Indiegogo

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

We took a look at this backer’s order and can confirm that the dispute is no longer pending in [redacted] , and as such the order is no longer on-hold on IndieogoThe backer and campaign owner can both confirm this on the order details page for this order Regarding the refund, this transaction has already been disbursed to the campaign owner, which means that a refund can no longer be issued by Indiegogo or via the Indiegogo platformLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] As such, any refund will have to be worked out between the campaigner and backer off the Indiegogo platformWe recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to lifeIt is important to note that the nature of crowdfunding is that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made project or itemLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionIndiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactoryWe have tips on how to evaluate a campaign in our Help Center: [redacted] .Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication

Complaint: [redacted] I am rejecting this response because: This transaction was not "backing an idea" but payment in exchange for a product that I was led to believe existed (photos and videos showing it in action were plastered all over their web page) The cop out that I "was provided contact information for the" manufacturer is not acceptable Indiegogo knows full well that the manufacturer has said they will no longer communicate with purchasers directly Indiegogo has all the cards They advertised the product on their website They took the funds from me They are the only party that has a contractual relationship with the manufacturer and with meAnd, they are the only party that has the ability to contact the manufacturer I didn't get what I was promised, and the only acceptable solution is a full refund of the money I paid TO INDIEGOGO If they need to go to the manufacturer and obtain a refund for amounts they paid to it, then they should do so, as they have the relationship with the manufacturer At this point, they have simply stolen my money and given me nothing in return Sincerely, [redacted] ***

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to lifeIt is important to note that the nature of crowdfunding ( [redacted] ) is that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made project or itemLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionIndiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactoryWe have tips on how to evaluate a campaign in our Help Center: [redacted] .Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication

Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them Contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionWe have tips on how to evaluate a campaign in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms)Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund

We are happy to hear that this backer has been able to work with one of the campaigners outlined in their [redacted] , and has come to a satisfactory resolution Regarding the other campaigner with whom this backer has not gotten a refund from, as previously outlined, Indiegogo is not able to issue this customer a refund for their contributionOur [redacted] : "Refunds Contributors may request a refund from Indiegogo before the end of a Campaign hereFor Campaigns that have entered the InDemand program, Contributors may request a refund from Indiegogo within days of the contribution, hereContributions are eligible for a refund by Indiegogo unless (a) the contribution funds have already been transferred to the Campaign Owner, (b) the Perk associated with the contribution has been fulfilled, or (c) Indiegogo determines that there has been an abuse of these Terms of UseIndiegogo reserves the right to terminate User Accounts and remove Campaigns for any abuse of this refund policyFor Campaigns that have ended, or in situations where the contribution funds have been transferred to the Campaign Owner, Contributors should contact the Campaign Owner directly regarding refunds." Campaign owners are the party solely responsible for their campaigns, including fulfilling any perks they offered thereinAs such, if this customer has questions about the campaign, when they can expect to receive their perks, or would like to receive a refund from this campaign owner, this customer will need to make inquires of the campaign owner, directlyWe are unable to mediate this dispute, but have previously provided this customer with the campaign owner's contact information in an effort to facilitate communication We wish them the best of luck in arriving at a resolution to their dispute, with the campaign owner

Initial Business Response / [redacted] (1000, 5, 2015/03/15) */ Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to themContributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms.) Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a blanket response from Indiegogo - it may be stated in their terms and conditionsThey (Indiegogo) have promoted a third campaign without checking the intentions of SOAP (due diligence), they have taking payment from SOAP (from our payments via their website) - this is an unregulated activity that they are hosting on their system User beware - the above site takes no responsibility for any activity on their site that involves their users or provides any due diligence for checking potential campaigns Final Business Response / [redacted] (4000, 9, 2015/03/24) */ Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor are perks offered by IndiegogoInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor goes through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaing, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ In order to maintain the openness of our platform while protecting the security of our users, Indiegogo uses a proprietary fraud detection algorithm to quickly catch violations or unwanted behavior on our platformWe also rely on our team of Trust and Safety experts to review and verify activity on our platform and take the appropriate actionFinally, we have a fantastic community of users who let us know about suspicious or inappropriate behavior that helps us keep our platform secure That said, we appreciate this customers thoughts on Indiegogo's position as an open platformIndiegogo offers a space for innovation and discoveryInstead we provide a platform where people who are passionate [redacted] their ideas can connect with funders who believe in their visionIt's a core part of our ethos as a business and we vehemently stand by this beliefOur customers deserve the opportunity to fund ideas they believe inThe crowd is entitled to decide, eyes wide open, what concepts they want to have a part in trying to advance

