Interface Network

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Even though the letter acknowledges that Interface owes me $I have yet to receive the check.I was told by someone that re-directs calls at the customer service department that a check was going to be cut the 7th or the 8th of April (because ***, one of the managers, didn't have the courtesy to answer my call in person, so he sent the message with the person that screens the calls.) and I have not received the check yetThe check has been due for over days nowI think over days is unacceptable
Regards,
*** ***

Refund / Exchange Issues - The company failed to honor their policy regarding refund, exchange or credit
Problem:
This is my second complaint my first complaint was closed when Revdex.com got a response saying they were sorry to me and will expedite a check with check number (***) I still have not received a check they will not let me speak to anyone now when you call the number it says you are number in line with minute goes all the way to one minute then starts adding minute after over two hours of waiting and my phone at five percent battery I was caller six with minutes every number I call this is the result the one time before this started they said I could not talk to Annette G*** that it was being settled through better Business and that I should get my check soon that was over a month ago and my contract was signed in February they had thirty days to get me a check it is months past days and still not resolved

Guarantee Or Warranty Issues - A failure to honor money-back guarantees
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Problem:
I have already filed a complaint against the same business on here and excepted that they would send me my refund
check and they still have not sent itI will no longer call them and be hung up on and lied too so I will use Revdex.com until I receive my checkI was supposed to receive a $refund months ago for services I cancelled and then about a month ago or some weeks I made a complaint on here and they said I would receive my check within a week and still have not received it
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Desired Settlement / Outcome
Desired Settlement:
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Desired Outcome:
Send my $refund check or I will gladly come pick it upThis has been going on way too long and while they may think I will forget I will not

The *** family
did attend a free evaluation meeting with one of our Development Directors on January
24, at our *** locationDuring the meeting, *** *** was presented with the option to purchase a photo-shoot package for her
childrenThe packages discussed with clients
contain the use of a professional
photographer, maartist, hair stylist, wardrobe specialist and studio
timeThe packages discussed are always optional*** *** decided to
purchase two outfit, image photo-shoot packages for her sons at a promotional
value of $1,totalThe photo-shoot was scheduled to be completed March 1, The *** family decided to cancel and sent in a
certified letter within the allotted cancellation period100% of our clients
who do correctly follow the refund policy will receive a full refund as
promisedWe have expedited a refund check (#***) for the full amount to be
sent to *** ***We apologize for any inconvenience the delay may
have caused the *** family. We have, unfortunately, encountered significant
clerical errors during recent employee turnover in our accounting department
and are working in good faith to rectify them expeditiously. Our Client
Services Department is open seven days a week for our clients’ convenience, and
they can speak with us about any further concerns at any point that they wish
We are available to answer any questions that they may have regarding InterFACE
or the services we provideWe are sorry the *** family decided not to move
forward with our services at this time, but strongly urge them to reach out to
us if they decide to reconsider their cancellation in the futureRespectfully
submitted,
Annette G
Client Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I still have not received the "expedited" refund check to this dayThank you
Regards,
*** ***

This is in response to the reply submitted by *** *** ***InterFACE is actively working on ***’s caseAfter being informed by **. *** that the check was not received by the *** family, we have forwarded the information to the accounting department to get their refund check out expeditiouslyA representative from that department will be calling them to resolve this issueRespectfully submitted, Annette G***Client Services

RevDex.com,
I have reviewed the response made by the business
in reference to complaint ID ***As long as InterFACE states that the
company did not submit a complaint against me or my former spouse to a
collecting agency and that I and my former spouse DO
NOT own any money to "Inter Face" (therefore we do not have any
obligations to each other) find that this
resolution is satisfactory to me
Regards,
*** ***

