Indiegogo

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to lifeAs the contributor states in their complaint, contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionWe have tips on how to evaluate a campaign in our Help Center: [redacted] Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions

Complaint: [redacted] I am rejecting this response because: On 9/15/2015, Indiegogo wrote to me "We will send a message to the campaign owner to remind them of their responsibilities to keep you and contributors updated on the status of their project." did the campaign owner ever replied to you message? I'm asking because he NEVER replied to my NUMEROUS attempts to contact him But wait, you already knew that, as you wrote to me on 9/17/that "I am sorry to hear that you didn’t receive a response from this campaign owner." [redacted] This Smarty Ring project is a perfect case of crowdscaming, of large scale fraud ...Just go check on [redacted] and you will read, on the top section of the homepage "Delivery will be made by First week of April 2014"Didn't you guys realize that today was May 2016? Should I also ask the campaign owner to update his scamy website?You are asking me to read your terms and conditions but did you read (and reply to) all the comments (as of today) left by happy backers like me? [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: If Indiegogo thinks it's me who should contact the owner directly, please give me the full information and effective way to contact the ownerThe only informaiton I have is that the name of the project is "SIMPIZ" and the email of the owner is [redacted] while Indiegogo insists it's non of their businessBy the way before I filed the complaint I have emailed to the above address for nearly times trying to solve the problemBut no use.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Indegogo should be responsible for communicating with the Campaign to resolve the issue if the Campaign is ignoring all negative feedback on their product from backersThis response from Revdex.com is not satisfactoryPlease have a representative from Indegogo contact me.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: indiegogo go should be held responsible for the fulfillment of transactions or give a refund to their contributors if not their website will make it easy for criminals to cheat victims out of their contributionsAt the very least they should file a claim with authorities or police and recover these paymentsJust standing by and seeing their contributors being ripped off makes them just as guilty as their scammersIndiegogo, Kickstarter and other crowdsourcing companies should be prohibited if they can not provide a safe platform for internet transactions Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/10) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themIt's important to note that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a store People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionWe have tips on how to evaluate a campaign in our Help Center, as a starting point: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms.) Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) In all my attempts to contact the campaign owner it was futile, never was contactedHere the other day I got some cheapo hearing aids in the mail as I guess to make me feel betterIt was not what I was to receive in the first place and that is my main protestIf your not going to deliver the product as advertised just give me the FULL refund as would be the right thing to doYour fault, my fault, nobody's fault just do the right thing, just don't whiz down the back of my neck and try to convince its raining Final Business Response / [redacted] (4000, 9, 2015/05/18) */ Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made solely by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ That said, we appreciate this customers thoughts on Indiegogo's position as an open platformIndiegogo offers a space for innovation and discoveryInstead we provide a platform where people who are passionate [redacted] their ideas can connect with funders who believe in their visionIt's a core part of our ethos as a business and we vehemently stand by this beliefOur customers deserve the opportunity to fund ideas they believe inThe crowd is entitled to decide, eyes wide open, what concepts they want to have a part in trying to advance Final Consumer Response / [redacted] (4200, 11, 2015/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just want my money back, as was duped by advertising, as they didn't deliver the advertised product as promised, end of storyIf I had tried something like this I would be brought up on charges of theft by deception

Complaint: [redacted] I am rejecting this response because: Indiegogo encourages me to contact the campaign owner directly which I already did several times, with Indiegogo in carbon copy, and this campaign owner has never replied to any of my attempts (as it was already clearly stated in the initial Revdex.com complaint) Why don't they simply contact this unresponsive campaign owner to ask for a refund, on my behalf? if it is this easy (for them?) to get in touch with the guy! I gave my money to Indiegogo for the delivery of an item that was supposed to be delivered in April 2016, and years later, in April I still have nothingI just lost USD $ Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/25) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themAs the contributor states in their complaint, contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionWe have tips on how to evaluate a campaign in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoTherefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundLearn more about our refund policy https://support.indiegogo.com/hc/en-us/articles/XXXXXX, and in our Terms of Use, www.indiegogo.com/about/terms By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They need to take action against the fraudulent business they presented to the public and supported The fraudulent business in question offers no response or communication to backers Indiegogo needs to step in on the backers behalf Thank You Final Business Response / [redacted] (4000, 9, 2015/11/03) */ We understand that this customer has additional thoughts on this matter Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by Indiegogo People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ Indiegogo does not manage campaigns, nor does Indiegogo offer perksFurthermore, Indiegogo is not able to mediate disputesInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings, refunds, or when they can expect to receive their perks, that make inquires of the campaign owner, directly

Complaint: [redacted] I am rejecting this response because:I have not received the information indiegogo said they providedThey also heavily promoted this , knowing that the creators had not delivered on other campaignsThis was theft and was rigged from the startThere claims in there reponse are just not trueIndiegogo profited and contributed to the theft of over thousand people on this particular campaigniNDIEGOGO KEEPS SENDING YOU CANNED RESPONSES and HAS BEEN NO HELP AT ALLITS claim of being in touch and providing information other than information is not true.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2014/12/22) */ We understand that this customer has some concerns with Indiegogo, Indiegogo's position as an open platform, and the "Pivothead SMART" campaign that raised funds on our platform Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use posted at www.indiegogo.comCampaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, contributors accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not Indiegogo We have already been in touch with this contributor regarding this matterAs the campaign owner is the party solely responsible for their campaign and any perks offered therein, we have provided the campaign owner's contact information to this contributor to facilitate communicationWe also recommend this contributor review the campaign update's tab (https://www.indiegogo.com/projects/pivothead-smart/#activity) for the most up-to-date information from the campaign owner on the status of their product development, and when they expect to deliver themRegarding refunds, per Indiegogo's Terms of Use (https://www.indiegogo.com/about/terms) contributions are non-refundable by IndiegogoWe recommend this contributor convey their request for a refund to the campaign owner That said, in order to maintain the openness of our platform while protecting the security of our users, Indiegogo uses a proprietary fraud detection algorithm to quickly catch violations or unwanted behavior on our platformWe also rely on our team of Trust and Safety experts to review and verify activity on our platform and take the appropriate actionFinally, we have a fantastic community of users who let us know about suspicious or inappropriate behavior that helps us keep our platform secure Finally, we appreciate this customers thoughts on Indiegogo's position as an open platformIndiegogo offers a space for innovation and discoveryInstead we provide a platform where people who are passionate [redacted] their ideas can connect with funders who believe in their visionIt's a core part of our ethos as a business and we vehemently stand by this beliefOur customers deserve the opportunity to fund ideas they believe inThe crowd is entitled to decide, eyes wide open, what concepts they want to have a part in trying to advance Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, I want to thank you for allowing me to express my concerns against a giant company like IndiegogoThis company is on it's way (if not already) to being a billion dollar companySoon the only way they will feel obligated to make any changes will be through City, State or Federal political pressureI appreciate that you were able to get somewhat of an un-automated response regarding my complaintHowever, as I expected, they are pretty much passing [redacted] blame to the Pivothead SMART campaign owners So, let me explain why I do not except their responseWhen supporting a cause or raising funds for a person in need on Indiegogo, contributors are well aware they are supporting without the expectation of receiving anything in returnHowever, when people contribute to Indiegogo Product Development campaigns, they absolutely believe they will be receiving a product, if campaigns reach their goal or in the case of Pivothead SMART, exceed their goalIndiegogo requires campaign owners offer several "perks" based on the amount supporters are willing to contributeThe lower perks sometimes don't offer the actual product in developmentIn that case, a small token of thanks is given for participationHowever, if you do not know the campaign owner personally, and you contribute a substantial amount (more than the product will actually cost if purchased directly) then I believe contributors absolutely expect to receive the "Perk" promisedKickstarter is also a funding platform but it's an all or nothing platformThis means if the campaign organizer does not reach their goal, all supporters receive their money backIndiegogo charges a fee to post campaigns AND allows campaign organizers to keep ALL the funds raised regardless if they meet their goals or notThey also allow organizers to go out for a 2nd round of funding even after reaching their primary goalSo basically, Indiegogo supports the campaign organizers, they do not support the campaign contributorsI have been very vocal as have many other contributorsIf you look at the comment section, their are several complaints including a request to start a Class Action LawsuitThe problem is that there is no contact name, physical address, or phone number for Pivothead SMARTCorrespondence is only by emailPer Indiegogo's request, I went out to Pivothead Smart and asked that they respond to my complaintThis was their reply: 12/2/"Hi [redacted] , We are working on an update for all our backers soonWithout setting an exact date, I can tell you that the SMART series Pivotheads are well underway and currently in the final stages of QCWe are also working on details pertaining to the beta, the app & a few other little things, as well as continuing to work on existing Pivothead itemsOur team is small but very hard working, so please excuse the delayAnd I can assure you, it's not vaporwareThank youwww.pivothead.com" Then the PivotheadSMART campaign organizer immediately deleted my comments and others on their page that questioned this campaigns validityThat frustrated me so I went out to Indiegogo again and let them know I was contacting the Revdex.comThis was Indiegogo's reply: "Dec XX XX:XX: Hi [redacted] , Thanks for reaching out and for your feedback on Indiegogo's commenting systemAt this time, public comments can only be posted by Indiegogo users who have contributed to a campaignWhile campaign owner's do currently have the ability to delete comments in the interface, we highly recommend that campaign owners only using this functionality to delete spam commentsWhile campaign owner's do have the ability to delete comments, they also get notifications of every comment made to their campaign pageI can appreciate that it is frustrating should a campaign owner delete comments that are intended to question the status of a perk etcI have passed [redacted] comments regarding this frustration, along to the appropriate team as feedback on our commenting systemWe're always interested in hearing from our customers and your input is extremely valuable in creating a better platform for everyone, so thank you again for taking the time to shareFinally, the campaign owner is the party solely responsible for their campaign and any perks offeredWe have previously provided you with additional means of contacting the owner of this campaign in Ticket #XXXXXX, including social media accounts, and the email address of the campaign owner, in an effort to facilitate communication between the two partiesBest, ***, Customer Happiness Supervisor, Indiegogo." If you look at the comment section right now on the Pivothead SMART campaign page, you will see there are still complaints regarding the same issues I hadNothing is being done except Indiegogo is deflecting blameWhat really makes matters worse, is the fact that Pivothead has us (campaign contributors) on their mailing listThey have the audacity to send us emails advertising a version of the product they promised us, for sale in stores like Target, Sammy's Camera, and Willoughby's! So you're selling a version of the product that you are telling us is still in the QC stage? That doesn't make senseI went to a local Target and they did not in fact carry this productAll Indiegogo campaigns are not fraudulentHowever, the Pivothead SMART campaign is suspect and I will continue to be vocal until all contributors receive the perks promised or until Indiegogo resolves this issueThank you Happy Holidays! Final Business Response / [redacted] (4000, 12, 2015/01/12) */ We understand that this customer was not satisfied with our prior response As an open platform, campaign owners may raise funds for a wide variety of projects, from entrepreneurial, to creative, to cause-related campaignsAs has been previously outlined, the nature of crowdfunding is such that campaigns on Indiegogo are raising funds for work-in-progress projects, ideas, or causes Again, it's important to note that contributing to a campaign and claiming a perk on Indiegogo is not the same as buying something onlineBecause projects may still be in their early stages, many things can happen between the time the project is raising funds and the expected project release dateWhile your contribution brings the campaign idea closer to becoming reality, there's always the chance that a project may end up falling through, and the campaign owner may not be able to offer their contributors the perks they'd originally promised We appreciate this customer's thoughts that they "believe contributors absolutely expect to receive the "Perk" promised." In addition to posting this content in many help center articles and places on our website, we also tell each contributor the following, before they complete their transaction: "By clicking 'Continue', you acknowledge that you understand that you are contributing to a work-in-progress and not making a direct purchasePerks are managed by the campaigners and cannot be guaranteed by IndiegogoYour click also acknowledges that you agree to the Indiegogo Terms of Use." Again, Indiegogo does not manage perksThe information Indiegogo has on when this campaign expects to fulfill their perks, is the same as this contributor- what the campaign owner has posted on their campaign page and updates tabWe recommend that this contributor continue to get in touch with the owner of this campaign if they have questions about the status of the project, or when they can expect to receive their perks We have already been in touch with this contributor and have provided the campaign owner's contact information to this contributor to facilitate communication Final Consumer Response / [redacted] (4200, 14, 2015/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do NOT accept this business' resolution because it does not resolve the problemI standby my original statement that Indiegogo is allowing people (sometimes disguised as legitimate US businesses) to rip off their registered subscribers/contributorsIndiegogo does not make it clear on the front pages of any campaigns that organizers may NOT deliver perks as stated even when goals are met an exceededIndiegogo declines responsibility for campaigns and their perks when registering for the site, at which point a user has not even decided whether they will even be supporting a campaign financiallyAlso, I have a major issue with Indiegogo claiming to have given me the Campaign Organizer's (Pivothead Smart) contact information to help facilitate with this issueIndiegogo gave me a general email which resulted in the one response I stated before saying something to the effect of 'Don't worry, this is a real product and not "Vapor-Wear"'? You can check the message board and see that Pivothead Smart is even deleting people's questions and comments about why no one has yet to receive what was promisedEven if you go to www.pivothead.com, there is NO phone number, no address, no country, no President/Founder/Board Member name or anything close to verify this is a legitimate company, doing business in the USIn that case, all we have to go on is what Indiegogo posts and what they allow to be displayedIt appears as though Indiegogo is indeed vouching for this Pivothead CampaignSo yes, I believe Indiegogo is responsible because they host bogus campaigns while protecting their Campaign Organizer's identityThey take money from unsuspecting contributors and supporters, without making sure compaigns follow through on promisesLast but not least, they have the audacity to allow campaign organizers to utilize OUR personal email and contact info to send us advertisements on how we can purchase an item that we have already been promised as a perk and never received? Every email advertisement I get from retailers such as Target, Staples, or online affiliates advertising the Pivothead Wearable Glasses is a slap in the face to all the Indiegogo financial contributors of this productHow can Indiegogo in good conscience stand back and allow this Campaign organizer to tell us we are not receiving perks as promised because the product is still in production while selling the product in retail stores and online? This is fraudulent in my opinion

