Intelius.com

Complaint: [redacted] I am rejecting this response because: it is unreasonable for a business to say "we've resolved your problem for now" and then explain that that very same problem will be reinstated in an unknown period in the future. The business has in effect blamed another system for its own behaviors. If a business is unable to control it's websites content, even after a customer has very reasonably complied with all requests for personal identification, then that business should be held accountable. These are very shady business practices and if a business is shady in one part of its dealings, it will often be shady in another. I've worked with numerous company's to remove my information for my safety and they quickly complied with no trouble at all, the company is the giving me terrible trouble with the process and the only one telling me that they will reinstate my info. Shame on them and those that write up their terms of service!Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Despite repeated attempts to remove personal information that can be used? to invade my privacy and ruin my creditI was already subject to identity theftPlease see attached in response that information is not identifiable: www.intelius.com/people/ [redacted] Find? [redacted] 's phone records, relatives, address history, professional, background report and more! ? Just google,bing, yahoo, safari: [redacted] I am amazed to the length this company is going to comply with a simple request of being OPTOUT, DELETED from their data base I hope you can help me [redacted] Sincerely, [redacted] ?

? Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Generally, we do require an individual’s identity to be verified before removing them from our database We don’t want anyone to remove records of other people However, we will remove the requested information from our database We were unable to locate the individual which Ms [redacted] is requesting to have removed from our database If Ms [redacted] could reply with their full name and the URL where the individual appears and indicate which city and state appears next to the listing, we would be happy to remove it.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] .? ? According to our records, Mr [redacted] purchased several additional in [redacted] reports, including two Criminal Checks and a Nationwide Federal Criminal report on the same individual on September 22, 2016.? These additional reports are not covered under Mr [redacted] ’ Intelius Premier membership.? As such, Mr [redacted] was charged for each additional add on report he ordered on the above-referenced date ? On September 25, Mr [redacted] emailed the Intelius customer care teamPer the Intelius Terms of Service, all fees are non-refundable, however, as a matter of customer courtesy, the Intelius customer care agent provided a refund to Mr [redacted] in the amount of $73.65.? Mr [redacted] should note this refund on his financial billing statement within the next five to seven days depending on his financial institution’s internal refund policy ? This information should successfully resolve Mr [redacted] ’ complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because:? Intelius practices sneaky deceitful business ethics and a quick Google research will reveal the numerous customer complaints of the same issues I am having with them -? I DID NOT CHECK any box.? I DID NOT sign up for a premium membership they are charging me for.? THEY ADDED these programs without my authorization and in fact, throughout the Google research you will come across many people who they have added programs and charges to their accounts unauthorized.? It's a corrupt business and I DEMAND $back that was taken out of my account without my permission.? I will not back down until that money is placed back into my account.? Sincerely, [redacted]

