Instagram

Complaint: [redacted]I am rejecting this response because:
 
My email is [redacted]
Sincerely,Lindsey Decker

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Instagram: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for contacting us. It looks like you're having a problem logging in. To get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center:[redacted]Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
- My Instagram account has been hacked: [redacted]
Thanks, 
The Facebook Team

Initial Business Response /* (1000, 5, 2015/10/28) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help...

Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
Facebook Support
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello once again,
Please note that as I previously stated I had already been reporting these posts, however nothing was being done by Instagram.
Also please note that this is not on Facebook and I can see that you have completely misread the case.
Know that the links to posts I have provided are breaking the rules of Community Guidelines and have been reported so by myself multiple times, however Instagram has ignored them and has not yet removed these posts. In my understanding users such as this do no get the privilege of posting such content as every person in Instagram should be treated the same and the same rules should apply, this is not the case with them. Instagram has been keeping their pictures and not removing them.
I will not take people such as yourself disregarding my case without even fully reading it, that is unprofessional and very rude towards me as a customer.
Please send this case to someone who will fully read it and resolve the issue by removing all posts that are breaking the rules of Community Guidelines on instagram.

Initial Business Response /* (1000, 6, 2015/09/16) */
Hi [redacted],
Thanks for reaching out to Instagram. Unfortunately, we're unable to give you access to this account or take further action on this request because you didn't provide an original, un-cropped, un-filtered version of an image...

that matches one that's been uploaded to the account.
We can't continue to assist you unless you respond with the email associated with the account and an image that matches the account.
Thanks for contacting Instagram,
[redacted]
The Instagram Team
Initial Consumer Rebuttal /* (3000, 8, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already provided several images. One of them should work as it is my account.
Final Business Response /* (4000, 10, 2015/09/24) */
Hi [redacted],
Thanks for your reply to Instagram through the Revdex.com.
We've reached out through our support channel to further address your complaint. Please check your email for updates from Instagram on your case.
Thanks for contacting Instagram,
[redacted]
The Instagram Team

Initial Business Response /* (1000, 7, 2015/12/03) */
Hi [redacted],
I'm sorry to hear about this, but I'd love to help. Can you send me your Instagram username so I can investigate further?
Thanks,
[redacted]
Community Operations
Instagram
Initial Consumer Rebuttal /* (3000, 9, 2015/12/04)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] is my username.
Final Business Response /* (4000, 11, 2015/12/17) */
Hi [redacted],
Your account has been disabled for not following the Instagram Community Guidelines and we won't be able to reactivate it.
We understand that people have different ideas about what's okay to share on Instagram, but to keep Instagram safe, we require everyone to follow the Community Guidelines. Learn more about the Community Guidelines:

https://help.instagram.com/communityguidelines/?ref=cr
Thanks,
[redacted]
Community Operations
Instagram
Final Consumer Response /* (4200, 13, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I am contacting through the Revdex.com is because I'm tired of the same automated response that I just received. Instagram is being very inconsiderate of those who are responsible for their success. The consumers. Everyone on [redacted] Instagram including Instagram sometimes violates the guidelines. I am almost out of a home because I lost my affialite connections due to lack of following and influence. I ask that you guys at least take the time to consider instead of constantly sending out the same automated message.

Complaint: [redacted]I am rejecting this response because: I have tried everything they have suggested on there response prior to them sending it.  I am requesting a phone call from the company to discuss the situation.  Furthermore, I would like to discuss if the e-mails I am receiving from "instagram" are real or a scam.  The email address appears  a little offSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: as I already explained in great detail , MY CHILD DOES NOT HAVE ACCESS TO THE ACCOUNT CREDENTIALS OR RECOVERY ACCOUNT to remove the Instagram account herself.  Is anyone actually reading my complaints or are these all going to be generic responses?  Storing and sharing partially NUDE images of MINORS- is that your bread and butter?  I guess law enforcement is the next step?  This is ridiculous.  You are refusing to remove an account that violates your own rules- why?! WHY?! If I have my child initiate a complaint through Revdex.com will you honor her request to remove it since according to Instagram, 13 is the new age of consent?  May you never have a teen that makes a poor choice...[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Instagram password: [redacted]- My Instagram account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Instagram: [redacted]- Report abuse on Instagram (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/11/30) */
Hi [redacted],
Here is a help center article on how you can report Hate accounts on Instagram: https://help.instagram.com/XXXXXXXXXXXXXXX/?ref=hc_fnav
If you think your posts have been wrongly deleted you can supply links to those posts in...

your reply.
Regards,
[redacted]
Instagram
Initial Consumer Rebuttal /* (3000, 7, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Instagram/Facebook receives payment from their verified users to promote hateful, racist, discriminatory propaganda on their accounts. Donald Trump is the main perpetrator for this unconstitutional, unlawful promotion against Muslims. This negative propaganda demoralizes Muslims and Muslim Americans all over the world.
Instagram/Facebook is encouraging mass havoc/violence/bullying against Muslims by allowing Donald Trump to spread his negative campaign through their interface. He is damaging our community and it's hurting our children and families. In order to reprimand the damages incurred, Donald Trump's Instagram and Facebook account must be deleted.
Donald J. Trump's Instagram & Facebook accounts:
https://www.instagram.com/realdonaldtrump/
https://www.facebook.com/DonaldTrump/?ref=br_rs

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted] 
Please check the link below to see if the following link will address your problem:
- I am not receiving my security code: [redacted]If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Thanks,[redacted]The Facebook Team

Hi,Thanks for contacting us. It looks like you're having a problem logging in. To get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center:[redacted]
Thanks, 
The Facebook...

Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account?Thanks,
[redacted]The Facebook Team

Hi,Thanks for contacting us. Unfortunately we cannot assist you through this channel. It looks like you're having a problem logging in. To get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center:[redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
Revdex.com, Please look at the response that was given to me. I can't talk to anyone at the company and I've already mentioned that I've tried to go through the help topics. This is the reason why I'm left with no alternative than to contact you in the first place.
That I can't speak to anyone in a company of thousands of employees to simply close my account is unacceptable!Sincerely,[redacted]

Final Consumer Response /* (2000, 7, 2015/11/02) */
Thank you! They have finally changed the email back!

Complaint: [redacted]I am rejecting this response because: they won't simply give me a name of an employee I can speak to directly to resolve this issue. I can't access the link and if it's simply to a help center, I've already tried that and it doesn't work. 
 
Why can't I speak to someone about this?
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I was contacted requesting to verify that I am indeed the owner of my business. After verification, an email to the help section on the public website was emailed to me. That link does not help me since there is no help articles pertaining to my exact issue. Not sure why they asked me to verify ownership, when they just emailed me a publicly available link. My response to that email on 2/9/17 has not received a reply yet.
 
A copy of my response is below:
--------------
Hello,
 
We have been through all this before. The help section does not help me find a solution. Something is wrong with the account. You have verified before what email it is set to and even changed it to different ones.
 
If I don't enter a password for the handle[redacted] get the error "The username you entered doesn't belong to an account. Please check your username and try again."
 
If I enter the password set during the reset links you have sent in the past I get "We couldn't connect to Instagram. Make sure you're connected to the internet and try again."
 
If I try to reset the password myself, it will say that it sent an email but it never comes.
 
I am able to login to other Instagram account on this computer. There appears to be something wrong with this account on your end. Can you look into what causes the errors above to happen?
 
Best Regards,
 
[redacted]
Director of Operations
[redacted]
------------------------Sincerely,[redacted]