Inter-Tec

This is a Support issue and should be handled via support channels We have no record of any contacts from this customer with the given information We have reached out to the customer and asked for more information This case should be resolved and closed in favor of the Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We reviewed the customer’s account data and have confirmed that the customer was appropriately banned from GTA Online for violating the game terms and license by cheating in the online mode The player was initially temporarily suspended and was warned that a permanent ban from online play may
result if these actions continued This complaint should be closed and resolved in favor of the Company

We reviewed the customer’s account previously and confirmed that his account was appropriately disciplined for cheatingWe do not provide exact details as it would make it easier for cheaters to abuse our system. The customer’s suspension has expired and this “complaint” is essentially a request for informationThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Issue have not been resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We reviewed the customer's account and confirmed that his account was appropriately disciplined for cheating and he was in control of the account during that periodThis complaint should be closed and resolved in favor of the Company; this is our final comment on this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company still fails to state the specific reason for the suspension, other than the general list of possible reasons, and has not returned my in-game progress or money spent on the gameIn lieu of an exact reason for the suspension given by the company, I stand by the belief that it was another unrelated program running on my computer (possibly Discord, a widely used voice chat program), which does not violate any terms of service, that triggered the unjustified suspension
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We reviewed the customer’s account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and license by cheating in the online mode The player was initially temporarily suspended twice and was warned twice that a permanent ban from
online play may result if these actions continued This complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

This is a Support issue and should be handled through Support channelsWe have reviewed all tickets from this customer and the customer is misrepresenting the interaction they had with SupportWhen the customer requested to have their account deleted, they were asked to confirm they understood
that their access to their game would be lost The customer confirmed that they understood that they would lose their entitlement to play the game linked to the accountThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Like I have mentioned, the ban occurs 1-days after I purchased the game and I have never played this PC game online before, in what terms did I violated the rules? I have watched videos on ***, that some players in this game were allow to use their cheat to ban people in public and I believe I was one of these victims(there were a lot of people with the same case as mine and I believe they didn't take a step to file a complaint here because they gave up after they gave this company's horrible customer service a try via the phone)How does this company protect customer with this kind of issue without losing their money as a first-time buyer/playerAdditionally, in what evidence that I have violated the rules, I was playing normally as a regular player inside the game along with my other friends online and they were not ban and we were doing the same routine as a player wouldThis game has cost me dollars yet I have only played this game for 1-days before I got ban for "Unknown reason" that means I am not aware of what I did wrong or what is the cause of this suspensionAll this company is telling me is that I Violated the rules but how!? Last but not least, Even if I get unban after the wait time (which is 30days) , how would I know this would not happens again? I am 100% clean in my background and I have never violated any rules, this company doesn't even bother to look thru clients steam account (which is their platform to get their game launch and advertised) that I have never gotten reported as a cheater on any games that I have playedWhat guarantees are there to protect clients like me in the future? This company does not give back full refund regardless what the issue is, they believe that they are always right because they are big and never will get into troubles even for complaints like mine, I am extremely disappointed with this company's response, it is the same answer I have gotten by their customer service over the phone and get hang up by them and made me felt like they do not want to spend their time to resolve my issue
Evidence on this *** link: ***
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Sincerely,
*** ***

We have addressed this customer’s complaints via support channels, and we will not make any further comment in this setting due to the customer’s repeated threatsThis is our final comment on the matter and this complaint should be closed and resolved in favor of the company

We reviewed the customer’s account previously and confirmed that his account was appropriately disciplined for cheatingWe do not provide exact details as it would make it easier for cheaters to abuse our system The customer’s suspension has expired and this “complaint” is essentially a request for informationWe will not provide further information and this complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Rockstar will not answer the simple question here and are beating around the bushDID THE CUSTOMER RECEIVE THE ITEM OR NOT???It is an elementary question that they cannot answer because guess what!? The customer does not have an online account! With that being said, how could he receive the item? Why will Rockstar not provide a refund for an item that a customer did not receive? Rockstar, IN NO WAY, state that the shark cards cannot be used in the offline mode of the game which is what the customer purchased them forNow the customer would kindly like his money back simply based on principle and Rockstar's evasivenessObviously, this should be settled in the customer favor
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This matter is being properly handled via our Customer Support system. We have not been able to verify all of the customer's claimed item and in-game currency loss. The customer was granted a one-time accommodation and gifted in-game funds for the verified losses, but we cannot replace
any items or in-game funds that cannot be verified. This case should be closed and resolved in favor of the company

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Rockstar Games has resolved my issue with their servicesThank you for your help
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
[Your Answer Here]
They did not reach out to meI ended up reaching out to them months ago after Rockstar did not return the Revdex.com first claim months agoProblem wasn't solved just dealt differently problem still happens
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have continued to jump through hoops in the hopes of finding a solution to this problemThey have given me the same solutions a few times as well as a few new ones that only seem to be there to waste my timeI have never had such an issue with downloading any game before through any other service EXCEPT Rockstar Social Club and I'm through trying at this pointI have done far more than I should have to just to be able to download a gameI've played and loved past GTA games but I can't love a game that I'm unable to even play
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This customer contacted our Support team about illegitimate in-game currency on his account being removed and was informed that the currency would not be returned. We double-checked the account and verified that the detection was correct and his in-game funds were illegitimate
Discipline of players who modify the game in violation of the terms of use is not within the purview of the Revdex.comThis complaint should be resolved in favor of the Company and this is the final comment on the case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[there is no proof provided in the matter, it is simply from a computer program that has provided no proof that I cheated or did anything wrongAs well I was never suspended twice I was suspended once with again no proof just someone saying we can not answer or provide proofThe only thing you have done is simply gave a bunch of fancy words with no proof to any wrong doingsYou take no responsibility in your actionsI still want the same resolution as well after contacting yahoo the emails I was sending to the New York news that was sent to me from rockstar was somehow deleted and yahoo is looking into the matterSo again I ask for my account to be unbanned and untouched as it was and I would like to receive a apology letter from the president or vice president to prove they are aware of the continued issues and reports of rockstar abuse continuing Thank you ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We reviewed the customer’s account previously and confirmed that his account was appropriately disciplined for cheatingWe do not provide exact details as it would make it easier for cheaters to abuse our system This “complaint” is essentially a request for informationThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter