Intelius.com

Complaint# ***
Consumer name: *** ***
We are in receipt of the consumer complaint filed by Mr*** in connection with Intelius’ pricing structure
Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius
website. Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership. If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membership
Per the Terms Service Mr*** agreed to upon the completion of his report purchase, Intelius has a no refund policy. However, as a matter of customer courtesy, I have provided a refund of the $charge and removed Mr*** from the Premier Plus membership program on November 9, 2016. Mr*** should note this refund on his credit card within the next to days, depending on his financial institution’s refund policies.
This should resolve Mr***’s complaint. If you have any questions or need additional information, please feel free to contact me at [email protected].
Sincerely,
Tara M***
www.intelius.com

Complaint # ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Mr*** in connection with the background search he conducted on January 26, on the Intelius website
Intelius’ policy is to use all applicable means to deliver the
information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always complete, accurate or that all types of civil court cases are available
Per the Terms of Service Mr*** agreed to upon the completion of his purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have reversed the $credit granted to Mr*** and instead provided a full refund in the amount of $to his credit card on January 27, Mr*** should note this refund on his account within the next to days depending on his financial institution’s billing cycle and internal refund policy
This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Complaint number: *** Consumer name: *** *** We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that his credit card information was used to fraudulently purchase an Intelius Premier Membership Unfortunately, Mr*** has
failed to provide sufficient information in the complaint in order to locate the transactionIf he can provide either the first six or the last four digits of the credit/debit card and confirm the billing zip code, we should be able to identify the transaction in our billing systemsHe can either respond directly through the Revdex.com complaint resolution process or he can email me directly at [email protected] I look forward to receiving the additional information from Mr*** Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***I am rejecting this response because your info is far worse than other sitesNothing else in my Google results is anywhere near as violatingYou provide my street address for all to see (poorly censored and still obvious), and I cannot unlist myself without sending you a BIRTH CERTIFICATEYou'll excuse me if I do not trust you with that info since you are a huge scamNow you even admit unlisting me is not permanentI have every intention of reporting you to the FTC or whatever federal branch needs to be notified as soon as I have the time.Sincerely,*** ***

Complaint: ***
I am rejecting this response because I did call them and cancel on the same day I tried the service (which doesn't even provide what they claim)I never had any intention of keeping a long term subscription which is why I cancelled the same day..so I wouldn't forget and have this happenThey told me over the phone it was cancelledThey never followed up with an email to confirm thisIn fact, when I asked for an email the second time I called, they refused to send oneThis is blatant thievery and I see several hundred complaints against them, stating the same issue.
Sincerely,
*** ***

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe would be happy to remove Ms***’s information from our database; however, we are unable to locate it. It would be helpful if Ms*** would reply with some additional information such as her date of birth and previous cities and states which she has resided. Once we have located Ms***’s information, we will be able to remove it.Intelius does not ask for a URL to submit a request to opt out. Generally, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the ID number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.We appreciate your cooperation in resolving this issue apologize for any inconvenience

Intelius’s policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state, and federal agencies make updates to public records. The information can come
from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Ms*** to be fully satisfied with her purchase from Intelius. Since she was not completely satisfied with the People Search Plus Report with Phone and Address Check, we have processed a refund of $to her account on 6/16/2016. This refund ($& $4.95) will appear on her statement in one of the next two billing cycles depending on the closing. Again, all charges have been refunded.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint #: *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with a Background Report she ordered on October 11, on the Intelius website Prior to purchasing her report, Ms*** was specifically notified
what information would be provided if it was availableIntelius’ policy is to use all applicable means to deliver the information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate. Per the Terms of Service Ms*** agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, a customer care agent provided Ms*** with a partial refund of $on October 13, As a matter of customer courtesy, I have refunded the remaining amount of her report in the amount of $on October 20, Ms*** should note this additional refund on her account within the next to days depending on her financial institution’s billing cycle and internal refund policy This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint No.: ***
Consumer Name: *** ***
We are in receipt of the consumer complaint filed by Ms*** in connection with US Search’s pricing structure
US Search customers are presented with a two tier pricing structure when purchasing reports on the US Search
website. Each offer includes a discounted report price plus a two-day trial of the OmniSearch membership. If the user elects to continue with their selected report type but does not wish to continue the OmniSearch membership they are instructed to cancel the OmniSearchs membership within two daysAccording to our records, Ms*** did not remove herself from the membership program and her credit card was subsequently charged $for her initial OmniSearch membership and a second membership fee was assessed on November 27, 2016,
Per the Terms Service Ms*** agreed to upon the completion of her report purchase, US Search has a no refund policyOn December 1, 2016, Ms*** contacted the US Search customer care team via telephone. The customer care agent removed Ms*** from the OmniSearch membership program and, as a matter of customer courtesy, provided her a refund of her last membership fee in the amount of $Ms*** should note this refund on her credit card within the next to days, depending on her financial institution’s refund policies. US Search is unable to provide refunds for insufficient funds or overdraft fees assessed by member’s financial institutions
Sincerely,
Tara M***www.ussearch.com

