Indiegogo

Initial Business Response / [redacted] (1000, 5, 2014/06/18) */ We understand the campaign owner's concernThe disbursement of campaign funds via bank transfer typically take 3-business days to arrive after being initiated for disbursementIf funds have not arrived within business days of the disbursement date, the disbursement may have been rejected due to incorrect bank informationWe are typically notified within - days after the disbursement date, at which point we will ask the campaign owner to re-submit their bank account informationThis process is outlined in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-disbursements-when-do-i-get-my-mon...⇄ In this campaign owner's particular situation, their funds were indeed returned to us due to incorrect or invalid bank account informationWe sincerely apologize for the delay and any frustration the campaign owner has experiencedOur team is currently in communication with the campaign owner to ensure that funds are re-disbursed as soon as possible to the correct bank account informationWe appreciate the campaign owner's patience and cooperation

Initial Business Response / [redacted] (1000, 6, 2015/10/06) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themAs the contributor states in their complaint, contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionWe have tips on how to evaluate a campaign in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms.) Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) While Indiegogo makes it a point to give people a feeling of security by emphasizing the campaign managers are still responsible to provide perks even if goal isn't reached they don't use that same language to warn people that they will do nothing to ensure it happensI feel this practice misleads people that visit their website into a feeling of security and into believing there is some protection when clearly they accept payments and then take no responsibility at allI will always believe that they simply took advantage of a 100% disabled veteran and intend to let the world know what happened to meI plan to contact the media now Final Business Response / [redacted] (4000, 11, 2015/10/25) */ We understand this customer has additional concerns on this matter Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ Additionally, our Terms of Use (www.indiegogo.com/about/terms) outline the following: "Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of User Content (as defined below) posted on the ServicesIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Services at their own risk." In order to maintain the openness of our platform while protecting the security of our users, Indiegogo uses a proprietary fraud detection algorithm to quickly catch violations or unwanted behavior on our platformWe also rely on our team of Trust and Safety experts to review and verify activity on our platform and take the appropriate actionFinally, we have a fantastic community of users who let us know about suspicious or inappropriate behavior that helps us keep our platform secure That said, we appreciate this customers thoughts on Indiegogo's position as an open platformIndiegogo offers a space for innovation and discoveryInstead we provide a platform where people who are passionate [redacted] their ideas can connect with funders who believe in their visionIt's a core part of our ethos as a business and we vehemently stand by this beliefOur customers deserve the opportunity to fund ideas they believe inThe crowd is entitled to decide, eyes wide open, what concepts they want to have a part in trying to advance Final Consumer Response / [redacted] (4200, 13, 2015/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted Indiegogo prior to them releasing funds to the campaign manager PER THEM and they still released funds though I had not received my "PERK" They can hide behind their well written legal jargonI'm a DISABLED VET and saved for years to buy the "PERK" in questionThey had tons of complaints about this campaign manager and there is over a DOZEN people in my same situationIndiegogo says they released funds AFTER I COMPLAINED and offer ME NO PROTECTION Their email states, " At this time, your contribution has not been added to the campaign and we have advised the campaign owner not to ship any perks" then, "Your Contribution is on its [redacted] to the Campaign! Thank You for Your Patience Hello [redacted] , We have an update on the status of the charge dispute filed by [redacted] ***, for the contribution to 'Quality Greenhouses anyone can afford !' on April 7, for $5,USD Your credit card company has accepted the rebuttal submitted by Indiegogo and has reversed the dispute for this chargeYour contribution will be added back to the campaign and you will now be eligible to receive any perksThe campaign owner has also been notified of this update If you have any questions or concerns, please don't hesitate to contact us Sincerely, The Indiegogo Team "They claim no responsibility but received all of my $I have nothing but time to inform the public of my treatment and help ensure others don't have the same terrible experience I plan to speak to my congressmen next because they do care of people taking advantage of disabled vets

