Intelius.com

Complaint# ***
Consumer name: *** ***
We are in receipt of the consumer complaint filed by Ms*** in connection with Intelius’ pricing structure
Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius
website. Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership which includes one background check voucher per month. If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membership
Based upon a search of our database using the email address Ms*** supplied in her complaint, she conducted a telephone number search report in which, when prompted prior to receiving her search results, she purchased the Premiere Plus membershipOnce she purchased this membership, she used her membership monthly voucher to conduct an individual background report search
As stated in the Terms of Service, which Ms*** agreed to prior to completing her purchase, Intelius has a no refund policy. However, as a matter of customer courtesy, I have provided her a refund of $on October 25, Additionally, a customer service agent removed her from the Intelius Premier Plus membership program and she will not receive any future charges in connection with this membership
This should resolve Ms***’s complaint. If you have any questions or need additional information, please feel free to contact me at [email protected].
Sincerely,
Tara M***
www.intelius.com

Complaint# *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with Intelius’ Identity Protect and Premier Membership paid subscriptions According to our records, Ms*** accepted a membership in the
Intelius Premier Membership when she purchased a discounted Nationwide Criminal Check on May 17, After she completed her initial purchase, she accepted a 7-day trial membership for Intelius’ companion Identity Protect Program After enrolling in each program, Ms*** would have received a confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms*** paid for her report and the Intelius Premier and Identity Protect membership terms and conditions and instructions on how to cancel each of her membershipsAdditional information regarding each membership program can be found at https://www.intelius.com/idprotect and www.intelius.com Each monthly statement from her financial institution that included a monthly fee from Intelius would have also included a phone number to cancel her membership subscription(s)Additionally, her credit card agency would have supplied Intelius with all updated information, including numbers and expiration dates when new information became available According to our records, Ms*** did not contact us regarding the Intelius Premier and Identity Protect memberships until November 27, At that time, an Intelius Customer Service Agent cancelled Ms***s memberships and provided her a refund of her last three-month membership fees for both memberships for a total amount of $($x = $119.70)Out of courtesy, I have provided her an additional months of refunds for both memberships in the amount of $Her total refund therefore, is six months for each membership in the total amount of $We are unable to provide Ms*** with any additional refunds This information should successfully resolve Ms***'s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A suggestion to avoid such issues in the future would be to provide an asterisk next to the $search fee clearly stating that additional membership fees will applySincerely, *** ***

Complaint# ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Ms*** in connection with Intelius’ Premiere Plus Membership
Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach
offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $going forward
The terms and conditions of the Intelius Premier Plus promotional offer, including the billing details, are presented multiple times during the purchase processOnce a user selects a specific price point, the billing details are shown in the order summary, which is viewable on each page of the checkout processOn the final page of the checkout process, the billing details of the promotional offer are presented again and the user must affirmatively check a box next to these details in order to complete the purchaseIf the billing details are not accepted, the promotional offer is removed and the cost of the report will return to its full standard priceAdditionally, after a purchase is completed with the promotional offer, the customer will receive a pand a welcome email for Intelius Premier Plus, which reiterates the billing details
Per the Terms Service Ms*** agreed to during her report purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care agent provided Ms*** with a refund of $on December 30, and removed Ms*** from the Premier Plus membership program per her requestWe are unable to provide Ms*** with any additional refunds
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Complaint number: *** Consumer name: *** *** We are in receipt of the consumer complaint filed by Ms***I have found two accounts associated with Ms***, one using a Hotmail email address that was last used in and the AOL address provided in this complaint which
was last used in Neither account contained an order for a recent Background Report If she can either provide me with an email address that she used when purchasing this report or the first six and last four digits of the credit/debit card and billing zip code, we should be able to identify this transaction in our billing systemsShe can either respond directly through the Revdex.com complaint resolution process or she can email me directly at [email protected] I look forward to receiving the additional information from Ms*** Sincerely, Tara McG*** SrIP & Marketing Compliance Manager www.intelius.com

Lookup Anyone solely collects and compiles the public records and publicly available information. Local, state, and federal agencies make updates to public recordsThe information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit
filings, court records, magazine subscriptions, and address changesWe have removed the requested information. However, please note that any time identifying information appears in a public record or in a publicly or commercially available manner, in a way that is different from the particular record which was opted out, it may appear in our databases. We are happy to remove the information upon request.For further clarification, we recommend Mr*** review our privacy policy located on the Lookup Anyone website at https://www.lookupanyone.com/privacy-faq.php.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint Number: ***Consumer Name: *** *** We are in receipt of the consumer complaint filed by Mr*** in connection with his dissatisfaction with a Background Report he ordered on the Intelius website on August 15, Mr*** mentions in this complaint that he used
the Intelius website to do a “background check for my tenant”. However, if Mr*** was using the Intelius website in order to determine housing for one of his prospective tenants, he should note that “Intelius does not provide consumer reports and is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA)This site should not be used to determine an individual’s eligibility for credit, insurance, employment, housing or any other purpose covered by the FCRA.” As such, Intelius does not supply the information that Mr*** noted in his complaint, such as credit records, worker compensation, etc. Intelius posts the following FCRA notice on almost every page of its website, including the homepage, search results page and in the purchase terms on the payment information pageA copy is attached here for your review Additionally, Intelius provides a list of the items that may be included in the report if its available as well as a link to a report sample on the product selection pageA copy of the product selection page is attached for your review On August 24, Mr*** instituted chargeback proceedings via his credit card on two separate Intelius charges: the amount of his report ($49.95) and the amount of the Premier monthly membership Mr*** purchased when he ordered his reportMr***’s credit card agency denied the $chargeback refund, however, he was provided with a $refund for his Premier membership fee and Intelius has subsequently removed him from any future membership programsAccording to his membership record, it does not appear that Mr*** contacted us regarding his concerns prior to the receipt of the chargeback notice from his credit card company This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M***SrIP & Marketing Compliance Managerwww.intelius.com

