Indiegogo

Complaint: [redacted] I am rejecting this response because: Indiegogo's claims are false, the "Campaigners" in question used "FAKE" Identities to start and continue their campaign [redacted] ***, [redacted] and [redacted] are assumed identities and information in the campaign that a "backer", would use to make a decision is materially false, they DO NOT have years of manufacturing experience, [redacted] DOES NOT have a PHD, [redacted] IS NOT their true COO Indiegogo is knowingly allowing this campaign to continue even though there are hundreds of complaints on their site and at least two references to criminal investigations in the campaign comments I demand Indiegogo provide truthful information about this campaign, or end it, THEIR TERMS OF USE STATE; Campaign Owners will respond promptly and truthfully to all questions posed to them by Indiegogo or any ContributorIf any Campaign Owner is unable to fulfill any of its commitments to Contributors (including delivering any Perks), the Campaign Owner will work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Campaign Owners will comply with all applicable laws and regulations in the use of Contributions and delivery of PerksCampaign Owners are responsible for collecting and remitting any taxes on Contributions, and any taxes due in connection with PerksIndiegogo may attempt to verify the identity and other information provided to us by Campaign Owners, and we may delay, withhold, reverse or refund any Contributions or other amounts without notice or liability in the event we are unable to verify any such information to our satisfactionCampaign Owner eligibility is subject to Indiegogo’s review of the fulfillment status of prior crowdfunding obligationsIndiegogo reserves the right to prohibit or remove a Campaign if the Campaign Owner is delayed by three months or more in fulfilling a prior crowdfunding project on Indiegogo or another platform -Campaign Owners shall not make any or misleading statements in connection with their Campaigns Wave Electric Bike is delayed more than months and has made claims Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me the business contacted me and refunded my money thank you for your help in this Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: neither indiegogo or betternet has issue a refund as of today Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to themContributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms.) Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Indiegogo charged me and took my moneyThey need to go after their 3rd party approved vendor and make sure I get my refundIt's their responsibility, not mineHaving said that, I did reach out to the 3rd party numerous times and got either a "too bad" answer or no answer at allThis is nothing short of disturbing, bait and switch marketing tactic Final Business Response / [redacted] (4000, 9, 2015/06/21) */ We understand this customer has additional thoughts on this matter We'd like to take a moment to clarify Indiegogo's roleIndiegogo offers an open platform that allows campaign owners to raise funds for their projectIn turn contributors can fund projects that they'd like to see come to fruition It's important to note, Indiegogo does not run campaigns nor do we offer or fulfill perks, or issue refundsInstead, the owner of the campaign is the party solely responsible for their unique campaign or fulfilling any perks offered through their campaignWe leave it up to the contributor to make their own judgment (https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campai...⇄ about a campaign's merits before making a contribution Furthermore, Indiegogo's Terms of Use (https://www.indiegogo.com/about/terms) outlines that contributions are not refundable by Indiegogo: "Contributions, including the Service Fees portion thereof, are not refundableIf a Campaign Owner is unable to perform on any promise and/or commitment to Contributors (including delivering any Perks), the Campaign Owner will work with the Contributors to reach a mutually satisfactory resolution, which may include the issuance of a refund of Contributions by the Campaign Owner" As such, if this contributor has a question about the status of this campaign, would like information about when they can expect to receive their perk, or would like to request a refund, they will need to make inquiries to the campaign owner, directlyAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication Final Consumer Response / [redacted] (4200, 11, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) You are the ones who charged my card and you have a 3rd party vendor who you gave my money to who does not care in communicating with meI did not get my product, will not get my product, and you, the one who charged my credit card, need to refund me

We have shared the campaign owner's information with this customer in ticket [redacted] This is all the information we have to share about this campaigner and we wish this customer the best of luck in reaching a resolution to their inquiry, with the campaigner directly Again, Indiegogo is not able to moderate disputes between campaigners and backers-including those surrounding refunds or perk fulfillmentThat said, we have sent a notice to this campaigner to remind them of their responsibilities, as a campaigner Finally, if this customer is inquiring about a different campaign that they have not received contact information about, that is unclear from their correspondenceIn this case, we’d encourage this customer to reach out to us to clarify the campaign in question so that we can follow up with an appropriate response- including sharing the campaign owner’s information via a non-public forum such as this one

Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ We understand this customer has a question about a campaign which raised funds on Indiegogo Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to them, and in turn allows contributors to help fund ideas they'd like to help bring to lifeCampaign owner's often offer perks (goods, services, etc.) in exchange for contributions to their campaign Campaigns are run by their respective owners, and perks are offers made solely by the campaign owner- not by IndiegogoAs such, Indiegogo is not able to guarantee that perks will be delivered or deemed satisfactoryThe nature of crowdfunding is such that campaigns on Indiegogo are raising funds for work-in-progress projects, ideas, or causesContributing to a campaign and claiming a perk on Indiegogo is not the same as buying something onlineLike anyone getting in on an early-stage project, contributors accept the risk that the project may experiences changes, delays, unforeseen challenges, and it's possible that a project they fund might not come to fruition We see that the owner of this campaign has been communicating with their contributors regarding the status of their project, as well as roadblocks they are encountering, and what steps they are takingWe encourage this contributor to review the campaign's updates tab (https://www.indiegogo.com/projects/wave-electric-28-mph-bike#/updates) for the most up-to-date information from the campaign owner, directly Because contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, we are unable to issue a refund to this contributorHowever, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund We have been in touch with this contributor to outline this information

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor goes through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ Our records show that the funds contributed by this customer were disbursed to the campaign owner long agoAs such, we are unable to issue a refund to this contributorHowever, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund We have been in contact with this contributor to explain our Terms of UseWe have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two parties Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated before this business is based on deceptive practices and that has to stop Them referring me to deal directly with the so called inventer does not morally release them from being a participant in fraudI repeat ...did they check the integrity of the so called company to verify their product or they just happily take their percentage and leave the consumer in the dust Why are they promoting candle heater as new invention and raising money even though they know it is nothing new and for people who dont know end up paying around $ for this fraudAre they going to sponsor that some one invented the wheel next????? I want them to take active part to get me my money back or I will go to channel news where my wife works and expose them to the public and even start a class action lawsuit against them If I do not get my money back I will be on a crusade against this company even if I have to throw more money to achieve my goal, Final Business Response / [redacted] (4000, 9, 2015/10/13) */ As previously outlined, Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor are does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner Indiegogo's Terms of Use (www.indiegogo.com/about/terms)

Unfortunately, we have no record of contributions or accounts made from the email address under which this Revdex.com complaint was filedAs such, we are unable to share any further information about the contribution in question If this customer has questions about a particular campaign who raised funds on Indiegogo, or about a specific perk they claimed, we recommend they contact the person responsible for the campaign and any perks offered, the campaign owner Here are instructions on how to do so: [redacted] As this question appears to be a request for a refund, we'd recommend this customer review Indiegogo's refund policy ( [redacted] ), as well as our Terms of Use (www.indiegogo.com/about/terms) If this customer has specific questions for Indiegogo outside of a campaign inquiry, we encourage this customer to reach out to us, using the email address associated with their Indiegogo account, at: [redacted] Customer Happiness Team will be happy to get back to this customer with answers any additional questions

Complaint: [redacted] I am rejecting this response because: There is a big difference between a project that has delays, setbacks, or hits issues that prevent the project from moving forward and a full scamI am not interested in your policies postings and evaluation process, you should do that before you let them on your siteI sent money for a campaign that was setup from the beginning to steal money from peopleIndiegogo has no morals if it allows that to happen and then sends out a cut and paste link to a policy The Revdex.com has no credibility if a company like this has an A+ rating Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Campaign owner is not communicating, although I understand from a legal standpoint it is out of indiegogos control, out of respect for their customers indiegogo should be in contact or suspend the owners account until all the transactions and refunds are taken care of.Sincerely, [redacted]

We understand this customer has additional concerns on this matter It is always unfortunate when banking information is incorrect and therefore results in additional delays to the receipt of fundsWe definitely understand the campaigner's frustration here That said, we have consistently been in touch with them throughout this matter communicating the reason for the rejection of funds from their bankAgain, as has been outlined to this campaigner, we are unable to share the documentation for the return as it is processed by our third party payment processor Finally, we are happy to share that this campaigner has updated their bank information and we have since re-disbursed the funds to the updated account informationWe have not received a return for this disbursement, so we are hopeful things went well and that the campaigner will receive their funds this time around!

