Independent Classified Brochure, LLC

Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 8, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 22, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 22, to our recurring monthly service at $per month.'' Accordingly, on February 22, [redacted] ’s card was charged $for the applicable month of service We do not have any product or company called My Perfect Resume [redacted] should contact that company if she has a problem with them as we have no knowledge of or connection to that companyHiring Products only has Resume Help product and will only bill for that product Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $ Our customer service team refunded [redacted] the amount of $as of March 16, We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from [redacted] ? We have reviewed our files and our records show that [redacted] ’s authorized user [redacted] signed up for our Resume Builder services on April 17, ? The copy online clearly provided [redacted] ’s authorized user [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.? [redacted] ’s authorized user [redacted] chose to accept our offer for day full access, which automatically renews monthly? On the page where [redacted] ’s authorized user [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''.? In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 2, to our monthly service at $per month.'' This page also provides information on how [redacted] ’s authorized user [redacted] could cancel before this monthly charge? Finally, [redacted] ’s authorized user [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ’s authorized user [redacted] ’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 2, to our recurring monthly service at $per month.'' Accordingly, on May 2, [redacted] ’s card was charged $for the applicable month of service.? ? Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $199.00.? Our customer service team refunded [redacted] the amount of $as of October 17, 2016.? ? We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from [redacted] ? We apologize for any inconvenience to [redacted] .? As of February 4, 2016, [redacted] account has been canceled.? She will not be receiving any charges from Resume Help going forwardThis will not go on her credit history? We trust this resolves this matter.? ?

Complaint: [redacted] I am rejecting this response because: ? I canceled within the day grace period? I know this for a fact, as I spoke with an employee to be sure it had been properly processed? If Resume Help can find all of my account information inserted in their response email, I don't know why they don't see that I canceled? I am continuing to look for the cancellation code? I also don't like that this company was debiting my account on a MONTHLY basis without any kind of notification to me? That isn't good business practice? If there's nothing to hide, why hide? ? On July 18th I received an email stating $has been refunded to my account? My bank called me to ask if I was aware of these monthly payments as they rejected paying the one for July.Sincerely, [redacted]

Thank you for the opportunity to resolve this complaint from [redacted] *** We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 14, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 29, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 29, to our recurring monthly service at $per month.'' Accordingly, on June 29, [redacted] card was charged $for the applicable month of service Although our monthly charges are not refundable, Hiring Products was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $ Our customer service team refunded [redacted] the amount of $as of July 8, We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from [redacted] *** We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 7, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 22, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 22, to our recurring monthly service at $per month.'' Accordingly, on January 22, [redacted] card was charged $for the applicable month of service Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $ Our customer service team refunded [redacted] the amount of $as of March 1, We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from [redacted] ? We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 18, ? The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.? [redacted] chose to accept our offer for day full access, which automatically renews monthly? On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''.? In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 2, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge? Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 2, to our recurring monthly service at $per month.'' Accordingly, on April 2, [redacted] ’s card was charged $for the applicable month of service.? ? Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provided him a refund of monthly charges totaling $238.80.? Our customer service team refunded [redacted] the amount of $as of March 14, 2017.? ? We trust this addresses any concerns you may have.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint? My problem with this firm is the number of times I called and the number of emails that stated the refund was "being worked on"I was constantly told that there was a "problem with their bank processing refund"It appeared miraculously when their next billing cycle started, in other words they hold refunds and only process them once a month.that being said if this is their policy then their customer contact personnel need to relay this instead of the constant lying that I experiencedRegards, [redacted] ***

