Intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus 7-Day Pass was canceled on 11/9/and a refund was issued for $on 1/12/2016. The refund will appear on MsMcIntosh’s statement in one of the next two billing cycles, depending on the closing date. No future membership charges will occurWe appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint Number: *** Consumer Name: *** *** We are in receipt of the consumer complaint filed by Mr*** in connection with his dissatisfaction with a report he purchased on the Intelius website Intelius’ policy is to use all applicable means to deliver the
information ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. According to our records, Mr*** purchased a Background Report on April 11, in the amount of $At the time Mr*** purchased his report, he also ordered an additional Federal and Nationwide Criminal Report in the amount of $According to a review of Mr***’s report, his report stated that the subject of his search did not have any marriage or divorce records and that no criminal records were located on the individual specified in the report. Per the Terms of Service that Mr*** agreed to upon ordering his search, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund to Mr*** for the Criminal Report in the amount of $Mr*** should note this refund on his account within the next days depending on his financial institution’s billing cycle and internal refund policies This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius’s policy is to use all applicable means to deliver the information services to its customers. The information we provide is gathered from selected public records and other sources. The data is compiled into a comprehensive public record search that Intelius maintains with active
updates from its sources. Due to the nature of public records, Intelius cannot warrant the information provided is current, complete, or accuratePer our Terms of Service, which Mr*** agreed to when he completed his purchase, Intelius has a no refund policy, however we want Mr*** to be fully satisfied with their purchase from Intelius. Since he was not completely satisfied with the People Search Report and the Phone and Address Check, we have processed a refund totaling $to his account on August 9, 2017. This refund ($& $4.95) will appear on his statement in one of the next two billing cycles depending on the closing dateWe sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus Membership was canceled on 6/26/and a refund was issued for the total amount of $359.40. An additional refund for the total amount of $was issued on 6/28/The refund will appear on MsBoyer’s statement ($29.95x15) in one of the next two billing cycles, depending on the closing date. Again, all membership charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius solely collects and compiles the public records and publicly available information. Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit
filings, court records, magazine subscriptions, and address changes.We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint number: *** Consumer name: *** *** We are in receipt of the consumer complaint filed by Mr***I am unable to locate an account matching the information Mr*** supplied in his complaint. If he can provide me with the information below, I will
research this matter further: - An email address that may have been used to create the account - The first six and the last four digits of the credit/debit card and billing zip code - The order number provided on his purchase order He can either respond directly through the Revdex.com complaint resolution process or he can email me directly at [email protected] I look forward to receiving the additional information from Mr*** Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***
I am rejecting this response because: My personal information still on your affiliate website www.phonesbook.com ***Snapshot attached.Please remove it
Sincerely,
*** ***

Intelius keeps all customers billing information secured and encrypted. The billing information is unable to be seen in the system, it is truncated for security. Unfortunately, the billing information is unable to be removed Mr***’s account has been disabled. This means
that his account can no longer be accessed by logging in.We appreciate your cooperation is resolving this issue and apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus 7-Day Pass was canceled on 1/7/and a refund was issued for $on 1/22/2016. Additionally, since no additional information was available for the Assisted Phone Search Report, the charge of $was canceled on 1/9/2016. This will reflect on Ms***’s statement ($8.65, $1.03) in one of the next two billing cycles, depending on the closing date. Again, all charges have been canceled or refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint #: *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr*** Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies
Public records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license Per Mr***’ request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr***’ complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I received the same circular answer to my question from the business.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Even if I unknowingly or not realizing that I signed up for the subscription, since 9/5/I have been charged the cents, as well as payments of the monthly fee. That is not rightthere was no notification that I was being charged for the final fee or the last one.
Sincerely,
*** ***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus Membership was canceled on 2/9/and the charge of $was never charged. * *** will only be charged $for the People Search Report. No future membership charges will occur.Intelius keeps all customers’ billing information secured and encrypted. The billing information cannot be seen in the system, it is truncated for security. Unfortunately, account and billing information cannot be removed.* *** account has been disabled. This means that their account can no longer be accessed by logging in. Additionally, * *** has been removed from our newslettersWe appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus Membership was canceled on 5/25/and a refund of $was issued on 6/13/for the 7-Day Pass. The refund will appear on Ms***’s statement in one of the next two billing cycles, depending on the closing date. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus Membership was canceled on 6/19/along with the pending charge of $29.95. Additionally, we want Mr*** to be fully satisfied with his purchase from Intelius. Since he was not completely satisfied with the People Search Report we processed a refund of $to his account on 6/20/2016. This will reflect on Mr***’s statement ($& $0.95) in one of the next two billing cycles, depending on the closing date. Again, all charges have been canceled or refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience