Inter-Tec

The customer’s statement is not true and the Multiplayer on Xbox is not brokenWe verified in local testing on that Red Dead Redemption multiplayer is up and players are currently onlineIf the customer experienced problems while playing in certain sessions or while playing with certain individuals, we recommend avoiding those sessions or playersThe complaint should be resolved in favor of the Company and this is the final comment on the matter

We reviewed the customer's account data, and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user licenseThe customer was temporarily suspended, but has been warned that a permanent ban from online play may result if these actions are repeatedThe customer states that they did not play online before the ban, but they hadThis complaint should be resolved and closed in favor of the Company, and this is our final comment on this complaint

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Not it was not appropriate and there's no way you can provide any type of proof , without falsifying information ,that I was modding hacking or cheating after my sencond , "which was justified" , temporary ban was lifted. I only played a few hours with a friend, the whole time , who will vouch that I was not . Me and the friend I played with basically did the same thing , he is not banned ! I sold a few of my car's, out of my garage to buy a new model that was available, drove around , tipitcal GTA stuff , nothing more ! I demand a refund , because this company broke there own rules, and banned me permanently, trying to force me into buying a new copy , which I will not ! In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: No the issue should not be resolved and closed in favor of the companyThe company only assumes the issue has been resolved because no response was given to their direct contact to me and thus they automatically close the support ticketThe company states that I misidentified the promotion and it was only valid with the purchased of a more expensive shark cardIt seems strange to me that for the first two responses before I decided to take the issue to the Revdex.com the company stated that no such promotion even existed, and only now do they say yes the promotion did exist but I didn't buy the right productI will agree that the issue has been resolved if Rockstar can provide proof of a screenshot showing the advertised promotion, as proof that I misidentified it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The player's purchased currency is still available in their original account on the original platformIn regards to the migrated data on the new platform, purchased currency is generally non-transferrable per our terms of service and the player is show how much in-game currency will transfer before they confirm migration of data to a new platformThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

We reviewed the customer's account data and have confirmed that the account was appropriately suspended from GTA Online for violating the game terms and end user licenseThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user licenseThe player is temporarily suspended but has been warned that a permanent ban from online play may result if these actions are repeatedThis complaint should be resolved and closed in favor of the Company and this is our final comment on the case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The tech support should have been able to help me recover at least one of the save game files but instead of helping me recover my save games his suggestion was to uninstall the game which erases all profile data and then download Gigabytes and reinstall which took over hoursYes I may have been wrong about the technical details of the softwareBut the tech support should know how to recover one of the saves that was not corruptedThis problem has reoccurred and I was able to recover a different save and continue playingTech Support failed in not using the minute fixThey could have helped me recover the data but instead they had me delete all the data and do a hour reinstallI didn't need a reinstallThey waist my time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Rockstar does not belive in customer service for any of there clients and regardless of there audit findings I am missing whole story mode from when I owned the version and also money from versionI belive this is unjust as a client and horrible treatment of any patroni do not accept there resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The customer's description suggests that there is a problem with his gaming console but the customer has refused to cooperate with support suggestions to confirm the source of the problem. Specifically our support team requested that he test his two copies of LA Noire in another console to determine... if they play properly. The customer has not responded to this suggestion and he should continue to work through his console issue with our support team. This is our last comment on the matter and this case should be closed in favor of the company.

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user licenseThe customer was temporarily suspended, but has been warned that a permanent ban from online play may result if these actions are repeatedThe customer's suspension has expiredThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

We reviewed the customer’s account and confirmed that his account was appropriately disciplined for cheatingWe do not provide exact details as it would make it easier for cheaters to abuse our system The customer’s suspension will expire and this “complaint” is essentially a request for informationThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I never gave any sort of information regarding to my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that piece of trash company just used an generic response and will NEVER EVER BE ACCEPTED: the company is a lying piece of trash and either needs sued or brought downeither works for along with $billion in cash In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This is the second complaint in a year where this customer filed a BBB complaint without attempting to resolve the matter through Rockstar Support. This is a Support issue and should be handled through Support channels. We have reached out to this customer for more information, and the... customer should work with Support on this issue. This complaint should be closed and resolved in favor of the Company.

We have responded to this customer via the Support system, and this was handled and resolved through that systemThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

Revdex.com:At this time, my complaint, ID [redacted] regarding Rockstar Games Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] That would be a lie as I have the email convo which it worked then was kicked again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have followed many steps through the rockstar support programNone of them have workedSome of them have contradicted themselves to where I've had to block ports that I was previously told to open but this exact support teamI've reached out many times and have followed through with their adviceHowever their suggestions only come once a weekSo far I've had terrible game play issues with GTA online on online modeI would like to be reach in a timely manner, more than likely over the phone, the email support is inadequate and it does not seem that the support team even follows the thread as it gets passed on from support member to support memberQuite frankly, no one knows what my problem is, so it's news to me that now rockstar is claiming they have it figured out and it must be am issue with my support system? Keep in mind, I'm not the only one experiencing server issues! I've provided screenshots of my network speed, what more proof do I need to prove that the problem lies with the rockstar servers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]