Independent Classified Brochure, LLC

Thank you for the opportunity to resolve this complaint from [redacted] L [redacted].  We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site. We value our customers here at Hiring Products and try our best to ensure...

that our site is as clear and consumer friendly as possible.   As such, we will take **. [redacted] comments into consideration as we continue to improve upon our site and services.  We trust this resolves this matter.

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 10, 2015.  The copy online clearly provided [redacted] with a choice of full access for 14...

days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 25, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 15, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on November 15, 2015 [redacted] card was charged $39.80 for the applicable month of service.  Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide her a prorated refund of 1 monthly charge totaling $17.06.  Our customer service team refunded [redacted] the amount of $17.06 as of February 5, 2015.  We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve
this complaint from [redacted].  We have
reviewed our files and our records show that [redacted] signed up for our Resume
Builder services on September 24, 2015.  The
copy online clearly provided [redacted] with a choice of full access for 14 days at...

a
discounted rate, which automatically renews to monthly access for a monthly
fee, or an annual subscription that is pro-rated at a lower rate per month but
which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full
access, which automatically renews monthly.  On the page where [redacted] made that selection,
immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously
states that the 14 day premium access ''automatically renews at $39.80 per
month on the 15th day''.  In addition, on
the purchase confirmation page it is also clearly disclosed that this
subscription will ''begin immediately and renew on October 10, 2015 to our
monthly service at $39.80 per month.'' This page also provides information on
how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the
email address provided to us on the same day confirming [redacted] access to our
services and reiterating one more time that ''Your subscription begins immediately
and renews automatically on October 10, 2015 to our recurring monthly service
at $39.80 per month.'' Accordingly, on October 10, 2015 [redacted] card was charged
$39.80 for the applicable month of service.  Although our monthly charges are not
refundable, Resume Help was willing to make an exception for [redacted] and provide her
a refund of 1 monthly charge totaling $39.80. 
Our customer service team refunded [redacted] the amount of $39.80 as of October
12, 2015.  We trust this addresses any concerns you may
have.

We do not have sufficient information to locate the account.  Please provide the email address of the customer who set up the account and the account number.  We will also need the credit card number used in this transaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
The business requested the last four of numbers of my credit card find my account,  which I don't feel comfortable giving seeing the track record of this company.  
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
Thank you!Sincerely, [redacted]

Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 20, 2016.  The copy online clearly provided  [redacted] with a choice of full access for 14 days at a...

discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 5, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally,  [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 5, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 5, 2016 [redacted] card was charged $39.80 for the applicable month of service.    Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of 5 monthly charges totaling $199.00.  Our customer service team refunded [redacted] the amount of $199.00 as of April 17, 2017.    We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 11, 2015.  Thecopy online clearly provided [redacted] with a choice of full access for 14...

days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 26, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 26, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 26, 2015 [redacted] card was charged $39.80 for the applicable month of service.  Although our monthly charges are not refundable, [redacted] was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80.  Our customer service team refunded [redacted] the amount of $39.80 as of September 7, 2015. We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted]. [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 18, 2016.  The copy online clearly provided [redacted] with a choice of full access for 14 days at a...

discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 2, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 2, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 2, 2016 [redacted]’s card was charged $39.80 for the applicable month of service.   Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provided him a refund of 6 monthly charges totaling $238.80.  Our customer service team refunded [redacted] the amount of $238.80 as of March 14, 2017.   We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 19, 2015.  Thecopy online clearly provided [redacted] with a choice of full access for...

14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 6, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 6, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 6, 2015 [redacted] card was charged $39.80 for the applicable month of service.  Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide him a refund of 4 monthly charges totaling $159.20.  Our customer service team refunded [redacted] the amount of $159.20 as of July 31, 2015.  We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 10, 2015.  The copy online clearly provided [redacted] with a choice of full access for 14...

days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 26, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 26, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 26, 2015 [redacted] card was charged $39.80 for the applicable month of service.  Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide him a refund of 3 monthly charge totaling $119.40.  Our customer service team refunded [redacted] the amount of $119.40 as of July 28, 2015.  We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted] .  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 13, 2016.  The copy online clearly provided [redacted] with a choice of full access for 14 days at a...

discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 28, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 28, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 28, 2016 [redacted]’s card was charged $39.80 for the applicable month of service. 
 
Although our monthly charges are not refundable, Resume Gig was willing to make an exception for [redacted] and provide her a refund of 4 monthly charges totaling $159.20.  Our customer service team refunded [redacted] the amount of $159.20 as of August 31, 2016. 
 
We trust this addresses any concerns you may have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  My problem with this firm is the number of times I called and the number of emails that stated the refund was "being worked on"I was constantly told that there was a "problem with their bank processing refund"It appeared miraculously when their next billing cycle started, in other words they hold refunds and only process them once a month.that being said if this is their policy then their customer contact personnel need to relay this instead of the constant lying that I experiencedRegards,[redacted]

Account was charged April 7th and was refunded on April 27th for $39.80.  Account has been cancelled.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Hi there,another $59 is required to be refunded which will reimburse me for the whole amount that was deducted from my credit card without authorisation. Regards,
[redacted]

To Whom This May Concern:We have addressed this complaint and processed a refund to the client the day we received it, as evidenced by the attachments. We processed a refund in the amount of $39.80 to the payment method used to make the purchase. We suggest the complainant contact their bank to understand what happened on their end. We trust this resolves this complaint.

Prices are great and service is prompt and work is excellent and professional. I can't say enough good things about this company. 5 Stars in my opinion.