Inter-Tec

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user licenseThe customer was temporarily suspended but has been warned that a permanent ban from online play may result if these actions are repeatedThe customer's ban will expirethis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Although my "punishment" time is almost up (days) I'm still clueless to what I have done as I have been tempbanned timesThe first ban I understand as I had 'Single player' mods in my Grand Theft Auto V game folder but whilst banned, I deleted the folder and started from scratch also RE-installing the whole game againMy second ban was a couple weeks after but having a clean folder FREE of any foreign files so I'm really questioning what I have done to deserve a second offense In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not accept this non senseSimply put Rockstar has failed to provide or offer any proof of any form in that I did anything wrongThis company continues to do as they please and harass its own customers to the point that many people are now leaving the Rockstar communityI currently have signatures all willing to follow up in a class action matter if neededAgain I ask that my account be unsuspended and untouched as well as receiving a letter of apology from the president of the company stating that he knows the issues at hand and that he is doing everything possible to stop the terrorist like activity that it is shown by Rockstar doing as they please with no consequenceOr a refund for the purchase of the game GTA V In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Rockstar Games continues to act in bad faith and refuses to investigate this matter furtherIt is clear Rockstar Games wishes to discredit the summary of events presented as illegitimate so that they may be cleared of any wrong doing.In this matter I find Rockstar Games consistently refuses to consider the possibility that a computer system can fail and incorrectly flag someone's account for a ban.As Rockstar refuses to discuss this matter in good faith whether by their own customer support portal where inquiries into the matter are immediately rejected or via Revdex.com, I find no other alternative than to ask for intervention by Revdex.com.I have provided all facts from this ordeal lasting several months and Rockstar Games has consistently refused to provide a minimally acceptable level of customer service.To turn around at the last minute and say the claims are not factual after multiple responses by Rockstar Games is both unprofessional and not constructive to a solution.I await Revdex.com's comments on the matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ the company has stated several times that I violated policy which still hasnt be proven to dateWhy is it that I've been playing this same game on a different system and once I switched it over I was bannedThere are no records of illegal activity on my accountAnd how is it that I was banned when I wasn't even playing the gameThis is an ongoing problem with this company and through the local news investigation and upon interviewing others they will see a pattern in the companies corruptionRevdex.com it would be understandable if I had done something and as you can see there has been no explanation of what I have done specifically meaning that if I was banned it had to be for a particular reasonAnd if push comes to shove any lawyer would see a problem in this actionWhat they have done is the same thing as me coming to work on monday morning and my supervisor says im fired and I ask why and he says it could be for a few reasons but doensnt specifically state what was doneAnd this company cant state it because nothinf was doneLook at the tone in the last sentces of the companyThats the same customer service I been dealing with] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Unacceptable response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was playing the GTA V online during the vehicle export DLC where you steal cars store them in your warehouse until you are ready to sell them to a seller and receive the money in your accountI had two cars worth 200,me and my friend was delivery and when you pull out the garage the game froze neither car would move or let me out., and not I am out of my game money and need that back which the customer service and tech team was no help whatsoeverI would like to have that 200,plus interest back into my account since you have terrible servers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I reject the response as false, and request to know which specific term of the user agreement was violated? I have invested dozens of additional hours on forums, researching how this could have happened, and I have read every word of their TOS and EULA multiple times I am confident of zero wrong doing on my part The time invested is by far the most valuable to me, and I feel robbed of over hours of creative exploration Yes, at the end of this day suspension I could choose to continue to participate in this online game again, however since no explanation has been given, I have no assurance this will not happen again In addition, all progress has been completely wiped so I would be forced to complete hours of identical content to get back to where I was The automated suspension process is supposed to PROTECT users like me from hackers, cheaters, and "griefers" I am an honest player that has not cheated or interfered with others gaming experience in any way I am also a long-time customer that has been paying full retail price for this company's creations for over yearsPerhaps the policy at Rockstar is to never admit that mistakes occur with their suspension triggers because it could lead to more disputes I can accept that, but the fact remains in this particular case I am a victim, falsely accused of cheating, which is insulting and emotionally distressing In addition, the customer service mechanisms one expects to be in place are absent at Rockstar Prior to contacting Revdex.com all of my previous attempts to contact Rockstar customer service were handled by a 3rd party company with no access to log files or records of any kind Both digital responses I received were "cut and pasted" generic responses without a single word from an actual customer representative In addition phone calls either did not get through due to "high call volume", or immediately resulted in a rude hang-up As a wronged consumer I feel my last/best recourse is to file this complaint with Revdex.com to try to get some justice or resolutionI accept perhaps my account was somehow sabotaged or hacked into? Or perhaps a corrupted file on my PC triggered this? If the company representative wishes to provide a reasonable explanation of a specific terms violation committed on this account, I will consider retracting my complaint If they do not wish to participate in this process and find an amicable solution, then I hope my complaint will help other consumers be forewarned of the terrible lack of empathy this company is demonstrating In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We reviewed the customer’s account previously and confirmed that his account was appropriately disciplined for cheatingWe do not provide exact details as it would make it easier for cheaters to evade our system The customer’s ban has expired and the “complaint” is essentially a request for informationWe will not provide further information and this complaint should be closed and resolved in favor of the CompanyThis is our last comment on this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have contacted tech support too many times and they are refusing to help me with this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This customer has responded via email, and we have replied back to the customer through our Support systemThis matter has been handled properly through SupportThis is our final comment on this matter; this case should be closed and resolved in favor of the Company

