Independent Classified Brochure, LLC

Thank you for the opportunity to resolve this complaint from [redacted] ***? We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 14, ? The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.? [redacted] chose to accept our offer for day full access, which automatically renews monthly? On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''.? In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 29, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge? Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 29, to our recurring monthly service at $per month.'' Accordingly, on August 29, ***’s card was charged $for the applicable month of service.? ? Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $119.40.? Our customer service team refunded [redacted] the amount of $as of June 23, 2016.? ? We trust this addresses any concerns you may have.?

Thank you for the opportunity to resolve this complaint from [redacted] *** We apologize for any inconvenience to [redacted] *** As of July 19, 2015, [redacted] account has been canceled Our customer service team has provided her with a refund of monthly charge totaling $She will not be receiving any charges from Resume Help going forwardWe trust this resolves this matter

Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 13, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 28, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 28, to our recurring monthly service at $per month.'' Accordingly, on February 28, [redacted] ’s card was charged $for the applicable month of service Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $ Our customer service team refunded [redacted] the amount of $as of February 28, We trust this addresses any concerns you may have

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files, and our records do not show any record of Ms [redacted] signing up for any of our servicesAt this time we request further information from Ms [redacted] so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our servicesWe look forward to receiving a further response so we can finalize this matter with Ms [redacted]

Thank you for the opportunity to resolve this complaint from [redacted] A [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 19, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 3, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 3, to our recurring monthly service at $per month.'' Accordingly, on February 3, [redacted] ’s card was charged $for the applicable month of service Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $ Our customer service team refunded [redacted] the amount of $as of February 13, We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** son signed up for our Resume Builder services on May 21, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly. On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 5, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 5, to our recurring monthly service at $per month.'' Accordingly, on June 5, *** card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide her a refund of monthly charge totaling $39.80. Our customer service team refunded *** the amount of $as of July 24, 2015. We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 14, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 29, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 29, to our recurring monthly service at $per month.'' Accordingly, on August 29, ***’s card was charged $for the applicable month of service.
Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide her a refund of monthly charges totaling $119.40. Our customer service team refunded *** the amount of $as of June 23, 2016.
We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** ***. We greatly appreciate their feedback and apologize for any confusion or inconvenience they experienced while using our site We value our customers here at ResumeHelp and try our best to ensure that our site is as clear and consumer friendly as possible. As such, we will take ***’s comments into consideration as we continue to improve upon our site and services. We trust this resolves this matter

Here is the information requested
Hello,
My year
old is *** ** ***
His email address is ***@gmail.com
The credit card must be on file with you, since you have been charging us every monthI don't feel comfortable giving the entire card number here, considering the number of
people potentially viewing this correspondenceThe card is *** ***
If you still require further information, please contact me at ***@gmail.com or ***
Thank you,
***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
The only reason they refunded the four months they charged me after I had confirmation from them in writing that it was canceled and I would receive no more charges,was my banks fraud unit got involved
This company clearly is practicing deceitful business practices and others need to be made aware of this.I reguest the full refund for the dishonesty this company clearly showed.I find it ironic that they now can find my records as when I contacted them time after time to have them cancel and then again to get them to stop charging me they continued to have no record of me
They are set up with scripted responses to intentionally mislead people.Even after I sent them copies of the canceled e mail they continued to ignore it and I have retained proof of this and im prepared to take more legal action if im not fully compensated

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 9, The copy online clearly provided *** with a choice of full access for
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 17, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 17, to our recurring monthly service at $per month.'' Accordingly, on September 17, *** card was charged $for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of September 18, 2015. We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** A*** We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 19, The copy online clearly provided *** with a choice of full access for
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 3, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 3, to our recurring monthly service at $per month.'' Accordingly, on February 3, ***’s card was charged $for the applicable month of service.
Although our monthly charges are not refundable, Resume Help was willing to make an exception for *** and provide him a refund of monthly charge totaling $19.95. Our customer service team refunded *** the amount of $as of February 13, 2017.
We trust this addresses any concerns you may have.

Hello,I wanted to inform you that today, 06/21/I contacted the business "Resume Help", and spoke to a customer service agent regarding the problem The agent, Marco G*** was the person I spoke to.He assured me that the company will refund the amount I requested (approx$160) as a credit to my credit card account.I will wait and see if the company follows through with the refundI wanted to let you know since the case has apparently been closed.Thank you,*** ***

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 2, The copy online clearly provided *** with a choice of full access for days at
a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 17, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 17, to our recurring monthly service at $per month.'' Accordingly, on October 17, *** card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide her a refund of monthly charge totaling $79.60. Our customer service team refunded *** the amount of $as of January 8, 2016. We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 19, The copy online clearly provided *** with a choice of full
access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 3, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 3, to our recurring monthly service at $per month.'' Accordingly, on September 3, Melinda’s card was charged $for the applicable month of service. Although our monthly charges are not refundable, Hiring Products was willing to make an exception for *** and provide her a refund of monthly charge totaling $39.80. Our customer service team refunded *** the amount of $as of September 7, 2015. We trust this addresses any concerns you may have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 2, The copy online clearly provided *** with a choice of full access for days at
a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 17, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 17, to our recurring monthly service at $per month.'' Accordingly, on October 17, *** card was charged $for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for *** and provide her a refund of monthly charge totaling $79.60. Our customer service team refunded *** the amount of $as of January 8, 2016. We trust this addresses any concerns you may have

Thank you again for the opportunity to resolve this complaint from *** ***As previously mentioned, our monthly charges are not refundable. However, we value our customers here at ResumeHelp and want to do all that we can to resolve any issues they may have. As such, our customer
service team has provided *** with refunds in the amount of $each. As of December 30, 2015, *** has received a refund of charges, for a total refund amount of $Unfortunately, we cannot refund any charges made by her bank Please have her contact her bank in order to resolve that issue.We trust this resolves this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for taking the time to respond to my problem.To clarify the nature of the complaint, the ResumeHelp site did not make it easy to access customer service and there was no contact made in email, regular mail or by telephone for follof services, service charges. I also noted that several other people experienced similar problems as mentioned on the ResumeHelp *** site.
*** ***