Complaint: [redacted] I am rejecting this response because: regardless of being a crowdfunding company, indiegogo is a corporation that recieves payment from paying customers Not being responsible for customers and their satisfaction is absurd.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/06/21) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themWe understand that this campaign owner is concerned about the status of their campaign's disbursement of funds Campaign funds raised via Direct Credit Card are disbursed within business days of a campaign's deadline, assuming that the bank account information is complete and accurateThis disbursement timeline is clearly outlined during the campaign creation processAdditionally, all disbursement information is outlined in our Help Center: https://support.indiegogo.com/hc/en-us/articles/XXXXXXXXX Unfortunately, this campaign owner's bank account information was not added to the campaign until well after the campaign's deadlineAs such, they can expect the funds to be disbursed within business days of having added the bank account, on June 3, While we are unable to waive the fees as per this customer's request, we are happy to let this campaign owner know that their funds have been triggered for disbursementThey should have received an email notification when the funds were disbursed and can also see the status on the Funds tab of their Campaigner Dashboard We have also been in contact with the campaign owner directly in order to clarify this process and to assist them in receiving the funds

Initial Business Response / [redacted] (1000, 5, 2015/03/15) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themContributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or not come to fruitionWe recommend each contributor complete his or her own personal vetting process before deciding to contribute to any campaignWe have tips on how to evaluate a campaign, as a starting point, in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms.) Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundWhile we are unable to issue a refund for this contribution, we have provided the campaign owner's contact information to this contributor in an effort to facilitate communication We also understand from this campaign's recent update that they will be working directly with contributors to facilitate a resolution to their concernsWe recommend this customer review said update and get in touch with the campaign owner, directlyThe update can be seen, here: https://www.indiegogo.com/projects/nanoplug-the-world-s-first-invisible-hearing-...⇄ By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I understand that indiegogo is not the one to blame about this scam, but it's amazing that the would put their hand on fire for nanoplug, because this has been a scam, yes we were backing up a project, but because of the information shown on indiegogo website, we decided to back that up!!! and the hearing aid they were showing suppose it was already tried, that means it was possible to make, so we don't know how do you promote people to go and help nanoplug without making your own reseach about the product, and the worst is that nanoplug are trying to give us a cheaper chinese version, bigger and already on the market!!! We as indiegogo supporter don't understad why indiegogo would just watch a fake company use their plataform and steal over 200,dollars without doing anything

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to lifeRegarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refundLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundBy creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Although we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication

Initial Business Response / [redacted] (1000, 5, 2015/11/22) */ Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor goes through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ As the campaign owner is the party solely responsible for their campaign, and any perks offered therein, we recommend this customer reaches out to the campaign owner directly to arrive at a resolution to their inquiriesWe have been in touch with this contributor to reiterate this matter Final Business Response / [redacted] (4000, 13, 2015/12/28) */ We understand this customer has additional points on this matterIt seems as though they replied to this same complaint which came back to Indiegogo, rather than their intended recipient- that of the owner of the campaign, directly To clarify, Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themOur Terms of Use (http://www.indiegogo.com/about/terms) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign owner, not IndiegogoOur Terms of Use states, "Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk." With that said, we have been in contact with this contributor to explain our Terms of UseWe have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two partiesIf this customer would like to contact the owner of this campaign, they can do so through the campaign itself, via their own social media, particularly: https://www.facebook.com/ [redacted] , or via their publicly listed email address: [redacted] @ [redacted] .com Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refundHowever, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ We understand this customer has a question about their campaign on Indiegogo Indiegogo conducts standard reviews as a part of our proceduresOur Trust and Safety Team works hard to ensure that users are abiding by our Terms of Use (https://www.indiegogo.com/about/terms) and takes appropriate action to protect the integrity of our platformUnfortunately this campaign did not meet our Trust and Safety guidelines and as a result was removed We have been in touch with this campaign owner regarding their campaign, but are unable to share any further information Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never responded to any of my inquiries about my campaign as to why it didn't meet their trust and safety guidelines, my campaign had been collecting funds and was doing well, they shut it down without explaining anything or releasing any of the funds I worked so hard to raiseIt was a legitimate campaign and there was no reason for it to be shut down or for my account to be frozenThey've still yet to respond to any of my emailsAlls I want is answersI did nothing wrong and feel as though I'm being punished Final Business Response / [redacted] (4000, 9, 2015/06/28) */ We understand this customer has a follquestion about their campaign on Indiegogo We have been in touch with this campaign owner regarding their campaignOur records show that the email address used to file this complaint has reached out to us and did receive a reply in Ticket #XXXXX Our Trust & Safety team regularly conducts verifications and determined this campaign did not meet our trust and safety standardsPer our privacy policy and to protect the integrity of our platform, we cannot share specific details on this campaign or the results of any specific review Final Consumer Response / [redacted] (4200, 11, 2015/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) There's ticket number XXXXX as well as XXXXXX and XXXXXX, all of which were never responded to, I got a generic message stating that my campaign was frozen due to unusual campaign activity, I just want the funds that I raised for my causes back, they were donated to me for my campaign, this is just ridiculous now, I was crowd funding and collected funds, you people blindly shut down my campaigns and aren't giving me a good reason at all, you just keep saying you can share specific details about the campaign I deserve to know why!! Not just another generic response!!

Initial Business Response / [redacted] (1000, 5, 2014/10/07) */ Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to themAs the contributor states in their complaint, contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionWe have tips on how to evaluate a campaign in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use posted at www.indiegogo.com/about/termsTherefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor to provide them with information to assist them with contacting the owner of this campaign By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Indiegogo acts as a broker and collects a referral feeThey are committing fraud by collecting money under pretensesHiding behind their fine print will only get so far & will result in class action law suit if this fraud continuesWhen it becomes known for fraud the business model will collapse The only reasonable resolution is to refund the defrauded funds Final Business Response / [redacted] (4000, 9, 2014/10/21) */ We understand that this customer was not satisfied with our previous replyWe would like to take this opportunity clarify that Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use posted at www.indiegogo.comCampaigns are run by their individual campaign owners and not by IndiegogoIndiegogo does not manage campaigns, nor are perks offers made by IndiegogoInstead, all perks are offered solely by the Campaign OwnersWe recommend to any contributor who has questions about a campaign's offerings that they inquire of the campaign owner Our Terms of Use (https://www.indiegogo.com/about/terms) state: "Campaign Owners are legally bound to perform on any promise and/or commitment to Contributors (including delivering any Perks)If a Campaign Owner is unable to perform on any promise and/or commitment to Contributors, the Campaign Owner will work with the Contributors to reach a mutually satisfactory resolution, which may include the issuance of a refund of Contributions by the Campaign OwnerIndiegogo is under no obligation to become involved in disputes between Campaign Owners and Contributors, or Users and any third partyIn the event of any dispute, such as a Campaign Owner's alleged failure to comply with the Terms or alleged failure in fulfillment of a Perk, we may provide the Campaign Owner's contact information to the Contributor so that the two parties may resolve their dispute." In light of this, we have been in touch with this contributor and have provided them with the campaign owner's contact information so they may resolve this dispute between themselves Final Consumer Response / [redacted] (4200, 11, 2014/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Indiegogo accepted payments but the "perks" promised were not delivered and the campaign owner is unresponsiveAs the representative or the campaign owner, Indiegogo needs to resolve the issue by either delivering the product as promised or refunding the funds contributed

