Indiegogo

We understand that this customer has additional concerns on this matter To clarify, Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to lifeAs the contributor states in their complaint, contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruition The BauBax campaign has been communicative about their campaign, the fact that they received many more orders than expected, and have communicated their new shipping timelineAgain, we'd encourage this backer to review: [redacted] , where they outline they've begun to ship their productsFurthermore, many backers have confirmed receipt of the perks, with more arriving every dayThe campaign owner is being communicative and replying to comments posted to their Indiegogo campaign: [redacted] Should this customer have questions about when they can expect to receive their perk, or would like to pursue a refund request, we encourage them to reach out to the owner of the campaign for more details

Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to themContributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms) We recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with the responseThe campaign owner is clearly a scammed and have not responded to me or any of the other contributorsThe campaign owner stole many thousands of dollarsI am absolutely appalled indiegogo will do nothing to help the contributors or go after the campaign owner Final Business Response / [redacted] (4000, 9, 2015/05/10) */ Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor goes through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaing, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ With that said, we have been in contact with this contributor to explain our Terms of Use (www.indiegogo.com/about/terms)We have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two parties Because contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, we are unable to issue a refund to this contributorHowever, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund Final Consumer Response / [redacted] (4200, 11, 2015/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with the responseThe campaign owner is clearly a scammed and have not responded to me or any of the other contributorsThe campaign owner stole many thousands of dollarsI am absolutely appalled indiegogo will do nothing to help the contributors or go after the campaign owner

Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings or refund request that they make inquires of the campaign owner People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ Regarding this customer's refund, the refund was not issued by Indiegogo and instead, any refunds are from the campaign ownerIn this instance, as the campaign owner issued this refund, if this customer is not satisfied with the amount or method of the refund they will need to resolve this dispute with the campaign owner, directlyIndiegogo is not able to mediate disputes, including those over refunds We wish this customer the best of luck in resolving this dispute with the campaign owner, in question Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Indiegogo takes a percentage of the money The amount of "work" they have to do is the sameIf there is no product delivered and a refund is done after months!!! why should indiegogo still keep their % instead of a minimum fee (including some profit) More and more people are now wanting to be refundedI contacted Indiegogo in the beginning of this project about technical facts about this project which made it impossible to ever emergetheir basic answer "we will wait and see" so advance months, none of the products of this project has been delivered, obviously it is a scamThe company portrait itself to be in Texas, but all the money was transfered to [redacted] (by Indiegogo!!!) Indiegogo takes absolutely no responsibility in this (and other ) projects and should imho be held responsible for aiding and abetting scammers through crowdsourcinf projects Final Business Response / [redacted] (4000, 9, 2015/09/22) */ We understand that this customer has additional thoughts to add As has been previously outlined, Indiegogo is an open platform and the decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contributeOur Terms of Use (www.indiegogo.com/about/terms) outlines the following: "Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of User Content (as defined below) posted on the ServicesIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Services at their own risk." Finally, with regard to this customer's request for a refund, as the funds for this contribution has already been disbursed to the campaign owner, Indiegogo can no longer issue a refundOur refund policy is outlined here: https://support.indiegogo.com/hc/en-us/articles/XXXXXX If this contributor is interested in pursuing a refund, they will need to work with the campaign owner, directlyWe have previously provided this contributor with the campaign owner's contact information in an effort to facilitate communication Final Consumer Response / [redacted] (4200, 11, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Indiegogo hides behind it's rules I contacted them about the technical impossibility of this product to ever be released on the marketIt would not be compliant with the NEC (national electric code) They didn't investigate, they just waitedThey had their part of the lute I say they are aiding and abetting for scammersThey should be the organisation to keep track of thingsIn my case I got reimbursed for the majority but not the part that Indiegogo tookI would like to be reimbursed for that part to by indiegogoI made than very clearSo referring back to the party involved is cheapYou are the enabler, you say you are not responsibleI say you are when someone points out that the project is not viable and doesn't deliver after months!

