Instagram

Hi *** We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.comFor further assistance please visit the Help Center to find the best way to report this kind of issue:
***
Thanks,
The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 17, 2015/09/03) */
Hi ***,
We're having trouble finding an account with the information you providedPlease provide us with a valid username that was used to create the accountWhen we have this information, we can take another lookPlease note that we
can only address one username per request
Thanks for contacting Instagram,
***
The Instagram Team
Initial Consumer Rebuttal /* (3000, 19, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they did not read my complaint, judging by their reply
If it was made fraudulently and without my consent, please explain to me HOW I WOULD HAVE A USERNAME TO PROVIDE THEM?
The email it was attached to is ***@gmail.com
Simply delete any account referencing that email as it is NOT ME
Read the entire request before giving a canned copy/paste answer that shows you read maybe one sentence
Final Business Response /* (4000, 23, 2015/09/24) */
Hi ***,
Thanks for your reply to Instagram through the Revdex.comThis problem has been resolved
We aren't able to block people permanently from attempting to add or sign up with a specific email address, but only the person with access to the email account can confirm the new account or email change
To prevent others from trying to use your email address, you can sign up for your own account with this email or add it to an existing accountLearn how to add an email address to your account:
https://help.instagram.com/XXXXXXXXXXXXXXX/?ref=cr
If someone tries to add your email address to their account or tries to create a new account using your email address again, please let us knowWe'll help make sure your email address isn't added to an account you don't own
Thanks for contacting Instagram,
***
The Instagram Team

Hi ***Thanks for writing inWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide a direct link (URL) to the Instagram account in questions, or another potential email address associated with the account?Thanks,
***

Complaint: ***I am rejecting this response because: I'm sorry, but I haven't received
any form of contact in regards to resolving this issue, and I still have no way of contacting Instagram in order to retrieve my account that was wrongfully deleted without my permissionI feel helpless at the moment, like a sitting duck, knowing there's no way of knowing if my issue is truly going to be resolved or if this is a way to tide me over and see if I'll forget the matter.
It still says mt Instagram username is in use so therefor the account has to be backed up somewhere, and attempting to log in says that it "was requested to be deleted" which gets my hopes up that it's not entirely impossible to retrieve my Instagram account.
I do truly hope that some form of contact is made, even if it's just a "hey, we're working on it, sorry about the wait." I do know it's not the businesses fault, but it'd be nice to have some sort of comfort that everything is being handled or I can be helpedSorry if this came off as rude, I just really want my account back and my memories captured in photographs back along with it, because it was not my choice to have it deleted. Sincerely,*** ***

Complaint:***I am rejecting this response because: They have asked for more information
Response to Facebook/InstagramYou may use the email *** to associate handle *** with.Sincerely,*** ***

Complaint: ***I am rejecting this response because it is not resolvedThey have asked for more time.Sincerely,*** ***

Initial Business Response /* (1000, 20, 2015/09/18) */
Hi ***,
Sorry for the late responseI reactivated your account a few weeks ago, but please let me know if you have any more problems
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (2000, 22,
2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for verifying my account, I greatly appreciate your help

Complaint: ***I am rejecting this response because:
It does not provide any method to resolve thisBeen through the self help items alreadyNeed an actual person to help meAlso the link sent was for Facebook, not instagram.Sincerely,*** ***

Hi,Thanks for your replyWe're still reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,***
The Facebook Team

Complaint: ***I am rejecting this response because:Again, I do not feel like Instagram is listening to what has happened in this situation. They are asking for an account hyperlink, however there is no account any more. The account in questions *** (***) was hacked by *** (***), then they deleted our 1000+ posts while we attempted to get Instagram's help. Then the account was removed by Instagram after everything was deletedSo these hyperlinks will not work because the account was removed
Hacked -> Pictures Deleted -> Account Removed
The original account was
***
*** ***
***
###-###-####
The account was hacked on Aug 5th,
P.S
Thank you all (Revdex.com) for your help with this. This is the closest thing we have got to a real person this entire process.Sincerely,*** ***

Hi ***,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't
find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Instagram password: ***- I am not receiving my security code: ***Thanks,***The Facebook Team

Complaint: ***I am rejecting this response because it does not resolve the issuePlease read the complaint and address the trade name infringement of Instagram User *** which your company refuses to enforce.Sincerely,*** ***
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meNot only was someone able to return the account to me after several weeks of correspondence, but it’s taken care ofI’m super happy, thanks for all of your help. Sincerely, *** ***

Complaint: ***
Stop giving me the run around and wasting my timePlease show me some common courtesy and escalate this issue to someone who can address this tradename violation and stop replying with this nonsense
I am rejecting this response because we (***) already submitted an intellectual property violation with Instagram on February 6th and was denied for no apparent reasonThis is an Instagram violation, not a Facebook violationAnd your Instagram intellectual property division is obviously incompetent and does not understand the law
We are first in commerce for the use of* Your Instagram user violates our intellectual property: ***
This name is intellectual property of our website *** we have first in use rights of this name under the lawOur company and website was created before this instagram user account
We have attempted to contact this user to no avail and your company refuses to enforce our tradename rights and intervene
Either close this instagram account due to intellectual property violations or transfer it to usI don't care which you choose
Regards,*** ***

Hi ***Thank you for contacting us through the Revdex.comTo gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,***The Facebook Team

Complaint: ***I am rejecting this response because: these links are invalid and my account has been hacked and violates privacy concernI work for the healthcare team that does NOT abide by social media accountsTherefore, I request that this Instagram account *** be taken down / permanently purged immediately thank you.Sincerely,*** ***

Hi, We appreciate you taking the time to contact us, but unfortunately we can't further support this type of request through the Revdex.comFor further assistance please visit the Help Center to find the best way to report or solve this kind of issue: *** Thanks, The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.comFor further assistance please visit the Help Center to find the best way to report this kind of issue: *** Thanks, The Facebook Team

Complaint: ***I am rejecting this response because the business has not made an effort to resolve this issue beyond using canned responses outside of Revdex.com
I understand that going back and forth on Revdex.com is not the quick way to get this resolvedThat is why I have provided other methods to contact meUsually, when someone files a Revdex.com case, the business will engage the person outside of Revdex.com by phone or email to resolve the caseThen I would be more then willing to let the case closeThis has not happened
I imagine if someone spent about minutes actually looking into this issue, it would be resolvedPlease let me know if you can have someone actually look into my case
My email: ***
My cell phone: ***
My office phone: *** ***
Sincerely,*** ***