Instagram

This is regarding a complaint against Instagram.  My wife's account was hacked, they deleted the...

posts, and now the account has been completely removed.  Instagram asked for a direct link; I am not sure what link they want since the account is gone now. It was [redacted]  , but now it is removed.
 
My wife ([redacted])  had her Instagram account ([redacted]) which was under her email ([redacted]) hacked on Aug 5th, and then it was changed to ([redacted]), with a name of [redacted] They deleted all of our post, which was 1000+ videos and pictures, some of which we do not have saved anywhere else.
 
You can see our pictures being deleted and some of what we have done to try and resolve this here,...
[redacted]

Hi [redacted]Thanks for providing us with your preferred email address. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,
[redacted]The Facebook Team

Initial Business Response /* (1000, 7, 2015/12/03) */
Hey [redacted]!
I understand the frustration when you see your posts are gone. We've gone ahead and restored them. Please let me know if you have any questions!
Happy Holidays!
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal...

/* (2000, 9, 2015/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/24) */
Hi [redacted],
Unfortunately, we have already processed your previous request to delete your Instagram account. As such, we no longer hold any of the content you added to that account. I'm sorry we're not able to grant your request in this case....


Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It can be turn on
Final Business Response /* (4000, 9, 2015/08/31) */
Hi [redacted],
Thanks for writing back in. Unfortunately, as previously mentioned, we cannot reactive your account as we have already deleted it per your earlier request. We apologize for any inconvenience that this causes.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's possible

Initial Business Response /* (1000, 5, 2015/12/07) */
Hi [redacted],
Thank you for reaching out. I cannot find an Instagram account linked to the email address you supplied. Can you please help me find your account by responding with the username, or the email address or phone number associated...

with the account?
Thanks!
[redacted],
Instagram
Initial Consumer Rebuttal /* (3000, 7, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response. My associated email address is [redacted]@gmail.com and my username is msmglover.
Final Business Response /* (4000, 9, 2015/12/23) */
Hi [redacted],
Your account has been disabled for not following the Instagram Community Guidelines and we won't be able to reactivate it.
We understand that people have different ideas about what's okay to share on Instagram, but to keep Instagram safe, we require everyone to follow the Community Guidelines. Learn more about the Community Guidelines:

https://help.instagram.com/communityguidelines/?ref=cr
Thanks,
[redacted]
Community Operations
Instagram
Final Consumer Response /* (4200, 11, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the exact same automatic response I have been getting forever. The fact of the matter is I kept all of the rules. My business is a legitimate business. I sent an EIN number I sent pictures of pictures that was on my Instagram. I also read on your page where it stated that if you were found to not be following the rules that you could appeal and you guys have yet to give me that option. Not to mention I haven't been told what I've done to go against your rules and policies. If you're not going to give people that option then don't offer that option. Not only that I did absolutely nothing wrong but promote my Real business. I've seen naked pics and videos and these pages are still on there. How is that possible if I have a legit business through Younique makeup. The funny thing is I don't even need an EIN number for the makeup that I was selling. I sent pics of my previous advertising on Instagram because I was revamping my page for the holidays and we started selling new products and clearing out old product. Honestly I'm tired of going back and forth and honestly. I should have been gotten my page back by now seeing as how it only took the famous girl on her reality tv show a trip to your office. I feel discriminated against. Trust me that is not a good feeling. I don't want to escalate this situation but I most definitely will if I have to.

Hi [redacted]
Please provide a secure email we can use to reach you in regarding your instagram acct. The secure email needs to be an email address that's currently not linked to any ig acct. 
Thank you,
**
The Facebook Team

Hi,Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/12/23) */
Hi [redacted],
Sorry to hear about this experience. To investigate further, it would help if I had your daughter's Instagram handle. However, buying and selling of Instagram accounts does violate our policies. We'll try to act on the user who was...

promising to sell their account, but please advise your daughter that she shouldn't pursue this in the future.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello [redacted],
Thank you for getting back to me in regards to this matter. I accept your response because you are looking into stopping the person that is selling accounts and then taking them back.
My daughter told me that her Handle name is abelscult. I've told my daughter to never trust something like this again. I had mixed feelings about it from the beginning, but she had to learn the lesson herself.
However, this person needs to learn that ripping off people is not something they should be able to get away with. I think it is disgusting.
Thank you,
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
I have already done this. I have read your support pages and I'm unable to get back into my account. As previously specified, the system is not giving me access to the account despite the fact I input the security code correctly. If you do not directly contact me to discuss the removal of [redacted] on instagram, I will be taking legal action as this is getting beyond a joke. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Do your job, this is the second time you have sent me this response. I provided documentation, reported the account along with several other people. You have not taken any action to resolve this complaint. You are not making me happy, I am only getting more frustrated as you continue to allow these hackers to hold my account hostage. I will seek counsel if you respond with the same response for a third time. The link you are providing is the link I initially used yo get the issue resolved, you did nothing. That is how we arrived at the bub complaint. Please do your job.Sincerely,[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Instagram password: [redacted]- My Instagram account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,[redacted]The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted]...

Thanks, The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
- Report an impostor account on Instagram: [redacted]
Thanks, 
The Facebook Team

Complaint: [redacted]I am rejecting this response because: I have already attempted to submit reports through the instagram app. I have reported that this person is spam and porn and has my pics on their profile. I wouldn't have resorted to the Revdex.com complaint if my other attempts had been successful. I never even got replies to my reports.Sincerely,[redacted]

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,**The Facebook Team

Complaint:[redacted]I am rejecting this response because: you think I didn't try using the help center? I never get a single reaponse theee. Your customer support is absolutely atrocious and non-existent

Complaint: [redacted]I am rejecting this response because:
 
Thank you very much for your time and consideration on this matter. I would like to keep this complaint open in the Revdex.com system until our issue with the disabled account is fully resolved. I prefer not to close this complaint as this would reflect that it was resolved to my satisfaction. I would like to wholeheartedly ask for a speedy resolution of this matter because my daughter (who is a senior in high school) was planning to use this Instagram account [redacted] as an important showcase item of her marketing skills on her early college applications and she is completely devastated that now that the time to apply for colleges is fast approaching, all her work on Instagram social media marketing has disappeared. Sincerely,[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.
- My Instagram...

account has been hacked: [redacted]
Thanks, 
The Facebook Team

Complaint: [redacted]I am rejecting this response because: The profile name is
[redacted] and my name is under it. The other one is 
[redacted]
 
 
 
Sincerely,Saretta Jenkins

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted]
Thanks, 
The Facebook Team