transparent">We understand this customer has not received a perk from a campaign they contributed to, and are now requesting a refund Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life.Regarding the perk, as perks are offers made solely by the owner of this campaign, we recommend this backer inquire of the status of their perk, with the campaign ownerWe note the campaign owner has been posting updates on their shipping, on their campaign page, here: [redacted] This is the best place to get the latest information on the status of this campaign owner's manufacturing and when they expect to ship out their products Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to... them, and in turn allows backers to help fund ideas they'd like to see come to life. It is important to note that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a store. People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project or item. Like anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruition. Indiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactory. We have tips on how to evaluate a campaign in our Help Center: [redacted] . Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by Indiegogo. Learn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. Although we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication.

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Indiegogo is an open platform that permits campaign owners to raise funds for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of UseIndiegogo does not manage campaigns; instead, Campaign Owners run and are responsible for their own campaigns It is important to note that contributors are backing an idea, not purchasing a pre-made productIndiegogo does not make claims or verify that a campaign owner will deliver perks and instead recommends that each contributor go through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ That said, like anyone supporting an early-stage project, contributors accept the risk that the project might not come to fruitionMany campaign owners are able to use the funds raised from their Indiegogo campaign to help bring their ideas into realityHowever, there are times when projects do not go according to plan or the campaign owner experiences an insurmountable barrier to completing their projectIn all cases, we still require Campaign Owners to be communicative to their contributors, be transparent about the status of their project, and work with their contributors no matter the outcome of their project For the campaign in question, I see that the campaign owner has posted a clear timeline on their campaign page (https://www.indiegogo.com/projects/airing-the-first-hoseless-maskless-micro-cpa...⇄ they outline that their best estimated delivery date is July 2017, and have been posting updates to their project Regarding the request for a refund, our records show that this backer's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refundIf this customer is still interested in receiving a refund, we recommend they get in touch with the campaign owner directlyLearn more about our Refund Policy (https://support.indiegogo.com/hc/en-us/articles/XXXXXX) We have already provided this customer with the campaign owner's contact information, in an effort to facilitate communication between the two parties Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel, regardless of the "Terms of Use" that Indiegogo should ultimately responsible for campaigns they have "sponsored" - I have tried multiple time to try to contact the campaign owner with absolutely no luckSo that means I'm high & dry for $USDHow much did Indiegogo make this past year ? I see that the campaign has garnered more than $1,000,in donations; therefore a return of my $USD donation would be a drop in the bucketI recently made an on-line order with "Beyond the Rack", had second thoughts about the order, cancelled it within minutes & received a refund, no questions askedWhy does Indiegogo feel that they are not accountable ? They should be held accountable, and if I cannot contact the campaign owner with the information supplied by Indiegogo, I feel that Indiegogo should make better efforts at contacting the campaign owner regarding my issue/donation refund or Indiegogo should refund me my donations & then go after the campaign owner to recoup the same amount of moneyI am thoroughly disappointed that a company similar to Kickstarter can get away without being accountable - every product that I have donated to with Kickstarter has been received by me - I have yet to receive any products from campaigns that I donated to through IndiegogoI am at a loss how they can get away with this & I was hoping that the Revdex.com would have more pull regarding my issueIndiegogo does not even have the guts to respond to the past emails I have sent them regarding this issue - they just seem to be washing their hand regarding my concerns or passing [redacted] buck - but by passing [redacted] buck back to the campaign owner, could they not at the very least provide me with a phone number of the campaign ownerI would be curious to find out if Revdex.com has received any other complaints regarding the Airing LLC CPAP campaign & if they were satisfied with the outcomeThis complaint does is not about a huge amount of money - only $USD - why can't either Indiegogo fess up and return my donations or have the responsibility & accountability to contact the campaign owner (since they were the so-call "mother ship" to begin with & got the campaign started) and ensure that the campaign owner get in touch with me or, more importantly, return my donations I have talked long enoughI hope it is not in vain & that a compatible solution can be resolved Respectfully, [redacted] P.SPlease post this