Instagram

Hi [redacted] Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Instagram password: [redacted] - My Instagram account has been hacked: [redacted] - I am not receiving my security code: [redacted] - My email or phone number is attached to someone else’s account: [redacted] Thanks,***The Facebook Team

Complaint: [redacted] I am rejecting this response because: you think I didn't try using the help center? I never get a single reaponse theeeYour customer support is absolutely atrocious and non-existent

Hi,Thanks for reaching out to Facebook through the Revdex.comWe've reviewed your report and it looks like this is no longer an issueSorry for any inconvenience this has caused.Thanks,***The Facebook Team

Hi [redacted] Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Instagram password: [redacted] Thanks, **The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ Hi ***, Thanks for your report In cases such as this, we encourage people to consider choosing an available version of the username for your use on InstagramWe suggest adding periods, numbers, underscores, or abbreviations to help you come up with a great available username For more information please go to this Help Center FAQ, https://help.instagram.com/XXXXXXXXXXXXXXX Thanks, [redacted] Community Operations Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) They didn't acknowledge my specific request and provided a form response Final Business Response / [redacted] (4000, 9, 2015/08/25) */ Hey ***, Sorry for the confusionWe've updated your Instagram username to @ [redacted] Thanks, [redacted] Community Operations Instagram Final Consumer Response / [redacted] (2000, 11, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hi,Thanks for contacting usIt looks like you're having a problem logging inTo get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center: [redacted] Thanks,***The Facebook Team

Hi,Thanks for writing inWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide a direct link (URL) to the account?Thanks, ***The Facebook Team

Complaint: [redacted] I am rejecting this response because: I am not really rejecting this, but I am responding to the question The email associated with the Instagram account [redacted] is [redacted] (with three *** at the end)My daughter's full name is [redacted] (she is the person who owns the account) Thank you for your time! Sincerely, [redacted]

Hi [redacted] Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.- I believe my content was removed in error: [redacted] Thanks,***The Facebook Team

Complaint: [redacted] I am rejecting this response because: I have looked at the Help links resources provided by the business long agoIn fact, this is the first thing I didI looked again just nowThe help link on this subject states that I might have mi-styped my email addressThis is not the case because I receive marketing emails from Instagram in my registered with Instagram email which is [email protected] Help link also states that the email with the security code may have gone into "Spam" folderI check "Spam" folder few times a day - this email has never arrived in regular folder or "Spam" folder No matter what I do, I do not receive an email with the security code and am not able to get into my account.Sincerely, [redacted]

Hi [redacted] ,Thanks for contacting usIt looks like you're having a problem logging inTo get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center: [redacted] Thanks,***The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience - My Instagram account has been hacked: [redacted] Thanks, The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/11/22) */ Hi, Thanks for your emailIt looks like you're reporting impersonation of someone who's under years oldSince we require everyone on Instagram to be at least 13, please report this account for belonging to an underage childLearn how to report an underage child in our Help Center: http://help.instagram.com/XXXXXXXXXXXXXXX Keep in mind that you'll just need to provide information about the underage child and not the person who may be impersonating them Thanks, [redacted] Community Operations Instagram Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have taken action to report this account as outlined above, however I am not satisfied with the business' responseThe policy to protect minors is appallingIf my child was 13, there would be no way to protect her from being impersonatedInstagram needs to reconsider their policy on this issue I want a confirmation that this account is deleted Final Business Response / [redacted] (4000, 9, 2015/11/30) */ Hi [redacted] , Thank you for reaching out about this issueI would like to help confirm that the account has been deleted but I don't actually see a link to the account or the username in your previous messagesIf you provide this information I will happily look into it Thanks! [redacted] Facebook Final Consumer Response / [redacted] (3000, 12, 2015/12/07) */ The account I reported is [redacted] .***49, I reported this through the Instagram process over a week ago and still believe it to be active Please confirm deletion of this account

Complaint: [redacted] I am rejecting this response because: Revdex.com, Please look at the response that was given to meI can't talk to anyone at the company and I've already mentioned that I've tried to go through the help topicsThis is the reason why I'm left with no alternative than to contact you in the first place That I can't speak to anyone in a company of thousands of employees to simply close my account is unacceptable!Sincerely, [redacted]

Hi [redacted] We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.comFor further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted] Thanks, The Facebook Team

Hi [redacted] Please provide a secure email we can use to reach you in regarding your instagram acctThe secure email needs to be an email address that's currently not linked to any ig acct Thank you, [redacted] The Facebook Team

Complaint: [redacted] I am rejecting this response because: Thank you very much for your time and consideration on this matterI would like to keep this complaint open in the Revdex.com system until our issue with the disabled account is fully resolvedI prefer not to close this complaint as this would reflect that it was resolved to my satisfactionI would like to wholeheartedly ask for a speedy resolution of this matter because my daughter (who is a senior in high school) was planning to use this Instagram account [redacted] as an important showcase item of her marketing skills on her early college applications and she is completely devastated that now that the time to apply for colleges is fast approaching, all her work on Instagram social media marketing has disappearedSincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/12/03) */ Hey ***! I understand the frustration when you see your posts are goneWe've gone ahead and restored themPlease let me know if you have any questions! Happy Holidays! [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Hi ***, It looks like this issue has already been resolved and your Instagram account is now accessiblePlease let us know if this is not the case Thanks, [redacted] Community Operations Instagram Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.) Yes, the issue has been handledI assume in the future when someone reports an account, it'll be properly investigated to avoid similar problems from arising and the website and windows phone app will be fixed so non Android users can dispute any issues that may arise

Hi,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Instagram account:- I forgot my Instagram password: [redacted] - My Instagram account has been hacked: [redacted] Thanks,The Facebook Team