Intelius.com

Complaint: ***
I am rejecting this response because: of a request from the business.The last of the card used is ***
Sincerely,
*** ***

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with a People Search Plus report she ordered on June 22, on the Intelius website Prior to purchasing her report, Ms*** was specifically notified what
information would be provided if it was availableIntelius’ policy is to use all applicable means to deliver the information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate. Per the Terms of Service Ms*** agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a full refund of the cost of the report to Ms***’ credit card on July 25, in the amount of $Ms*** should note this refund on her account within the next to days depending on her financial institution’s billing cycle and internal refund policy This information should successfully resolve Ms***’ complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Ms***, the link in your complaint is not a live or active link in the sense that it is something that can be immediately removed or manipulatedNor is it hosted or reside on the Intelius website or its serviceIt is content that Google has cachedCached links and pages are literally a snapshot of each page and the corresponding url that Google examines and caches (stores) as a bawithin its search resultsThese stored pages exist only in Google’s search results Every days Google re-indexes it’s search results, which means that a Googlebot will crawl the web and add or update new links and pages in its search resultsFor more information on how Google operates its cached pages, please see http://www.googleguide.com/cached_pages.html Intelius (nor anyone else, including Intelius’ partners) can not remove stored (cached) pages on GoogleThe only way we can remove the link is to make a request to Google, which we did on 2/16/(screen shot attached)The ability to remove, the speed in which content is removed or even when results pages will be re-indexed are all outside of Intelius’ control, it is completely dependent on how Google operates its search engine Since Intelius is unable to provide any additional assistance in connection with this issue, we now consider this matter closed and will not address any additional correspondence regarding this complaint (additional correspondence through the [email protected] email address is attached for the Revdex.com’s review) Sincerely, Tara M*** SrIP & Marketing Compliance Manager Legal Department As I previously mentioned, this is an unacceptable response to meI feel that since this is your website, you have to try harder to protect people's personal informationI see no evidence that you have reached out to the "former partner website" to remove my information or that you have spoken with your IT deptThis is an active URL hosted by your company and your telling me there is nothing you can doMakes no senseUnsatisfactory, unacceptable, and very concerning to meMy personal safety is at risk Sent from my iPhone > Ms***, as I previously, explained, because the link is cached within Google's search results, there is nothing further we can do outside of submitting the request to remove the link to Google, which we did on 2/16/This is a technical aspect of how the internet operates and, in particular, how Google caches and indexes their search results. I'd recommend waiting a few days to see if Google responds to our request and, even if they do not, the information will be removed in due course as soon as Google re-indexes their search results > > > Google is not going to remove the URL from the search resultsWhich leaves the ownership on inteliusThe only response that I will accept is for my personal information to be removed from your websiteIt's unacceptable to me that you are claiming that your former partner website cannot take this downI am a victim of domestic violence, government employee and you are jeopardizing my safety every day that you prolong thisPlease, please take my information down! Thanks! >> I am still very confused by thisWhy can't you ask your former partner website to remove this? If google declines, it is still out there on the webHave you contacted your IT dept? >> >> >>> On Feb 16, 2017, at 4:PM, Intelius Consumer Affairs wrote: >>> >>> Ms***, >>> >>> Thank you for providing the screen shotsWe did some additional research on the link and it appears that this is an outdated link created by a former partner website. Even though the link lists Intelius as the source, it's not a link we created or have access to remove or block through our systems. We have submitted a request to Google to remove the link from their cache, I have attached the request for your review. Please note, that there is nothing further we can do and it is up to Google to take any action, which they may or may not do. However, even if Google does not remove the link per our request, it should drop from their cache within the next days when they re-index their search results >>> Sincerely, > Tara M*** SrIP & Marketing Compliance Manager www.intelius.com Here is a screen shot of what I am referring to, 3rd link downAll of my personal information is in the URL and still at the bottom of the Intelius webpageI would like the URL renamed to have my information removed

Complaint # ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Mr*** in connection with the reverse phone search he conducted on January 17, on the Intelius website
Intelius’ policy is to use all applicable means to deliver the
information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate.
Per the Terms of Service Mr*** agreed to upon the completion of his purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a full refund of the cost of the report to Mr***’s credit card on January 27, Mr*** should note this refund on his account within the next to days depending on his financial institution’s billing cycle and internal refund policy
This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Complaint #*** Consumer: *** ** *** We are in receipt of the consumer complaint filed by Mr*** Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies
In addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesCommercial records consist of information that is maintained by enterprises and is available for purchase, such as marketing and telemarketing lists, phone connect and disconnect information, and business profile dataFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr***’s complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

To whom it may concern, I apologize for not responding earlier but complaint #*** has been resolved to my satisfaction. Kind regards, *** ***

Managing personal information through the US Search opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the US Search database, as well as affiliated sites.We recommend Ms*** review our privacy policy located on the US Search website at https://www.ussearch.com/about/privacyGenerally, we do require an individual’s identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.Additionally, it is important to remember that the Opt Out procedure is temporary. US Search is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint: ***
I am rejecting this response because:
It is and completely misleadingThe information is and a lie
Sincerely,
*** ***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Plus was activated. When the Background Report search credit which is provided with the Intelius Premier Plus 7-Day Pass is consumed, the membership will immediately charge the monthly cost for the membership. Before the search credit is consumed, the customer will receive a prompt informing them of the chargeAs requested, the Intelius Premier Plus Membership was canceled on 2/10/and the pending charge of $was canceled on 2/12/2016. This will reflect on Mr*** statement in one of the next two billing cycles, depending on the closing date. Mr*** will only be charged $for the People Search Report. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus Membership was canceled on 8/29/and the pending charge of $was canceled on 8/30/2015. Additionally, the remaining charge of $was refunded on 8/31/2015. This will reflect on MrPallansch’s statement in one of the next two billing cycles, depending on the closing date. Again, all membership charges have been canceled or refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: ***
I am rejecting this response because:I know what I purchased and what I agreed to, $and info that was not given to me. How can the Revdex.com give this company an accreditation with all the complaints against it? Although Intelius states that my information has been removed, I continue to get e-mails from them. I want a refund and all my info removed and no contact from them anymore...no more charges or e-mails
Sincerely,
*** ***

We are in receipt of the consumer complaint filed by *** ***.Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search
engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend *** *** review our privacy policy located at http://www.peopleconnect.us/privacyAdditionally, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint #: *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s licensePer the Privacy Policy, opt out requests are generally processed in 7-days Per Mr***’ request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. This information should successfully resolve Mr***’ complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint number: *** Consumer name: *** *** We are in receipt of the consumer rebuttal from *** *** As noted in our previous response and attached screenshots, Intelius provides clear information in several locations on its website and within the trial membership purchase process that trial memberships will be charged $if cancelled within the 7-day trial membership term or convert to a monthly $subscription Intelius does not currently have any plans to change its business rules or terms related to the 7-day trial program This information should resolve this complaint and Intelius now considers this matter closed Sincerely, Tara M*** SrIP & Marketing Compliance Manager

Complaint: ***
I am rejecting this response because: Intellus web page is not clear in the subscription enrollment In reading Intellius reviews one easily see that many consumers are duped by by Intellius when they make a one (1) time purchase I never received any emails from Intellius contrary to their claim
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:According to the Intelius response, they have two-tiered pricing, but I believe it is confusing and misleadingI also believe this is purposefulThis company charges customers repeatedly, when they are aware that the customer is not receiving a product any longerPersonally, I believed that I had cancelled right away, and because of my busy life as a working wife and mother of three, did not notice that this company was charging me repeatedly for almost three yearsBut they knew, and this is their tactic for making moneyThey also knew that I haven't used their service since the original search in Intelius preys on the fact that they will make money on busy, hard-working peopleThey should not be able to unknowingly charge customers for an unlimited amount of time without any customer account activityEven a doctor's office drops patients after they haven't been seen for months.
The long and short of it, this company is running a scamThey feel okay about it because of they way they have worded it in their website, but it is a fleecing of hard-working, upstanding citizensHow do they sleep at night?Sincerely,*** ***

I am accepting the resolution made by the company in that they are refunding my moneyHowever there was no agreement to acceptThere was only one page on the website with exception of the page where I entered my payment informationI agreed to nothing except that I would pay for an addressI did not order any background reportSince thiscompany does not admit to their mistake, I witheirver use their service again.
*** ***
Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A suggestion to avoid such issues in the future would be to provide an asterisk next to the $search fee clearly stating that additional membership fees will applySincerely, *** ***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus Membership was canceled on 7/6/and a refund was issued for the total amount of $on 7/8/2016. The refund will appear on MrManuel’s statement ($29.95x2) in one of the next two billing cycles, depending on the closing date. Again, all membership charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: ***I am rejecting this response because:
without me initiating another search on their site I cannot verify but do not believe I had any notice of $brewing billed to my account I distinctly recall only accepting payment for cents please ask why the $was not billed on the same date that is because it would require me to accept or reject, which they did not want to give me the option Again, check their website all purchases are tied to their premier plus billing this is very deceptive I ask again for Revdex.com staff to check out a search on their site to verify what I am statingFurthermore how is it so that they keep stating they cancelled my membership on 6/when that is the date I blocked my credit card and then received notice they would cancel my subscription on 7/10!
Please wase please check their website and tell me you don't rhino the lack of clarity on their charges is misleading
*** ***
.95 Sincerely,*** *** ***