Indiegogo

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themWe understand that this campaign owner is concerned about the status of their campaign's disbursement of funds.Campaign funds raised via Direct Credit Card are disbursed within business days of a campaign's deadline, assuming that the bank account information is complete and accurateFor Generosity fundraisers, funds are disbursed on a monthly basisAdditionally, all disbursement information is outlined in our Generosity Help Center: [redacted] Unfortunately, in this case, the campaign owner's bank information was incompleteHowever, we've since been in touch with them and as it's been updated, they can expect their campaign funds to be disburse within business days of updating their bank information, and will receive an email notification when the funds have been disbursed.We have also been in contact with the campaign owner directly in order to clarify this process

We understand this customer has additional concerns on this matter As has previously outlined, Indiegogo is not able to issue this customer a refund for their contributionOur Terms of Use outline (emphasis added as pertains to this customers transaction): "Refunds Contributors may request a refund from Indiegogo before the end of a Campaign hereFor Campaigns that have entered the InDemand program, Contributors may request a refund from Indiegogo within days of the contribution, hereContributions are eligible for a refund by Indiegogo unless (a) the contribution funds have already been transferred to the Campaign Owner, (b) the Perk associated with the contribution has been fulfilled, or (c) Indiegogo determines that there has been an abuse of these Terms of UseIndiegogo reserves the right to terminate User Accounts and remove Campaigns for any abuse of this refund policyFor Campaigns that have ended, or in situations where the contribution funds have been transferred to the Campaign Owner, Contributors should contact the Campaign Owner directly regarding refunds." Campaign owners are the party solely responsible for their campaigns, including fulfilling any perks they offered thereinAs such, if this customer has questions about the campaign, when they can expect to receive their perks, or would like to receive a refund from this campaign owner, this customer will need to make inquires of the campaign owner, directlyWe are unable to mediate this dispute, but have previously provided this customer with the campaign owner's contact information in an effort to facilitate communicationThe campaign owner has also posted the email address of [redacted] should backers need to get in touch We wish them the best of luck in arriving at a resolution to their dispute, with the campaign owner

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life It is important to note that the nature of crowdfunding ( [redacted] ) is that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made project or itemLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionIndiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactoryWe have tips on how to evaluate a campaign in our Help Center: [redacted] Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication

Complaint: [redacted] I am rejecting this response because: I am looking for a call from the companyI have tried to reach out to them numerous times and I just get neglected as I briefly outlined in my initial complaintI can go into the full extent but it may just sicken youMy issue is with them which I have described as well Sincerely, [redacted]

Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms) Campaigns are run by their individual campaign owner’s and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign’s offerings that make inquires of the campaign ownerPeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruition Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared steps for them to get in touch with the campaign owner, directly We wish them the best of luck in pursuing a refund from the campaign owner

Unfortunately, we have no record of contributions or accounts made from the email address under which this Revdex.com complaint was filedAs such, we are unable to share any further information about the contribution in question.If this customer has questions about a particular campaign who raised funds on Indiegogo, about a specific perk they claimed, or would like to request a refund, the backer will need to contact the campaign owner as the party solely responsible for the campaign and any perks offeredHere are instructions on how to do so: [redacted] If this customer has specific questions for Indiegogo outside of a campaign inquiry, we encourage this customer to reach out to us, using the email address associated with their Indiegogo account, at: [redacted] Completing this form will allow this customer to submit an email to our Customer Happiness Team who will be happy to get back to this customer with answers any additional questions

Complaint: [redacted] I am rejecting this response because: I've tried many times to get in contact with the campaign ownerThey stole our money down and simpleAlso just shows you guys steal money too and are a rip off of a companySincerely, [redacted]

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to lifeOur Terms of Use (http:// [redacted] ) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign ownerOur Terms of Use states, “Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk." With that said, we have been in contact with this contributor to explain our Terms of UseAdditionally, as outlined in our Terms of Use, we have also shared the campaign owner’s contact information with this contributor in an effort to facilitate communication between these two parties Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refundHowever, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund

We understand it is never easy to hear that the funds have been returned, especially in urgent situations as this customer’s To be clear, this customer has been in touch with our payments team to help them sort out the issue and guide this customer to updating the correct fieldsWe are happy to report that this customer was able to update their bank account information and we have attempted to re-disburse the funds to this new account, last weekIt typically takes - business days for the funds to arrive in the bank account, so we encourage this customer to keep an eye on their account for receipt of the funds We appreciate this customer updating their account information to assist us in resending their funds

Complaint: [redacted] I am rejecting this response because: the terms of the business say that I can request a refund prior to the campaign endingthe business should not have sent the fund before the end of the campaign Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themOur Terms of Use (http://www.indiegogo.com/about/terms) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign owner With that said, we have been in contact with this contributor to explain our Terms of Use and clarify any other questionsBecause contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, we are unable to issue a refund to this contributorHowever, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Indiegogo needs to hold campaign owner responsible with perks and providing feedback to contributors The Indiegogo needs to atleast validate basic qualification of campaign owner In this situation lots of contributors have sufferedYou can see the feedback available on Indiegogo site for this particular campaign Can anyone create scam or fake campaign and get the money Thru the Indiegogo platform I contributed because the campaign owner city was shown as [redacted] , **No other information about campaign owner is shown Atleast indiegogo should mandate all physical address details and campaign owner qualification is documented on the campaign Please share that information asap with campaign contributors so we can pusue the campaign owner with communication updates about delivery of the promised perks Final Business Response / [redacted] (4000, 9, 2015/11/03) */ We understand that this customer has additional thoughts on this matter Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ Our Terms of Use (www.indiegogo.com/about/terms)states, "Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk." With that said, we have been in contact with this contributor to explain our Terms of Use and clarify any other questionsWe have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two parties