submission so that anyone else thinking of donating to the Airing LLC CPAP campaign can make a more informed & smarter decision than I (and probably many others) have made Final Business Response / [redacted] (4000, 15, 2015/10/20) */ We understand this customer has additional points, here As has been previously outlined, Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner Regarding the request for a refund, our records show that this backer's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refundIf this customer is still interested in receiving a refund, we recommend they get in touch with the campaign owner directlyLearn more about our Refund Policy (https://support.indiegogo.com/hc/en-us/articles/XXXXXX) The campaign owner has been responding to comments posted to their campaign, this customer may consider contacting the campaign owner there: https://www.indiegogo.com/projects/airing-the-first-hoseless-maskless-micro-cpap...⇄ We have already provided this customer with the campaign owner's contact information, in an effort to facilitate communication between the two partiesThis is all the information we have to share, and wish this customer the best of luck in resolving this matter with the appropriate party- the campaign owner Final Consumer Response / [redacted] (4200, 17, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The campaign has offered to refund $USD to me of the total of $USD that I paid The campaign person stated that Indiegogo retains a certain portion of my donation, which I would assume would be the remainder of $after $is taken off the total of $ I see no reason why Indiegogo cannot refund me the outstanding amount after $is subtracted from $ [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/11/03) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themRegarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refundLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund Regarding the perk this contributor claimed, perk fulfillment is the full responsibility of the campaign owner, not IndiegogoOur Terms of Use (http:// [redacted] ) obligates campaign owners to fulfill any promised perksOur Terms of Use states, "Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk." Although we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/11/30) */ Indiegogo supplied useless contact information that do not exist! Nanoplug contact information for a "Serbian" group who are not interested in replying as they have robbed the deaf community of a quarter of a million dollars with Indiegogo's stamp of approval Indiegogo were red flagged about this campaign by other deaf participants long before my money was taken, but Indiegogo failed to act Your terms state that you won't support fraudulent campaigns, well you did knowingly I have supplied written documentation from the Indiegogo/nanoplug website designer "Jongha Lee" stating it was all a scam! So please stop constantly trying to provide an email address for nanoplug in an attempt to pass the blame, as you already know full well that the email address is never answered and will never be answeredThey are a fraud, and Indiegogo is a participating accomplice You allowed this campaign to happen to make money for Indiegogo, you ignored the red flag warning from participants, you failed to get any information from the campaign owner other than an "email" and address -An unbelievably bad Vetting procedureThen you allow circa 250k dollars of the deaf community's money to be divided between you Indiegogo should be ashamed This is a completely unsatisfactory outcome Hi The situation has not been resolved Again, thank you for your help with this situation Kind regards [redacted] Final Business Response / [redacted] (4000, 17, 2015/12/06) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themOur Terms of Use (http:// [redacted] ) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign ownerOur Terms of Use states, "Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk." With that said, we have been in contact with this contributor to explain our Terms of Use and clarify any other questionsWe have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two parties As previously outlined, we are unable to issue a refund to this contributorHowever, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund Final Consumer Response / [redacted] (4200, 19, 2015/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Indiegogo Only contacted me via email with a copy and paste answer highlighting there t&c..."Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds etc" As they have now done once again as a reply to my prior responce on Revdex.com Indiegogo have not once answered to a direct criticism OR question regarding this fraudulent case, they constantly evade any direct answering in every regard They failed to Vet the scam group calling themselves Nanoplug They still fail to admit that $250,of hearing impaired clients money have today NO sign of the product, or any product at allYet Indiegogo profited from this fraud Failed to close down a "product" that never went into production, testing, or any patent application(YES I checked)So yes, this is fraud.Your T&C do not protect you from what the law states as fraud I ask the question once again, why does Indiegogo continue to say that I should contact Nanoplug..as stated they do not existNanoplug is fictitious I paid Indiegogo, I now once again request Indiegogo to return my money so I can use it to purchase REAL hearing aids Revdex.com -please kindly assist in this matter, as Indiegogo are not interested in being honest or trustworthy, they care only about making moneyThis much is clear regards ***

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themRegarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund