Industrial Chem Labs & Services, Inc.

Industrial Chem. Labs & Services Inc (ICL) is unable to locate information regarding this complaint please have them provide invoice numbers.  Once we receive them ICL has appropriately responDebra H[redacted]

Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following:  [redacted]  was already using our Eliminator, Warehouse Door Wash and Concrete Cleaner. On Sept *, 2014 [redacted] of  ICL spoke with [redacted] prior to the last shipment...

leaving our facility confirming the delivery and amount. [redacted] of ICL has spoken with [redacted] and from a customer service perspective ICL will authorize a [redacted] call tag.  Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.  When [redacted] returned the product a credit will be issued and [redacted] is to withdraw the complaint.Sincerely, [redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following:...

 On June **, 2015 Mr. P[redacted] of ICL spoke with [redacted] regarding the Sewer Cleaner prior to it leaving out facility. Butch R[redacted] has spoken with the complainant and has agreed to authorize a [redacted] call tag.  Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdraw the complaint.Sincerely,Debra H[redacted]

[redacted] of ICL has reviewed this complaint again and provide the following: The consumer can not provide proof of return therefore from a customer service perspective ICL is will write off the balance of $238.63.  This matter is now closed.  ICL has emailed the zero balance invoice to the account.Sincerely,[redacted]

Industrial Chem. Labs & Services Inc. (ICL) can provide the following information regarding the above mentioned complaint.  [redacted] from University View Apartments was using our Sewer Cleaner. On June **, 2016  Mr. R[redacted] of ICL spoke with [redacted] prior to the last shipment leaving...

our facility confirming the delivery and amount. From a customer service perspective ICL, Butch R[redacted] has written of the balance on the account. In addition, ICL has placed them on a DO NOT CALL LIST.Sincerely,Debra H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The item has not been picked up to be returned yet.  They have not followed through with having it picked up: therefore I am not withdrawing my complaint.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted] 
[redacted]...

[redacted]
[redacted]
[redacted]Complaint # [redacted] has been resolved as of today 4/*/16.
Sincerely,
[redacted]

[redacted]
Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On April *, 2016 [redacted] [redacted] of ICL spoke with Judy regarding our Eliminator. The price, quantity and terms were discussed. Our...

representatives never state "Free Sample". Butch R[redacted] has spoken with [redacted] ( [redacted]), he stated she has dementia and returned the product already and ICL issued credit for the return. This matter has been resolved.
Sincerely,
Debra Hill

Industrial Chem Labs Inc has re emailed  credit memo #[redacted] in the amount of $248.71 to the email address of [redacted] again today.

[redacted]
Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following:  On August **,2016  Mr. P[redacted] of ICL spoke with Caroline Rutter regarding our Cherry and Pine Odor...

Control.  The price, quantity and terms were discussed. Our representatives never state "Free Sample". Butch Reed has spoken with the complainant and has agreed to authorize a [redacted] calltag.  Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Once the product is returned ICL will issue credit. Sincerely, Debra H[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following:  On Fe. **, 2016 Mr. D[redacted] of ICL spoke with Steve Wilson regarding our Cherry Odor Control.  The price, quantity and terms were discussed as well that day and when the...

order was verified next day by our shipping manager Butch R[redacted]. Our representatives never state "Free Sample". Butch R[redacted] has spoken with the [redacted] and has agreed to write off the balance.

[redacted] Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following:  Butch Reed spoke directly with Evan earlier today and from a customer service perspective ICL will authorize a UPS call tag.  Please have the customer...

place the product in a card board box and ready for pick up within the next 3-5 business days. Once the product is returned ICL will issue credit.   Sincerely, Debra H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the company did issue a [redacted] call tag, only after receiving the complaint from the Revdex.com.  I have not yet received notification of the credit on our account.  Also, the company stated that they never mentioned it was a "free" sample but our employee did say "I have no purchasing authority" and they told her it did not matter because the shipment was already on the truck.  Our employee handled this correctly and the company should NOT have shipped to a person that says they have no purchasing authority.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Industrial Chem Labs & Services, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Industrial...

Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following:  [redacted] from Super 8  was using our Carpet Cleaner. On Jan. **, 2016 Mr. Hayes of ICL spoke with [redacted] prior to the last shipment leaving our facility confirming the delivery and amount. From a customer service perspective ICL will authorize a [redacted] call tag.  Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] will withdraw the complaint. Revdex.com note to the consumer:  Complaints cannot be withdrawn once they have been presented to the company.[redacted]

[redacted]   IndustrialChem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following:  Butch Reed has spoken directly with Dana Krusz and from a customer service perspective ICL will authorize a [redacted] calltag.  Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.  Debra H[redacted]

Revdex.com:At this time, I have not been contacted by Industrial Chem Labs & Services, Inc. regarding complaint ID [redacted]. We will not consider this a closed complaint unless and until we have received a written invoice reflecting a zero balance with their company. Additionally, if the final response is for our company to say that this company did not use or imply the word free products in their dialogue, then the case will remain open. They did, in fact, lead us to believe that the product was free. When we called back to address they issue the directly told me that I was lying! When I told them I had someone listen to the entire conversation and they too confirmed that they eluded to free products, then they decided to resolve the issue! This company is a farse! They lie and cheat companies expecting them not to notice! I believe they should be put out of business! This case remains open at this time! Sincerely,[redacted]

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following:  On Jan **, 2017, Mr. M[redacted]  of ICL spoke with [redacted] regarding our Cherry Odor Control.  The price,...

quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager Butch R[redacted]. Our representatives never state "Free Sample". Butch R[redacted] has spoken with the complainant and has agr[redacted] to authorize a [redacted] calltag.  Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Once the product is returned ICL will issue credit. Sincerely, [redacted]

[redacted]   IndustrialChem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following:  Butch Reed has spoken directly with Tammy Blair and from a customer service perspective ICL will authorize a [redacted] calltag.  Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.  Debra H[redacted]