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life It is important to note that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made project or itemLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionIndiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactoryWe have tips on how to evaluate a campaign in our Help Center: [redacted] Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundInstructions for contacting can be found here: [redacted] Finally, we do note that the campaign owner has just posted an update (days ago at the time of writing this response) which outlines they've shipped "6000+ packages" and prompts backers to get in touch with them at [redacted] for details and individual tracking numbers We encourage this customer to get in touch with the campaigner, directly to find out more about the status of their individual perk or to request a refund

We understand this customer has additional concerns on this matter, as they have not received a refund from the owner of this campaignAs this customer is a frequent backer to many crowdfunding campaigns, they are no doubt aware of the nature of crowdfunding, including the fact that Indiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign’s offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a “campaign owner will deliver perks or that contributions will be used as described on the campaign.” The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not Indiegogo As has previously outlined, Indiegogo is not able to issue this customer a refund for their contributionOur Terms of Use "Refunds Contributors may request a refund from Indiegogo before the end of a Campaign hereFor Campaigns that have entered the InDemand program, Contributors may request a refund from Indiegogo within days of the contribution, hereContributions are eligible for a refund by Indiegogo unless (a) the contribution funds have already been transferred to the Campaign Owner, (b) the Perk associated with the contribution has been fulfilled, or (c) Indiegogo determines that there has been an abuse of these Terms of UseIndiegogo reserves the right to terminate User Accounts and remove Campaigns for any abuse of this refund policyFor Campaigns that have ended, or in situations where the contribution funds have been transferred to the Campaign Owner, Contributors should contact the Campaign Owner directly regarding refunds." Campaign owners are the party solely responsible for their campaigns, including fulfilling any perks they offered thereinAs such, if this customer has questions about the campaign, when they can expect to receive their perks, or would like to receive a refund from this campaign owner, this customer will need to make inquires of the campaign owner, directlyWe are unable to mediate this dispute, but have previously provided this customer with the campaign owner's contact information in an effort to facilitate communication We wish them the best of luck in arriving at a resolution to their dispute, with the campaign owner

Initial Business Response / [redacted] (1000, 7, 2015/07/14) */ We understand this complaint was filed due to an unrecognized credit card transaction to Indiegogo.com It's unfortunate to hear that this person does not recognize the charge, and we'd be happy to take a further look to assist them in locating details about the transactionUnfortunately, we have no record of any transaction having taken place, or accounts used, by this person via the email address posted on this complaint We have reached out to this person directly, so that we can gather more information from them to assist us in looking up the transaction

Complaint: [redacted] I am rejecting this response because: I have made multiple attempts at contacting the campaign for a direct refund with no availThere needs to be changes in the Indiegogo way; either better monetary security for backers, more vetting for campaigns, a system like kickstarter where the money goes to them, and then the campaign so kickstarter can give a refund and then it is them who deal with the absentee campaigner, a better way to give the money to campaigns that gives more security and garuntee to backers, or at the VERY least, make it much more obvious that the money is gone once the campaign gets itI am NOT the only person with this problemMy money may be gone, but something needs to change to protect future contributors Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/03/03) */ Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to themAs the contributor states in their complaint, contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionWe have tips on how to evaluate a campaign in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms)Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor to encourage them to contact the owner of the campaign By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions

Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaing, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ As the campaign owner is the party solely responsible for their campaign, and any perks offered therein, we recommend this customer reach out to the campaign owner directly to arrive at a resolution to their inquiriesWe have been in touch with this contributor to reiterate this matter, as well as share the campaign owner's contact information in an effort to facilitate communication Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Campaign owner in question is a non-existing personThere is absolutely no way to reach this person (believe me, I tried!) My main concern with this is the fact that IndieGogo refuses to take any responsibilityThey just keep pointing to the Terms of Use and refuse to take any actionThey should take measures against crowdfunding scams on the IndieGogo website, Right now I get a feeling they don't careThey take their part of the money and for the rest it's the problem of the contributors who fell for the scam That's not how you treat customers! And it's not how other crowdfunding platforms operateThey do take measures to prevent crowdfunding scams from happening and if they do happen (naturally it's impossible to prevent any scam from happening) they take every possible action to help contributorsIndieGogo however still hasn't done anythingThey didn't even take the time to inform the contributors about the scamMost of the contributors don't even know yet their money was stolen Do something about this! For me IndieGogo has proven to be a totally unreliable platform for crowdfundingUntil this has been resolved I will never use IndieGogo again and will advise everyone else to do the same Regards, Final Business Response / [redacted] (4000, 9, 2016/01/10) */ We understand this customer has additional points on this matter Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign ownerOur Terms of Use states, "Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk." People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contribute In order to maintain the openness of our platform while protecting the security of our users, Indiegogo uses a proprietary fraud detection algorithm to quickly catch violations or unwanted behavior on our platformWe also rely on our team of Trust and Safety experts to review and verify activity on our platform and take the appropriate actionFinally, we have a fantastic community of users who let us know about suspicious or inappropriate behavior that helps us keep our platform secure That said, we appreciate this customers thoughts on Indiegogo's position as an open platformIndiegogo offers a space for innovation and discoveryInstead we provide a platform where people who are passionate [redacted] their ideas can connect with funders who believe in their visionIt's a core part of our ethos as a business and we vehemently stand by this beliefOur customers deserve the opportunity to fund ideas they believe inThe crowd is entitled to decide, eyes wide open, what concepts they want to have a part in trying to advance

Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaing, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ As the campaign owner is the party solely responsible for their campaign, and any perks offered therein, we recommend this customer reach out to the campaign owner directly to arrive at a resolution to their inquiries, or to request a refund We see that the campaign owner has been posting frequent blog posts about the progress of their product development, and we'd encourage this contributor to review them allHere's the latest one: https://www[redacted] .com/blog-infographic The Campaign Owner may also be reached through their own website (https://support[redacted] .com/hc/en-us), or social media (https://www.facebook.com/ [redacted] or https://twitter.com/ [redacted] )