Initial Business Response / [redacted] (1000, 5, 2015/05/10) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themIt's important to note that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a store People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionWe have tips on how to evaluate a campaign in our Help Center, as a starting point: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms.) Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) While I am disappointed in Indiegogo's stance on this I understand their business modelThere have been numerous online complaints about the particular campaign and class action law suits are being consideredIn the case of other crowdfunding sites such as kickstarter if the campaign owner cannot provide a working prototype within a reasonable time frame kickstarter cancels the campaign and refunds the money directly to the backerI find this a much more suitable model as the crowd sourcing company takes some responsibilty in protecting the consumerAs always one can vote with one's feet and choose not to use a particular crowd sourcing company in the future which is what I intend to doThank you very much

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to lifeIndiegogo does not run campaigns nor offer perks; rather, each individual Campaigner runs their own campaignThe Campaigner is solely responsible for their campaign, any offers or promises made therein, and distributing any perks they offer to Backers It is important to note that the nature of crowdfunding ( [redacted] ) is that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectBackers are backing an idea, not purchasing a pre-made project or itemLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionIndiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactoryWe have tips on how to evaluate a campaign in our Help Center: [redacted] Regarding this customer's refund request, our records show that this Backer’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the Backer reach out directly to the Campaigner if they are interested in receiving a refundAlthough we are unable to refund the Backer’s contribution, we have been in touch with this Backer and have shared the Campaigner’s contact information with this Backer in an effort to facilitate communication

Complaint: [redacted] I am rejecting this response because: That is a lie of a responseI have not received any response from Indiegogo.Sincerely, [redacted]

We understand this customer has not received a perk from a campaign they contributed to, and are now requesting a refund Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life.Regarding the perk, as perks are offers made solely by the owner of this campaign, we recommend this backer inquire of the status of their perk, with the campaign ownerWe note the campaign owner has been posting updates on their shipping, on their campaign page, here: [redacted] This is the best place to get the latest information on the status of this campaign owner's manufacturing and when they expect to ship out their products Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication

We understand this customer has additional points on this To clarify, our team has been in touch with this customer via email regarding this matterWe understand that this customer has filed a chargeback for their contributionChargebacks can take some time to be resolvedHowever, we see that per this customers note, the chargeback was settled in this customer’s favor Regarding this customers original complaint about their perk, Indiegogo does not make claims or verify that a “campaign owner will deliver perks or that contributions will be used as described on the campaign.” The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoOur Terms of Use ( [redacted] obligates campaign owners to fulfill any promised perks “Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk." Finally, we have been in contact with this contributor to explain our Terms of UseWe have also passed these concerns along to our Trust and Safety Team to review

Complaint: [redacted] I am rejecting this response because: This is exactly what they said to me when I contacted them They have done nothing to facilitate communication I even suggested they look at this "campaigner's" page and see how many people are complaining of a lack of communicationIndiegogo said they are here to help us and help prevent fraud, yet they have done absolutely nothing in my (and by the looks of the page many others) situation IF this is how they "protect" backers they are not only condoning scams, but supporting it Sincerely,Kristen ***

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life It is important to note that the nature of crowdfunding ( [redacted] ) is that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made project or itemLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionIndiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactory Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication

