Intelius.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:This is what upsets me Revdex.com sends complaint to company send response back to me why didn't Revdex.com look into response because you protect customers pull up the attached files tell me what you readI paid for a nationwide criminal check tell me where you see that it says it doesntI could have paid for statewide last time I checked nationwide is countrynow onto tier I paid extra to not be signed up for any obligation so look at the forms they produced and tell me what you thinkI am sitting here with that person with arrests and convictions from different states more than prison sentences from florida,oregon,and ny these are things I dug up on my not spending pennyDon't believe me put yourself in all the address were not even accurate..Shame on Revdex.com for allowing a company with this many bad reviews on your sight customers deserve better then this Sincerely, [redacted]

Complaint# [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ Premiere Plus Membership Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer Below, I have outlined the process and various places in which Intelius notified Mr [redacted] of the membership offer and details According to our records, Mr [redacted] initially purchased a People Search Subscription on May 29, Mr [redacted] contacted Intelius in January and requested that this membership be terminated Per his request, a customer care representative cancelled this account on January 30, On March 13, 2016, Mr [redacted] purchased a discounted membership in the amount of $4.95, which included a 7-day trial membership of the Premier Plus membershipMr [redacted] was notified of this offer and trial membership when he selected his report type and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete her report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $(plus applicable taxes) if he did not cancel his day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr [redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each) The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: · Intelius.com – cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445- Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” Shortly after his report purchase, Mr [redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr [redacted] paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership According to our records, Mr [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius customer care team about his membership prior to the expiration of his trial membershipAs a result, his credit or debit card was charged $on March 21, and every month thereafter in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase On March 21, Mr [redacted] contacted us and requested the cancellation of his Premier Plus membership Per his request, his paid membership was cancelled and no further membership fees will be charged to his account unless Mr [redacted] proactively enrolls in another membership programPer the Terms of Service, Intelius has a no refund policyA copy of Mr***’s membership record is attached for your review This information should successfully resolve Mr***'s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because:? ? Please adviseAm still unable to login and retrieve messages, please send to me via regular emailThank you.? There is an important remaining detail that Intelius has failed to remedy.? ? It is extremely hurtful and intentionally emotionally painful that Intelius has continuously failed to remove my name, [redacted] ***, from the text description of the [redacted] who became my ex-husband's second wife.? ? How would you feel if this happened to you?? INTELIUS CONTINUOUS PROBLEM? If you [redacted] " [redacted] Intelius", in the beginning of the results, my name appears in the text for " [redacted] " as her relativeNow, I've told Intelius and complained numerous times, [redacted] IS NOT MY RELATIVESHE IS THE [redacted] OF MY EX, NOW HIS SECOND WIFE.? PLEASE IMMEDIATELY REMOVE MY NAME FROM THE INTRO TEXT UNDER [redacted] .? ? I'VE BEEN ASKING THIS FOR THREE MONTHS NOWIT SHOULD HAVE BEEN TAKEN CARE OF INSTANTLY BY INTELIUS.? INTELIUS APPEARS TO BE INTENTIONALLY DOING THIS AS RETALIATION AGAINST ME FOR COMPLAINING ABOUT INTELIUS FAILING TO CORRECT ERRONEOUS INFO AND OPT OUT.? [redacted] , please get to the bottom of this.? Thanks so much!? ? [redacted] ***Retired Senior Citizen? YOU NEED TO CORRECT WITH [redacted] YOU PUT IT OUT THERE

Complaint: [redacted] I am rejecting this response because: The billing for $was fraudulentI did not request? an extended membershipThere are other online complaints about Intelius making fraudulent chargesSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:it is erroneous? My order was submitted with Intelius with my GMAIL email address Sincerely, [redacted]

