Interface Network

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Although the representative from interface (their VP) said all the issues were resolved that is not true at all. The issue is that I have not received a refund that should have been sent to me 9 months ago according to their return policy. Since filing my two complaints against the company with the Revdex.com I have tried to call interface several times to try and find out when my check would be sent out. In her response to my latest complaint their VP said she could not tell me the exact day my refund would arrive since she cannot control the mail, fair point I suppose but all I've asked is when it will actually be sent to me. In her response to my first complaint, dated June 3rd 2014, the interface VP stated that my check would be expedited to me. I have already waited 9 months after the time frame in their contract in which I should have received my refund. I don't know how it has been almost two months since I was told my refund would be expedited to me and I still have not received it. This issue will not be resolved until I have received my refund check. 
Regards,
[redacted]

This is in response to the reply submitted by [redacted].After following up with our accounting department, we were advised that [redacted]’s refund was expedited and he will be receiving it shortly as the refund process has been expedited. We apologize for the inconvenience and...

advise him to contact the Client Services Department if he has any questions or concerns. Respectfully submitted, Annette G[redacted]Client Services

This is in response to [redacted]. [redacted].
We had expedited a refund check (#[redacted]) to the address provided and confirmed by [redacted]. [redacted] and after confirming with our accounting department, it was confirmed that the check was sent out on February 27, 2014.  We advice [redacted]. [redacted] to be patient, consider the current weather trend, and she should be receiving the check shortly.  We apologize if the delay caused [redacted]. [redacted] any inconvenience.  Our Client Services Department is available seven days a week to answer any questions she may have.
Respectfully submitted,
[redacted]
Client Services

The [redacted] family did attend a free
evaluation meeting with one of our Development Directors on May 9, 2014 at our
[redacted] location. During the meeting, [redacted]. [redacted] was presented with the
option to purchase a photo-shoot package for her daughter. The packages
discussed with clients...

contain the use of a professional photographer, make-up
artist, hair stylist, wardrobe specialist and studio time. The packages
discussed are always optional. [redacted]. [redacted] decided to purchase a 4 outfit, 96
image photo-shoot packages for her daughter at a promotional value of $1,175.
The photo-shoot was scheduled to be completed May 11, 2014. The
[redacted] family decided to cancel and sent in a certified letter within the
allotted cancellation period. 100% of our clients who do correctly follow the
refund policy will receive a full refund as promised. We have expedited a
refund check (#[redacted]) for the full amount to be sent to [redacted]. [redacted]. We
apologize for any inconvenience the delay may have caused the [redacted]
family.  We have, unfortunately, encountered significant clerical errors during
recent employee turnover in our accounting department and are working in good
faith to rectify them expeditiously. Our Client Services Department is open
seven days a week for our clients’ convenience, and they can speak with us
about any further concerns at any point that they wish. We are available to
answer any questions that they may have regarding InterFACE or the services we
provide. We are sorry the [redacted] family decided not to move forward with our
services at this time, but strongly urge them to reach out to us if they decide
to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

Fwd: Complaint # [redacted]
 
 
Inbox

x

 
 
 

Revdex.com of Metro Washington DC




Apr 18 (4 days ago)










tome




 
 
 
 
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Thu, Apr 17, 2014 at 2:37 PM
Subject: Complaint # [redacted]
To: [email protected]
Dear [redacted],
 
I am writing to you to let you know that the matter regarding Complaint #[redacted] has been settled. The company, Interface, sent me a check for the amount they owed me.
Thanks for your help in this matter. Please let me know if you receive this mail and that no further action will be taken.
 