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? The billing details are reiterated on each page during the purchase process.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? As requested, the Intelius Premier Plus Membership was canceled on 12/28/2016.? As stated within the Terms and Conditions which Ms [redacted] agreed to during her report purchase, Intelius has a no refund policy.? However, as a courtesy a Customer Care agent refunded the charge of $for the Intelius Premier Plus Membership on 12/28/2016.? The refund will appear on Ms [redacted] ’s statement in one of the next two billing cycles, depending on the closing date.? No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Mr [redacted] in connection with his Intelius Premiere Membership Intelius provides clear disclosures within the report purchase process of the Premier membership offer. Below, I have outlined the process and various places in which Intelius notified Mr [redacted] of the membership offer and details On December 2, 2017, Mr [redacted] purchased a $reportAfter completing his report purchase and clicking the “Submit” button, Mr [redacted] was presented with an optional 7-day money back guarantee of the Intelius Premier membership. The offer appeared on an individual web page, contained specific offer details and gave him the choice to accept or decline the offer. The offer details were presented in a stand-alone box and explained that the Premier membership would automatically bill Mr [redacted] ’s debit or credit card used to purchase his initial report, the amount his card would be charged and instructions on how to cancel the membership either online or via a toll-free number during and after the 7-day money back guarantee period along with hyperlinks to the Terms of Service and Privacy Policy Directly next to the offer details box, the offer presented two clickable buttons, one labeled “Yes and Show My Report” and the other labeled “No, Show My Report”. In order for the Premier membership to be processed, Mr [redacted] would have needed to enter his email address and affirmatively click the “Yes” button. Similar to the offer details box, a statement above the email text field explained that “By typing my email address below, that will constitute my electronic signature and is written authorization to charge/debit my account, and by clicking “Yes” I certify that I have read and agree to the Offer Details displayed to the right.” In this case, Mr [redacted] entered his email address and clicked the “Yes” button to accept the membership offer Shortly after his report purchase, Mr [redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr [redacted] paid for his report and the Intelius Premier membership terms and conditions and instructions on how to cancel his membership According to our records, Mr [redacted] did not opt out of the Intelius Premier membership or contact the Intelius Customer Care team until Mr [redacted] contacted us on December 10, At that time, Mr [redacted] was unable to completely verify his accountHowever, a representative did remove Mr [redacted] ’s account from the Premier membership plan per his request Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund to Mr [redacted] in the amount of $Mr [redacted] should note this refund on his account within the next days depending on his financial institution’s billing cycle and internal refund policy. This information should successfully resolve Mr [redacted] 's complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with his experience on the Intelius website ? After reviewing Mr [redacted] ’s customer record, it appears that his account was initially disabled in errorSince Mr [redacted] ’s account was disabled prior to the processing of his payment, no fees were debited from his financial institution ? Additionally, it appears Mr [redacted] subsequently attempted to utilize the Intelius website using an ISP that is prohibited on the Intelius website ? Mr [redacted] ’s account has been re-enable, however, since no payments were previously processed, he will need to purchase a product that best suits his needs going forwardIn the meantime, as a matter of customer courtesy, I have provisioned his account with one free Background Report and three free People Search Reports ? This information should successfully resolve Mr [redacted] ’s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com ?

Complaint: [redacted] I am rejecting this response because:it was correct for Intelius to not charge me for things I did not agree to due to the fraudulent and misleading manner in which it sets up it's website.Intelius still has my personal information and VISA card information. I will takes legal action if Intelius charges me in the future. This business continues to mislead people to go to their website today and onward. I spoke to two other people that were tricked the same way I was. So, yes it is proper for Intelius to not charge me for other than just the $look-up, but this business still continues to run a fraudulent website in my opinion Sincerely, [redacted] ***

Complaint # [redacted] Consumer Name: [redacted] ? We are in receipt of the complaint filed by Ms [redacted] regarding her claim that Intelius enrolled her into a paid membership program and charged her membership fees without her permission ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms [redacted] of the membership offer and details? On December 28, 2017, Ms [redacted] purchased and received a discounted Phone Search Report in the amount of $which included a 7-day trial membership of the Premier Plus membershipMs [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the standard purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms [redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms [redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, her credit or debit card was charged $on January 5, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase? Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, a customer care agent provided Ms [redacted] with a refund in the amount of $and removed her from the Intelius Premier Plus membership program on January 5, Ms [redacted] should note this refund on her account within the next to days, depending on her financial institution’s billing cycle and internal refund policies ? This information should successfully resolve Ms***'s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because: I received via email receipts from you on 7/24/and also 7/26/16, Case Numbers: ? [redacted] suggesting, presumably, that my request was acknowledged and my information removed? Yet, there was no further contact? It was attempted at least times, to FIND, copy and paste my URL address into your requested box on-line? After plus times, submitting my URL address, it was by luck that I found the hidden URL address that your system required? This was submitted at least six timesFrom there, I was informed to that I would? received a telephone call with further instructions? I did not want to provide you with my mobile phone number, but felt pressured to do so? Each and every time, I went through this process, I received a telephone call, and pushed the appropriate button, #1, only to hear, " I am sorry, there is a problem with access? Good bye" HOW MANY Barriers have I had to overcome, with many hours spent on this, with the Barriers outrageously difficult to find, to submit, to eventually get to a return call that indicates "Good Bye' Then, to telephone India, I was told I needed to send to you a copy of my Driver's License or Passport or other Federal I.Dcard? HOW DARE YOU ask this of me, because you clearly have posted all information about me! ? I did, however, send to you in the mail the information requested? A copy of my Driver's License, with my photo and ID crossed out, as requested This is an outrageous game that you are playing, and in no way indicates a reputable business nor reputable business practices? I have spent many hours trying to jump through your barriers in every way Sincerely, [redacted]