Initial Business Response / [redacted] (1000, 5, 2014/10/21) */ Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to themAs the contributor states in their complaint, contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionWe have tips on how to evaluate a campaign in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use posted at www.indiegogo.com/about/termsTherefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm aware that Indigogo has covered themselves legally in situationsSo much so that they are are able to copy and paste a response to these complaintsBut just because there policy allows scam artist to continually swindle people out of there money doesn't mean that they should just sit back and collect money from these scamsAt some point they become just as guilty as the scam artist I look forward to a response that does not quote policy but that addresses the ethically responsibility to not provide a platform for individuals to repeatedly swindle others out of money Final Business Response / [redacted] (4000, 9, 2014/11/10) */ We understand that this customer was not satisfied with our replyIt is the contributors sole decision whether or not to fund any campaign on our platform Indiegogo is an open platform dedicated to the support of new ideas, innovations and opportunitiesIt's a core part of our ethos as a business and we vehemently stand by this beliefOur customers, like you, deserve the opportunity to fund ideas they believe inThe crowd is entitled to decide, eyes wide open, what concepts they want to have a part in trying to advance We appreciate this customer's thoughts and feedback regarding Indiegogo's policies and stance as an open platform Final Consumer Response / [redacted] (4200, 11, 2014/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Indiegogo continues to say that it it there policy to let backers to choose which products to support and shugs any responsibility for people getting scammedMeanwhile they provide a platform for shady people to swindle money repeatedlyThe creator of Wise Button [redacted] has been able to create several projects and has not delivered on any of themPerhaps it's time to stop letting them use Indiegogo to steal moneyIndiegogo, do understand your policy I just find it lazy and irresponsible

Initial Business Response / [redacted] (1000, 11, 2015/02/09) */ Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to themContributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use posted at www.indiegogo.com/about/termsTherefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) its a generic response that basically leaves them with no responsibility whatsoeverive gotten my refund due to my cc company doing investigative work/exerting pressureRevdex.com has been all but helpfulthe scam artist is a complete joke Final Business Response / [redacted] (4000, 15, 2015/03/03) */ We appreciate this customer's follow up and feedback on our platformAs has been previously noted, our Terms of Use (www.indiegogo.com/about/terms) outlines: "Contributions, including the Service Fees portion thereof, are not refundableIf a Campaign Owner is unable to perform on any promise and/or commitment to Contributors (including delivering any Perks), the Campaign Owner will work with the Contributors to reach a mutually satisfactory resolution, which may include the issuance of a refund of Contributions by the Campaign Owner." We understand that this customer has worked with their credit card company and has received the funds via this method

Complaint: [redacted] I am rejecting this response because: -Indiegogo sent an email indicating they were suspending my accountI responded immediately asking why, and they did not respond for nearly weeks -After not hearing from them on why they suspended my account or regarding next steps, THEN I set up another campaign on another platformThey still charged my donors and held this money; it took weeks to get this money back.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/03/15) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows contributors to help fund ideas that they would like to see happen Campaigns are not run by Indiegogo, but instead are run by their individual campaign ownersContributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionWe encourage each contributor to research the campaign before they decide to contribute and have tips, on how to evaluate a campaign, as a starting point, in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use www.indiegogo.com/about/termsTherefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, this contributor has the campaign owner's contact information to facilitate communication As Indiegogo does not run campaigns, the campaign owner is the party solely responsible for their campaign and who has the information on what they plan to ship, and when they will be shipping out perksThe campaign's Updates tab is the best place to get the most up-to-date information from the campaign owner, including a recent post where they outline that they plan to ship out hardware to those contributors who claimed hardware: https://www.indiegogo.com/projects/it-s-a-router-it-s-a-android-tablet-it-s-home...⇄ Finally, by creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Let's see if either of SOAP campaigns can deliver their perks as Indiegogo stated as backing up SOAP

