Instagram

Hi [redacted] Please check the link below to see if the following link will address your problem: - I am not receiving my security code: [redacted] If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.Thanks,***The Facebook Team

Hi [redacted] , Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience [redacted] Thanks, ***

Complaint: [redacted] I am rejecting this response because: I was contacted requesting to verify that I am indeed the owner of my businessAfter verification, an email to the help section on the public website was emailed to meThat link does not help me since there is no help articles pertaining to my exact issueNot sure why they asked me to verify ownership, when they just emailed me a publicly available linkMy response to that email on 2/9/has not received a reply yet A copy of my response is below: -------------- Hello, We have been through all this beforeThe help section does not help me find a solutionSomething is wrong with the accountYou have verified before what email it is set to and even changed it to different ones If I don't enter a password for the handle [redacted] get the error "The username you entered doesn't belong to an accountPlease check your username and try again." If I enter the password set during the reset links you have sent in the past I get "We couldn't connect to InstagramMake sure you're connected to the internet and try again." If I try to reset the password myself, it will say that it sent an email but it never comes I am able to login to other Instagram account on this computerThere appears to be something wrong with this account on your endCan you look into what causes the errors above to happen? Best Regards, [redacted] Director of Operations [redacted] ------------------------Sincerely, [redacted]

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.comFor further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted] Thanks, The Facebook Team

Complaint: [redacted] I am rejecting this response because: The link provided does not work The bottom line is, 1)I sign into my account [redacted] 2)The homepage then says: "We noticed some unusual activity on your accountWe'll send you a security code to verify your account." 3)I click "Verify by email" - no other verification options are available and I am prompted to "enter the 6-digit security code we just sent you to verify your account" 5)No verification email is sent through My email is [redacted] and that is the address associated with the account I would really like to get this resolved as soon as possible please Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ Hi ***, Thank you for reaching out with this complaintI'm sorry for the trouble you had appealing through the appUnfortunately your account has been permanently disabled for violating Instagram's Community GuidelinesWe will not reactivate it for any reason For more information about our policies, please read the Instagram Community Guidelines: https://help.instagram.com/XXXXXXXXXXXXXXX/ Best, ***, Instagram Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear ***, Instagram and the Revdex.com, Instagram has failed to provide an acceptable repose and explain why our account has been deleted, while keeping multiple pro-Cannabis accounts openWhat did [redacted] specifically do that violates Instagram's Community Guidelines? Per my previous message, "Numerous pro-cannabis pages like @ [redacted] , @ [redacted] , @ [redacted] , @ [redacted] still exist." Why are these accounts allowed and ours is not? Why is Instagram only deleting certain accounts? We know Instagram deleted, then reactivated the account for @ [redacted] We will not be satisfied until our @ [redacted] Instagram is reactivated Once again, please do the right thingReactivate our account and update your Community Guidelines to respect states' rights regarding recreational and medical marijuana Best Regards, [redacted] Communications Director ***@ [redacted] .com [redacted] .com

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Hi ***, Thank you for reaching out to Instagram through the Revdex.comWe looked into your report and it appears that your issue has been resolvedHowever, we're not able to restore content that has been removed from an Instagram accountIf you have any other questions related to Instagram, please visit the Help Center: https://help.instagram.com/?ref=cr Thanks for contacting Instagram, [redacted] The Instagram Team

Hi,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience - Report an impostor account on Instagram: [redacted] Thanks, The Facebook Team

Hi [redacted] Thank you for contacting us through the Revdex.comTo gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,***The Facebook Team

Final Consumer Response / [redacted] (2000, 7, 2015/11/02) */ Thank you! They have finally changed the email back!

Hi,Thank you for contacting us through the Revdex.comTo gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,***The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an
answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: ***- Report an impostor account on Instagram: ***- Report abuse on Instagram (ex bullying, harassment, spam): ***- Report other abuse on Facebook (ex bullying, harassment, spam): ***Thanks,The Facebook Team

