Independent Classified Brochure, LLC

Thank you for the opportunity to resolve
this complaint from [redacted]? We
have reviewed our files and our records show that [redacted] signed up for our Resume
Builder services on June 3, ? The copy
online clearly provided [redacted] with a choice of full access for days
at a
discounted rate, which automatically renews to monthly access for a monthly
fee, or an annual subscription that is pro-rated at a lower rate per month but
which is paid upfront for access to the services all year long.? [redacted] chose to accept our offer for day
full access, which automatically renews monthly? On the page where [redacted] made that
selection, immediately adjacent to the choice of subscriptions, the offer
clearly and conspicuously states that the day premium access ''automatically
renews at $per month on the 15th day''.?
In addition, on the purchase confirmation page it is also clearly
disclosed that this subscription will ''begin immediately and renew on June 17,
to our monthly service at $per month.'' This page also provides
information on how [redacted] could cancel before this monthly charge? Finally, [redacted] was also sent an email to
the email address provided to us on the same day confirming [redacted] access
to our services and reiterating one more time that ''Your subscription begins
immediately and renews automatically on June 17, to our recurring monthly
service at $per month.'' Accordingly, on June 17, [redacted] card
was charged $for the applicable month of service.? Although our monthly charges are not
refundable, Resume Help was willing to make an exception for [redacted] and
provide her a refund of monthly charges totaling $79.60.? Our customer service team refunded [redacted] the
amount of $as of October 12, 2015.? We trust this addresses any concerns you may
have.?

Thank you for the opportunity to resolve? this complaint from [redacted]? We have? reviewed our files and our records show that [redacted] signed up for our Resume? Builder services on March 10, ? The copy? online clearly provided [redacted] with a choice of full access for
days at a? discounted rate, which automatically renews to monthly access for a monthly? fee, or an annual subscription that is pro-rated at a lower rate per month but? which is paid upfront for access to the services all year long.? [redacted] chose to accept our offer for day? full access, which automatically renews monthly? On the page where [redacted] made that selection,? immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously? states that the day premium access ''automatically renews at $per? month on the 15th day''.? In addition, on? the purchase confirmation page it is also clearly disclosed that this subscription? will ''begin immediately and renew on March 26, to our monthly service at? $per month.'' This page also provides information on how [redacted] could? cancel before this monthly charge? Finally, [redacted] was also sent an email to the? email address provided to us on the same day confirming [redacted] access to our? services and reiterating one more time that ''Your subscription begins immediately? and renews automatically on March 26, to our recurring monthly service at $39.80? per month.'' Accordingly, on March 26, [redacted] card was charged $for? the applicable month of service.? Although our monthly charges are not? refundable, ResumeHelp was willing to make an exception for [redacted] and provide him? a refund of monthly charge totaling $? Our customer service team refunded [redacted] the amount of $as of July? 28, 2015.? We trust this addresses any concerns you may? have.? ?

Complaint: [redacted]I am rejecting this response because:
This business is ? shady and deceptive!They always say they disclose the infos about auto-subscription clearly.But there are many people who are forced into the unexpected subscriptionThe fact shows that their advertisement or the words on the site indeed mislead people to believe it's one-time charge
Furthermore, another reason why I can't detect this overcharging is I never received any follemail from them, even one for a feedback on their service or extended offers of other servicesIt's just like that they avoid contacting with you so as to hide something
They deal with my bill problem insincerely.Before Revdex.com involves in this case, I emailed them for a refund of the ten-months charges for the unwanted subscription.They said they will charge me monthly till I cancel the subscription and propose a resolution to refund me one-month charge $39.8.Therefore, I cancel the subscription on June 15,It is worth to be mentioned that they ask customers paid the bill on a prepaid basis.I checked my credit card statement then found out they already charged me for the four weeks after June 4,2016! So the one-month refund means cancelling the bill for June! But I already cancelled the subscription on June 15,2016! I didn't get a refund!After Revdex.com involves in this case, they say they will provide me "another" refund.It ends up only $credited to my credit card, but I have paid $for an used serviceI only downloaded a PDF file of a resume template once.?
?