Complaint# [redacted] Consumer name: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] in connection with Intelius’ pricing structure ? Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership.? If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membership ? Based upon a search of our database using the email address Ms [redacted] supplied in her complaint, it does not appear that she has purchased any reports or enrolled in the Intelius Premier Plus Membership at this time ? This should resolve Ms [redacted] ’s complaint.? If you have any questions or need additional information, please feel free to contact me at [redacted] .? ? Sincerely, ? Tara M [redacted] www.intelius.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have not received the refund yet, but imagine it will come through.Sincerely, [redacted]

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Google.com is not our site so we have no direct control over the information appearing in their search results We have submitted a removal request on Mr [redacted] ’s behalf to Google.com to remove the link he provided We have also added the Intelius URL to a robots.txt file which should prevent Google.com from showing the listing in the future.Additionally, it is important to remember that the procedure to opt out is temporary Intelius is constantly updating their database with new public records It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint Number:? [redacted] Consumer Name: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with his dissatisfaction with the information received on the Federal and Nationwide Criminal Search Report he ordered on January 6, ? Intelius is an online public information websiteThe information we provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete ? In Mr***’s case, the search he performed was for an individual he indicated lived in South DakotaSouth Dakota is one of seven states that restricts digital access to its recordsHowever, had the individual Mr [redacted] researched had a record in one of the other states that allow access, that information would have been provided on the report ? Per the Terms of Service that Mr [redacted] agreed to upon ordering his search, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund to Mr [redacted] for the Federal and Nationwide Criminal Search ReportMr [redacted] should note this refund on his account within the next to days depending on his financial institution’s billing cycle ? This information should successfully resolve Mr***’s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager Intelius, Inc www.intelius.com ? ?

Complaint# [redacted] Consumer name: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ pricing structure ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website.? Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership.? If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membership ? According to our records, Mr [redacted] contacted the Intelius customer care department on February 28, 2017, which was still within the 7-day trial membership periodAt that time, the representative removed Mr [redacted] from the Premier Plus membership program and suspended the impending $cancellation feeAdditionally, the representative refunded Mr [redacted] ’s initial discounted $search report feeMr [redacted] , therefore, wasn’t charged any fees in connection with the search her performed on the Intelius website on February 21, ? This should resolve Mr [redacted] ’s complaint.? If you have any questions or need additional information, please feel free to contact me at [email protected].? ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the additional account information provided by Mr [redacted] .? The account in reference is registered to an [redacted] under the email address [redacted] @ [redacted] .net ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier membership they are instructed to cancel the Premier membership within the first days and they will only be charged $for the Premier trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier membership and their credit card will be charged a monthly fee of $going forward ? Intelius provides clear disclosures within the report purchase process of the Premier membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms [redacted] of the membership offer and details? On April 27, 2016, Ms [redacted] purchased a discounted Nationwide Criminal Check report in the amount of $29.95, which included a 7-day trial membership of the Premier membershipMs [redacted] was notified of this offer and trial membership when she selected his report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $if she did not cancel her day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Ms [redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms [redacted] paid for her report and the Intelius Premier membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms [redacted] did not opt out of the Intelius Premier membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, her credit card was charged $on May 5, and every month thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase ? Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, an Intelius Customer Care representative provided Mr [redacted] with a refund of the last membership fee in the amount of $and removed Ms [redacted] from the Premier membership program.? As an additional courtesy, I have provided an additional three months’ refund of $(x $19.95) on March 28, Mr [redacted] should note these refunds on his account within the next days depending on his financial institution’s billing cycle and internal refund policyWe are unable to provide the [redacted] s with any additional refunds ? This information should successfully resolve Mr [redacted] 's complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because: I appreciate their explanation on public information being available but, unless an address has changed for example I do not see with technology available today where it is not possible to program their system when an individual has a concern for their personal safety such as in my case with an Order of Protection that any public records matching my personal data be automatically rejected and not be put into their systemThey have a basic offering of the person's name and location and related persons to identify the correct individual being searched for but, other more identifiable and informative informative is available for a feeThis is purely for the company's profit at the expense of the person in their systemAn individual's safety should take preference over profitI am well aware this company is not the only such company providing such information as I have the task of dealing with those companies also Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, ***l [redacted]