Intelius.com

Complaint: ***I am rejecting this response because:I agreed to the one time only $price, not a $charge and a recurring monthly chargeSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I do not agree with the statement they've made as follows: While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license. I should Not have to provide my driver's license or any other personal information to Intellius or any other company that makes it their business to advertise my personal information. They don't gain consent to put my information into their system, they are certainly not going to have me provide them additional information on myself, i.e...driver's license, to remove it. What do they do with the information they find on someone's driver's license? Hold it so they can re-add the person's information again in the future and blame it on the government for making an individual's information available? Basically, Intellius is not responsible for taking information on someone else that doesn't belong to them and then claiming that they aren't required to remove it at the request of the person wanting it removed? Hardly convincing this is a legitimate business
Sincerely,
** ***

Complaint #: *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with a Background Report she ordered on February 18, on the Intelius website Prior to purchasing her report, Ms*** was specifically notified
what information would be provided if it was availableIntelius’ policy is to use all applicable means to deliver the information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate. Per the Terms of Service Ms*** agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund in the amount of $on March 6, Ms*** should note this refund on her account within the next to days depending on her financial institution’s billing cycle and internal refund policy This information should successfully resolve Ms***’ complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThis was all I requested be refunded and I am content thank you
Sincerely,
*** ***

Complaint# ***
Consumer name: *** ***
We are in receipt of the consumer complaint filed by Mr*** in connection with Intelius’ pricing structure
Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius
website. Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership. If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membership
Per the Terms Service Mr*** agreed to upon the completion of his report purchase, Intelius has a no refund policy. However, as a matter of customer courtesy, I have provided a refund of the $charge and removed Mr*** from the Premier Plus membership program on November 9, 2016. Mr*** should note this refund on his credit card within the next to days, depending on his financial institution’s refund policies.
This should resolve Mr***’s complaint. If you have any questions or need additional information, please feel free to contact me at [email protected].
Sincerely,
Tara M***
www.intelius.com

We are in receipt of the consumer complaint filed by Mr***.Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of
the Intelius Premier Plus Membership. When a customer selects the promotional price, they are presented the benefits of the membership and the terms of service of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms of service of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated According to our records, the Intelius Premier Plus Membership was canceled online on August 4, 2017. Per the terms of service, which Mr*** agreed to when he purchased the discounted People Search Report, Intelius has a no refund policy. However, as a courtesy, the charge of $for the 7-Day Pass was refunded on August 15, 2017. The refund will appear on Mr***’s statement in one of the next two billing cycles, depending on the closing date.Since Mr***’s Intelius Premier Plus Membership is canceled, no subscription charges are currently associated with his Intelius account and no further membership charges will occur unless Mr*** proactively signs up for a subscription membership plan sometime in the future.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
If Intelius will credit my account for one Background Report with Federal & Nationwide County Criminal Check and Business People Search, this resolution is satisfactory to me
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Intelius.com DID NOT remove the information as they claimed to have done in their response through the Revdex.comRemove the information per the request I faxed on 9/20/2017.
Deirdre *** ***

Complaint # ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy
Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals
This information should successfully resolve Mr***’s complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to inform Intelius that I am not *** *** ***, I am *** *** *** and appreciate not to gather and publish my personal information anymore. I will not appreciate you post my personal information without my consent. It may be Ok for some people but it is not OK for me.
Sincerely,
*** ***

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.Intelius does not currently offer a free trial for the Intelius Premier Plus Membership. In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated. When the Background Report search credit which was provided with the Intelius Premier Plus 7-Day Pass was consumed, the membership immediately charged the monthly cost for the membership. Before the search credit was consumed, Ms*** would have received a prompt confirming the use of the search credit and the charge which she would receiveThe Intelius Premier Plus Membership was canceled on 2/14/2016. The charge of $was refunded on 3/8/2016. This refund will appear on Ms*** statement in one of the next two billing cycles, depending on the closing date. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint #*** Consumer: *** *** *** We are in receipt of the consumer complaint filed by *** ***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy According to our records, we do not have any information on a “*** *** *** *** *** ** in our database However, Intelius continuously refreshes its database with new public recordsAt some point in the future, *** ***’ public information may be added to the Intelius databaseWhile we are unable to anticipate how, when, or even if this information will appear on our website, individuals can utilize the automated online opt out process and select the records they would like removed at https://www.intelius.com/optout This information should successfully resolve *** ***’ complaint. Should your office or *** *** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Per Ms***’s request, I have requested that our database team remove Ms***’s account and credit card information from the Intelius database This information
should successfully resolve Ms***’s complaint. Should your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Betteir Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Intelius solely collects and compiles the public records and publicly available information. Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit
filings, court records, magazine subscriptions, and address changes.We would be more than happy to remove Ms*** information, however, we are unable to locate any information for her. We ask that she reply with the URL where her information appears on our website. Once we have located her information, we will be able to remove it.Generally, we do require an individual’s identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.We appreciate your cooperation in resolving this issue apologize for any inconvenience