Instagram

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I accept part of Instagram response and that was, they did finally remove the imposter accountI also asked Instagram to
provide me the name and information on the impostor, so I can press charges to the necessary authorities, if charges are
pursued, this imposter will do it again and could be doing it right nowThis imposter had baby pictures of my son posted etc
*** ***

Initial Business Response /* (1000, 5, 2015/12/03) */
Hey ***!
Thank you for writing inI understand the frustration of not being able to log into your Instagram accountIt looks like you've been able to log into your accountWould you consider this matter resolved? If not, please respond
back with any information you can provide, including screenshots
Thank you!
***
Community Operations
Instagram

Final Consumer Response /* (2000, 15, 2015/07/13) */
It seems as though Instagram deleted the accountIt was recreated numerous times but it appears that it is no longer an active account

Complaint: ***I am rejecting this response because:
The issue has NOT been resolvedThe two accounts are still there when I go on Instagram:
***
and
***
I asked for a name and number of an Instagram employee I can talk to directly so that this can be resolved quicklyI still haven't received one
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/16) */
Hi ***,
Thanks for reaching out to Instagram through the Revdex.com
We looked into your report and it appears that your issue has been resolvedWe sincerely apologize for the inconvenience
If you have any other questions related to
Instagram, please visit the Help Center:
https://help.instagram.com/?ref=cr
Thanks for contacting Instagram,
***
The Instagram Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Hi *** We appreciate the feedbackWe're always trying to improve the Facebook experienceIf you have any other suggestions, please reach out to us here: ***Thanks, ***The Facebook Team

Hi ***
Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't
find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.- I believe my content was removed in error: ***Thanks,***The Facebook Team

Complaint: ***I am rejecting this response because:
Hello ***
Thank you for your response, first of all I been emailing Instagram since last three months regarding this issue with no response
Link bellow is broken and not working and the other one dose not have solution to my issue
I am president at*** *** and we just started our brand new account on Instagram***
Unfortunately we lost access to that account because of email been changed, who and how? I dont have any idea! to make sure please review our school website and you'll find same logo, same suffix, same username "continents.us"***
This is our school account, that have our school name and logo and same username as*** *** please let me know if you can reset the email address for this account? keep in mind the original email address created under this account was*** and if you can restore our access to this account, please use the same email ***
Sincerely,*** ***

Hi ***Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't
find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.Other:- I believe my content was removed in error: ***- How can I download my information from Facebook?: ***Thanks,***The Facebook Team

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I have emailed instragram almost dozen times about this issue but no one has responded and I send them pictures so onmy hacked accounts

Complaint: ***I am rejecting this response because: I have read all your help links and performed all steps described in your help linksI am not able to log into my account no matter what I do
This is business account and I need to use it for businessHere is the my account - ***
I have not been able to log into my account already for monthsI am not able to do any marketingThis affects my business sales
I have over 9,followersIf I did not have so many followers, I would just create a new accountBut with so many followers, I am not willing to forgo this account
Please assist me in getting back into my account as soon as possible
Sincerely,*** ***

Hi ***,Thanks for your patienceWe're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,**The Facebook Team

Complaint: ***I am rejecting this response because:I provided that information in my last complaint and you guys did absolutely nothing.the username ** *** and this has been a problem with my past photosSincerely,*** **

Initial Business Response /* (1000, 5, 2015/08/18) */
Hi ***,
Thank you for reaching out to Instagram through the Revdex.comWe have responded to your original request directly to Instagram
We apologize for any inconvenience
Thanks for contacting Instagram,
***
The Instagram
Team
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Instagram stated they have reached out to me directly with the original requestThis is not true, I have not received an email or phone call from InstagramMy issue with Instagram is not resolvedIf you can ask for documentation that they have contacted me and the result of the outcome of my issue that would be greatI have yet to be contacted by Instagram and my issue is unresolved
Final Business Response /* (4000, 9, 2015/08/24) */
Hi ***,
Thank you for your response to Instagram through the Revdex.comOur response was sent to the email address you had provided us with your original request to Instagram
Since you have reported that you did not receive an email to that email address, I have initiated the recovery process for your account by sending a request for business documentation to the email address you are using to correspond through the Revdex.com (***@gmail.com)
We apologize for any inconvenience
Thanks for contacting Instagram,
***
The Instagram Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.comFor further assistance please visit the Help Center to find the best way to report or solve this kind of issue: *** Thanks, The Facebook Team

Complaint: ***I am rejecting this response because:
I completed the process over weeks ago, sent my identification already no responsePlease resolve the issue
Sincerely,*** ***

Complaint: ***I am rejecting this response because facebook is rejecting to uphold tradename infringement on Instagram.com.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
As I stated in my original complaint, there were no nstagram "HELP" features that worked to resolve my issue. All HELP directives that I exhausted resulted in the same response and WEB page, "This Page is not available". Someone hacked my Instagram account, and changed my email to a different email, which I included in my previous rejection. As a result I lost all of my followers and pictures etc. I want this corrected! Please!Sincerely,*** ***

Hi,
We appreciate your email and concern for your child's accountUnfortunately, Facebook is forbidden by federal and many state laws to release any information regarding a user's account to anyone that is not the account owner
We apologize for any inconvenience this security policy may cause, and encourage you to direct your child to Facebook's Help Center:***
With your help, she or he can find further information or an appropriate avenue of contact for additional support.
Thanks,
The Facebook Team