Independent Classified Brochure, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They did not address the issue of deceptive advertisingWhile I have been financially compensated their deceptive practice continues
Sincerely,
*** ***

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files, and our records do not show any record of *** signing up for any of our servicesAt this time we request further information from *** so we can confirm
what services he signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have *** confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our servicesWe look forward to receiving a further response so we can finalize this matter with ***

Thank you for the opportunity to resolve this complaint from Mrs*** *** We have reviewed our files and our records show that ***’s authorized user *** signed up for our Resume Builder services on July 19, The copy online clearly provided ***’s authorized user ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ***’s authorized user *** chose to accept our offer for day full access, which automatically renews monthly On the page where ***’s authorized user *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 3, to our monthly service at $per month.'' This page also provides information on how ***’s authorized user *** could cancel before this monthly charge Finally, ***’s authorized user *** was also sent an email to the email address provided to us on the same day confirming ***’s authorized user ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 3, to our recurring monthly service at $per month.'' Accordingly, on August 3, 2015, ***’s authorized user ***’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide her authorized user *** a refund of monthly charges totaling $199.00. Our customer service team refunded ***’s authorized user *** the amount of $as of May 8, 2017. We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on March 18, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 2, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 2, to our recurring monthly service at $per month.'' Accordingly, on April 2, ***’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provided him a refund of monthly charges totaling $238.80. Our customer service team refunded *** the amount of $as of March 14, 2017. We trust this addresses any concerns you may have.

Thank you again for the opportunity to resolve this complaint from *** ***As previously mentioned, our monthly charges are not refundable. However, we value our customers here at ResumeHelp and want to do all that we can to resolve any issues they may have. As such, our customer
service team has provided *** with refunds in the amount of $each. As of December 30, 2015, *** has received a refund of charges, for a total refund amount of $Unfortunately, we cannot refund any charges made by her bank Please have her contact her bank in order to resolve that issue.We trust this resolves this issue

To Whom This May Concern:We have addressed this complaint and processed a refund to the client the day we received it, as evidenced by the attachmentsWe processed a refund in the amount of $to the payment method used to make the purchaseWe suggest the complainant contact their bank to understand what happened on their endWe trust this resolves this complaint

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files, and our records do not show any record of *** *** signing up for any of our servicesAt this time we request further information from *** *** so we can confirm
what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or anaccount with the information provided on the complaintPlease have *** *** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our servicesWe look forward to receiving a further response so we can finalize this matter with *** ***

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 13, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 28, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming Rosalyn’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 28, to our recurring monthly service at $per month.'' Accordingly, on October 28, Rosalyn’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide her a refund of monthly charges totaling $159.20. Our customer service team refunded *** the amount of $as of March 23, 2016. We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on February 24, The copy online clearly provided *** with a choice of full access for
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 11, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 11, to our recurring monthly service at $per month.'' Accordingly, on March 11, ***’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provided him a refund of monthly charge totaling $19.95. Our customer service team refunded *** the amount of $as of March 12, 2017. We trust this addresses any concerns you may have

Hello,I wanted to inform you that today, 06/21/I contacted the business "Resume Help", and spoke to a customer service agent regarding the problem The agent, Marco G*** was the person I spoke to.He assured me that the company will refund the amount I requested (approx$160) as a credit to my credit card account.I will wait and see if the company follows through with the refundI wanted to let you know since the case has apparently been closed.Thank you,*** ***

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on February 12, The copy online clearly provided *** with a choice of full access for days at a discounted
rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 27, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 27, to our recurring monthly service at $per month.'' Accordingly, on February 27, ***’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide her a refund of monthly charge totaling $39.80. Our customer service team refunded *** the amount of $as of March 1, 2016. We trust this addresses any concerns you may have

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Hi there,another $is required to be refunded which will reimburse me for the whole amount that was deducted from my credit card without authorisation. Regards,
*** ***

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on November 10, The copy online clearly provided *** with a choice of full access for
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 25, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 15, to our recurring monthly service at $per month.'' Accordingly, on November 15, *** card was charged $for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide her a prorated refund of monthly charge totaling $17.06. Our customer service team refunded *** the amount of $as of February 5, 2015. We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from Mrs*** *** We have reviewed our files and our records show that ***’s authorized user *** signed up for our Resume Builder services on July 19, The copy online clearly provided ***’s authorized user ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ***’s authorized user *** chose to accept our offer for day full access, which automatically renews monthly On the page where ***’s authorized user *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 3, to our monthly service at $per month.'' This page also provides information on how ***’s authorized user *** could cancel before this monthly charge Finally, ***’s authorized user *** was also sent an email to the email address provided to us on the same day confirming ***’s authorized user ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 3, to our recurring monthly service at $per month.'' Accordingly, on August 3, 2015, ***’s authorized user ***’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide her authorized user *** a refund of monthly charges totaling $199.00. Our customer service team refunded ***’s authorized user *** the amount of $as of May 8, 2017. We trust this addresses any concerns you may have.

Complaint: ***I am rejecting this response because: I canceled within the day grace period I know this for a fact, as I spoke with an employee to be sure it had been properly processed If Resume Help can find all of my account information inserted in their response email, I don't know why they don't see that I canceled I am continuing to look for the cancellation code I also don't like that this company was debiting my account on a MONTHLY basis without any kind of notification to me That isn't good business practice If there's nothing to hide, why hide? On July 18th I received an email stating $has been refunded to my account My bank called me to ask if I was aware of these monthly payments as they rejected paying the one for July.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although, I do not agree with their business practice as it is clear from other complaints on this board and their pages, that if we were clearly presented with defining information that we would be charged the way we were, we would not make a decision to use their services
Regards,
*** ***

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 11, The copy online clearly provided *** with a choice of full access for days
at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 26, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 26, to our recurring monthly service at $per month.'' Accordingly, on September 26, *** card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide her a refund of monthly charges totaling $79.60. Our customer service team refunded *** the amount of $as of February 16, 2016. We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that ***’s authorized user *** signed up for our Resume Builder services on April 19, The copy online clearly provided ***’s authorized user
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ***’s authorized user *** chose to accept our offer for day full access, which automatically renews monthly On the page where ***’s authorized user *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 4, to our monthly service at $per month.'' This page also provides information on how ***’s authorized user *** could cancel before this monthly charge Finally, ***’s authorized user *** was also sent an email to the email address provided to us on the same day confirming ***’s authorized user ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 4, to our recurring monthly service at $per month.'' Accordingly, on May 4, ***’s authorized user ***’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for ***’s authorized user *** and provided him a refund of monthly charge totaling $Our customer service team refunded ***’s authorized user *** the amount of $as of May 8, 2017. We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from *** ***. We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 21, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 6, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 6, to our recurring monthly service at $per month.'' Accordingly, on October 6, *** card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide him a prorated refund of monthly charge totaling $21.32. Our customer service team refunded *** the amount of $as of December 22, 2015. We trust this addresses any concerns you may have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***