Complaint: [redacted] I am rejecting this response because: I will not accept this as a solutionRevdex.com you can make the call on how this complaint can be handledI am happy to close it as "Issue not resolved" or similar status The fact of the matter remains, I am being told to get my refund from someone who I dont even know existsI have made 15+ attempts to contact this person with no avail So the way to ask for my refund from the 3rd party is closed to me I appreciate that the Revdex.com is not an enforcement agency so there is really not much more that can be done here, but I will refuse to close this complaint as resolved I will also work with other backers of this and other projects on a Class Action Lawsuit against Indiegogo for what I consider illegal terms in the TOS It cannot be that a Business that is facilitating transactions between parties holds no responsibility in resolving disputes Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/01/19) */ Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to themOur Terms of Use (http://www.indiegogo.com/about/terms) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign ownerOur Terms of Use states, "Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of User Content (as defined below) posted on the ServicesIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Services at their own risk." With that said, we have been in contact with the this contributor to explain our Terms of Use and clarify any other questionsWe have also outlined how this contributor may contact the campaign owner the campaign owner Because contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, we are unable to issue a refund to this contributorHowever, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) That means Indiegogo have no measure and no responsibility to stop such cheating crowd funding Final Business Response / [redacted] (4000, 9, 2015/02/04) */ People can use Indiegogo to raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own personal vetting process before they decide whether to contributeWe have compiled a list on how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ In order to maintain the openness of our platform while protecting the security of our users, Indiegogo uses a proprietary fraud detection algorithm to quickly catch violations or unwanted behavior on our platformWe also rely on our team of Trust and Safety experts to review and verify activity on our platform and take the appropriate actionFinally, we have a fantastic community of users who let us know about suspicious or inappropriate behavior that helps us keep our platform secure That said, we appreciate this customers thoughts on Indiegogo's position as an open platformIndiegogo offers a space for innovation and discoveryInstead we provide a platform where people who are passionate about their ideas can connect with funders who believe in their visionIt's a core part of our ethos as a business and we vehemently stand by this beliefOur customers deserve the opportunity to fund ideas they believe inThe crowd is entitled to decide, eyes wide open, what concepts they want to have a part in trying to advance

Complaint: [redacted] I am rejecting this response because: This business provides no consumer protection against fraudulent claims and activities by its clients Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2016/01/20) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themRegarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy https://support.indiegogo.com/hc/en-us/articles/XXXXXX, and in our Terms of Use, www.indiegogo.com/about/terms.Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund Although we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hello, This is a gray areaI hope if I answer, Yes, someone reads this and understands that it is not resolved but I understand Indiegogo steps out of the accountability role for the the vendorI appreciate forwarding the message to the vendor

Complaint: [redacted] I am rejecting this response because: the company is not responding. This is a classic case of paid companies trying not to take blame for their lack of customer service and their short falls. Sincerely, [redacted] ***

We understand this customer has additional concerns on this matter, as they have not received a refund from the owner of this campaign We can confirm that this order had been listed as "On Hold" due to a pending chargeback placed on this transaction by the BackerHowever, the dispute has since been resolved by the credit card institutions and reinstated on the campaginAgain, the funds had previously been sent to the Campaigner and as has been previously outlined, Indiegogo is not able to issue this customer a refund for their contributionOur Terms of Use

We understand this customer has some concerns about a campaign raising funds on Indiegogo Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use ( [redacted] )Campaigns are run by their individual campaign owner’s and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign’s offerings that make inquires of the campaign owner Regarding the campaign in question, the owner of the campaign has been communicative around the timing of fulfillment and has outlined the on-going status of fulfillment in their updates, based on groups of ordersWe recommend this backer review the campaign updates to get the most up-to-date information: [redacted] As can be seen, they are in the process of fulfilling their backers Campaigns are works in progress, and it’s up to the campaign owner to communicate timelines, changes, and challenges to their community of backers- which this campaign owner has doneWhile it is clear they are still in the process of fulfilling and as yet have not fulfilled all orders, we can see that backers are receiving their orders- [redacted] Finally, as to this backer’s contributions to this campaign, we see that the campaign owner has issued full refunds for all transactions this backer has made to their campaigns

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy [redacted] , and in our Terms of Use, [redacted] Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication

They bill me for products , but they are unable to deliver, because they work with SCAMMERS ! So please inform clients about this !!! They claim as fund raising but in fact they help scammers on the Internet ! after the scammers raise the money they get a comission from this fraud.