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ Premiere Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Mr [redacted] of the membership offer and details? On June 22, 2016, Mr [redacted] purchased a discounted membership in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMr [redacted] was notified of this offer and trial membership when he selected his report type and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete her report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $(plus applicable taxes) if he did not cancel his day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr [redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Mr [redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr [redacted] paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership ? According to our records, Mr [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about his membership prior to the expiration of his trial membershipAs a result, his credit card was charged $on June 30, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase ? Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, an Intelius Customer Care representative provided Mr [redacted] with a refund of his last three month membership fees in the amount of $(x $29.95) on March 22, As an additional courtesy, I have provided an additional one month refund of $Mr [redacted] should note these refunds on his account within the next days depending on his financial institution’s billing cycle and internal refund policyWe are unable to provide Mr [redacted] with any additional refunds ? This information should successfully resolve Mr [redacted] 's complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint # [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Ms [redacted] in connection with a People Search Plus report she ordered on June 22, on the Intelius website Prior to purchasing her report, Ms [redacted] was specifically notified what information would be provided if it was availableIntelius’ policy is to use all applicable means to deliver the information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate. Per the Terms of Service Ms [redacted] agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a full refund of the cost of the report to Ms***’ credit card on July 25, in the amount of $Ms [redacted] should note this refund on her account within the next to days depending on her financial institution’s billing cycle and internal refund policy This information should successfully resolve Ms***’ complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint# [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ Premiere Plus Membership Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer Below, I have outlined the process and various places in which Intelius notified Mr [redacted] of the membership offer and details On May 30, 2017, Mr [redacted] purchased a discounted People Search Report with an Current Phone & Address Report ain the amount of $and $respectivelyThe discounted report for $included a 7-day trial membership of the Premier Plus membershipMr [redacted] was notified of this offer and trial membership when he selected his report type and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete her report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $(plus applicable taxes) if he did not cancel his day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr [redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A representative example of the purchase page showing the disclosures Mr [redacted] would have seen when he made his purchase is attached for your review The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: · Intelius.com – cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445- Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” Shortly after his report purchase, Mr [redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr [redacted] paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership According to our records, Mr [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about his membership prior to the expiration of his trial membershipAs a result, his credit card was charged $on June 7, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided Mr [redacted] with a refund of the $membership fee charged to his account on June 7, Mr [redacted] should note this refund on his account within the next days depending on his financial institution’s billing cycle and internal refund policy This information should successfully resolve Mr [redacted] 's complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It would be helpful if the business had a procedure in place to block the information from reappearing like similar companies It could be removed today and back online tomorrow Also, putting information out for public viewing doesn't help anyone.I appreciate your assistance Sincerely, [redacted]

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the procedure to opt out is temporary.? Intelius is constantly updating their database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Intelius’s policy is to use all applicable means to deliver the information services to its customers The information we provide is gathered from selected public records and other sources The data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources Due to the nature of public records, Intelius cannot warrant the information provided is current, complete, or accuratePer our Terms of Service, which Mr [redacted] agreed to when he completed his purchase, Intelius has a no refund policy, however we want Mr [redacted] to be fully satisfied with their purchase from Intelius Since he was not completely satisfied with the People Search Report and the Phone and Address Check, we have processed a refund totaling $to his account on August 9, This refund ($& $4.95) will appear on his statement in one of the next two billing cycles depending on the closing dateWe sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: [redacted] I am rejecting this response because: I called in November and in December to get my money back and cancel my account they continued to charge me for two more months (November and December)? and so they are only giving me back a single month that I paidI want it three months from when I first contacted them in NovemberThey told be that I could not access that account in January but one of the agents let it slip it was because they had notice to cancel the account in November yet they still charged meSincerely, [redacted] ***

Complaint # [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Ms [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Ms [redacted] ’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms [redacted] ’s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

We are in receipt of the consumer complaint filed by Ms [redacted] .I would be happy to remove Ms [redacted] ’s information from our database, as well as affiliated sites However, I am unable to locate a listing associated with the information Ms [redacted] has provided If Ms [redacted] still sees her information on our website, we ask that she provide us with the URL where the information appears Additionally, it would be helpful if she included any cities and states which appear in the listing Once we receive this additional information, we will be able to research her request further.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, if I find my name on their website again, I will file another complaint.? Sincerely, **

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I understand the process of this companyIt is very easy to make up fake emails and stealing someone's identityI did contact my bank and they told me to contact the company and explain what happened which I did on several occasions. 2/21, 3/3, twice on 3/6,and 3/8, and again on 4/The first couple times they told me there was going to be a investigation and the would get back to me in to business days which they did notI called after the days and they told me they would not give me any information on the investigation. Yes they did give me but I am still out of $80.00.