Indiegogo

(The consumer indicated he/she DID NOT accept the response from the business.)I have tried to contact the campaign manager [redacted] , several times with no luck each time I get to the submit button it does not let me sent my letterI'm providing my letter in hopes that it reaches her or somebody that can helpThank you, [redacted] Dear [redacted] ,Hi my name is [redacted] I placed an order with your company on February for an SlimPort Nano Console after I purchased it said thank you for your contribution and estimated delivery date is November Can you please contact me with the valid shipment date of my purchaseThank youMy phone number is [redacted] or you can email me again Thank you

Complaint: [redacted] I am rejecting this response because: I understand what Indiegogo is and the risks associated with crowd fundingTheir "response" is a simple cut and paste from their web siteI believe more due diligence should be taken by the [redacted] to look beyond Indiegogo's form letter responseWhat they are participating in by NOT supporting their customers is fraudThe "event" that people donated to is no longer taking place because ALL of the celebrity hosts have backed out [redacted] That being said, this host is now $23,richer thanks to the support of Indiegogo, who I am sure profited from these donationsI urge you to take this matter seriously and stand behind all those who innocently contributed.Sincerely, [redacted] ***

We appreciate this customer bringing this to our attention, and we apologize for the delay Our Trust and Safety Team regularly reviews campaigns and fundraisers to ensure that they are in line with our Terms of use, and may need further information from campaign organizers to verify the causes and beneficiaries for whom funds are being raised We have shared this with our Trust and Safety Team and have requested that they follow up with this customer, directly We do apologize for any frustration the campaign owner has experienced

Initial Business Response / [redacted] (1000, 5, 2014/07/13) */ Indiegogo is an open platform dedicated to the support of new ideas, innovations and opportunities; permitting funds to be raised for a wide range of projects in accordance with our Terms of Use Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use posted at www.indiegogo.com/about/terms We recommend that the contributor reach out directly to the campaign owner if he or she is interested in receiving a refundBy creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions

Complaint: [redacted] I am rejecting this response because: Indiegogo has facilitated the THEFT of $MILLION by this campaignerThey can and will cite the legalese they hide behind, but the fact remains they have created an unvetted environment that allows and even encourages this sort of thingSincerely, [redacted]

We understand the campaign owner’s concern, and apologize for any frustrationCampaign funds are typically disbursed within business days of a campaign’s deadlineHowever, it is possible for the arrival of funds to be delayed due to campaign verification and/or incomplete or incorrect bank account informationDelays such as this are in accordance with our Terms of Use posted at [redacted] It is unfortunate that this campaign experienced a delayHowever, we are glad to have been able to resolve this issue and confirm this campaign's funds were sent out in the last cycleThis campaigner should have received an email notification of this, as well as additional information on when they can expect to see the funds in their account We are happy to see this resolved and wish the customer well

Initial Business Response / [redacted] (1000, 5, 2015/01/19) */ Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to themAs the contributor states in their complaint, contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionThe decision to contribute to any campaign is in the sole discretion of the contributorWe have tips on how to evaluate a campaign in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use posted at www.indiegogo.com/about/termsTherefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundWe have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/03/04) */ This case is not closedIndiegogo has not refunded the amount due, nor contacted me about how to resolve thisAlso, there have been hundreds of complaints for this company over the past few monthsPlease re-open this case, thank you Final Business Response / [redacted] (4000, 14, 2015/03/15) */ We understand this customer had a follow up to their initial complaint As previously outlined, contributions are not refundable by IndiegogoOur Terms of Use (https://www.indiegogo.com/about/terms) outlines: "Contributions, including the Service Fees portion thereof, are not refundable." As such, this contributor's request for a refund should be conveyed to the owner of the campaign- they are the party solely responsible for their campaign, responsible for any perks offered, and are the party who has the funds from which any refunds would be issued Again, by creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Finally, Indiegogo's Support team has been in touch with this contributor to outline this policy via https://indiegogo.zendesk.com/agent/tickets/XXXXXXIn this correspondence the refund policy was outlined, and we shared the campaign owner's contact information with this contributor in an effort to facilitate communication between the two parties involved in this dispute- the contributor and campaign owner Final Consumer Response / [redacted] (4200, 16, 2015/03/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Indiegogo keeps directing me to contact their customer, but their customer does not respond and is not located in the United StatesThey willingly accepted money in the form of commission on the contributions I gave, and are refusing to accept any responsibility for this fraudIndiegogo is liable, and facilitates fraudAs a member of the Revdex.com, they should be ashamed of their conduct and change their policies at onceI will continue to demand a full refund from Indiegogo