Complaint number: *** Consumer name: *** *** We are in receipt of the consumer complaint filed by Mr***I am unable to locate an account matching the information Mr*** supplied in his complaint. If he can provide me with the information below, I will
research this matter further: - An email address that may have been used to create the account - The first six and the last four digits of the credit/debit card and billing zip code - The order number provided on his purchase order He can either respond directly through the Revdex.com complaint resolution process or he can email me directly at [email protected] I look forward to receiving the additional information from Mr*** Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #*** Consumer: *** ***-*** We are in receipt of the consumer complaint filed by Ms***-*** in connection with her Intelius Premier Membership. Intelius provides clear disclosures within the report purchase process of the Premier membership
offer. Below, I have outlined the process and various places in which Intelius notified Ms***-*** of the membership offer and details On February 27, 2016, Ms***-*** purchased a $People Search ReportAfter completing her report purchase and clicking the “Submit” button, Ms***-*** was presented with an optional 7-day money back guarantee of the Intelius Premier membership. The offer appeared on an individual web page, contained specific offer details and gave her the choice to accept or decline the offer. The offer details were presented in a stand-alone box and explained that the Premier membership would automatically bill Ms***-***’s debit or credit card used to purchase her initial report, the amount her card would be charged and instructions on how to cancel the membership either online or via a toll-free number during and after the 7-day money back guarantee period along with hyperlinks to the Terms of Service and Privacy Policy Directly next to the offer details box, the offer presented two clickable buttons, one labeled “Yes and Show My Report” and the other labeled “No, Show My Report”. In order for the Premier membership to be processed, Ms***-*** would have needed to enter her email address and affirmatively click the “Yes” button. Similar to the offer details box, a statement above the email text field explained that “By typing my email address below, that will constitute my electronic signature and is written authorization to charge/debit my account, and by clicking “Yes” I certify that I have read and agree to the Offer Details displayed to the right.” In this case, Ms***-*** entered her email address and clicked the “Yes” button to accept the membership offerA copy of the purchase page is attached for your review Shortly after his report purchase, Ms***-*** would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Ms***-*** paid for his report and the Intelius Premier membership terms and conditions and instructions on how to cancel his membership According to our records, Ms***-*** did not opt out of the Intelius Premier membership or contact the Intelius Customer Care team until July Ms***-*** subsequently filed a chargeback with her financial intuition in connection with her last three membership feesHowever, Mastercard ruled the fees were legitimate and reversed the chargebacks in Intelius’ favor Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have gone authorized a refund of Ms***-***’s last three membership fees in the total amount of $(x $19.95) on August 1, and removed her from the paid Premier membership planMs***-*** should note these refunds on her account within the next days depending on her financial institution’s billing cycle and internal refund policy. This information should successfully resolve Ms***-***'s complaint Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint #*** Consumer: *** *** We are in receipt of Ms***’ rebuttal response As stated in my earlier response, I have already removed Ms***’ information from the Intelius website Information on how to remove information from the Intelius website and our opt out procedures can be found In Section “Updating or Removing Your Information” of the Intelius Privacy Policy located at http://www.peopleconnect.us/privacy Specifically, the Privacy Policy states: “In connection with the Intelius and US Search Services, public records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesCommercial records consist of information that is maintained by enterprises and is available for purchase, such as marketing and telemarketing lists, phone connect and disconnect information, and business profile dataAs a courtesy, we enable you to opt out your personal information from the Intelius and US Search databasesWhat this means is that your name as it appears in a particular record and the associated identifying information such as your address and phone number will be suppressed if you request this in the manner described belowHowever, please note that any time your identifying information appears in a public record or in a publicly or commercially available manner, in a way that is different from the particular record you opted out, it may again appear in our databasesFor example, if your address or area code changes, your new information (including other associated identifying information) may again appear unless you opt out the new recordSimilarly, if the way in which your name or address appears in a record differs from a record you opted out (e.g., "Michael" instead of "Mike," or "Second AVE NE" instead of "1212-2nd Avenue Northeast"), we may include the differing recordPlease also note that there may be more than one record in our databases associated with your personal informationOpting out one particular record will not opt out other record(s)An opt-out will apply from the processing date forward; any report purchased prior to your opt-out will still be available to the purchaser thereof in accordance with the terms of the applicable ServicesThere are many other companies offering public records search services, and your request that we opt out your information from our databases will not prevent your information from appearing on these other servicesThe quickest and simplest way to have your information removed from our databases is to send us a request onlineYou can also submit an opt-out request via postal mailRegardless of which method you choose, in order for us to suppress your personal information from appearing in our databases, we need to verify your identityTo do this, we need proof of identity, consisting of either: A copy of a government-issued ID with any photo or ID number crossed outExamples: driver's license, U.Spassport, U.Smilitary ID card, state-issued ID card, or employee ID card from a state agency; orA notarized Identity Verification FormWe will only use this information to process your opt-out requestOnline If you opt-out online, please be sure to include your email address so that we can notify you both when your request is received and when we've completed your opt-outIntelius Online Opt-Out Form Mail If you submit your opt-out request via postal mail, in addition to your proof of identity, please include the following so we can accurately identify your records: NameDate of BirthAddress Here is the contact information for submitting your request: P.OBox Bellevue, WA 98009- Your information will be removed from our database in approximately 7-daysOpt-out requests must be submitted to us individually by the subject of a particular recordBulk opt-out requests will not be fulfilled.” This information should successfully resolve Ms***’ complaint and Intelius now considers this matter closed Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus 7-Day Pass was canceled on 11/9/and a refund was issued for $on 1/12/2016. The refund will appear on MsMcIntosh’s statement in one of the next two billing cycles, depending on the closing date. No future membership charges will occurWe appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: ***I am rejecting this response because: I am sorry I did not provide the companies address because they deal in slum properties they do not list their phone number but I do have the address *** *** LLC Mail: *** *** *** Point; San Diego CA Sincerely,*** ***

