concerns you may have

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I don't agree with all of their response but I am satisfied with the end result.?
Regards,
*** ***

Thank you for the opportunity to resolve? this complaint from [redacted] ? We have? reviewed our files and our records show that [redacted] signed up for our Resume? Builder services on September 9, ? The? copy online clearly provided [redacted] with a choice of full access for
days at? a discounted rate, which automatically renews to monthly access for a monthly? fee, or an annual subscription that is pro-rated at a lower rate per month but? which is paid upfront for access to the services all year long.? [redacted] chose to accept our offer for day? full access, which automatically renews monthly? On the page where [redacted] made that selection,? immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously? states that the day premium access ''automatically renews at $per? month on the 15th day''.? In addition, on? the purchase confirmation page it is also clearly disclosed that this? subscription will ''begin immediately and renew on September 17, to our? monthly service at $per month.'' This page also provides information on? how [redacted] could cancel before this monthly charge? Finally, [redacted] was also sent an email to the? email address provided to us on the same day confirming [redacted] access to our? services and reiterating one more time that ''Your subscription begins immediately? and renews automatically on September 17, to our recurring monthly service? at $per month.'' Accordingly, on September 17, [redacted] card was? charged $for the applicable month of service.? Although our monthly charges are not? refundable, Resume Help was willing to make an exception for [redacted] and provide him? a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of September? 18, 2015.? We trust this addresses any concerns you may? have.? ?

Thank you for the opportunity to resolve this complaint from [redacted]? We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 14, ? The copy online clearly provided [redacted] with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.? [redacted] chose to accept our offer for day full access, which automatically renews monthly? On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''.? In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 29, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge? Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 29, to our recurring monthly service at $per month.'' Accordingly, on August 29, [redacted]’s card was charged $for the applicable month of service.?
?
Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $119.40.? Our customer service team refunded [redacted] the amount of $as of June 23, 2016.?
?
We trust this addresses any concerns you may have.?

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
The only reason they refunded the four months they charged me after I had confirmation from them in writing that it was canceled and I would receive no more charges,was my banks fraud unit got involved
This company clearly is practicing deceitful business practices and others need to be made aware of this.I reguest the full refund for the dishonesty this company clearly showed.I find it ironic that they now can find my records as when I contacted them? time after time? to have them cancel and then again to get them to stop charging me they continued to have no record of me
They are set up with scripted responses to intentionally mislead people.Even after I sent them copies of the canceled e mail they continued to ignore it and I have retained proof of this and im ? prepared to take more legal action if im not fully compensated
?

Thank you for the opportunity to resolve this complaint from *** ***.? We greatly appreciate their feedback and apologize for any confusion or inconvenience they experienced while using our site ? We value our customers here at ResumeHelp and try our best to ensure that our site is as clear and consumer friendly as possible.? ? As such, we will take ***’s comments into consideration as we continue to improve upon our site and services.? ? We trust this resolves this matter.? ?