Intelius.com

Complaint: [redacted] Intelius agreed to credit my account for the amount in dispute, which I asked them to do in accepting the resolution of this complaint # [redacted] ? But they still have not posted any credits to my account? Can you please re-open this complaint and follow up with Intelius? I am rejecting this response because: Sincerely, [redacted]

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus Membership was canceled on 6/13/and a refund was issued for $29.95. An additional refund totaling $was refunded on 6/20/2016. The additional refund will appear on Mr***’s statement ($29.95x3) in one of the next two billing cycles, depending on the closing date. Again, all membership charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint# [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Ms [redacted] in connection with Intelius’ Premiere Plus Membership Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward The terms and conditions of the Intelius Premier Plus promotional offer, including the billing details, are presented multiple times during the purchase processOnce a user selects a specific price point, the billing details are shown in the order summary, which is viewable on each page of the checkout processOn the final page of the checkout process, the billing details of the promotional offer are presented again and the user must affirmatively check a box next to these details in order to complete the purchaseIf the billing details are not accepted, the promotional offer is removed and the cost of the report will return to its full standard priceAdditionally, after a purchase is completed with the promotional offer, the customer will receive a pand a welcome email for Intelius Premier Plus, which reiterates the billing details According to our records, Ms [redacted] purchased reports on the Intelius website on July 12, Ms [redacted] did not cancel the Premier Plus trial membership prior to July 19, and, as a result, her credit card was charged $(plus applicable taxes) on July 19, and every month thereafter in accordance with the disclosure and the Terms of Services Ms [redacted] agreed to during her initial purchase According to the Intelius Terms Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care agent provided Ms [redacted] with a refund of months of membership fees on January 14, in the total amount of $and removed Ms [redacted] from the Premier Plus membership program per her requestWe are unable to provide Ms [redacted] with any additional refunds Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint No.: [redacted] Consumer Name: [redacted] We are in receipt of the consumer complaint filed by Mr [redacted] in connection with inability to access his paid membership benefits and cancel his paid membership subscription According to our records, Mr [redacted] has two separate accounts: The paid account referenced in Mr [redacted] ’s complaint is with our website USSearch.com. This account was created on May 29, under User ID# [redacted] On October 1, 2016, Mr [redacted] purchased a USSearch OmniSearch monthly membership in the amount of $per month on his Visa card ending in ***On July 6, 2017, per his request, a customer care agent provided a refund of Mr [redacted] ’s last membership fees for a total of $and removed him from the paid membership program Mr [redacted] also has a free account on the Intelius website. This account was created on July 30, under User ID# [redacted] This account has never been enrolled in an Intelius Premier membership program and the only purchases tied to this account are one-off, individual report purchases utilizing a Visa card ending in ***The last purchase made on this account was for a social media report made on November 28, Based on his login records, it appears that Mr [redacted] logged into his free Intelius account on July 5, and his last login on the USSearch.com site was on May 29, Since Mr [redacted] ’s paid account is on the USSearch.com site, he would have been prompted to purchase either a one-off report or a membership subscription if he attempted to use his USSearch paid membership benefits on the Intelius website In addition to our contact information appearing on Mr [redacted] ’s monthly Visa statement, the phone number to contact USSearch is listed on the upper right-hand corner of the USSearch.com homepageThe Intelius website has a contact us link in the persistent footer that links to a page where the user can email us as well as providing a toll-free number for phone assistance. The Help section on the Intelius website also provides a toll-free number on the main page of the FAQ section This information should successfully resolve Mr [redacted] ’s complaintIf you or Mr [redacted] have any additional questions, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] PeopleConnect, Inc

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies.? For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy ? Per Mr [redacted] ’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary.? Intelius is constantly updating its database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Mr [redacted] ’s complaint.? Should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did give your representative the information that they asked for, they just kept telling me that they could not, would not, help me because of the fact I was not RobertI do appreciate you stepping up and getting this taken care ofI will reopen this complaint if no refund is received in the next billing cycles Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint #: *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s licensePer the Privacy Policy, opt out requests are generally processed within 7-days. Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websites, including ZabaSearchHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Intelius’s policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state, and federal agencies make updates to public records. The information can come
from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Ms*** to be fully satisfied with her purchase from Intelius. Since she was not completely satisfied with the Background Report, a refund of $was processed back to her account on 5/30/2016. This refund will appear on her statement in one of the next two billing cycles depending on the closingWe sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I recognize that I should have paid closer attention to what I was agreeing to when I paid for the initial transaction I still feel that this company's practices are sneaky and built around the assumption that many people will not pay close attention to what they are agreeing to, just like what happened to meBut I'm glad that they agreed to refund an additional month of fees, it's better than nothing Thank you*** ***

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with a people search she conducted on March 5, on the Intelius website Prior to purchasing her report, Ms*** was specifically notified what
information would be provided if it was availableIntelius’ policy is to use all applicable means to deliver the information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate. Per the Terms of Service Ms*** agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a full refund of the cost of the report to Ms***’s credit card on March 6, in the amount of $Ms*** should note this refund on her account within the next to days depending on her financial institution’s billing cycle and internal refund policy This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #*** Consumer: *** *** We are in receipt of the additional information provided by Ms*** in connection with a background report she conducted on June 14, on the Intelius website Intelius’ policy is to use all applicable means to deliver the information
services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate. Additionally, a notice regarding the limitations of criminal and civil search results is provided to users within the items noted as potentially available in a background report prior to user’s purchase of the report Per the Terms of Service Ms*** agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care representative provided Ms*** with a partial refund of $towards the cost of her background report as well as removed her from the Intelius Premier Plus membership plan and refunded her membership fee of $on June 15, Ms*** should note this refund on her account within the next to days depending on her financial institution’s billing cycle and internal refund policy This information should successfully resolve Ms***’s complaint Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.We have verified that there have been no recent issues with the fax number Mr*** attempted to submit his Opt Out request to. We do accept Opt Out requests by mail or through our online form. All of our submission methods can be found on our Help page at http://www.intelius.com/help.phpAdditionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus Membership was canceled on 11/4/and a refund was issued for the total amount of $119.80. The refund will appear on Ms*** statement ($29.95x4) in one of the next two billing cycles, depending on the closing date. Again, all membership charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Lookup Anyone solely collects and compiles the public records and publicly available information. Local, state, and federal agencies make updates to public recordsThe information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit
filings, court records, magazine subscriptions, and address changesWe have removed the requested information. However, please note that any time identifying information appears in a public record or in a publicly or commercially available manner, in a way that is different from the particular record which was opted out, it may appear in our databases. We are happy to remove the information upon request.For further clarification, we recommend Mr*** review our privacy policy located on the Lookup Anyone website at https://www.lookupanyone.com/privacy-faq.php.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Intelius’s policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state, and federal agencies make updates to public records. The information can come
from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Mr*** to be fully satisfied with their purchase from Intelius. Since he was not completely satisfied with the Statewide Criminal Check, we have processed a refund of $to his account on 7/21/2015. This refund will appear on his statement in one of the next two billing cycles depending on the closingAdditionally, Mr*** was enrolled in the Intelius Premier 7-Day Pass. The Intelius Premier 7-Day Pass was canceled on 7/20/and the charge of $for the 7-Day Pass was not charged. There will be no future membership charges.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Sincerely, *** ***