Industrial Chem Labs & Services, Inc.

*** ***IndustrialChem Labs & Services Inc(ICL) has reviewed the above complaint and can provide the following: Butch Reed has spoken directly with Phil Wentz and from a customer service perspective ICL will authorize a *** calltag. Please have the
customer place the product in a card board box and ready for pick up within the next 3-business days. Debra H***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me and the matter has been resolved *** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ** *** ** * ***To whom it may concern,I filed a complaint againstIndustrial Chem Lab and Services, Incon 6/**/ID ***They contacted me today and resolved the complaintPlease let me know if you have any questions.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If I don't have an account how come they keep sending me products I have never ordered to multiple properties we own? This company drop ships products that you never ordered and then expects to receive payment. You must have multiple complaints from numerous companies. This is how you handle it? Very disappointing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me once the credit is given and the balance due is
Sincerely,
*** ***

*** ***Industrial Chem Labs & Services Inc (ICL) can provide this response from the rejection ICL has received the product back, issued a credit in full and emailed the zero balance invoice to *** ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedPending the nullification of the issued invoice
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I did speak with *** *** ***When we spoke he told me that he would send out a statement saying "That we are not to pay the invoice, not only could he make the invoice go away but he wouldThat we are to keep the product, and NOT to ship it back"I told him "Once I receive that statement, I would in fact take the complaint down"I have yet to recieve anything from him via *** or emailI have recieved numerous *** packages since and never once did the driver tell us he had a call tagAs soon as *** *** does what he told me he was going to do the quicker the complaint comes downI am appalled by the lies that have come out of this company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On
April **, *** *** of ICL spoke with *** *** regarding our Odor Control The price,quantity and terms were discussedOur representatives never state "FreeSample"*** *** has spoken with the complainant and has agreed to authorize a UPS call tag Please have the customer place the product in a card board box and ready for pick up within the next 3-business days.Then Amy is to withdraw the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved The package was picked up on 2/**/
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe item has been picked up which is the result I wanted. However, I will state that terms of a payment were never discussed as was stated by the companyThank you for your help in achieving a satisfactory resolutionMy complaint is withdrawn
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been tentatively resolved
Sincerely,
*** ***

*** *** Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On March **, 2015MrW*** of ICL spoke with *** regarding our Vanilla Odor. The price, quantity and terms were
discussed. Our representatives never state "Free Sample"Butch R***has spoken with the complainant and has agreed to authorize a *** call tag. Please have the customer place the product in a card board box andready for pick up within the next 3-business daysThen *** is to withdraw the complaint.Sincerely,Debra H***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On July *, MrParker of ICL spoke with Alan B*** regarding our Cherry Odor Control The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager Butch R***Our representatives never state "Free Sample"Butch R*** has spoken with the Tricia and she has agreed to return the product at their expense, which was received July *** We have placed her on a Do Not Call list

Industrial Chem Labs & Services Inc(ICL) has reviewed the above complaint and can provide the following: *** *** from Gilford Recreation & Parks was using our Tri Lete (weed killer)On Aug*, MrW*** of ICL spoke with Tony prior to the last shipment leaving
our facility confirming the delivery and amountButch R*** of ICL spoke with *** and from a customer service perspective ICL will authorize a *** call tag Please have the customer place the product in a card board box and ready for pick up within the next 3-business days

*** *** Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Oct **, 2016, Mr. R*** of ICL spoke with *** regarding our Carpet Cleaner. The price, quantity
and terms were discussed as well that day and when the order was verified next day by our shipping manager Butch R***. Our representatives never state "Free Sample"Butch R*** has spoken with the complainant and has agreed to authorize a *** calltag. Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysOnce the product is returned ICL will issue creditThe account will also be placed on a DO NOT CALL list. Sincerely, Debra H***

*** *** Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On June **, 2015, *** *** of ICL spoke with Reana regarding our Vanilla Odor Control. The price, quantity and
terms were discussed as well that day and when the order was verified next day by our shipping manager Butch Reed. Our representatives never state "Free Sample"Butch Reed has spoken with the Reana and has agreed to write off the invoice, then she is withdraw their complaintSincerely, Debra H***

Revdex.com:At this time, I have not been contacted by Industrial Chem Labs & Services, Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]This morning I again questioned *** *** about the products that were received fromIndustrial ChemLabs (ICL), he again informed me that the product received wasnever used nor was it ordered, he stated that during his initial conversationwith the ICL representative he was informed of the product and was asked if asample could be sent for him to review, he agreed and the sample arrived. However, there was no MSD for the product so it was not used, shortlythereafter an invoice arrived for the “sample” *** *** asked for the invoiceto be paid, but he would not accept any further shipments from thiscompany. When the second package arrived, I called the company and askedthem to pick up the package as it was not ordered, this was met with a veryupset salesman who yelled at me over the phone and told me that *** had indeedordered the product and that ***’s boss must have told him to send itback. I again asked for the shipping return information and was told no,I explained that we would not be paying for this product as it was not orderedand that it would need to be picked up. When it was not picked up, it wasarranged for it to be shipped back, as this office is very small we do not keeprecords of outgoing shipments, so there is no documentation of same, but theitem was returned to the best of my knowledge. When the invoice arrived,I again attempted to reach the company this time via e-mail, to explain thesituation and did not receive any response Since filing this claim I have received two phone calls, one asking if I returned theproduct and asking for proof that I did so, the second phone call included ahumble apology asking for me to remove the complaint. During the secondphone call there was no mention of the invoice only apologies, the product wasreturned, and the invoice should be credited whether the claim is removed ornot
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Industrial Chem Labs & Services Inc(ICL) has reviewed the above complaint and can provide the following: Butch Reed
spoke directly with Shannon earlier and from a customer service perspective ICL will authorize a *** call tag Please have the customer place the product in a card board box and ready for pick up within the next 3-business days