We do not have sufficient information to locate the account? Please provide the email address of the customer who set up the account and the account number? We will also need the credit card number used in this transaction

Thank you for the opportunity to resolve this complaint from [redacted]? We apologize for any inconvenience to [redacted].? As of August 24, 2016, [redacted]’s cousin’s account has been canceled.? She will not be receiving any charges from Resume Gig going forward
?
We
trust this resolves this matter.?

Thank you for the opportunity to resolve? this complaint from [redacted]? We? have reviewed our files and our records show that [redacted] signed up for our Resume? Builder services on May 29, ? The copy? online clearly provided [redacted] with a choice of full
access for days at a? discounted rate, which automatically renews to monthly access for a monthly? fee, or an annual subscription that is pro-rated at a lower rate per month butwhich is paid upfront for access to the services all year long.? [redacted] chose to accept our offer for day? full access, which automatically renews monthly? On the page where [redacted] made that? selection, immediately adjacent to the choice of subscriptions, the offer? clearly and conspicuously states that the day premium access ''automatically? renews at $per month on the 15th day''? In addition, on the purchase confirmation page it is also clearly? disclosed that this subscription will ''begin immediately and renew on June 13,? to our monthly service at $per month.'' This page also provides? information on how [redacted] could cancel before this monthly charge? Finally, [redacted] was also sent an email to? the email address provided to us on the same day confirming [redacted]’s access? to our services and reiterating one more time that ''Your subscription begins? immediately and renews automatically on June 13, to our recurring monthly? service at $per month.'' Accordingly, on June 13, [redacted]’s card? was charged $for the applicable month of service.? Although our monthly charges are not? refundable, Resume Help was willing to make an exception for [redacted] and? provide her a refund of monthly charges totaling $79.60.? Our customer service team refunded [redacted] theamount of $as of October 5, 2015.? We trust this addresses any concerns you may? have.? ?

Thank you for the opportunity to resolve this complaint from [redacted]? We have reviewed our files, and our records do not show any record of [redacted] signing up for any of our services At this time we request further information from [redacted] so we can confirm what services she signed up
forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our servicesWe look forward to receiving a further response so we can finalize this matter with [redacted]

Thank you for the opportunity to resolve? this complaint from [redacted] L [redacted]? We greatly appreciate her feedback and apologize for any confusion or? inconvenience she experienced while using our siteWe? value our customers here at Hiring Products and try our best to ensure
that our? site is as clear and consumer friendly as possible.? ? As such, we will take [redacted]? comments into consideration as we continue to improve upon our site and? services.? We? trust this resolves this matter.? ?

Thank you for the opportunity to resolve this complaint from [redacted]? We have reviewed our files, and our records do not show any record of Ms[redacted] signing up for any of our servicesAt this time we request further information from Ms[redacted] so we can confirm what services she
signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms[redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our servicesWe look forward to receiving a further response so we can finalize this matter with Ms[redacted]

Thank you again for the opportunity to resolve this complaint from [redacted]As previously mentioned, our monthly charges are not refundable.? However, we value our customers here at Resume Help and want to do all that we can to resolve any issues they may have.? As such, in addition to the prorated monthly charge of $refunded on February 5, 2016, our customer service team has provided [redacted] with an additional refunds of monthly charges and a prorated refund of one monthly charge in the amount of $102.34.? As of February 13, 2016, [redacted] has received a refund of charges, for a total refund amount of $119.40.We trust this resolves this issue.?