Complaint: [redacted] I am rejecting this response because:what I did to "update" my account information was to delete one number and retype the same numberI had asked several times how they were notified of the bank rejection and that I needed a copy of this bank rejectionI worked in banking for well over years and understand how ACH payments workI find it really hard to believe that the bank gives you no documentation when sending funds back to youI don't feel like this company is being honest with meAnd people should know what kind of company they are dealing withSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/29) */ Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms). Contributors, in turn, can help fund ideas they are... interested in and want to help be a part of. Campaigns are run by their individual campaign owner's and not by Indiegogo. Indiegogo does not manage campaigns, nor does Indiegogo offer perks. Instead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner. People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might not come to fruition. Again, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not Indiegogo. We recommend that each contributor goes through their own vetting process before they decide to contribute. We have compiled a list of how to evaluate a campaign, as a starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund. Learn more about our refund policy https://support.indiegogo.com/hc/en-us/articles/XXXXXX, and in our Terms of Use, www.indiegogo.com/about/terms. As the campaign owner is the party solely responsible for their campaign and any perks offered therein, if this contributor is interested in receiving a refund we recommend this customer reach out to the campaign owner directly to arrive at a resolution to their inquiries. Although we are unable to refund the contributor's contribution, we have been in touch with this contributor to reiterate this matter, as well as share the campaign owner's contact information in an effort to facilitate communication. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) When Indiegogo choose to send the contributions to the campaign owner is not and should not be the contributor's concern. I insist that since Indiegogo is acting as a platform for this kind of business transaction, Indiegogo should be acting as a buffer and assume responsibility, such as companies like Paypal. However, I am willing to settle for 50% of the refund ($57.5 USD). Final Business Response / [redacted] (4000, 9, 2015/12/28) */ We understand this customer has additional points on this matter. To clarify, Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them. Our Terms of Use (http://www.indiegogo.com/about/terms) obligates campaign owners to fulfill any promised perks. Perk fulfillment is the full responsibility of the campaign owner, not Indiegogo. Furthermore, contributors are responsible for vetting the campaign to their own satisfaction before deciding to contribute. Our Terms of Use states, "Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of others. Campaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to Contributors. Perks are not offered for sale. Indiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the Service. Indiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the Campaign. Users use the Service at their own risk." With that said, we have been in contact with this contributor to explain our Terms of Use. We have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two parties. Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund. However, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund. Final Consumer Response / [redacted] (4200, 11, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Indiegogo reiterates over and over about having shared the campaign owner's contact information with me so I may contact him directly for a refund. Please read carefully what I have written in my original posting - I have repeated attempts in trying to contact the campaign owner, to no avail. I recognize now that Indiegogo has no intentions in protecting its contributors and I will never get my money back. I have selected "no" in response to accepting this business' proposed resolution, because I deem Indiegogo's proposal unsatisfactory and do not want future contributors to assume this incident has been resolved. BBB is welcomed to post my experience on their website and note that this case has never been resolved.

Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themAs the contributor states in their complaint, contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionWe have tips on how to evaluate a campaign in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy https://support.indiegogo.com/hc/en-us/articles/XXXXXX, and in our Terms of Use, www.indiegogo.com/about/terms Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The owner of the campaign filed for bankruptcy, this was a fraud He never intended to deliver any perksThe money went to pay off debts not related to the campaignIndiegogo was complicit in this fraud simply because they let him start a second campaign even after they received complaints from other contributors on the first oneThey were very aware of this fraudA total of people were defrauded for a total of $71,Not one greenhouse was ever manufactured I have evidence from these people of over pages of messages and lies from the owner of the campaign I would work with the contributor if I could legally contact him, but I can'tThis is something Indiegogo needs to address Copies of this complaint have been sent to the Attorney General of California to investigate larger fraud committed by Indiegogo I will not quit until I get my money back Final Business Response / [redacted] (4000, 9, 2015/11/29) */ We understand this customer has additional points on this matter As has been previously outlined, Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themIn turn, contributors have the opportunity to browse campaigns and may contribute to ideas they care about, would like to be a part of helping to make happen, or want to see come to fruition Campaign owners often offer perks (goods, services, activities etc.) in return for a contribution to their campaign, as a thank you to their earliest supportersIt is important to note that Indiegogo does not run or manage campaigns, offer or fulfill perks, or guarantee that the contributors will receive their perksInstead, individual campaign owners run their campaigns and any perks offered therein are offers made solely by the campaign ownerThe decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor complete their own vetting process before they decide to contribute Our Terms of Use (http://www.indiegogo.com/about/terms) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign ownerOur Terms of Use states, "Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk." With that said, we have been in contact with this contributor to explain our Terms of Use and clarify any other questionsWe have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two partiesWe wish this contributor best of luck in resolving their dispute with the appropriate party- the campaign owner Final Consumer Response / [redacted] (4200, 11, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is another canned responseLike usual Legally I cannot contact the campaign owner due to the fact that he declared bankruptcyThis is fraud pure and simple I will not stop until Indiegogo takes responsibility for their fraud They are lying when they say they contacted the campaign owner He is unreachable

Initial Business Response /* (1000, 5, 2015/11/22) */
Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and
not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner
People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor goes through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ /> Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refundLearn more about our refund policy https://support.indiegogo.com/hc/en-us/articles/XXXXXX, and in our Terms of Use, www.indiegogo.com/about/terms
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAs the campaign owner is the party solely responsible for their campaign and any perks offered therein, we recommend this customer reach out to the campaign owner directly if they are interested in receiving a refund or to arrive at a resolution to their inquiries
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Indiegogo has willingly allowed the campaign owner to scam people multiple timesIndiegogo has been warned multiple times but they did little or nothing to prevent the scams from recurring with different campaignIndiegogo should be at least partially responsible the money lost by all people you have provided money to the campaignI will would be willing to take 75% ($200) of what I have paid
Final Business Response /* (4000, 9, 2015/12/13) */
Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themOur Terms of Use (http://www.indiegogo.com/about/terms) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign ownerOur Terms of Use states,
"Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk."
With that said, we have been in contact with this contributor to explain our Terms of UseWe have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two parties
Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund.However, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund
Final Consumer Response /* (4200, 11, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Indiegogo needs to be responsible for allowing the same project owner to post multiple scamsIndiegogo needs to prevent such spams

Initial Business Response /* (1000, 5, 2015/06/17) */
We understand this customer has a question about their campaign on Indiegogo
Indiegogo conducts standard reviews as a part of our proceduresOur Trust and Safety Team works hard to ensure that users are abiding by our Terms of Use
(https://www.indiegogo.com/about/terms) and takes appropriate action to protect the integrity of our platformUnfortunately this campaign did not meet our Trust and Safety guidelines and as a result was removed
We have been in touch with this campaign owner regarding their campaign, but are unable to share any further information
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never responded to any of my inquiries about my campaign as to why it didn't meet their trust and safety guidelines, my campaign had been collecting funds and was doing well, they shut it down without explaining anything or releasing any of the funds I worked so hard to raiseIt was a legitimate campaign and there was no reason for it to be shut down or for my account to be frozenThey've still yet to respond to any of my emailsAlls I want is answersI did nothing wrong and feel as though I'm being punished
Final Business Response /* (4000, 9, 2015/06/28) */
We understand this customer has a follquestion about their campaign on Indiegogo
We have been in touch with this campaign owner regarding their campaignOur records show that the email address used to file this complaint has reached out to us and did receive a reply in Ticket #XXXXX
Our Trust & Safety team regularly conducts verifications and determined this campaign did not meet our trust and safety standardsPer our privacy policy and to protect the integrity of our platform, we cannot share specific details on this campaign or the results of any specific review
Final Consumer Response /* (4200, 11, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There's ticket number XXXXX as well as XXXXXX and XXXXXX, all of which were never responded to, I got a generic message stating that my campaign was frozen due to unusual campaign activity, I just want the funds that I raised for my causes back, they were donated to me for my campaign, this is just ridiculous now, I was crowd funding and collected funds, you people blindly shut down my campaigns and aren't giving me a good reason at all, you just keep saying you can share specific details about the campaign I deserve to know why!! Not just another generic response!!

