Instagram

Hi [redacted]Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep...

it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,**The Facebook Team

Initial Business Response /* (1000, 7, 2015/08/18) */
Hi [redacted],
Thank you for reaching out to Instagram through the Revdex.com. It seems like you're trying to report that your account was hacked. Please visit the Help Center to learn how to file a complete report:
...


http://help.instagram.com/XXXXXXXXXXXXXXX/?ref=cr

Thanks for contacting Instagram,
[redacted]
The Instagram Team
Initial Consumer Rebuttal /* (3000, 9, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did contact Instagram to inform them of the fact that my account was hacked. I asked that my account be deleted, and I was told that there was not enough proof that it was actually my account to be deleted. I provided the email address that I used to sign up with. Because I had never uploaded a picture, I was told that I couldn't prove it was my account. All Instagram had to do was look at the account to see that the email had been changed, and there was suddenly hundreds of people being followed who have pictures displaying near nakedness. I have unfollowed them and changed my email address back, but I find it appealing and encouraging to hackers that when I provide the information the demonstrate that the account is mine, that I can't have my account deleted.
Final Business Response /* (4000, 11, 2015/08/24) */
Hi [redacted],
Thank you for reaching out to Instagram through the Revdex.com. It appears that the username you have provided for your account is incorrect. Please visit this page in the Help Center to recover your account using your email [redacted]@gmail.com:
https://help.instagram.com/XXXXXXXXXXXXXXX
Thanks for contacting Instagram,
[redacted]
The Facebook Team

Hi,Unfortunately we cannot address your claim by phone, but we are happy to help through this channel. Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account?Thanks,
[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- My Instagram account has been hacked: [redacted]- I am not receiving my security code: [redacted]
Thanks,[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Instagram password:[redacted]Thanks,
**The Facebook Team

Hi [redacted],Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Instagram account:- I forgot my Instagram password: [redacted]- My Instagram account has been hacked: [redacted]Thanks,The Facebook Team

Hi [redacted]Thanks for contacting us. It looks like you're having a problem logging in. To get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center:[redacted]Thanks,[redacted]The Facebook...

Team

Complaint: [redacted]I am rejecting this response because:
None of those options will resolve my complaint. I want the following instagram account deleted and I'm unable to do it myself as when I enter the security code, it brings me back to the login screen so someone on your end needs to delete it manually.
The instagram account is [redacted]
My phone number on the account is a [redacted] number, [redacted]. 
The email I used to have on the account was [redacted] but I accidentally removed it when I was trying to login.
Please ensure this account is deleted.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have already went through those steps in the past and have not been able to come out with a satisfactory outcome. The person I previously talked to[redacted] was unable to get it working. He just sent me to those same articles. There seems to be something disabling this account from logging in, getting automated reset emails, or even processing the manaul reset emails that [redacted] was sending properly.
Sincerely,[redacted]

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted] Thanks,...

[redacted]The Facebook Team

Hi,Thanks for contacting us. It looks like you're having a problem logging in. To get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center:[redacted]Thanks,[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/08/20) */
Hi [redacted],
Unfortunately, we have already processed your previous request to delete your Instagram account. As such, we no longer hold any of the content you added to that account. I'm sorry we're not able to grant your request in this case....


Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not everything is truly deleted.
Final Business Response /* (4000, 10, 2015/08/24) */
Hi [redacted],
As stated in our last email, we are not able to restore Instagram accounts that have been deleted. We apologize for the inconvenience.
Thanks,
[redacted]
Community Operations
Facebook & Instagram
Final Consumer Response /* (4200, 12, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
it CAN come back online

Hi [redacted] We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted]
Thanks, 
The Facebook Team

Final Consumer Response /* (2000, 5, 2015/08/12) */
All conflicts are resolved between myself, and Instagram. The report no longer needs to be posted, as it is not an issue anymore.

Revdex.com:
The complaint has been resolved. Thank you.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/09/21) */
Thanks for writing to us [redacted],
Can you please clarify a few points to help us understand the issue better?
What happened to your original username and what is your username now?
What are you referring to when you mention "maintaining your...

data"?
Clarifying these questions will help us investigate further.
Thank you, I look forward to hearing from you.
[redacted]
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Instagram fails to maintain data by not allowing the users to archive pictures, bio, user, comment, likes etc unlike their parent company Facebook which I'm confused by receiving a response from.
Instagram and Facebook make it very difficult to contact them directly to get the assistance for the help needed.
Their policies are not cohesive and they are ill organized with one another which makes this confusing for the user.
I just want stability with my account for my online business products etc which will require verification, blue checkmark so I can link to my website to my Instagram. Please use email to look up username and verify since you have my name it's a gmail account.
Final Business Response /* (4000, 9, 2015/10/01) */
Hi [redacted],
Thank you for writing back in. We appreciate your feedback, and we're constantly working on improving the Instagram experience.
The best way to recover an account you have lost access to is via the tools in Instagram's Help Center (https://help.instagram.com/XXXXXXXXXXXXXXX). These tools are designed to provide necessary information that will help our teams accurately review access-related issues. Instagram also offers many other tools to help people resolve issues with their account. You can learn more about these tools here: https://help.instagram.com/XXXXXXXXXXXXXXX/
Thanks again,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Instagram is still messing with my account information, my endorsements, products and services.
I would not feel inclined to advertise on their websites for trends or purchase anything on their
website due to their lack of securing my account.
There is also no consistency with their policies between Facebook and Instagram.
I have to be able to link my website with my instagram account and Instagram is providing unreliable services.
To protect the security and officialize my account which coordinates with my website and other social media accounts I will need verification for my account.

Initial Business Response /* (1000, 5, 2015/09/08) */
Hi [redacted],
Thank you for flagging this to us. In order for us to investigate we will need more information. Please respond back with the following:
- Your Instagram username
- The email address associated with your Instagram Account
-...

A detailed description of the issue
Once we have this information we will be able to review.
Thank you,
[redacted]
Instagram

Initial Business Response /* (1000, 15, 2015/11/09) */
Hi [redacted],
Thanks for reaching out to Instagram through the Revdex.com. It looks like you're receiving push notifications for someone else's account. Learn how to stop receiving these...

notifications:
https://help.instagram.com/XXXXXXXXXXXXXXX/?ref=cr
We also understand your concern about someone using your information. Because people can share the same name, we don't block people from listing the same name as someone else on Instagram.
If you come across someone impersonating you again, please report it to us:
https://help.instagram.com/XXXXXXXXXXXXXXX/
Thanks for contacting Instagram,
[redacted]
The Instagram Team

Hi [redacted] We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted] Thanks, [redacted]The Facebook Team