?
Complaint: [redacted]
I am rejecting this response because: I have not received my refund! I have copies of e-mails staying I would receive my refund on 3-daysIts been almost a month and no refundThey are lying!?
Sincerely,
[redacted]

Thank you for the opportunity to resolve this complaint from [redacted]We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 20, ? The copy online clearly provided ? [redacted] with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long? [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''.? In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 5, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge? Finally, ? [redacted] was also sent an email to the email address provided to us on the same day confirming? [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 5, to our recurring monthly service at $per month.'' Accordingly, on May 5, [redacted] card was charged $for the applicable month of service.? ? Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $199.00.? Our customer service team refunded [redacted] the amount of $as of April 17, 2017.? ? We trust this addresses any concerns you may have.? ?

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files, and our records do not show any record of [redacted] signing up for any of our services. At this time we request further information from [redacted] so we can confirm what services she signed up...

for. We note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services. We look forward to receiving a further response so we can finalize this matter with [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
The 17.00 that has been supposedly refunded (I have not seen this money either) is not repayment of all the unauthorised funds stolen. I have contacted the media regarding this issue. As there are so many victims who have been robbed by this company they are very keen to proceed to a report. This company has pretended that they have no record of my account or any details pertaining to me at all, this is just how low they will go. I would like a resolution of $174.69 deposited back into my account- they can keep the $1.95 as per agreed.
Regards,
[redacted]

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 14, 2014.  The copy online clearly provided [redacted] with a choice of full access for...

14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 29, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 29, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 29, 2015 [redacted] card was charged $39.80 for the applicable month of service.  Although our monthly charges are not refundable, Hiring Products was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80.  Our customer service team refunded [redacted] the amount of $39.80 as of July 8, 2015. We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 7, 2016.  The copy online clearly provided [redacted] with a choice of full access for 14 days at a...

discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 22, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 22, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on January 22, 2016 [redacted] card was charged $39.80 for the applicable month of service.  Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80.  Our customer service team refunded [redacted] the amount of $39.80 as of March 1, 2016.  We trust this addresses any concerns you may have.

Complaint: [redacted]
I am rejecting this response because:If this is your business model, it is anti-consumer and your company deserves negative reviews.  Forcing people into unwanted subscriptions under the guise of a one-time, low cost trial is misleading at best.  Since I inadvertently obligated myself to your misleading service, why did I not receive a single follow-up email after Sept. 14, 2015 from your company?  You never inquired about my satisfaction with your service, extended offers of other services, or found out if I had gotten a job after working with you, etc.  Anytime I sign up for anything online I get follow up email communications - usually more than I want.  With ResumeHelp I got nothing - not a single "thank you" or any further emails.  Why is that?  Clearly your business model is built on deception.  YOU ARE IN THE BUSINESS OF HELPING PEOPLE FIND WORK AND THIS IS HOW YOU TREAT THEM?  Really?  How do you all sleep at night?
Sincerely,
[redacted]

Thank you for the opportunity to resolve this complaint from [redacted]. [redacted].  We have reviewed our files and our records show that [redacted]’s authorized user [redacted] signed up for our Resume Builder services on April 19, 2017.  The copy online clearly provided [redacted]’s authorized user...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted]’s authorized user [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted]’s authorized user [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $19.95 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 4, 2017 to our monthly service at $19.95 per month.'' This page also provides information on how [redacted]’s authorized user [redacted] could cancel before this monthly charge.  Finally, [redacted]’s authorized user [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s authorized user [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 4, 2017 to our recurring monthly service at $19.95 per month.'' Accordingly, on May 4, 2017 [redacted]’s authorized user [redacted]’s card was charged $19.95 for the applicable month of service.   Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted]’s authorized user [redacted] and provided him a refund of 1 monthly charge totaling $19.95. Our customer service team refunded [redacted]’s authorized user [redacted] the amount of $19.95 as of May 8, 2017.   We trust this addresses any concerns you may have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 11, 2016.  The copy online clearly provided [redacted] with a choice of full access for 14 days...

at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 26, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 26, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on September 26, 2016 [redacted] card was charged $39.80 for the applicable month of service.    Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $79.60.  Our customer service team refunded [redacted] the amount of $79.60 as of February 16, 2016.    We trust this addresses any concerns you may have.