Instagram

Final Consumer Response / [redacted] (2000, 5, 2015/08/12) */ All conflicts are resolved between myself, and InstagramThe report no longer needs to be posted, as it is not an issue anymore

Hi,Thanks for writing in to Facebook through the Revdex.comIt looks like you're reporting an account that was hackedTo get immediate help, please report the account here: [redacted] From this section of the Help Center you can lock down your account and learn how to keep it safe in the futureSince we don't support hacked accounts through this channel, this is the best way to get helpSorry for any inconvenience.Thank you for contacting Facebook,***The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.comFor further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted] Thanks, The Facebook Team

Complaint: [redacted] I am rejecting this response because: I have tried everything they have suggested on there response prior to them sending it I am requesting a phone call from the company to discuss the situation Furthermore, I would like to discuss if the e-mails I am receiving from "instagram" are real or a scam The email address appears a little offSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: None of those options will resolve my complaintI want the following instagram account deleted and I'm unable to do it myself as when I enter the security code, it brings me back to the login screen so someone on your end needs to delete it manually The instagram account is [redacted] My phone number on the account is a [redacted] number, [redacted] The email I used to have on the account was [redacted] but I accidentally removed it when I was trying to login Please ensure this account is deleted Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/20) */ Hi [redacted] , Unfortunately, we have already processed your previous request to delete your Instagram accountAs such, we no longer hold any of the content you added to that accountI'm sorry we're not able to grant your request in this case Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not everything is truly deleted Final Business Response / [redacted] (4000, 10, 2015/08/24) */ Hi [redacted] , As stated in our last email, we are not able to restore Instagram accounts that have been deletedWe apologize for the inconvenience Thanks, [redacted] Community Operations Facebook & Instagram Final Consumer Response / [redacted] (4200, 12, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) it CAN come back online

Complaint: [redacted] I am rejecting this response because: I have already went through those steps in the past and have not been able to come out with a satisfactory outcomeThe person I previously talked to [redacted] was unable to get it workingHe just sent me to those same articlesThere seems to be something disabling this account from logging in, getting automated reset emails, or even processing the manaul reset emails that [redacted] was sending properly Sincerely, [redacted]

Hi [redacted] Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Facebook or Instagram account:- My Instagram account has been hacked: [redacted] - I am not receiving my security code: [redacted] Thanks,***The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Hi [redacted] , Thanks for reaching out againUnfortunately, as previously mentioned, we cannot recover your account as it has already been deleted in accordance with your initial requestWe apologize for any inconvenience that this causes Thanks, [redacted] Community Operations Facebook

Complaint: [redacted] I am rejecting this response because: Their response is that they are investigating the problemBut there is still no resolution to this problem which has been going on for months nowI would like to have the resolution of this problem as soon as possible.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am still waiting for this to be resolvedI did get an initial contact from them but have not heard back yet.Sincerely, [redacted]

Hi,Thanks for writing inWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide a direct link (URL) to the Instagram account in question? If you can no provide a direct link please tell us the email associated with the account and the username on itThanks,The Facebook Team

Hi ***Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.Other:- I believe my content was removed in error: [redacted] - I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted] Thanks,***The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Hi [redacted] , Thanks for bringing this to our attentionThe best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook You can learn more about using report links by visiting the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr Facebook also provides several tools for addressing abuse on the site, including: - Sending a message to the person who posted - Blocking the person from contacting you - Reporting the person if their behavior is abusive Learn more about these tools in the Help Center: https://www.facebook.com/help/tools/?ref=cr Thanks, [redacted] Facebook Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello once again, Please note that as I previously stated I had already been reporting these posts, however nothing was being done by Instagram Also please note that this is not on Facebook and I can see that you have completely misread the case Know that the links to posts I have provided are breaking the rules of Community Guidelines and have been reported so by myself multiple times, however Instagram has ignored them and has not yet removed these postsIn my understanding users such as this do no get the privilege of posting such content as every person in Instagram should be treated the same and the same rules should apply, this is not the case with themInstagram has been keeping their pictures and not removing them I will not take people such as yourself disregarding my case without even fully reading it, that is unprofessional and very rude towards me as a customer Please send this case to someone who will fully read it and resolve the issue by removing all posts that are breaking the rules of Community Guidelines on instagram

Initial Business Response / [redacted] (1000, 7, 2015/12/03) */ Hi [redacted] , I'm sorry to hear about this, but I'd love to helpCan you send me your Instagram username so I can investigate further? Thanks, [redacted] Community Operations Instagram Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] is my username Final Business Response / [redacted] (4000, 11, 2015/12/17) */ Hi [redacted] , Your account has been disabled for not following the Instagram Community Guidelines and we won't be able to reactivate it We understand that people have different ideas about what's okay to share on Instagram, but to keep Instagram safe, we require everyone to follow the Community GuidelinesLearn more about the Community Guidelines: https://help.instagram.com/communityguidelines/?ref=cr Thanks, [redacted] Community Operations Instagram Final Consumer Response / [redacted] (4200, 13, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason I am contacting through the Revdex.com is because I'm tired of the same automated response that I just receivedInstagram is being very inconsiderate of those who are responsible for their successThe consumersEveryone on [redacted] Instagram including Instagram sometimes violates the guidelinesI am almost out of a home because I lost my affialite connections due to lack of following and influenceI ask that you guys at least take the time to consider instead of constantly sending out the same automated message

Initial Business Response / [redacted] (1000, 15, 2015/11/09) */ We cannot address the user's complaint as he has declined to go through the established IP infringement reporting procedure Initial Consumer Rebuttal / [redacted] (2000, 17, 2015/11/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) INSTAGRAM had the post removed

Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ Thanks for writing to us ***, Can you please clarify a few points to help us understand the issue better? What happened to your original username and what is your username now? What are you referring to when you mention "maintaining your data"? Clarifying these questions will help us investigate further Thank you, I look forward to hearing from you [redacted] Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Instagram fails to maintain data by not allowing the users to archive pictures, bio, user, comment, likes etc unlike their parent company Facebook which I'm confused by receiving a response from Instagram and Facebook make it very difficult to contact them directly to get the assistance for the help needed Their policies are not cohesive and they are ill organized with one another which makes this confusing for the user I just want stability with my account for my online business products etc which will require verification, blue checkmark so I can link to my website to my InstagramPlease use email to look up username and verify since you have my name it's a gmail account Final Business Response / [redacted] (4000, 9, 2015/10/01) */ Hi ***, Thank you for writing back inWe appreciate your feedback, and we're constantly working on improving the Instagram experience The best way to recover an account you have lost access to is via the tools in Instagram's Help Center (https://help.instagram.com/XXXXXXXXXXXXXXX)These tools are designed to provide necessary information that will help our teams accurately review access-related issuesInstagram also offers many other tools to help people resolve issues with their accountYou can learn more about these tools here: https://help.instagram.com/XXXXXXXXXXXXXXX/ Thanks again, [redacted] Community Operations Facebook Final Consumer Response / [redacted] (4200, 11, 2015/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Instagram is still messing with my account information, my endorsements, products and services I would not feel inclined to advertise on their websites for trends or purchase anything on their website due to their lack of securing my account There is also no consistency with their policies between Facebook and Instagram I have to be able to link my website with my instagram account and Instagram is providing unreliable services To protect the security and officialize my account which coordinates with my website and other social media accounts I will need verification for my account

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Hi [redacted] , Unfortunately, we have already processed your previous request to delete your Instagram accountAs such, we no longer hold any of the content you added to that accountI'm sorry we're not able to grant your request in this case Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It can be turn on Final Business Response / [redacted] (4000, 9, 2015/08/31) */ Hi [redacted] , Thanks for writing back inUnfortunately, as previously mentioned, we cannot reactive your account as we have already deleted it per your earlier requestWe apologize for any inconvenience that this causes Thanks, [redacted] Community Operations Facebook Final Consumer Response / [redacted] (4200, 11, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's possible

Hi,Unfortunately we cannot address your claim by phone, but we are happy to help through this channelThanks for writing inWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide a direct link (URL) to the account?Thanks, ***The Facebook Team

Hi,Thanks for contacting usUnfortunately we cannot assist you through this channelIt looks like you're having a problem logging inTo get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center: [redacted] Thanks,***The Facebook Team