We understand this customer has additional concerns on this matter When a customer files a chargeback, it may take up to days for the credit card companies to resolve a chargeback dispute While a chargeback on a given transaction is pending with the credit card companies the transaction is in a temporary ‘hold’ status on IndiegogoDuring this time neither the campaign owner nor the backer have the funds- instead they are held pending the decision by the banks Indiegogo temporarily holds the funds while they are pendingIn this case we do temporarily recommend that the campaign owner not fulfill any perks involved in pending chargebacksIf they were to fulfill the perk while the chargeback was pending, if the chargeback was decided in the backers favor the campaign owner would be out both for the cost of the perk and wouldn’t get the money from the backer to subsidize the cost of the perk While we do recommend a campaign owner wait to see the bank’s resolution of the chargeback before fulfilling, if the banks decide in the campaign owner’s favor then the campaign owner is required to fulfill all perks claimed- as outlined in our Terms There are two possible outcomes to a chargeback, and we’ve outlined the resolutions and following obligations below: 1.) If the banks decide in the backers favor, then the transaction will be refunded back to the issuing credit cardIn this case, the transaction will be removed from Indiegogo, the campaign owner will not fulfill the perks because the backer is no longer a contributor to their campaign and the campaign owner does not have the funds to fulfill the perk 2.) If the banks decide against the backer, then the transaction will be reinstated on the campaign pageIf this is the case, the campaign owner will receive the full funds from the transaction and are obligated to the same responsibilities with this transaction as they are any other, as outlined in our Terms of Use ( [redacted] )- including fulfilling perks If a campaign owner is unable to fulfill perks, our Terms “If any Campaign Owner is unable to fulfill any of its commitments to Contributors (including delivering any Perks), the Campaign Owner will work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions” Finally, if this customer’s chargeback has been rejected/decided against this backer, then as previously outlined, the campaign owner is obligated to fulfill the perks claimed by this backer We know the bank’s chargeback process is not the most intuitive experience, and we appreciate this customer’s understanding

Initial Business Response / [redacted] (1000, 5, 2015/12/06) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themRegarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy https://support.indiegogo.com/hc/en-us/articles/XXXXXX, and in our Terms of Use, www.indiegogo.com/about/terms Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication We recommend that the contributor reach out directly to the campaign owner if he or she is interested in receiving a refundBy creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I not accept the responseWhy: Because I said, I sent money to Indiegogo not for compaingn!! As I said, the money was sent to you, so you are the ones to blamesYou are guilty of permitting this I sent the money to you !!!! I have the evidence! the proof What do you do then with him, it is another matter If you send all the money at once for the Company, it is a mistake that you have done You should sending the money, as they will need investment and should be your responsibility to manage all investment and application of money I suggest you change your procedures If in the few times did not receive my REAL money, I will try also court and say that the problems are start with you, and can tell the world that anybody can trusted in you I want refund my money: usd I sent money to indegogo, not for other sponsored compain, so, Is Indiegogo that would refund When I sent money for compain sponsored by indiegogo, in first the money is goiñg to INDIEGOGO! So, the Indiegogo should give me the moneyIt is usd The payment is by PAYPAL The payment is in January 05, Order is a Panel Solar I have various email's that can confirm the above Of course part of the money should going for some compain: Solar Liberator, BUT in first is going to Indiegogo The first email: From: Indiegogo mailto: [redacted] @indiegogo.com Sent: Sunday, January 05, XXXX XX:XX PM This is a proof that money going to Indiegogo If the Indiegogo sponsored campaign's, should have some secure See the other proof: "Hello Solar, A new contribution came in for 'Solar Liberator' on Indiegogo The contribution was deposited directly into your campaign's PayPal account, and you should also receive a confirmation email from PayPal Here are the details: Contributor Name: jmazevedo Contribution Amount: $USD Payment Type: PayPal This is a Visible Contribution - You may reveal their identity and amount publicly They selected the following Perk: Get a 500W Unit - Supporters get their 500W Solar Liberator for just $Save 20% off $retail priceIncludes a Li-ion smart battery, enabling you to use solar power even at nightFree shipping in the United StatesPlease add $for international orders You can find campaign analytics, fund disbursement status, and perk fulfillment information on your dashboard Reply to this email to thank your new contributor! Or thank your contributors on Facebook, Twitter or Google+ Sincerely, The Indiegogo Team" I hope, as I said, my money back! Final Business Response / [redacted] (4000, 9, 2015/12/20) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themOur Terms of Use (http://www.indiegogo.com/about/terms) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign ownerOur Terms of Use states, "Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk." With that said, we have been in contact with this contributor to explain our Terms of UseWe have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two parties Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refundOur Terms outline "For Campaigns that have ended, or in situations where the contribution funds have been transferred to the Campaign Owner, Contributors should contact the Campaign Owner directly regarding refunds." As such, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund Final Consumer Response / [redacted] (4200, 11, 2015/12/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Answer this questions: 1.º The money was sent to you or not? (do not forget that email in paypal is yours...) 2.º From this money I sent, all are given to campaign? If not, what is the percentage? thanks ***

Initial Business Response / [redacted] (1000, 5, 2015/11/29) */ Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Contributors, in turn, can help fund ideas they are interested in and want to help be a part of Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor goes through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refundLearn more about our refund policy https://support.indiegogo.com/hc/en-us/articles/XXXXXX, and in our Terms of Use, www.indiegogo.com/about/terms As the campaign owner is the party solely responsible for their campaign and any perks offered therein, if this contributor is interested in receiving a refund we recommend this customer reach out to the campaign owner directly to arrive at a resolution to their inquiries Although we are unable to refund the contributor's contribution, we have been in touch with this contributor to reiterate this matter, as well as share the campaign owner's contact information in an effort to facilitate communication Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) When Indiegogo choose to send the contributions to the campaign owner is not and should not be the contributor's concern I insist that since Indiegogo is acting as a platform for this kind of business transaction, Indiegogo should be acting as a buffer and assume responsibility, such as companies like Paypal However, I am willing to settle for 50% of the refund ($USD) Final Business Response / [redacted] (4000, 9, 2015/12/28) */ We understand this customer has additional points on this matterTo clarify, Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themOur Terms of Use (http://www.indiegogo.com/about/terms) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign owner, not IndiegogoFurthermore, contributors are responsible for vetting the campaign to their own satisfaction before deciding to contributeOur Terms of Use states, "Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk." With that said, we have been in contact with this contributor to explain our Terms of UseWe have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two parties Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refundHowever, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund Final Consumer Response / [redacted] (4200, 11, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Indiegogo reiterates over and over about having shared the campaign owner's contact information with me so I may contact him directly for a refundPlease read carefully what I have written in my original posting - I have repeated attempts in trying to contact the campaign owner, to no avail I recognize now that Indiegogo has no intentions in protecting its contributors and I will never get my money backI have selected "no" in response to accepting this business' proposed resolution, because I deem Indiegogo's proposal unsatisfactory and do not want future contributors to assume this incident has been resolvedRevdex.com is welcomed to post my experience on their website and note that this case has never been resolved

Initial Business Response / [redacted] (1000, 5, 2014/12/02) */ Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to themOur Terms of Use (http://www.indiegogo.com/about/terms) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign ownerOur Terms of Use states: "Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServicesIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Services at their own risk." Because contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, we are unable to issue a refund to this contributorHowever, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund With that said, we have been in contact with the this contributor to explain our Terms of Use and clarify any other questionsWe have also provided this contributor with the campaign owner's contact information in an effort to facilitate communication between the two parties Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think Indiegogo bears some level of responsibility for ensuring that people raising money on their platforms are not scammersI have contacted the people behind the campaign multiple times and they have not respondedThat is the very first red flagAs I have noted in all my correspondence with them, it does not matter that much to me that I did not get my perkI just want to know where my money wentWhy Indiegogo is sticking up for a group of scammers who used their site to steal over $11,makes no sense to meIf anything, Indiegogo should be working to identify the parties behind the campaign and determine what happened to the funds, and the perks the campaign was supposed to deliverAs I noted several time during correspondence with Indiegogo, I am not demanding a refund and I realize that the site has terms and conditions excluding the possibility of a refund in most cases But in a case of clear fraud, the company should take some responsibility for its actions and at the very least, be in communication with the users who were fleeced out of over $11,Indiegogo is not a company I feel safe doing business with, and not a company I would ever recommendDefending con artists is unacceptable Final Business Response / [redacted] (4000, 9, 2014/12/16) */ Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use posted at www.indiegogo.comCampaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor are perks offered by IndiegogoInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not Indiegogo In order to maintain the openness of our platform while protecting the security of our users, Indiegogo uses a proprietary fraud detection algorithm to quickly catch violations or unwanted behavior on our platformWe also rely on our team of Trust and Safety experts to review and verify activity on our platform and take the appropriate actionFinally, we have a fantastic community of users who let us know about suspicious or inappropriate behavior that helps us keep our platform secure That said, we appreciate this customers thoughts on Indiegogo's position as an open platformIndiegogo offers a space for innovation and discoveryInstead we provide a platform where people who are passionate [redacted] their ideas can connect with funders who believe in their visionIt's a core part of our ethos as a business and we vehemently stand by this beliefOur customers deserve the opportunity to fund ideas they believe inThe crowd is entitled to decide, eyes wide open, what concepts they want to have a part in trying to advance Final Consumer Response / [redacted] (4200, 11, 2014/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, Indiegogo is not addressing my problemI fully accept the fact that I was backing an idea and not buying a productI fully accept the fact that many campaigns fail and backers don't receive their perksAs Indiegogo suggested, I have contacted the camusing owner but my inquiries have been ignoredThis campaign appears to have been a scam that fleeced Indiegogo users out of over $11,The fact that Indiegogo doesn't give a [redacted] about their platform being used to scam people is sickening and frighteningFor the umpteenth time, I AM NOT DEMANDING A REFUNDI JUST WANT COMMUNICATION FROM THE CAMPAIGN OWNER ABOUT WHAT HAPPENED TO MY MONEYIF INDIEGOGO WANTS PEOPLE TO USE ITS PLATFORM THEY SHOULD NOT AID AND ABETT FRAUD AGAINST BACKERS