Complaint: [redacted] I am rejecting this response because: They have not actually provided any contact information, as they claimFurther lies from this company are not surprising I will continue to reject this, because I feel it is vital that any future backer realizes that this company is completely and totally fine with fraudulent campaigns being created, taking almost 20,dollars from backers, and then never--NEVER--providing any of the promised goods or services or "perks" as Indiegogo claimsAnd, though Indiegogo claims they would like to help backers, THEY DO NOT actually assistThey say leaves it on the backers, those who have lost their money, to deal with it on their own [redacted] provides better assistanceAll campaign creators who are legitimate should go to [redacted] All backers who want to actually get their products and have proper customer service interactions and assistance from the organization TAKING OUR MONEY should go to [redacted] Please, all backers, avoid IndiegogoThey are rude, they don't care whatsoever about their backers, and all they want to do is make moneyThey continuously lied to me throughout this process, and to Revdex.com Until Indiegogo changes their policy to assist backers, they are clearly purely a company that is interested in making money for criminals from good, honest customers Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/04/08) */ Indiegogo is an open platform that permits campaign owners to raise funds for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms) Unfortunately we have no record of any campaign being created under this person's email addressAs such, we are unable to comment on the particular status of any campaign Should this customer have concerns about a campaign which may have been removed due to a violation of our Terms of Use, we recommend they contact Indiegogo.com using the email address associated with the owner of the campaign

Initial Business Response / [redacted] (1000, 6, 2015/03/03) */ We understand that this contributor requested a refund from IndiegogoPer our Terms of Use (www.indiegogo.com/about/terms) contributions are not refundable by Indiegogo That said, we understand from the campaign owner that this contribution has since been refunded in fullThis contributor should allow 3-business days to see the amount as a credit on their credit card statement We appreciate this customer's understanding Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/03/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received my refund

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ We understand that this customer has some questions about Indiegogo, along with wondering when they should expect to receive a perk that they claimed from a campaign Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows contributors to help fund ideas, causes, and projects that they'd like to see come to fruitionIt's important to note that that campaigns are run by their individual campaign owners, and perks are offers made solely by them, not Indiegogo Our Terms of Use ( [redacted] ) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full and sole responsibility of the campaign ownerOur Terms of Use states, "Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk." Because contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, we are unable to issue a refund to this contributorHowever, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund Finally, we do see that this campaign owner has been posting updates and posted an email address to be used to contact themWe recommend this contributor follow up with the campaign owner, directly Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/26) */ I still have not received any perk or had any phone calls resolvedI am not satisfied at all with the response Final Business Response / [redacted] (4000, 14, 2015/11/03) */ We understand that this customer has additional thoughts on this matter As has been previously outlined, Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner With that said, we have no record of a contribution having been made under the email address which this Revdex.com dispute was filedWe recommend this customer open up a conversation with the owner of this campaign, via the email address they used to make their contribution so that the campaign owner can locate their transaction

Complaint: [redacted] I am rejecting this response because: Indiegogo is a platform similar to [redacted] and they are not taking the steps to ensure campaigners work with their backersWhen there are disputes on ***, they will get involvedHowever, Indiegogo simply connects the two parties and then they remove themselves which is unacceptableThey also do not listen to the backers or hold campaigners accountableThis means Indiegogo is a platform for scammers and they do not protect the consumers.Sincerely, [redacted] ***

We understand this customer has additional concerns on this matter, as they have not received a refund from the owner of this campaign As has previously outlined, per our privacy policy, we are UNABLE to share details of any orders etcwith email addresses that were not used during the transaction and associated with the Indiegogo accountWe appreciate your understanding of Indiegogo's need to protect our customer's information and maintain a platform that fosters trust by not sharing information with users who have not demonstrated they are the same userHowever, as this user has clarified this was the email address used via [redacted] (though again, NOT the one associated with their Indiegogo account), I was able to locate the transaction in question That said, just to clarify, Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life It is important to note that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made project or itemLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionWe have tips on how to evaluate a campaign in our Help Center [redacted] The owner of this specific campaign (who is solely responsible for the perks offered and their campaign) has posted recent updates outlining their updated shipping plans: [redacted] We recommend this backer frequently review the updates tab, as that is the best place to get the most up-to-date information from the campaigner Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refundLearn more about our refund policy [redacted] and in our Terms of Use [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund: [redacted]