Thanks again for your help,
 
[redacted]

This is in response to [redacted]’s reply. As mentioned earlier, process of the refund check (#[redacted]) was expedited.  We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. We apologize if the delay caused [redacted] any inconvenience but the refund check will be mailed out. Our Client Services Department is also available seven days a week to answer any questions she may have.Respectfully submitted, [redacted]Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It is now May 7th and I still haven't received a check from Interface.
Their response sounds good, but until they fulfill their obligation my complaint is still valid.
Regards,
[redacted]

This is in response to the reply submitted by [redacted]. [redacted].As mentioned earlier, process of the refund check (#[redacted]) was expedited; hence the previous response is not misleading or incorrect.  We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. We apologize if the delay caused [redacted]. [redacted] any inconvenience but the refund check will be mailed out. A specific date is not provided every simply because we do not have control of the mail and how it would take for mail to arrive. Our Client Services Department is also available seven days a week to answer any questions she may have. Respectfully submitted, [redacted]Client Services

This is in response to the complaint submitted by [redacted] [redacted]We are in receipt of [redacted]’s response and assure him that we are working to resolve this issue for him. A Client Services Representative will get in contact with [redacted] within the next three business days to close this matter in his favor. We appreciate his patience and cooperation. Respectfully submitted, Annette G[redacted]Client Services

Complaint: [redacted]I am rejecting this response because: I was told I was expedited a check and I still have not seen a check to this day. When I call they tell me like I have always been told you will eventually get one. They are behind and having problems. I have also moved since this situation took place. I left my new address with many different people who said they put in it the computer. So maybe that is now the problem. I would just like to get my money back. I will accept it if I can get my money back.Regards,[redacted]

This is in response to the complaint submitted by **. [redacted]. The [redacted] family did attend a free evaluation meeting with one of our Development Directors on March 29, 2014 atour [redacted] location. During the meeting, [redacted] was presented with the option to...

purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-upartist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot packages for her son for $775. The photo-shoot was scheduled to be completed April 4, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.  We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with usabout any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 6, 2013 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients...

contain the use of a professional photographer,make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 1 outfit,48 image photo-shoot package for her daughter for $775. The photo-shoot was scheduled to be completed December 8, 2013. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow therefund policy will receive a full refund as promised. We had expedited a refund check (#[redacted]) for the full amount and sent it to [redacted] on March 12,2014. After [redacted] informed us on March 25, 2014 that she still did not receive the refund check, we immediately voided the check and advised theaccounting department to issue another check. We advise [redacted] to bear with us while another refund check is issued to be sent out to the [redacted] family.We apologize for any inconvenience the delay may have caused the [redacted] family.  Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

This is in response to the complaint submitted by [redacted]. [redacted]-[redacted]. The [redacted] family did attend a free evaluation meeting with one of our Development Directors on April 5, 2014 at our [redacted] location. During the meeting, [redacted]. [redacted] was presented with the option to...

purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted]. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot packages for her daughter for $1,175. The photo-shoot was scheduled to be completed April 13, 2014. Our cancellation policy states, any request for cancellation must be in writing and must be received or postmarked within three (3) days of the execution of the agreement.  Request for a refund must be sent via certified mail return receipt requested. If the request complies with our cancellation policy, a refund will be provided within thirty (30) days in the form of a company check.  Furthermore, InterFACE requires that each and every client initial next to the cancellation policy in order to ensure that they understand the procedure necessary for them to receive a refund. [redacted]. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised.  It does take thirty (30) days before the refund check is sent out, according to the Professional Services Agreement but [redacted]. [redacted] filed a chargeback with her financial institution.  InterFACE now has to go through the refund process with that company directly.  If [redacted]. [redacted] has any questions regarding the status of her refund she would have to contact her financial institution. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish.  We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.
Respectfully submitted,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I would like to business to provide me with an exact date as to when they will mail my refund check to me. 
Regards,
[redacted]

[redacted], From the  company today, told her this company is out of business,  probably a scam. IC

Attached is our response to the complaint submitted by **. [redacted]. 
The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 18, 2013 at our Gaithersburg location. During the meeting, **. [redacted] was presented with the option...

to purchase a photo-shoot package for his daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot packages for his daughter for $1,075. The photo-shoot was scheduled to be completed December 29, 2013. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited the process of refund check (#[redacted]) for the full amount to be sent to **. [redacted].We apologize for any inconvenience the delay may have caused the [redacted] family.  We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