Unfortunately, we have no record of accounts nor campaigns made from the email address under which this Revdex.com complaint was filed As such, we are unable to share any further information about a campaign or the status of a disbursementPer our privacy policy, we are only able to share information about a specific campaign details, including the status of a disbursement, with the owner of the campaign via the email address associated as the campaign owner If this customer has specific questions for Indiegogo, including about a disbursement for their campaign, we encourage this customer to reach out to us *using the email address associated with their Indiegogo account*, at: [redacted] Completing this form will allow this customer to submit an email to our Customer Happiness Team who will be happy to get back to this customer with answers any additional questions We look forward to assisting this customer with their inquiries

Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to themOur Terms of Use ( [redacted] ) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign ownerOur Terms of Use states, "Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of User Content (as defined below) posted on the ServicesIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Services at their own risk." With that said, we have been in contact with this contributor to explain our Terms of Use and clarify any other questionsWe have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two partiesBecause contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, we are unable to issue a refund to this contributorHowever, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refundInitial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is unacceptableIndiegogo has received a large amount of money for hosting this project but it is not clear what responsibilities to their customers this entails? Their response suggests that they have no responsibility for anything related to this project and any customer has only the campaign owner to addressThe campaign owner is not responding to the dozens of complaints on the websiteIndiegogo also does not respondThere is no accountability for what happened to $250,Why did this project fail? Indiegogo did not vet this project properly and allowed an obvious fraud to be placed on their websiteIndiegogo collected a large fee for this from the contributorsThis is illegal and unethicalThe silence suggests that they do have responsibility to their customers but are unwilling to pursue the facts of this matterThe money is gone and has likely been stolen by the campaign owners one of whom is in Florida and the other traveling between Italy and ChinaThe electronic parts from this project have been advertised on various Italian websites with complete disregardThis project requires a review by Indiegogo of what went wrong with a reporting to their customersThey advertise "customer happiness" yet have done nothing to live up to this phraseThis project was hosted by Indiegogo as educational technologyMany teachers and their students were to benefit from these low cost electronic kits that could be used to teach children in low budget schoolsIt is particularly unethical to take advantage of an educational theme in this waySadly, all Indiegogo has done about this is to ignore customer complaints, refuse to bring this to any kind of an acceptable conclusion considering the amount of the fee they have collected and ultimately avoid any suggestion of responsibility of any kindThis is reprehensible, unethical, illegal and bad businessFinal Business Response / [redacted] (4000, 9, 2015/05/04) */ Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use ( [redacted] )Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign ownerPeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: [redacted] In order to maintain the openness of our platform while protecting the security of our users, Indiegogo uses a proprietary fraud detection algorithm to quickly catch violations or unwanted behavior on our platformWe also rely on our team of Trust and Safety experts to review and verify activity on our platform and take the appropriate actionFinally, we have a fantastic community of users who let us know about suspicious or inappropriate behavior that helps us keep our platform secureThat said, we appreciate this customers thoughts on Indiegogo's position as an open platformIndiegogo offers a space for innovation and discoveryInstead we provide a platform where people who are passionate [redacted] their ideas can connect with funders who believe in their visionIt's a core part of our ethos as a business and we vehemently stand by this beliefOur customers deserve the opportunity to fund ideas they believe inThe crowd is entitled to decide, eyes wide open, what concepts they want to have a part in trying to advanceFinal Consumer Response / [redacted] (4200, 11, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response from Indiegogo is unacceptableWhile I acknowledge that perks are the responsibility of the campaign owner, it is still unclear to me exactly what the responsibility of Indiegogo is relative to this campaignFor the substantial amount of money they collected it would seem that Indiegogo has a minimum responsibility of providing correct and accurate information to facilitate this matter so the funders can contact the campaign owner and negotiate a settlementRepeatedly, Indiegogo has provided information which is not viable and therefore the contributors are unable to communicate with Mr [redacted] This may be technically legal but it is highly unethical and not a good business practiceThe result is unhappy customersThere has been no accounting for the $250,dollars and where it was sentWhy doesn't a campaign have a contractual obligation to report the use of the money raised? Indiegogo needs to provide contact information which works while to date attempts to contact the campaign owner has produced nothingAll organizations are accountable for funds donated even if they are generated by a fund raising/marketing company for a specific causeI think with some meaningful communication on the part of Indiegogo we would be on the way to resolving this matterThe complete lack of cooperation on the part of Indiegogo is ironic since their idealistic view of raising funds for worthy causes is in direct contradiction to the off putting manner with which they treat their customersConsidering the old adage "the customer is always right"; this doesn't seem to be part of Indiegogo's creedAll one has to do is read the blog for the BE Maker campaign to get a sense of how angry and disappointed funders are with this companyThey should develop some way of providing a level of customer satisfaction even if it isn't their legal obligationAll they have produced in this case is unhappy customersDirect quote from Indiegogo website: One month ago Hello Everyone, First I just want to say please do not harass my wife or anyone else as she/they has nothing to do with this campaignIf this continues I will seek authoritiesI know this project is going on longer then any of us intendedI know many of you want your product or money back, but I need to be able to get a hold of [redacted] in order to accomplish either one of these scenariosI have been working on my side of the project which is getting you videos, and writing up scriptsI intend to post another video shortlyAs soon as [redacted] gets back with me on where everything is, I will make an update on those developments as soon as he answers meThank You, [redacted] From [redacted] / WE ARE PERFORMING MAINTENANCE, MIGRATION AND UPDATES PLEASE BE PATIENT, THE SERVICES WILL BE BACK SOONTHANK YOU Not even a thank you note from [redacted] or Indiegogo for our contributionThanks for your help with resolving thisIf Indiegogo takes these concerns seriously rather than reiterating the technicalities of their terms of service, it will make them a stronger competitor in the crowd funding businessCordially, [redacted] ***

Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use [redacted] Campaigns are run by their individual campaign owner’s and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign’s offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a “campaign owner will deliver perks or that contributions will be used as described on the campaign.” The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: [redacted] As the campaign owner is the party solely responsible for their campaign, and any perks offered therein, we recommend this customer reach out to the campaign owner directly to arrive at a resolution to their inquiriesWe have been in touch with this contributor to reiterate this matter, as well as share the campaign owner’s contact information in an effort to facilitate communication

Initial Business Response / [redacted] (1000, 5, 2015/05/10) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themIt's important to note that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionWe have tips on how to evaluate a campaign in our Help Center, as a starting point: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms.) Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think Indiegogo should do more for contributors like meIt was not obvious to me that I might be throwing my money awayI have written Indiegogo numerous times only to be told, basically, to take a long walk off a short pier I will say that the manufacturer has written me to say that my Healbe Gobe calorie measuring bracelets will be shipped by the end of MayIt is May 27, and I have not received a tracking number yetI think that Indiegogo finally contacted him on my behalf thanks to Revdex.com I am willing to accept the product and not ask for a refund IF I receive the productIt is still not certain though The issue is not resolved until I receive the product, or receive a refund [redacted] Final Business Response / [redacted] (4000, 9, 2015/06/02) */ We understand that this customer has some additional points regarding the HealbeGobe campaign Perks are offers made solely by the campaign owner, not by IndiegogoWe see that the campaign owner has been posting updates regarding their campaign and when they anticipate they will be shipping their productsWe highly recommend that this contributor review the campaign's updates tab for the most up-to-date information about this campaign, directly from the campaign owner: https://www.indiegogo.com/projects/healbe-gobe-the-only-way-to-automatically-mea...⇄ That said, Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their product, or may even not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor goes through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings, when they can expect to receive their perk, or to request a refund that make inquires of the campaign ownerAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication

We understand this backer has additional concerns on this matter As we've previously outlined, Campaigns are run by their individual campaign owner’s and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign’s offerings that make inquires of the campaign owner Regarding our Terms of Use [redacted] : "Indiegogo is a Venue Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of User Content (as defined below) posted on the ServicesIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Services at their own risk." Finally, Indiegogo is not able to mediate disputes between users, including those around refunds or perk fulfillmentOur Terms state “In the event of any dispute, such as a Campaign Owner's alleged failure to comply with the Terms or alleged failure in fulfillment of a Perk, we may provide the Campaign Owner's contact information to the Contributor so that the two parties may resolve their dispute.” It is up to the backer and campaigner to resolve these matters between one another, directly

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was able to reach the third party, On the Rocks, independently and am working out a solution with themSincerely, David [redacted]