Instagram

Hi,Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,
OscarThe Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: We have attempted to use Instagram's Help Center numerous times.  We have tried their phone number (###-###-####) and left numerous voice messages.  Either through neglect or because of an inadequate support system Instagram has allowed many of our families most precious memories recorded in video and picture to be lost.  We had 1000+ picture of babies saying first words or taking first steps, pictures of loved ones who are now past away, children achieving athletic milestones, and simple everyday moments that are special to us.  Unfortunately, we trusted Instagram to protect these memories and some of them are not saved anywhere else.
We attempted to use every avenue of support Instagram offered from the beginning.  The hackers changed the email account early on so we could not simply change the password and get our account back.  We attempted to use the Help Center links for our situation, but it would send us in a never ending loop.  I don't know if the Help Center was not updated for our version of phone, or if our situation was unique in some way.  But no matter how we tried to use it we got nowhere.  We do not have a Facebook account so that made getting support difficult. We did open an account just to get support, but that didn't seem to help either.
We tried to document some of our attempts for help here: [redacted]
You can see our first post was on Aug 11. That was already 6 days of attempting the Help Center; they had already deleted 400+ posts.  Then everyday that went by we could see our pictures slowly being deleted.  We got screen shots of many of the pictures, and for some of them that is all we have now.
If there is a way to reset an account to a specific date.  If they could reset our account to Aug 4th 2017, that would be amazing.  If they can not fix this situation, we want Instagram to try and figure out what went wrong so that this doesn't happen to anyone else.
Sincerely,[redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide the email address you used to log in to the account?Thanks,
[redacted]The Facebook Team

Hi [redacted],
Thanks for contacting us. It looks like you're having a problem logging in. To get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center:[redacted]
Thanks,[redacted]
The Instagram Team

Initial Business Response /* (1000, 5, 2015/08/31) */
Hi [redacted],
Thanks for reaching out again. Unfortunately, as previously mentioned, we cannot recover your account as it has already been deleted in accordance with your initial request. We apologize for any inconvenience that this...

causes.
Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (4000, 11, 2015/11/10) */
[redacted],
I have reviewed the complaint and removed the profile for violating our Instagram policies.
Let me know if there is anything further needed here and we will do our best to help you.
I hope this resolves the issue for you.
Thank...

you,
The Facebook Team.
Initial Consumer Rebuttal /* (2000, 13, 2015/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally did what I've been asking them to do for months. Thank you, Revdex.com!

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/11/21) */
Hi,
It looks like this account was deactivated by mistake. We're sorry for the inconvenience and you should now be able to log in.
We'll also permanently delete the digital image you provided. If you have any issues getting back into your...

account, please let us know.
Thanks,
[redacted]
Community Operations
Instagram

Initial Business Response /* (1000, 5, 2015/08/24) */
Hi [redacted],
Thank you for reaching out to Instagram through the Revdex.com. Because of the size of the Instagram community and the large number of requests we receive, we communicate with the community using email.
It seems like you're trying to...

report that your account was hacked. Please visit the Help Center to learn how to file a complete report:

http://help.instagram.com/XXXXXXXXXXXXXXX/
Thanks for contacting Instagram,
[redacted]
The Instagram Team

Hi [redacted]Thanks for your response. To get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center:[redacted]Thanks,[redacted]
The Instagram Team

Initial Business Response /* (1000, 5, 2015/09/17) */
Hi [redacted],
Thank you for writing in about your issue. I am unable to find an Instagram associated with the email address in your complaint. Can you please provide your user name and/or the email address associated with your...

account?
Thanks!
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you [redacted] for responding. My personal username is tanarthistorian. I am trying to create a business account and since these responses are sometimes made public I am not comfortable providing my personal email via this forum, but if someone wants to contact me at [redacted]@gmail.com I would be happy to give more information regarding my personal email and instagram account.
Thank you,
[redacted]
Final Business Response /* (4000, 9, 2015/09/24) */
Hi [redacted],
We've been able to locate the source of the issue and this should not be a problem going forward. We apologize for the inconvenience.
Please try again and let us know if you have any issues signing up for a new account.
Thanks,
[redacted]
Community Operations
Instagram

Initial Business Response /* (1000, 5, 2015/10/15) */
Hi [redacted],
Thank you for reaching out with this complaint. I'm sorry for the trouble you had appealing through the app. Unfortunately your account has been permanently disabled for violating Instagram's Community Guidelines. We will not...

reactivate it for any reason.
For more information about our policies, please read the Instagram Community Guidelines:
https://help.instagram.com/XXXXXXXXXXXXXXX/
Best,
[redacted],
Instagram
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear [redacted], Instagram and the Revdex.com,
Instagram has failed to provide an acceptable repose and explain why our account has been deleted, while keeping multiple pro-Cannabis accounts open. What did [redacted] specifically do that violates Instagram's Community Guidelines?
Per my previous message, "Numerous pro-cannabis pages like @[redacted], @[redacted], @[redacted], @[redacted] still exist."
Why are these accounts allowed and ours is not? Why is Instagram only deleting certain accounts?
We know Instagram deleted, then reactivated the account for @[redacted]. We will not be satisfied until our @[redacted] Instagram is reactivated.
Once again, please do the right thing. Reactivate our account and update your Community Guidelines to respect states' rights regarding recreational and medical marijuana.
Best Regards,
[redacted]
Communications Director
[redacted].com
[redacted]
[redacted].com

Hi [redacted], We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted] Thanks, [redacted]The Facebook Team