We appreciate this customer's response and their thoughts on this matterWe understand that, after filing a chargeback, it can be frustrating to wait for a full resolution on all sides Indiegogo outlines our chargeback process here: [redacted] s Our Payment Processor, Stripe, outlines the following information on chargebacks when a credit card holder drops the chargeback [redacted] ) and the timeline on this: My customer said the dispute was a mistakeHow do I get the dispute reversed? "If you’ve talked to your customer and they’ve agreed to drop the dispute, there are a couple next stepsFirst, have your customer call their bank and let them knowThis is critical, since the bank won’t know your customer has dropped it unless your customer tells them Secondly, even though the customer has already agreed to withdraw the dispute through their bank, you must still submit evidence for the disputeYour evidence should indicate to the bank that your customer wishes to drop the dispute, and must include any email evidence you have where the customer may say thatIf your customer had specific complaints that led to the dispute, be sure to address those in the evidenceFailing to provide evidence even though the customer agreed to drop the dispute could still result in you losing the dispute Once you’ve done those two things, we need to wait for the bank to let us know that the dispute has been closed in your favorAs soon as they do that, we will return the full amount of the charge and the associated $fee to you Do note that this process can take quite a while—it’s not unusual for a bank to take up to days to notify us of their decisionAs soon as we know that the dispute is closed in your favor we will send you an email." While Indiegogo cannot expedite this process with the banksHowever, this customer will be updated when we receive the final resolution of this chargeback dispute from the financial institutionsAt that point, the transaction's status will be updated to reflect the resolution decision, and both the backer and campaigner will be notified

Complaint: [redacted] I am rejecting this response because: I already email and message to seller but they never respond me back? I want full refund!!Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/10/21) */ We understand that this customer is not satisfied with the status of the video they have posted on their campaign pageIndiegogo does not host videosInstead, all videos listed on campaign pages are hosted on either Vimeo or YouTube We understand that this customer is dissatisfied that there are advertisements for other videos hosted on the video-hosting site, at the end of their campaign video A Indiegogo does not host videos, all ads posted on a video are occurring and controlled by the video-hosting site, not Indiegogo We have been in touch with this campaign owner to convey this information, and have prompted them to get in touch with the video-hosting site if they have concerns they wish to convey, about the ads Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) no useful response by I gogo or correction of anything despite much email and att's sent to them now my preview function does not work, they added a second video that does not work and I cannot delete (as I be able to delete videos, have been able to do this before, and should be able to do it now,) and last steps to launch cannot occur as they have evaded the issues, and not corrected, and now have added further obstacles, further aggravating the situation and wasting my time, effort, good will, good faith, and resources spent in prepping this launch photos and video of much of this retained by meemails as well they need to let the preview function work as it did before, let me delete the unwanted video, not change anything without my consent, and not tamper with the data I have created, and stop adding new obstacles to my getting this done they need to call me to discuss and fix all of this this is causing me alot of damage, and I am very used to uploading things to youtube and websites, no issuethis is their set of errors and failure to respond correctly and now, their attempts to block and further mess up the functionality of the site and my ability to be in control of my campaign I need to have the preview work NOW!!!and have the ability to delete an unwanted video NOW Final Business Response / [redacted] (4000, 10, 2014/11/05) */ We understand that this customer was not satisfied with our reply To address the concerns regarding their video, to reiterate any ads this customer is seeing on their YouTube video occur solely based on YouTubes site Indiegogo does not have control over or access to editing this customer's videos as posted on YouTubeWe recommend they get in touch with YouTube directly if they wish to convey their concerns to the appropriate party With regard to their preview link, we can confirm this is working as intended and have provided them with the proper URL for them to be able to view the preview of their campaign pageThey can also freely edit their campaign without limitations, as it is currently in draft mode We have been in touch with this customer regarding their concerns, and to assist them with these issues