Complaint: ***I am rejecting this response because: they are redirecting me to file under their help center of which has been of no help despite the MULTIPLE times I have filed complaints under BOTH of those help centersBOTH help centers sent me back the SAME copy/pasted responses where I could not reach an actual person to speak toi sent in photos of my copyright and ID to prove it as directedand nothing was done
I would like this information forwarded as a response to the businessI did not see a reply button, i'm assuming I have to send it to Revdex.com to fwd to the company
-Here is the original report I sent to their help center where they did nothing to remove the account
Which of the following best describes your situation?: ***Do you have an Instagram account?: Yes: ***Is this account impersonating you?: ***Your full name:: ***Your email address:: ***The full name listed on the account that you're reporting: ***Instagram username(s) of reported account(s):: ***Description:: Impersonating me by misleading, confusing & deceiving others into thinking the *** account is meUsing my copyrighted photos, character, art and property. the *** one is impersonating me as well as using my copyrighted character/photos and copy/pasting descriptions from my social media accountsI tried to contact them before filing any reports but they promptly blocked me upon first contactI am now unable to even report the account from Instagram They've been trying to crop out my watermarks as well but you can still see it present on many of the images they've stolen from my account.examples -again, their whole account is using my content/descriptionsPeople have been being deceived thinking they are following my account, talking to me & interacting with me when in fact they are notI've had many people say they thought I made a new IG & weren't aware *** wasn't methey are pretending to be me & deceiving others to believe that they are me! :/***
I would like this impersonation account removed please!
If more proof is needed I have posted this on my IG as extra proof of ownership: ***Sincerely,*** ***

Hi ***Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find
an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.- My Instagram account has been hacked: ***Thanks,***The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.comFor further assistance please visit the Help Center to find the best way to report this kind of issue: *** Thanks, ***The Facebook Team

Complaint: ***I am rejecting this response because: I wish to proceed with gaining help because the Instagram Help Center doesn't answer my question
I own the Instagram account*** and it has been in operation for almost two years, forming in June I run the group with my friends in the United States, Australia, Germany and other areas of the United KingdomHence, my account was triggered for suspicious activity due to all of these locations accessing the accountWhen I go to try and sign into my account, I get an error message of "We noticed some unusual activity on your accountWe'll send you a security code to verify your account." I click on the "Ok" option to send via email, and get directed to a page asking me to "Enter the 6-digit security code we just sent you via email to verify your account."
The email associated with the account is *** - and no 6-digit security code has been sent to it, even after multiple tries to get the code sent
I am looking for a resolution to this issue.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/07/21) */
Hi ***,
Thanks for reaching out through the Revdex.comThis channel is not monitored actively so I am going to respond to your question separately via email at ***@gmail.com
Thanks!
***
Initial Consumer Rebuttal /*
(3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business still hasn't contacted me its been a week too!
Final Business Response /* (4000, 9, 2015/08/09) */
Hi ***,
My messages to your gmail account might have gone to spam, so re-sending here
After reviewing your account, we've found that you're not following the Instagram Community GuidelinesFor security reasons, we can't provide additional information about why your account was disabled, and we will not be able to reactivate your account for any reasonWe're sorry for any inconvenience this may cause
For more information about our policies, please read the Instagram Community Guidelines: https://help.instagram.com/XXXXXXXXXXXXXXX/
Thanks!
***

Complaint: ***I am rejecting this response because:
As I have said multiple times, first in your help center and now here, you have failed to respond to my inquiries and requests in the help centerI want a phone call, with an actual living breathing human representative, from somebody in your customer service department/help center responding to all of the complaints made by my account there and reiterated here before I drop this complaint.
Please stop wasting all of our time and get this done, now
Sincerely,*** ***

Initial Business Response /* (1000, 7, 2015/11/06) */
Hi ***,
Thanks for contacting the Revdex.com and for taking the time to report this account
Our enforcement teams reviewed the account and did not find content that violates our Community Guidelines
(https://help.instagram.com/XXXXXXXXXXXXXXX/)Please let us know if you see anything else that you believe violate these guidelinesReports like yours are an important part of making Instagram safe and welcoming for everyone
Thanks,
***
Support Specialist
Initial Consumer Rebuttal /* (3000, 9, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted this company and filed gave them information about the phony accounts and scamsI never received a response from them regarding the matterThis company is not doing anything at all to protect its users
Final Business Response /* (4000, 11, 2015/11/10) */
***,
I am sorry that you and your son have encountered this frustrating experience with an Instagram accountI was unable to find an account for ***, but did investigate *** and did not find any content that violated our policiesIf you can provide a link for us for ***, we can investigate that account further as well
Did the money exchange happen over Instagram? This will help us know if there is further investigation that we need to make
Please reach out to your local law enforcement if you ever feel unsafe because of the things you see on Instagram
Thank you for reaching out to us
The Facebook Team

Hi,Thank you for contacting Facebook through the Revdex.comIt looks like your account has been temporarily blocked from using certain Facebook featuresWe use blocks to help keep Facebook a safe and welcoming community for everyone. Some reasons your account may have been blocked
include:-Repeatedly commenting on posts in a short period of time-Rapidly adding people to a group-Tagging people who aren't your friends in real lifeTo learn more about blocks and why they happen, visit the Help Center:***Thanks,***The Facebook Team