Complaint number: *** Consumer name: ** *** *** We are in receipt of the consumer complaint filed by ** *** ***I am unable to locate an account matching the information ** *** *** supplied in their complaint. If they can provide me with the
following information, I will research this matter further on their behalf: - An email address that may have been used to create the account - The first six and the last four digits of the credit/debit card allegedly charged and the associated billing zip code - The order number provided on the purchase order ** *** *** can either respond directly through the Revdex.com complaint resolution process or they can email me directly at [email protected] I look forward to receiving the additional information from ** *** *** Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint Number: *** Consumer Name: *** *** We are in receipt of the consumer complaint filed by Mr*** in connection with his dissatisfaction with a report he purchased on the Intelius website Intelius’ policy is to use all applicable means to deliver the
information ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. However, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete According to our records, Mr*** purchased a Background Report on March 17, in the amount of $At the time Mr*** purchased his report, he also ordered an additional Nationwide Criminal Report in the amount of $A link providing information regarding the limitations of criminal reports is provided within both the Background Report and the Nationwide aordering sectionsA copy of the notice is attached for your review Per the Terms of Service that Mr*** agreed to upon ordering his search, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund to Mr*** for the Nationwide Criminal Search Report in the amount of $Mr*** should note this refund on his account within the next days depending on his financial institution’s billing cycle and internal refund policies This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. The billing details are reiterated on each page during the purchase process. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus Membership was canceled on 12/27/2016. As stated within the Terms and Conditions which Mr*** agreed to during his report purchase, Intelius has a no refund policy. However, as a matter of courtesy I have refunded three charges of $for the Intelius Premier Plus Membership. The refund will appear on Mr*** statement ($29.95x3) in one of the next two billing cycles, depending on the closing date. All membership charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Public Records only offers subscriptions with options to select billing to reoccur monthly, quarterly, or annually. Currently, there is no option to purchase a single month of access.As requested, the Public Records Membership was canceled on 1/19/along with the pending charge of
$19.95. Since the transaction was pending at the time of cancellation, Mr*** debit/credit card was not debited. The pending transaction should have been released back into Mr*** account by his financial institution. Mr*** should reach out to his financial institution for more clarification on when this will reflect in his account. Only a charge of $will be charged for the first month the membership was active. Again, the Public Records Membership has been canceled and there will be no future membership charges.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius solely collects and compiles the public records and publicly available information. Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit
filings, court records, magazine subscriptions, and address changes.We would be happy to remove Ms***’s information from our database; however, we were unable to locate her information in our database. In order to remove her information, we ask that she reply with the URL where she sees the information appearing on our website. Additionally, it would be helpful if she provided the cities and states which appear next to her name. Once she has provided this information, we will be able to investigate the matter further.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies
Public records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license After reviewing our logs, I can confirm that Ms*** was removed from the Intelius database on September 18, and she was removed from our affiliated websites, and, specifically the criminalrecords.com website, on October 5, It is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@intelius.com Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***
I am rejecting this response As I previously mentioned, this is an unacceptable response to meI feel that since this is your website, you have to try harder to protect people's personal informationI see no evidence that you have reached out to the "former partner website" to remove my information or that you have spoken with your IT deptThis is an active URL hosted by your company and your telling me there is nothing you can doMakes no senseUnsatisfactory, unacceptable, and very concerning to meMy personal safety is at risk.
Sincerely,
*** ***

Complaint # ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles legally available public records and publicly available information via local, state, federal and other
agencies. For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy
Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals
This information should successfully resolve Ms***’s complaint. Should your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Intelius was very willing to work with me to resolve the issue and their help is greatly appreciated
Sincerely,
*** ***

Complaint # ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles legally available public records and publicly available information via local, state, federal and
other agencies. For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy
Per Ms***’ request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals
This information should successfully resolve Ms***’ complaint. Should your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Complaint: ***
I am rejecting this response because: I tried to utilize the creditI have *** *** ***'s social security number and birthdayI know of two felonies currently on the *** *** ***'s website as well as outstanding warrants in both Clackamas and Multnomah county, OregonThe Intellius software once again could not find herThe product is misrepresented as is apparent from the other complaints
Sincerely,
*** ***

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by *** ***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per the consumer’s request, we have removed their information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve the complaintShould your office or the consumer have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com