Complaint: ***I am rejecting this response because:
What is Indiegogo's responsibly with the Campaign owners they accept to market? Does Indiegogo receive a fee/ or a percentage of the money given from the backers to anyone that claims they have a product? How does Indiegogo determine who they accept to advertise to get backers? While I backed a product, it has been determined that the bioring was a fraud and I have lost all the money I invested Indiegogo should have some responsibly in refunding my money After all, indiegogo is the company that charged my credit card, not the bioring company Furthermore Indiegogo claims that they have given me Bioring's contact information They only gave me an email, that came back to me as undeliverable when I sent an email to Bioring So Indiegogo does not have the campaign owner's information as they said they did I have no way to contact anyone to receive my investment back How do I know that Indiegogo didn't just keep my money? I have not been given any explanation except that they canceled bioring because they didn't live up to Indiegogo's standards I have no idea what happened, how they found out and what steps were taken to try to refund the backer's money I have asked Indiegogo to provide accurate contact information for the Bioring campaign owners, which they have not done Indiegogo continues to claim that they have given me a way to contact the bioring people and they have not done this How can a company such as Indiegogo continue to stay in business when they know they have helped a company like Bioring scam their customers? Indiegogo advertised on their site and stated statements, on their site to get people to invest in a scam This is not right and there is no reason for Indiegogo to not accept responsibility and refund the money they, Indiegogo, charged backers Indiegogo took my money, not Bioring, Indiegog should refund it in full I also never received information from Indiegogo that they no longer had Bioring company I only found out when I started checking to see why I didn't receive the product If a company cancels a deal with another company a backer should be told right away, and it should be explained in detail, and contact information should be accurate It is shameful How Indiegogo handled this situation, and takes no responsibility in the loss of money that it clearly had no problem takingTo charge my credit card under the Indiegogo business and not provide the product, or anyway to contact the makers of the product, is a gross mishandling of funds, and a clear indication of the lack of ethical business This is nothin less than theft How can they still be in business?
Sincerely,
*** *** *** ***

Complaint: ***I am rejecting this response because:This was one of over discussions with IndioGOGO teams which were told to contact me by the members at IndieGOGO after promising that my information would be kept private. This was also to show that my information what supposed to have been deleted along with my accoutn and yet I am still recieving spam from these folks.
Please look closer at the e-mail where conversations with the IndieGOGO team are included as well as the customer response numberI will include a few more for your records
IdeioGOGO Customer support numbers: (only of the many)
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Sincerely,
T F
So far, IndieGOGO will only attempt to avoid issues via technicality and will not directly address anything. This needs to stop

Complaint: ***I am rejecting this response because, as Indiegogo suggested, I contacted Intuitive Motion, with no success in the resolution of the problemThe company that received my fund via Indiegogo refuses to refund the money, however, they did ship a product (a defective one) a couple of weeks agoThe company says that they do not do refunds, and altoght they say in their web site that there is a refund policy, they WILL NOT honor it in my case, since the product was acquired via an Indiegogo campaignThis is insane: the fact that the product was acquired via Indiegogo is their basis for not honoring refunds on defective products!
Sincerely,*** ***