This is in response to the complaint submitted by *** *** ***.The *** family did attend a free evaluation meeting with one of our Development Directors on January 23, at our *** location During the meeting, *** was presented with the option to
purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. ***. *** decided to purchase a outfit, image photo-shoot for her son at a promotional value of $1,500. The photo-shoot was scheduled to be completed May 10, 2014.The *** family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We apologize for any inconvenience the delay may have caused them and we are working diligently to rectify the situationOur Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry *** decided not to move forward with our services at this time, but strongly urge him to reach out to us if he decides to reconsider his cancellation in the future.Respectfully submitted,Annette G***Client Services

*** *** did attend a free evaluation
meeting with one of our Development Directors on January 15, at our
*** locationDuring the meeting, *** *** was presented with the
option to purchase a photo-shoot package for her daughterThe packages
discussed with clients contain
the use of a professional photographer, ma
artist, hair stylist, wardrobe specialist and studio timeThe packages
discussed are always optional*** *** decided to purchase a outfit,
image photo-shoot packages for her daughter at a promotional value of $The
photo-shoot was scheduled to be completed January 25, *** *** decided to cancel and sent in a certified letter within the allotted
cancellation period100% of our clients who do correctly follow the refund
policy will receive a full refund as promisedWe have expedited a refund check
(#***) for the full amount to be sent to *** ***We apologize for any
inconvenience the delay may have caused *** ***. We
have, unfortunately, encountered significant clerical errors during recent
employee turnover in our accounting department and are working in good faith to
rectify them expeditiously. Our Client Services Department is open
seven days a week for our clients’ convenience, and they can speak with us
about any further concerns at any point that they wishWe are available to
answer any questions that they may have regarding InterFACE or the services we
provideWe are sorry *** *** decided not to move forward with our services
at this time, but strongly urge her to reach out to us if she decides to
reconsider her cancellation in the future.Respectfully submitted,

The *** family did attend a free evaluation meeting with one of our Development Directors on November 16, at our *** locationDuring the meeting, *** was presented with the option to purchase a photo-shoot package for her sonThe packages discussed with clients contain
the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional, *** decided to purchase a outfit, image photo-shoot packages for her son at a promotional value of $The photo-shoot was scheduled to be completed November 23, 2013.The *** family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check for the full amount to be sent to ***We apologize for any inconvenience the delay may have caused the *** familyWe have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the *** family decided not to move forward with our services at thistime, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G***
Client Services

The *** family did attend a free evaluation meeting with one of our Development Directors on January 15, at our *** locationDuring the meeting, the *** family was presented with the option to purchase a photo-shoot package for their daughterThe packages discussed with
clients contain the use of a professional photographer, makeup artist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional*** decided to purchase a outfit, image photo-shoot package for his daughter for 1,The photo-shoot was scheduled to be completed on January 19, 2014.The *** family did attend and complete the photo-shootThe full staff was hired and paid for their time and expertise in order to complete the photo-shootOur stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shootsIt is in ours as well as our clients' best interest to provide only the very best of Service.They then proceeded to meet with a Marketing Director on January 24, 2014, and decided to purchase a four year marketing membership for a promotional value of 1,As soon as *** decided on moving forward with the marketing, InterFACE immediately began working on preparing her photographsThis consists of sending out the photographs to be edited and professionally airbrushed to touch up any flawsWe then proceed to print the composite cards and headshots to be sent to industry professionalsWhen we use the term industry professionals" we are referring to the talent management companies, casting directors and talent agents we have built relationships with.Claiming that InterFACE is running a scam" just because we never once returned a call or email" of hers is completely without merit and not trueThe *** family was assisted every single time they contacted the Client Services Department according to our data, her last call dating as latest as June 19, *** claims are nothing but hurtfulWe have submitted two requests to the Marketing and Promotion Department on behalf of the *** family to market *** more aggressively than before, upon her request and our evaluation.InterFACE does not and cannot promise any level of success in this industryThis is because we do not dictate which of our clients the industry professionals we are promoting them to decide to represent or partner withWe do not provide or promise jobsWe simply provide a service to our clients through which they will be visible to the more than industry professionals searching for talentInterFACE feels that as long as the client has realistic goals and expectations, they can be successful through our marketing effortsIn fact, more than 80% of our clients receive at least one industry professional request, which is an extremely high success rate in such a competitive industryHowever, no guarantee was made by any member of the InterFACE staff that she would be selected to be a model or spokesman for any companyIt is further ensured that each and every client understand this since it is reiterated verbally in the evaluation meeting and also outlined in the Professional Services Agreement that *** signed.In the time that ***s daughter has been marketed, shes been promoted to numerous industry professionalsThis has resulted in submissions (requests for her composite card from an agency or talent companyAlthough there was no promise of success, there is activity On her accountA sample of the activity on the account of ***s daughter can be provided that will clearly show that we have actively marketed herWe still have sufficient amount of time left to market her and will continue to do so.We do not understand why *** is asking for a refund for the services providedWe provided her with the same marketing efforts that have led to success for many, many other clientsWe understand it may be disappointing when certain levels of success are not achieved, or not achieved as expeditiously as heshe may have hoped; however, every service contracted was rendered and every promise made, fulfilled.We tried reaching the *** family to discuss this complaint further but were not successfulWe strongly urge *** to contact our Client Services department, which is open seven days a week for our clients' convenience, so that we may be able to clarify any misconceptions that she has of InterFACE or the services that we provideSince services were rendered for the photo-shoot and marketing membership, and finances were expended on behalf of the *** family, no refund is due.Respectfully submitted,