Thank you for the opportunity to resolve this complaint from [redacted] *** We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 18, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection,immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 3, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 3, to our recurring monthly service at $per month.'' Accordingly, on May 3, [redacted] card was charged $for the applicable month of service Although our monthly charges are not refundable, HiringProducts was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $ Our customer service team refunded [redacted] the amount of $as of July 16, We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from [redacted] * [redacted] We have reviewed our files and our records show that [redacted] ’s authorized user [redacted] signed up for our Resume Builder services on April 19, The copy online clearly provided [redacted] ’s authorized user [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] ’s authorized user [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] ’s authorized user [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 4, to our monthly service at $per month.'' This page also provides information on how [redacted] ’s authorized user [redacted] could cancel before this monthly charge Finally, [redacted] ’s authorized user [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ’s authorized user [redacted] ’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 4, to our recurring monthly service at $per month.'' Accordingly, on May 4, [redacted] ’s authorized user [redacted] ’s card was charged $for the applicable month of service Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] ’s authorized user [redacted] and provided him a refund of monthly charge totaling $Our customer service team refunded [redacted] ’s authorized user [redacted] the amount of $as of May 8, We trust this addresses any concerns you may have

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you!Sincerely, [redacted]

Thank you for the opportunity to resolve this complaint from [redacted] .? We greatly appreciate their feedback and apologize for any confusion or inconvenience they experienced while using our site ? We value our customers here at ResumeHelp and try our best to ensure that our site is as clear and consumer friendly as possible.? ? As such, we will take ***’s comments into consideration as we continue to improve upon our site and services.? ? We trust this resolves this matter.? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I only am requesting my refund for the overdraft charges because my account had been closed for months, I was in the hospital for days and they re opened my account and charged me a monthly fee, and then I was charged and overdraft fee because the re opened my accountThey owe me moneyRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 13, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 28, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 28, to our recurring monthly service at $per month.'' Accordingly, on May 28, [redacted] ’s card was charged $for the applicable month of service Although our monthly charges are not refundable, Resume Gig was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $ Our customer service team refunded [redacted] the amount of $as of August 31, We trust this addresses any concerns you may have

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for the opportunity to resolve this complaint from [redacted] * [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 18, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 2, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 2, to our recurring monthly service at $per month.'' Accordingly, on April 2, [redacted] ’s card was charged $for the applicable month of service Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provided him a refund of monthly charges totaling $ Our customer service team refunded [redacted] the amount of $as of March 14, We trust this addresses any concerns you may have

Complaint: [redacted] I am rejecting this response because: I have not received my refund! I have copies of e-mails staying I would receive my refund on 3-daysIts been almost a month and no refundThey are lying! Sincerely, [redacted]

Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 11, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 26, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 26, to our recurring monthly service at $per month.'' Accordingly, on September 26, [redacted] card was charged $for the applicable month of service Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $ Our customer service team refunded [redacted] the amount of $as of February 16, We trust this addresses any concerns you may have

Thank you for the opportunity to resolve? this complaint from [redacted] ? We have? reviewed our files and our records show that [redacted] signed up for our Resume? Builder services on September 9, ? The? copy online clearly provided [redacted] with a choice of full access for days at? a discounted rate, which automatically renews to monthly access for a monthly? fee, or an annual subscription that is pro-rated at a lower rate per month but? which is paid upfront for access to the services all year long.? [redacted] chose to accept our offer for day? full access, which automatically renews monthly? On the page where [redacted] made that selection,? immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously? states that the day premium access ''automatically renews at $per? month on the 15th day''.? In addition, on? the purchase confirmation page it is also clearly disclosed that this? subscription will ''begin immediately and renew on September 17, to our? monthly service at $per month.'' This page also provides information on? how [redacted] could cancel before this monthly charge? Finally, [redacted] was also sent an email to the? email address provided to us on the same day confirming [redacted] access to our? services and reiterating one more time that ''Your subscription begins immediately? and renews automatically on September 17, to our recurring monthly service? at $per month.'' Accordingly, on September 17, [redacted] card was? charged $for the applicable month of service.? Although our monthly charges are not? refundable, Resume Help was willing to make an exception for [redacted] and provide him? a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of September? 18, 2015.? We trust this addresses any concerns you may? have.? ?