Instagram

Hi ***Thanks for your responseTo get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center: [redacted] Thanks, [redacted] The Instagram Team

Hi,Thanks for your patienceWe're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks, OscarThe Facebook Team

Hi ***Thanks for providing us with your preferred email addressWe're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks, ***The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Hi [redacted] , Thank you for flagging this to usIn order for us to investigate we will need more informationPlease respond back with the following: - Your Instagram username - The email address associated with your Instagram Account - A detailed description of the issue Once we have this information we will be able to review Thank you, [redacted] Instagram

Complaint: [redacted] I am rejecting this response because: This is the same message Facebook/Instagram sent to me last timeThis is unacceptable? The URL's provided are non existentAnd I would just like to request that my account [redacted] needs to be taken down because I do not have accessNor does the email I used to create the account existsTherefore, due to a heightened privacy concern and under my privacy risk caring for mentally ill patientsI demand that this page be permanently purged and taken downAgain, this is going no where Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Hi [redacted] , Thank you for reaching out to Instagram through the Revdex.comBecause of the size of the Instagram community and the large number of requests we receive, we communicate with the community using email It seems like you're trying to report that your account was hackedPlease visit the Help Center to learn how to file a complete report: http://help.instagram.com/XXXXXXXXXXXXXXX/ Thanks for contacting Instagram, [redacted] The Instagram Team

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Hi ***, Thank you for writing in about your issueI am unable to find an Instagram associated with the email address in your complaintCan you please provide your user name and/or the email address associated with your account? Thanks! [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you [redacted] for respondingMy personal username is tanarthistorianI am trying to create a business account and since these responses are sometimes made public I am not comfortable providing my personal email via this forum, but if someone wants to contact me at [redacted] @gmail.com I would be happy to give more information regarding my personal email and instagram account Thank you, [redacted] Final Business Response / [redacted] (4000, 9, 2015/09/24) */ Hi ***, We've been able to locate the source of the issue and this should not be a problem going forwardWe apologize for the inconvenience Please try again and let us know if you have any issues signing up for a new account Thanks, [redacted] Community Operations Instagram

Initial Business Response / [redacted] (1000, 7, 2015/08/18) */ Hi [redacted] , Thank you for reaching out to Instagram through the Revdex.comIt seems like you're trying to report that your account was hackedPlease visit the Help Center to learn how to file a complete report: http://help.instagram.com/XXXXXXXXXXXXXXX/?ref=cr Thanks for contacting Instagram, [redacted] The Instagram Team Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did contact Instagram to inform them of the fact that my account was hackedI asked that my account be deleted, and I was told that there was not enough proof that it was actually my account to be deletedI provided the email address that I used to sign up withBecause I had never uploaded a picture, I was told that I couldn't prove it was my accountAll Instagram had to do was look at the account to see that the email had been changed, and there was suddenly hundreds of people being followed who have pictures displaying near nakednessI have unfollowed them and changed my email address back, but I find it appealing and encouraging to hackers that when I provide the information the demonstrate that the account is mine, that I can't have my account deleted Final Business Response / [redacted] (4000, 11, 2015/08/24) */ Hi [redacted] , Thank you for reaching out to Instagram through the Revdex.comIt appears that the username you have provided for your account is incorrectPlease visit this page in the Help Center to recover your account using your email [redacted] @gmail.com: https://help.instagram.com/XXXXXXXXXXXXXXX Thanks for contacting Instagram, [redacted] The Facebook Team

Complaint: [redacted] I am rejecting this response because: We have attempted to use Instagram's Help Center numerous times We have tried their phone number (###-###-####) and left numerous voice messages Either through neglect or because of an inadequate support system Instagram has allowed many of our families most precious memories recorded in video and picture to be lost We had 1000+ picture of babies saying first words or taking first steps, pictures of loved ones who are now past away, children achieving athletic milestones, and simple everyday moments that are special to us Unfortunately, we trusted Instagram to protect these memories and some of them are not saved anywhere else We attempted to use every avenue of support Instagram offered from the beginning The hackers changed the email account early on so we could not simply change the password and get our account back We attempted to use the Help Center links for our situation, but it would send us in a never ending loop I don't know if the Help Center was not updated for our version of phone, or if our situation was unique in some way But no matter how we tried to use it we got nowhere We do not have a Facebook account so that made getting support difficultWe did open an account just to get support, but that didn't seem to help either We tried to document some of our attempts for help here: [redacted] You can see our first post was on Aug That was already days of attempting the Help Center; they had already deleted 400+ posts Then everyday that went by we could see our pictures slowly being deleted We got screen shots of many of the pictures, and for some of them that is all we have now If there is a way to reset an account to a specific date If they could reset our account to Aug 4th 2017, that would be amazing If they can not fix this situation, we want Instagram to try and figure out what went wrong so that this doesn't happen to anyone else Sincerely, [redacted]

Email address associated with Facebook/Instagram account: [redacted] and [redacted] (This last address has been deactivated for years) A direct link to YOUR Facebook/Instagram [redacted] *** [redacted] thank you

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.comFor further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted] Thanks, ***The Facebook Team

Complaint: [redacted] I am rejecting this response because:Do your job, this is the second time you have sent me this responseI provided documentation, reported the account along with several other peopleYou have not taken any action to resolve this complaintYou are not making me happy, I am only getting more frustrated as you continue to allow these hackers to hold my account hostageI will seek counsel if you respond with the same response for a third timeThe link you are providing is the link I initially used yo get the issue resolved, you did nothingThat is how we arrived at the bub complaintPlease do your job.Sincerely, [redacted]

Revdex.com: The complaint has been resolvedThank you.Sincerely, [redacted] ***

Hi [redacted] Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Instagram password: [redacted] - My Instagram account has been hacked: [redacted] Thanks,**The Facebook Team

Complaint: [redacted] I am rejecting this response because: they won't simply give me a name of an employee I can speak to directly to resolve this issueI can't access the link and if it's simply to a help center, I've already tried that and it doesn't work Why can't I speak to someone about this? Sincerely, [redacted]

Hi,Thanks for contacting usIt looks like you're having a problem logging inTo get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center: [redacted] Thanks, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/11/21) */ Hi, It looks like this account was deactivated by mistakeWe're sorry for the inconvenience and you should now be able to log in We'll also permanently delete the digital image you providedIf you have any issues getting back into your account, please let us know Thanks, [redacted] Community Operations Instagram

Hi [redacted] Thanks for your patienceWe're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,***The Facebook Team

Hi [redacted] Thanks for contacting usIt looks like you're having a problem logging inTo get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center: [redacted] Thanks,***The Facebook Team

Hi,Thanks for writing inWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide the email address you used to log in to the account?Thanks, ***The Facebook Team