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Unfortunately we have no record of this user having used Indiegogo, via the email address under-which they filed this complaint From the complaint it sounds like they would like to know when they can expect to receive a perk from a campaign on IndiegogoPerks are offers made solely by the campaign owner and not by IndiegogoAs such, if this person has questions about their perk, they will need to contact the owner of the campaign, directlyWe recommend they do so via the email address they used to contribute so that the campaign owner can compare against their records and locate the charge in question

Unfortunately, we have no record of contributions or accounts made from the email address under which this Revdex.com complaint was filedAs such, we are unable to share any further information about the contribution in question If this customer has questions about a particular campaign who raised funds on Indiegogo, about a specific perk they claimed, or would like to request a refund, the backer will need to contact the campaign owner as the party solely responsible for the campaign and any perks offeredHere are instructions on how to do so: [redacted] If this customer has specific questions for Indiegogo outside of a campaign inquiry, we encourage this customer to reach out to us, using the email address associated with their Indiegogo account, at [redacted] Completing this form will allow this customer to submit an email to our Customer Happiness Team who will be happy to get back to this customer with answers any additional questions

We appreciate this customer's response, as well as their feedback on their experience To be clear, our Trust and Safety Team has been in touch, has clarified our position, and has refunded all BackersHowever, we'll be sure to share this feedback in terms of the response time, along to our Trust and Safety Team We are happy the issue has been resolved, and we wish this customer the best of luck

Initial Business Response / [redacted] (1000, 7, 2015/02/08) */ Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to themContributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use posted at www.indiegogo.com/about/termsTherefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared how the contributor can get in touch with the campaign owner, in an effort to facilitate communication By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I THOUGHT I was purchasing a product I was redirected to a site that asked for my personal info, INCLUDING MY CREDIT CARD NUMBERAfter I entered my info it said I was contributing to the campaign and NOT PURCHASING THE PRODUCTBommy said that I may not even receive the productSo I explained that this was a misrepresentation and I would like a refundI don't have extra money to contribute to a campaignHe said I couldn't get a refundI asked what kind of business is he running and all reputable companies give refunds...especially to people who are misinformed about purchasing a product vs funding a campaignIn all my years purchasing online, I NEVER had a problem with a companyIf there was a dispute, I was issued a creditI don't see why there is a problem receiving a credit for $The company has my credit card info and it only took them two seconds to draw from my accountWhy is it taking so long to refund it? Additionally, my credit card company told me this was a nefarious way of conducting business because it redirected me to another site where I had to enter my personal info,..a site that was different from a sales site Final Business Response / [redacted] (4000, 12, 2015/02/22) */ We understand that this customer has follcomments regarding this complaint To address their concerns surrounding our platform, Indiegogo outlines to contributors that they are not making a purchase and are instead contributing to a work-in-progress project or ideaBefore a contributor completes their transaction they are notified of the following: "By clicking 'Continue', you acknowledge that you understand that you are contributing to a work-in-progress and not making a direct purchasePerks are managed by the campaigners and cannot be guaranteed by IndiegogoYour click also acknowledges that you agree to the Indiegogo Terms of Use." It sounds like this contributor was directed to our platform from another website, and they have concerns surrounding how a potential contribution to this campaign was messaged on that other siteIf this is the case, we'd recommend they convey their concerns to the owner of that siteIndiegogo does not maintain sites other than our own, and cannot speak to how they message their sales, contributions, transactions etc That said,Indiegogo is not able to issue refunds for contributions made to campaignsInstead as is outlined in our Terms of Use (www.indiegogo.com/about/terms), the campaign owner who is the recipient of the funds would issue any refundsWe have previously outlined this both via this Revdex.com complaint, and in correspondence directly with this customer We have been in touch with this customer and have provided them with the contact information of the campaigner so that they may request a refund from the owner of the campaign, directly Final Consumer Response / [redacted] (4200, 14, 2015/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The campaign owner, LENA SOLIS, said the campaign will last an extra daysDoes that mean I won't get my refund until days after that? To be a reputable company, you must issue refund to people who are unaware of the policiesThat is only wise business acumen ND NOT GREED! A greedy company will never lastBe aboveboard with people and you will have good luckI feel like I was royally scr@wed!