Intelius.com

Complaint: ***I am rejecting this response because: I called in November and in December to get my money back and cancel my account they continued to charge me for two more months (November and December) and so they are only giving me back a single month that I paidI want it three months from when I first contacted them in NovemberThey told be that I could not access that account in January but one of the agents let it slip it was because they had notice to cancel the account in November yet they still charged meSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr***’s information was removed from our database, as well as affiliated sites. Since Google, Bing, and Yahoo are not owned by Intelius, we have no direct control over the results appearing on their websites. We have submitted a removal request to Google.com and Bing.com on Mr***’s behalf to remove the links. The removals should be reflected shortly.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies
Public records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Ms*** may still initially notice her name appearing within search engine resultsIf this occurs, it means that while Ms***’s information was still in our systems, search engines indexed the public results pages of the Intelius websiteIn order for this listing to be removed, individual search engines will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on each search engines’ internal policies and algorithmsHowever, Ms*** should note, that none of her information appears in any Intelius search results Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr*** Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies
In addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesCommercial records consist of information that is maintained by enterprises and is available for purchase, such as marketing and telemarketing lists, phone connect and disconnect information, and business profile dataFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Mr***’ request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon requestInformation sent to us in order to verify identification, such as a driver’s license or passport information, etcis used only to process opt-out requests and is shredded after its immediate use Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr***’ complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***
I am rejecting this response because: Your website offers a name of a person, for a one time search for centsand the may be in the fine print, but that is NOT what was agreed I believe that YOU MUST PUT ON YOUR WEBSITE: YOU WILL BE CHARGED, NOT ONLY Cents, BUT ALSO AN ADDITIONAL for a week. I cancelled after the cents was accepted, then several days later you charged me again It is deceptive to NOT put ALL charges in up front. People, like me see the cents for one name and they can accept thatBut, bucks is NOT ACCEPTED. If someone, like me cancels after the information is shared, only charge them once the cents. And the information you provided was WRONG to Boot!!!
Sincerely,
*** ***

Complaint# *** Consumer name: *** *** We are in receipt of the complaint filed by Ms*** According to our records, Ms*** was refunded $on March 27, and $on April 5, Ms*** should note this refund on her account within the next to
days, depending on her financial institution’s billing cycle and internal refund policiesA copy of the refund transaction is attached for review This information should successfully resolve Ms***'s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #: *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databasesIntelius does not charge individuals for this courtesy Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint number: *** Consumer name: *** *** *** We are in receipt of the consumer complaint filed by Mr***I am unable to locate an account matching the information Mr*** supplied in his complaint. If he can provide me with the information below, I will
research this matter further: - An email address that may have been used to create the account - The first six and the last four digits of the credit/debit card and billing zip code - The order number provided on his purchase order He can either respond directly through the Revdex.com complaint resolution process or he can email me directly at [email protected] I look forward to receiving the additional information from Mr*** Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius is not an international service, we are a U.Sbased company who generally services consumers in the United States. After further review it appears that Mr*** is accessing our site from outside of the United States which we believe is why he is having difficulty. Once Mr*** returns to the U.She should be able to utilize our services.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional
information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Ms***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request or the member can utilize the automated online opt out process and select the records they would like to remove at https://www.intelius.com/optout This information should successfully resolve Ms***’s complaint. Should your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Intelius solely collects and compiles the public records and publicly available information. Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit
filings, court records, magazine subscriptions, and address changes.We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I cannot consider this complaint resolved until a credit appears on my credit card statement.Sincerely, *** ***

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus Membership was activated As requested, the Intelius Premier Plus Membership was canceled on 11/27/A refund was issued for the total amount of $on 12/1/2015. The refund will appear on Mr*** statement ($29.95x5) in one of the next two billing cycles, depending on the closing date. Again, all membership charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

PublicRecordsonly offers subscriptions. Customers can choose to be charged for their membership monthly, quarterly, or annually. When selecting a subscription, customers are presented with the details of the billing.As requested, the PublicRecordsMonthly Membership was canceled
on 11/21/and a refund was issued in the total amount of $59.85. The refund will appear on Ms*** statement ($19.95x3) in one of the next two billing cycles, depending on the closing date. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience