Independent Classified Brochure, LLC

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 11, Thecopy online clearly provided *** with a choice of full access for
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 26, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 26, to our recurring monthly service at $per month.'' Accordingly, on August 26, *** card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, *** *** was willing to make an exception for *** and provide him a refund of monthly charge totaling $39.80. Our customer service team refunded *** the amount of $as of September 7, 2015. We trust this addresses any concerns you may have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The business requested the last four of numbers of my credit card find my account, which I don't feel comfortable giving seeing the track record of this company
Regards,
*** ***

Complaint: ***
I am rejecting this response because:If this is your business model, it is anti-consumer and your company deserves negative reviews. Forcing people into unwanted subscriptions under the guise of a one-time, low cost trial is misleading at best. Since I inadvertently obligated myself to your misleading service, why did I not receive a single follemail after Sept14, from your company? You never inquired about my satisfaction with your service, extended offers of other services, or found out if I had gotten a job after working with you, etc. Anytime I sign up for anything online I get follow up email communications - usually more than I want. With ResumeHelp I got nothing - not a single "thank you" or any further emails. Why is that? Clearly your business model is built on deception. YOU ARE IN THE BUSINESS OF HELPING PEOPLE FIND WORK AND THIS IS HOW YOU TREAT THEM? Really? How do you all sleep at night?
Sincerely,
*** ***

Thank you again for the opportunity to resolve this complaint from *** ***As previously mentioned, our monthly charges are not refundable. However, we value our customers here at Resume Help and want to do all that we can to resolve any issues they may have. As such, in addition to the prorated monthly charge of $refunded on February 5, 2016, our customer service team has provided *** with an additional refunds of monthly charges and a prorated refund of one monthly charge in the amount of $102.34. As of February 13, 2016, *** has received a refund of charges, for a total refund amount of $119.40.We trust this resolves this issue

Thank you for the opportunity to resolve this complaint from *** *** *** We apologize for any inconvenience to *** ***. As of February 4, 2016, *** *** account has been canceled. She will not be receiving any charges from Resume Help going forwardThis will not go on
her credit history We trust this resolves this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The that has been supposedly refunded (I have not seen this money either) is not repayment of all the unauthorised funds stolenI have contacted the media regarding this issueAs there are so many victims who have been robbed by this company they are very keen to proceed to a reportThis company has pretended that they have no record of my account or any details pertaining to me at all, this is just how low they will goI would like a resolution of $deposited back into my account- they can keep the $as per agreed
Regards,
*** ***

Here is the information requested
Hello,
My year
old is *** ** ***
His email address is ***@gmail.com
The credit card must be on file with you, since you have been charging us every monthI don't feel comfortable giving the entire card number here, considering the number of
people potentially viewing this correspondenceThe card is *** ***
If you still require further information, please contact me at ***@gmail.com or ***
Thank you,
***

Complaint: ***I am rejecting this response because: I canceled within the day grace period I know this for a fact, as I spoke with an employee to be sure it had been properly processed If Resume Help can find all of my account information inserted in their response email, I don't know why they don't see that I canceled I am continuing to look for the cancellation code I also don't like that this company was debiting my account on a MONTHLY basis without any kind of notification to me That isn't good business practice If there's nothing to hide, why hide? On July 18th I received an email stating $has been refunded to my account My bank called me to ask if I was aware of these monthly payments as they rejected paying the one for July.Sincerely,*** ***

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 2, The copy online clearly provided *** with a choice of full access for days at a discounted
rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 17, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 17, to our recurring monthly service at $per month.'' Accordingly, on January 17, ***’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide her a refund of monthly charges totaling $159.20. Our customer service team refunded *** the amount of $as of April 5, 2017. We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 2, The copy online clearly provided *** with a choice of full access for days at a discounted
rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 17, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 17, to our recurring monthly service at $per month.'' Accordingly, on January 17, ***’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide her a refund of monthly charges totaling $159.20. Our customer service team refunded *** the amount of $as of April 5, 2017. We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 7, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 22, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 22, to our recurring monthly service at $per month.'' Accordingly, on January 22, *** card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide him a refund of monthly charge totaling $39.80. Our customer service team refunded *** the amount of $as of March 1, 2016. We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on February 19, Thecopy online clearly provided *** with a choice of full access for
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 6, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 6, to our recurring monthly service at $39.80 per month.'' Accordingly, on March 6, *** card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide him a refund of monthly charges totaling $159.20. Our customer service team refunded *** the amount of $as of July 31, 2015. We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 7, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 22, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 22, to our recurring monthly service at $per month.'' Accordingly, on October 22, *** card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide her a prorated refund of monthly charge totaling $22.74. Our customer service team refunded *** the amount of $as of December 22, 2015. We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 5, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 20, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 20, to our recurring monthly service at $per month.'' Accordingly, on August 20, *** card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide her a refund of monthly charges totaling $119.40. Our customer service team refunded *** the amount of $as of January 26, 2016. We trust this addresses any concerns you may have

Revdex.com Complaint ID *** Thank you for the opportunity to resolve this complaint from *** ** *** (“***”) We have reviewed our files and our records show that *** created an account in our ResumeHelp website on May 22, 2018. To create an account on our website, *** had to
agree to our Terms of Use (“ToU”) as a requirement before opening the account As stated in our ToU agreed to by all of our clients, as *** had to do, after the $14-day trial, a recurring monthly charge of $is added to the account (if the subscription has not been cancelled within the 14-day trial period). They are also non-refundable as our ToU state. Nevertheless, we want to do all that we can to successfully handle any issues our customers may have. As such, our customer service team processed today (June 12, 2018) a refund to the sole $charge in ***’s account. Please allow 3-business days for this refund to fully process. Furthermore, the account associated to this complaint was cancelled June 11, as well; therefore, no further payments will be processed to the account. We trust this resolves this issue at hand

Thank you for the opportunity to resolve this complaint from *** *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 19, The copy online clearly provided *** with a choice of full
access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 3, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 3, to our recurring monthly service at $per month.'' Accordingly, on September 3, Melinda’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, Hiring Products was willing to make an exception for *** and provide her a refund of monthly charge totaling $39.80. Our customer service team refunded *** the amount of $as of September 7, 2015. We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files, and our records do not show any record of *** signing up for any of our servicesAt this time we request further information from *** so we can confirm
what services he signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have *** confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our servicesWe look forward to receiving a further response so we can finalize this matter with ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I only am requesting my refund for the overdraft charges because my account had been closed for months, I was in the hospital for days and they re opened my account and charged me a monthly fee, and then I was charged and overdraft fee because the re opened my accountThey owe me money... Regards,
*** ***

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files, and our records do not show any record of *** *** signing up for any of our servicesAt this time we request further information from *** *** so we
can confirm what services he signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have *** *** confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our servicesWe look forward to receiving a further response so we can finalize this matter with *** ***

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on February 8, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 22, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 22, to our recurring monthly service at $per month.'' Accordingly, on February 22, ***’s card was charged $for the applicable month of service. We do not have any product or company called My Perfect Resume*** should contact that company if she has a problem with them as we have no knowledge of or connection to that companyHiring Products only has Resume Help product and will only bill for that product Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide him a refund of monthly charges totaling $39.80. Our customer service team refunded *** the amount of $as of March 16, 2016. We trust this addresses any concerns you may have.