Intelius solely collects and compiles the public records and publicly available information. Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit
filings, court records, magazine subscriptions, and address changes.We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Samba Younan review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint #: *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus 7-Day Pass was canceled on 2/5/2016. The pending charge of $was canceled on 2/15/2016. Additionally, we want Ms*** to be fully satisfied with her purchase from Intelius. Since she was not completely satisfied with the Assisted Phone Search Report, we have processed a refund of $to her account on 2/15/2016. This will reflect on Ms***’s statement in one of the next two billing cycles, depending on the closing date. Again, all charges have been canceled or refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: ***
Consumer: *** *** I am Rejecting the Business Response from Intelius for the following reasons, in descending order of importance: When I *** "*** *** Intelius", there are two results in the beginning, within the visible text description on screen, that state I am related to *** ***I have complained in numerous emails to Intelius that she is NOT my relative, she is, in fact, the ***, *** *** *** who became the second wife of my ex-husband!!! Therefore my name needs to be removed from any association with her whatsoever! *** *** needs to be removed from the text description for *** ***! ASAP! Similar issue with the *** *** ***, search result directly after *** *** as described aboveIn the text description it clearly states I'm his relativeI'm NOT! *** *** needs to be removed from the text description for *** *** *** Intelius! ASAP! I sent numerous emails to Intelius directly to Intelius as per my Revdex.com complaintINTELIUS NEVER REPLIED TO ANY OF MY NUMEROUS EMAILSHow dare they deny this! HAD INTELIUS RESPONDED PROMPTLY NO COMPLAINTS WOULD BE NECESSARYDUH TO INTELIUS. Intelius has a lot of excuses, but none of them excuse their lack of actions when erroneous information is reported to themAll of their excuses are pathetic and lame! ERRONEOUS INFORMATION IS AN ENTIRELY SEPARATE AND DISTINCT ISSUE FROM OPT OUT! Intelius fails to remedy their antiquated and obsolete OPT OUT proceduresIntelius needs to implement an online OPT OUT feature as all of their competitors in the same industry have, with instant response and processing online onlyEach individual has their own unique email address for easy identification purposesThere is no business reason why Intelius does not have AN IMMEDIATE ONLINE OPT OUT feature like all other similar companies in their industryNO EXCUSE WHATSOEVER. For these reasons, I am COMPLETELY Rejecting the Business Response from Intelius! *** * ***

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy Per Mr***’s request, his information was removed from the Intelius database, as well as our affiliated websitesThe link provided in Mr***’s complaint is a generic search link generated through users searching on the Intelius website for the names and places listed in the search string or through a Google search queryIf Mr*** is still seeing his name appearing within Google search results pages, it means that while Mr***’ information was still in our systems, Google indexed the public results pages of the Intelius websiteUnfortunately, we do not have the ability to remove this information from Google’s search results independentlyHowever, on May 16, we submitted a request to Google to remove the link on Mr*** behalfWhether Google honors this request is entirely dependent on GoogleA copy of the request to remove the link is attached for your review In the event Google declines to remove the link, the link will disappear when Google re-indexes these webpages and updates the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on Google’s internal policies and algorithmsHowever, Mr*** should note, that none of his information appears in any of the Intelius search results This information should successfully resolve Mr***’ complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com