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to lifeOur Terms of Use ( [redacted] ) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign ownerOur Terms of Use states, “Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk." Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund.However, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund Finally, Indiegogo offers a space for innovation and discoveryWe do not make claims as to whether a project is possible or whether the project will be completed/successfulInstead we provide a platform where people who are passionate about their ideas can connect with funders who believe in their visionIt’s a core part of our ethos as a business and we vehemently stand by this beliefOur customers, deserve the opportunity to fund ideas they believe inThe crowd is entitled to decide, eyes wide open, what concepts they want to have a part in trying to advance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life Campaigns are run by their individual campaign owner’s and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign’s offerings that make inquires of the campaign ownerPeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a “campaign owner will deliver perks or that contributions will be used as described on the campaign.” The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: [redacted] As the campaign owner is the party solely responsible for their campaign, and any perks offered therein, we recommend this customer reach out to the campaign owner directly to arrive at a resolution to their inquiriesWe have been in touch with this contributor to reiterate this matter, as well as share the campaign owner’s contact information in an effort to facilitate communication Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Finally, as to this customers experience with our team, we appreciate your bringing this to our attentionWe will be following up with our team on best practices in responding to these matters, and will be in touch with this backer via email to reply to their inquiries

We appreciate that this customer's campaign is listed under a different email addressHowever, again per our privacy policy, we are only able to share information about a specific campaign details, including the status of a disbursement, with the owner of the campaign via the email address associated as the campaign ownerThe public forum of a Revdex.com complaint is not an appropriate venue to share personal, financial information about any campaign Please get in touch with our customer happiness team via the email address of the campaign owner, here: [redacted] Our Customer Happiness Team will be happy to assist the campaign owner with their inquiryWe look forward to assisting this customer with their inquiries

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to lifeRegarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication

Complaint: [redacted] I am rejecting this response because: The company should take ownership of customers getting screwed overI have attempted many times to get in contact with the seller and they never respond or acknowledge the attemptYes, I had to pay upfront for a promised serviceIniedgo should take ownership that many of us got screwed over my this seller and give us our money backThis is poor customer service and business ethics Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Indiegogo in their response stats that "Indiegogo doesn't vet campaigners ability to follow through on their claims." My claim is that Indiegogo doesn't vet their campaigners at all Indiegogo can provide me no legitimate means of contacting the campaign ownerThey give links to defunct social media and a name that turns up no results They have not given backers any legitimate means of contacting the owner and they have not been responsive in addressing backer concerns and instead close everyone's tickets as resolved Sincerely, [redacted]