Indiegogo is a platform which allows people around the world to try to raise funds for their projects, ideas, or causesIn turn, backers have the opportunity to find campaigns they are interested in, and may choose to contribute to help bring these ideas to life For this backer's transaction, our records show that their contribution has already been disbursed to the owner of the campaignThis means that Indiegogo can no longer issue a refund and any refunds will need to be worked out between the backer and the campaign owner, directlyFor more information on our refund policy, please see this Help Center article ( [redacted] -), as well as our Terms of Use ( [redacted] ) While Indiegogo is not able to issue a refund in this case, we'd encourage this backer to work with the owner of the campaign to inquire about a refundInstructions for contacting the owner of the campaign can be found here: [redacted]

I paid $for a drone that has never been delivered although I continually get emails telling me that the delivery is forthcoming..............and then it never arrives The date for delivery keeps getting pushed back for one reason or another and then the delivery never comes These are the same tactics used by con-men I have requested my money back and have received nothing If I contribute money for a product that they say will be delivered to me then it is not crowd funding, it is a purchase And if the product that was promised is not delivered, then the organization who is abetting this, Indiegogo, should be considered to be complicit to this deception to take money for nothing And I would bet money that Indiegogo is getting a percentage of the 'contribution' (as they call it) to help these people carry out their deception

Initial Business Response / [redacted] (1000, 5, 2014/09/25) */ Indiegogo provides an open crowdfunding platform where funds can be raised for a wide range of projects in accordance with our Terms of Use (https://www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owners and not by IndiegogoIndiegogo does not manage campaigns, nor offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings Furthermore, contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use posted at www.indiegogo.com/about/terms We recommend that the contributor reach out directly to the campaign owner if he or she is interested in receiving a refundBy creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions We have been directly in touch with this customer to convey this information

We understand this customer has additional concerns on this matter, as they have not received a refund from the owner of this campaign As has previously outlined, Indiegogo is not able to issue this customer a refund for their contributionOur [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/05/08) */ Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to them Perks are offers made solely by the campaign ownerThe campaign owner is held by our Terms of Use (https://www[redacted] /about/terms) to fulfill all claimed perksAs such, if this contributor is seeking a perk other than the one they claimed, any upgrades would have to take place off of our platform, and in an agreement solely between the contributor and campaign ownerWe suggest this contributor continue to work with the owner of this campaign to arrive at a mutually agreeable solution Because funds have already been disbursed to the campaign owner, and because contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, we are unable to issue a refund to this contributorHowever, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund and to respond directly to us if they have any other questions We have been in contact with this contributor to outline this, as well as provide instructions on how he may contact the owner of the campaignWe appreciate this individuals understanding Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/05/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because it substantively lacks any consideration of my initial complaintFrankly its pretty insulting that Indiegogo doesn't seem to care to take the time to write something other than a "canned" responseAgain I'd like to remind Indiegogo as their responsibility to carefully pay attention to concerns community members bring about projects operating on their platformTheir failure to do so is incredibly damaging to their brand, and provides quite a bit of harm to people who could potentially be defrauded through their websiteTerms and conditions can't cover every scenario and its up to operators of indiegogo to step up when something happens outside of thatI am sincere in bringing this concern, and I hope someone at Indiegogo is up to doing the right thing and respond appropriately by genuinely reaching out instead of ignoring meThanks! [redacted] ***

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life Campaigns are run by their individual campaign owner’s and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign’s offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a “campaign owner will deliver perks or that contributions will be used as described on the campaign.” The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: [redacted] As the campaign owner is the party solely responsible for their campaign, and any perks offered therein, we recommend this customer reach out to the campaign owner directly to arrive at a resolution to their inquiries

Initial Business Response / [redacted] (1000, 5, 2015/11/22) */ Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor goes through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ As the campaign owner is the party solely responsible for their campaign, and any perks offered therein, we recommend this customer reaches out to the campaign owner directly to arrive at a resolution to their inquiriesWe see that the campaign owner is responding to comments on their campaign's comments tab, so would encourage this contributor to reach out to the campaign owner there: https://www.indiegogo.com/projects/cubic-your-personal-ai-with-personality2#/com...⇄ We have been in touch with this contributor to reiterate this matter, as well as share the campaign owner's contact information in an effort to facilitate communication Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Great response

We appreciate this customer's reply and their feedback on their experience To be clear, this customer's email verification has nothing to do with their campaigns disbursementRather, our Trust & Safety Team regularly conducts reviews of campaigns to ensure the security of our platform for both backers and campaigners Campaign funds are typically disbursed within business days of a campaign’s deadlineHowever, it is possible for the arrival of funds to be delayed due to campaign verification and/or incomplete or incorrect bank account informationDelays such as this are in accordance with our Terms of Use posted at [redacted] With that said, we have already been in contact with the campaign owner directly in order to facilitate the disbursement of their funds as quickly as possible We are happy to report that this customer's funds have since been disbursed to the account the campaigner entered