This is in reply to the response submitted by **. [redacted].We do not understand why **. [redacted] is claiming that we have not acted in good faith.  We explained to **. [redacted] the reason why there was a delay in the refund check process, which he acknowledged, and we promised the refund check to be expedited.  The refund check was sent April 1, 2014 as indicated earlier, and after confirming with our accounting department we were advised that the check cleared on April 8, 2014.  The [redacted] family currently has possession of their refund of the full amount.  We do not understand why **. [redacted] would reject the response.  We have addressed all concerns and issues **. [redacted] expressed in his complaint earlier and have acted in good faith.  We like to wish the [redacted] family the best in their future endeavors.  Again, our Client Services Department is available seven days a week to answer any questions he may have. Respectfully submitted, [redacted]Client Services

**.
[redacted] did attend a free evaluation meeting with one of our Development
Directors on December 3, 2013 at our [redacted] location. During the meeting,
**. [redacted] was presented with the option to purchase a photo-shoot package for
his daughter. The packages discussed with clients contain...

the use of a
professional photographer, make-up artist, hair stylist, wardrobe specialist
and studio time. The packages discussed are always optional. **. [redacted] decided
to purchase a 3 outfit, 48 image photo-shoot packages for his daughter at a
promotional value of $850. The photo-shoot was scheduled to be completed December
7, 2013. **. [redacted] decided to cancel and sent in a certified letter within the allotted
cancellation period. 100% of our clients who do correctly follow the refund
policy will receive a full refund as promised. We have expedited a refund check
(#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any
inconvenience the delay may have caused **. [redacted].  We
have, unfortunately, encountered significant clerical errors during recent
employee turnover in our accounting department and are working in good faith to
rectify them expeditiously. Our Client Services Department is open
seven days a week for our clients’ convenience, and they can speak with us
about any further concerns at any point that they wish. We are available to
answer any questions that they may have regarding InterFACE or the services we
provide. We are sorry that **. [redacted] decided not to move forward with our
services at this time, but strongly urge him to reach out to us if he decides
to reconsider his cancellation in the future.Respectfully submitted,

This is in response to the complaint submitted by [redacted]. [redacted]. The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 11, 2014 at our Gaithersburg location. During the meeting, [redacted]. [redacted] was presented with the option to...

purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted]. [redacted] decided to purchase a 3 outfit, 96 image photo-shoot packages for her daughter for $1,495. The photo-shoot was scheduled to be completed January 18, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.  We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,[redacted]Client Services

The [redacted] family did attend a free
evaluation meeting with one of our Development Directors on March 27, 2014 at
our [redacted] location. During the meeting, [redacted] was presented with the
option to purchase a photo-shoot package for her son. The packages discussed
with clients contain...

the use of a professional photographer, make-up artist,
hair stylist, wardrobe specialist and studio time. The packages discussed are
always optional. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot
packages for her son at a promotional value of $595. The photo-shoot was
scheduled to be completed May 3, 2014. The
[redacted] family decided to cancel and sent in a certified letter within the
allotted cancellation period. 100% of our clients who do correctly follow the
refund policy will receive a full refund as promised. We have expedited a
refund check (#[redacted]) for the full amount to be sent to [redacted]. Lowery. We
apologize for any inconvenience the delay may have caused the West family.  We
have, unfortunately, encountered significant clerical errors during recent
employee turnover in our accounting department and are working in good faith to
rectify them expeditiously. Our Client Services Department is open
seven days a week for our clients’ convenience, and they can speak with us
about any further concerns at any point that they wish. We are available to
answer any questions that they may have regarding InterFACE or the services we
provide. We are sorry the [redacted] family decided not to move forward with our
services at this time, but strongly urge them to reach out to us if they decide
to reconsider their cancellation in the future.
Respectfully submitted,Annette G[redacted] Client Services