The customer did not purchase the item that was the subject of the offer and has not responded to Support emailsThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

We reviewed the customer’s account previously and confirmed that his account was appropriately disciplined for cheatingWe do not provide exact details as it would make it easier for cheaters to abuse our system The customer’s suspension has expired and this “complaint” is essentially a request for informationThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] "This matter is being properly handled via our Customer Support system and the customer has already been accommodated for verified claims for earned item loss Modded items acquired via cheating are against the terms of use and are not replaced if lostThis case should be closed in favor of the company and this will be our last comment."Come on fix the money loss In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We reviewed the customer’s account data and Support history We have determined the customer manually deleted their character and there is no evidence that the account was out of the owners control This complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I want a REASON for them banning meI have NOT KNOWINGLY VIOLATED any of their rules, and trust me, I've read themI have been having this issue since I reported that a hacker dumped money on me- I did the honest thing, and I got banned for itEver since then, I get banned every time I log inThey won't tell me whyI will not accept this answerThis is absolutely unacceptableThis is not customer service, this is shameful In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have followed EVERY suggestion made multiple times and reported the results back to the company The company insists on making the EXACT SAME SERIES of suggestions regardless of my responseIt took two weeks but I was able to locate two of my daughter's friend's who also had PlayStation 3s, one was a Psslim and the other three same one I haveBoth disks played on the slim but neither played on the one that is like mineThis has been reported back to the company via email multiple times and they them return to the first suggestion they made of ensuring that my Pshas all necessary updates, that the disks are clean and free of damage, that I have downloaded and installed any available patches, that I create a "temporary profile" and try playing using the new profileI have done each and every one of these suggestions dozens of times with the exact same result and reported it back to the companyThey have been cycling through these exact same suggestions repeatedly for over a month and have added nothing new to actually resolve the issueI don't feel they even read my response they just robo reply and claim I'm not cooperating when inreality they're just waiting for me to give upThey have no intention of determining why this game whether on a disk or a download refuses to play in certain game systems (Psfat) while playing fine on others PsslimsAnd that they game crashed after it was downloaded from the PlayStation store should be a clue that the problem is the game NOT the thousands of consoles it keeps crashing.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This is a support issue and is being handled via support channels. We have informed the customer that our records show all in-game funds purchased were successfully deposited on the dates of purchase. We have requested the customer's transaction history multiple times but the customer has yet to provide it. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

It's unfortunate that the player has encountered bad behavior by other playersThe player should report those players and enter a new session with other players or friendsThis complaint should be resolved and closed in favor of the Company; this is our last comment on this matter

We reviewed the customer’s account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and license by cheating in the online mode. The player was temporarily suspended but has been warned that a permanent ban from online play may... result if these actions are repeated. This matter should be closed and resolved in favor of our company.