Instagram

Hi,Thanks for contacting us. It looks like you're having a problem logging in. To get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center:[redacted]
Thanks, 
The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the Instagram account in question? If you can no provide a direct link please tell us the email associated with the account and the username...

on it. Thanks,The Facebook Team

Hi [redacted], 
We appreciate your email and concern for your child's account. Unfortunately, Facebook is forbidden by federal and many state laws to take any action on or release any information regarding a user's account to anyone that is not the account owner. Please note that all users ages 13 and older are considered authorized account owners and are included in the scope of this policy.
We apologize for any inconvenience this security policy may cause, and encourage you to direct your child to Facebook's Help Center:[redacted]
With your help, she or he can find further information or an appropriate avenue of contact for additional support. 
 
Thanks, [redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/08/18) */
Hi [redacted],
Thank you for reaching out to Instagram through the Revdex.com. We looked into your report and it appears that your issue has been resolved. However, we're not able to restore content that has been removed from an Instagram account. If...

you have any other questions related to Instagram, please visit the Help Center:
https://help.instagram.com/?ref=cr
Thanks for contacting Instagram,
[redacted]
The Instagram Team

Hi, We've taken a look at your daughter's Instagram account and it appears that it was disabled following several reports claiming that your daughter posted content that violated the copyrights of another party. When we receive a proper claim of intellectual property rights infringement, we promptly remove or disable access to the allegedly infringing content. We also terminate the accounts of repeat infringers in appropriate circumstances. As a result of these multiple reports, your daughter's account was disabled. You may wish to resolve these IP issues with the reporting parties directly.  Information about each IP report filed against this account was provided to your daughter at the time of the report via e-mail and/or within Instagram. If an agreement is reached as to the reported content, please have the complaining party email us at [redacted] with their consent and the original report number of their complaint. If you are able to resolve these IP issues, we'd be happy to consider this issue further. Thanks,
[redacted]
The Facebook Team

Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
[redacted]
Thanks,
[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Instagram password: [redacted]- My Instagram account has been hacked: [redacted]Thanks,**The Facebook Team

Hi [redacted]Thanks for contacting us. It looks like you're having a problem logging in. To get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center:[redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thanks for reaching out. This issue looks like it might be related to intellectual property. If you feel that content on Facebook violates your intellectual property rights or other legal rights, you may submit a report by visiting the following link: [redacted] In order to look into the matter, the IP team needs to receive an appeal from the entity that owns rights to the content in question, or from an authorized representative of it through the form referenced above. Please ensure to include the report number if filing an appeal.Thanks,
[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/20) */
Hi [redacted],
It looks like this issue has already been resolved and your Instagram account is now accessible. Please let us know if this is not the case.
Thanks,
[redacted]
Community Operations
Instagram
Initial Consumer Rebuttal /*...

(2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, the issue has been handled. I assume in the future when someone reports an account, it'll be properly investigated to avoid similar problems from arising and the website and windows phone app will be fixed so non Android users can dispute any issues that may arise.

Complaint: [redacted]I am rejecting this response because:
I don't have a link to the account because my account was deleted without notification. Please read my messages thoroughly in the future. The account name was [redacted]
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The link provided does not work.
The bottom line is,
1). I sign into my account [redacted]
2). The homepage then says: "We noticed some unusual activity on your account. We'll send you a security code to verify your account."
3). I click "Verify by email" - no other verification options are available and I am prompted to "enter the 6-digit security code we just sent you to verify your account".
5). No verification email is sent through.
 
My email is [redacted] and that is the address associated with the account.
I would really like to get this resolved as soon as possible please.
Sincerely,[redacted]

Complaint[redacted]I am rejecting this response because: the links provided do not assist people when the user name, email, and password are all changed. The profile is porn and I want my actual pictures off of it. The profile url is [redacted]Sincerely,[redacted]

Hi [redacted]Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: Their response is that they are investigating the problem. But there is still no resolution to this problem which has been going on for 4 months now. I would like to have the resolution of this problem as soon as possible.Sincerely,[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Instagram password: [redacted]- My Instagram account has been hacked: [redacted]Thanks,**The Facebook Team

Initial Business Response /* (1000, 19, 2015/09/08) */
Hi [redacted],
I'd love to help. Just send me your Instagram username and I'll see what I can do for you.
Thanks,
[redacted]
Community Operations
Facebook

Hi,Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep it safe...

in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Violeta[redacted]

Initial Business Response /* (1000, 5, 2015/08/17) */
Hi [redacted],
Thanks for your report.
In cases such as this, we encourage people to consider choosing an available version of the username for your use on Instagram. We suggest adding periods, numbers, underscores, or abbreviations to help...

you come up with a great available username.
For more information please go to this Help Center FAQ, https://help.instagram.com/XXXXXXXXXXXXXXX
Thanks,
[redacted]
Community Operations
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They didn't acknowledge my specific request and provided a form response.
Final Business Response /* (4000, 9, 2015/08/25) */
Hey [redacted],
Sorry for the confusion. We've updated your Instagram username to @[redacted].
Thanks,
[redacted]
Community Operations
Instagram
Final Consumer Response /* (2000, 11, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)