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Indiegogo is an open platform that permits campaign owners to raise funds for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms). Contributions made through Indiegogo are transactions that take... place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use. Indiegogo does not manage campaigns; instead, Campaign Owners run and are responsible for their own campaigns. It is important to note that contributors are backing an idea, not purchasing a pre-made product. Indiegogo does not make claims or verify that a campaign owner will deliver perks and instead recommends that each contributor go through their own vetting process before they decide to contribute. We have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ That said, like anyone supporting an early-stage project, contributors accept the risk that the project might not come to fruition. Many campaign owners are able to use the funds raised from their Indiegogo campaign to help bring their ideas into reality. However, there are times when projects do not go according to plan or the campaign owner experiences an insurmountable barrier to completing their project. In all cases, we still require Campaign Owners to be communicative to their contributors, be transparent about the status of their project, and work with their contributors no matter the outcome of their project. For the campaign in question, I see that the campaign owner has posted a clear timeline on their campaign page (https://www.indiegogo.com/projects/airing-the-first-hoseless-maskless-micro-cpa...⇄ There they outline that their best estimated delivery date is July 2017, and have been posting updates to their project. Regarding the request for a refund, our records show that this backer's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund. If this customer is still interested in receiving a refund, we recommend they get in touch with the campaign owner directly. Learn more about our Refund Policy (https://support.indiegogo.com/hc/en-us/articles/XXXXXX). We have already provided this customer with the campaign owner's contact information, in an effort to facilitate communication between the two parties. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel, regardless of the "Terms of Use" that Indiegogo should ultimately responsible for campaigns they have "sponsored" - I have tried multiple time to try to contact the campaign owner with absolutely no luck. So that means I'm high & dry for $318 USD. How much did Indiegogo make this past year ? I see that the campaign has garnered more than $1,000,000 in donations; therefore a return of my $318 USD donation would be a drop in the bucket. I recently made an on-line order with "Beyond the Rack", had second thoughts about the order, cancelled it within minutes & received a refund, no questions asked. Why does Indiegogo feel that they are not accountable ? They should be held accountable, and if I cannot contact the campaign owner with the information supplied by Indiegogo, I feel that Indiegogo should make better efforts at contacting the campaign owner regarding my issue/donation refund or Indiegogo should refund me my donations & then go after the campaign owner to recoup the same amount of money. I am thoroughly disappointed that a company similar to Kickstarter can get away without being accountable - every product that I have donated to with Kickstarter has been received by me - I have yet to receive any products from campaigns that I donated to through Indiegogo. I am at a loss how they can get away with this & I was hoping that the BBB would have more pull regarding my issue. Indiegogo does not even have the guts to respond to the past 3 emails I have sent them regarding this issue - they just seem to be washing their hand regarding my concerns or passing [redacted] buck - but by passing [redacted] buck back to the campaign owner, could they not at the very least provide me with a phone number of the campaign owner. I would be curious to find out if BBB has received any other complaints regarding the Airing LLC CPAP campaign & if they were satisfied with the outcome. This complaint does is not about a huge amount of money - only $318 USD - why can't either Indiegogo fess up and return my donations or have the responsibility & accountability to contact the campaign owner (since they were the so-call "mother ship" to begin with & got the campaign started) and ensure that the campaign owner get in touch with me or, more importantly, return my donations. I have talked long enough. I hope it is not in vain & that a compatible solution can be resolved. Respectfully, [redacted] P.S. Please post this submission so that anyone else thinking of donating to the Airing LLC CPAP campaign can make a more informed & smarter decision than I (and probably many others) have made. Final Business Response / [redacted] (4000, 15, 2015/10/20) */ We understand this customer has additional points, here. As has been previously outlined, Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms). Campaigns are run by their individual campaign owner's and not by Indiegogo. Indiegogo does not manage campaigns, nor does Indiegogo offer perks. Instead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner. Regarding the request for a refund, our records show that this backer's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund. If this customer is still interested in receiving a refund, we recommend they get in touch with the campaign owner directly. Learn more about our Refund Policy (https://support.indiegogo.com/hc/en-us/articles/XXXXXX). The campaign owner has been responding to comments posted to their campaign, this customer may consider contacting the campaign owner there: https://www.indiegogo.com/projects/airing-the-first-hoseless-maskless-micro-cpap...⇄ We have already provided this customer with the campaign owner's contact information, in an effort to facilitate communication between the two parties. This is all the information we have to share, and wish this customer the best of luck in resolving this matter with the appropriate party- the campaign owner. Final Consumer Response / [redacted] (4200, 17, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The campaign has offered to refund $194 USD to me of the total of $318 USD that I paid. The campaign person stated that Indiegogo retains a certain portion of my donation, which I would assume would be the remainder of $318 after $194 is taken off the total of $318. I see no reason why Indiegogo cannot refund me the outstanding amount after $194 is subtracted from $318. [redacted]

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life Campaigns are run by their individual campaign owner’s and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign’s offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a “campaign owner will deliver perks or that contributions will be used as described on the campaign.” The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: [redacted] As the campaign owner is the party solely responsible for their campaign, and any perks offered therein, we recommend this customer reach out to the campaign owner directly to arrive at a resolution to their inquiriesWe have been in touch with this contributor to reiterate this matter, as well as share the campaign owner’s contact information in an effort to facilitate communication