Independent Classified Brochure, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I only am requesting my refund for the overdraft charges because my account had been closed for months, I was in the hospital for 12 days and they re opened my account and charged me a monthly fee, and then I was charged and overdraft fee because the re opened my account. They owe me money... Regards,
[redacted]

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 13, 2016.  The copy online clearly provided [redacted] with a choice of full access for 14 days at a...

discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 28, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 28, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 28, 2016 [redacted]’s card was charged $39.80 for the applicable month of service.    Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of 1 monthly charges totaling $39.80.  Our customer service team refunded [redacted] the amount of $59.75 as of February 28, 2016.    We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted]. [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 1, 2015.  The copy online clearly provided [redacted] with a choice of full access...

for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 16, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 16, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 16, 2015 [redacted]’s card was charged $39.80 for the applicable month of service.  Although our monthly charges are not refundable, HiringProducts was willing to make an exception for [redacted] and provide him a refund of 2 monthly charges totaling $39.80.  Our customer service team refunded [redacted] the amount of $79.60 as of July 7, 2015. We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 8, 2016.  The copy online clearly provided [redacted] with a choice of full access for 14 days at a...

discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 22, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 22, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 22, 2016 [redacted]’s card was charged $39.80 for the applicable month of service.    We do not have any product or company called My Perfect Resume. [redacted] should contact that company if she has a problem with them as we have no knowledge of or connection to that company. Hiring Products only has Resume Help product and will only bill for that product.   Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of 1 monthly charges totaling $39.80.  Our customer service team refunded [redacted] the amount of $39.80 as of March 16, 2016.    We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 29, 2015.  The copy online clearly provided [redacted] with a choice of full...

access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month butwhich is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 13, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 13, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 13, 2015 [redacted]’s card was charged $39.80 for the applicable month of service.  Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $79.60.  Our customer service team refunded [redacted] theamount of $79.60 as of October 5, 2015.  We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 3, 2015.  The copy online clearly provided [redacted] with a choice of full access for 14 days at a...

discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 18, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 18, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on October 18, 2015 [redacted]’s card was charged $39.80 for the applicable month of service. 
 
Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of 5 monthly charges totaling $199.00.  Our customer service team refunded [redacted] the amount of $199.00 as of August 29, 2016. 
 
We trust this addresses any concerns you may have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for the opportunity to resolve this complaint from Ms. [redacted].  We apologize for any inconvenience to Ms. [redacted].  As of June 4, 2015, Ms. [redacted]’s account has been canceled.  Our customer service team refunded one monthly charge of $39.80 to...

her account on June 4, 2015. She will not be receiving any charges from LiveCareer going forward. We trust this resolves this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] daughter signed up for our Resume Builder services on April 27, 2016.  The copy online clearly provided [redacted] daughter with a choice of full...

access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] daughter chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] daughter made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 12, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] daughter could cancel before this monthly charge.  Finally, [redacted] daughter was also sent an email to the email address provided to us on the same day confirming [redacted] daughter’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 12, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 17, 2016 [redacted] card was charged $39.80 for the applicable month of service. 
 
Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide her a refund of 5 monthly charges totaling $199.00.  Our customer service team refunded [redacted] the amount of $199.00 as of January 20, 2017. 
 
We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted] A. [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 19, 2017.  The copy online clearly provided [redacted] with a choice of full access for 14...

days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $19.95 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 3, 2017 to our monthly service at $19.95 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 3, 2017 to our recurring monthly service at $19.95 per month.'' Accordingly, on February 3, 2017 [redacted]’s card was charged $19.95 for the applicable month of service. 
 
Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $19.95.  Our customer service team refunded [redacted] the amount of $19.95 as of February 13, 2017. 
 
We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 18, 2015.  The copy online clearly provided [redacted] with a choice of full access for 14...

days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection,immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 3, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 3, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 3, 2015 [redacted] card was charged $39.80 for the applicable month of service.  Although our monthly charges are not refundable, HiringProducts was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80.  Our customer service team refunded [redacted] the amount of $39.80 as of July 16, 2015.  We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 12, 2015.  The copy online clearly provided [redacted] with a choice of full...

access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 27, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 27, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 27, 2015 Catherine’s card was charged $39.80 for the applicable month of service.  Although our monthly charges are not refundable, [redacted] was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40.  Our customer service team refunded [redacted] the amount of $119.40 as of July 20, 2015.  We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 21, 2015.  The copy online clearly provided [redacted] with a choice of full access for 14 days at a...

discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 6, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 6, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on October 6, 2015 [redacted] card was charged $39.80 for the applicable month of service.    Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide him a prorated refund of 1 monthly charge totaling $21.32.  Our customer service team refunded [redacted] the amount of $21.32 as of December 22, 2015.    We trust this addresses any concerns you may have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I stated earlier, My son open the account. His name is [redacted], his email is [redacted], and the last four digits on the card are [redacted]. Your agent had no problem finding it with this information.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 5, 2015.  The copy online clearly provided [redacted] with a choice of full access for 14 days at a...

discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 20, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 20, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 20, 2015 [redacted] card was charged $39.80 for the applicable month of service.  Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40.  Our customer service team refunded [redacted] the amount of $119.40 as of January 26, 2016.  We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted].  We apologize for any inconvenience to [redacted].  As of July 19, 2015, [redacted] account has been canceled.  Our customer service team has provided her with a refund of 1 monthly charge...

totaling $39.80. She will not be receiving any charges from Resume Help going forward. We trust this resolves this matter.