This is the response I have been given for over months nowI still Haven't received payment

This is in response to the reply submitted by *** ***-***
We had expedited a refund check (#***) to the address provided and confirmed by ***-*** and after confirming with our accounting department, we were made aware that the check was sent on March 5, via regular mailWe advise ***-*** to be patient and bear with usWe apologize if the delay caused ***-*** any inconvenienceAlso, our Client Services Department is available seven days a week to answer any questions she may have
Respectfully submitted,
*** ***
Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***While I am not fully rejecting the response from InterFACE, as the response from the company indicates they have expedited a check for a full refund in the amount of $675.00, as of the eve of May 15, 2014, we still have not received said checkThis is concerning due to the fact that we have been told since late February that a check had been issued and we were to receive it by March After allowing a little more time to pass, we felt we needed to issue the original complaint with the Revdex.comWe would like to know when we will actually receive our due refund
Regards,
*** ***

*** did attend a free evaluation meeting with one of our Development Directors on December 15, at our ***
location. During the meeting, *** was presented with the option to purchase a photo-shoot package for her son. The packages discussed with
clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. *** decided to purchase a outfit, image photo-shoot for her son for $1075. The photo-shoot was scheduled to be completed January 4,
*** decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (# ***) for the full amount to be sent to ***. We apologize for any inconvenience the delay may have caused her
Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the
services we provide. We are sorry that *** decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future
Respectfully submitted,

From: *** *** Date: Mon, Mar 31, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected]
We received this email recently and have not been able to get back into the complaint due to you closing it… Our complaint is very much still openHow do we get it reopened so that we can continue to pursue resolution?
Complaint ID ***
Is still open…
We have been told that a refund was on its way; the refund was not received and after we called them they informed us that the refund has not been sentIn fact they still have not gotten internal permission to release the funds to usThe contract clearly states that a refund will be provided within daysWe are now at day We adhered to the contract cancellation policy and postmarked our cancellation well before the day limitIn fact we have proof that they received the cancellation letter on the 3rd dayWe faxed the cancellation to them on the first day that they were open after the contract date as well (also well within the day cancellation policy as per the contract)We have maintained constant contact with their client services department which has kept telling us to wait and be patientYet at times telling us incorrect information in regard to our refund check and the intended receipt timeframe.
This company has lost in court for similar cases and we need assistance to maintain some level of pressure and visibility on our case in hopes that we can avoid court actionWe simply want a refund check that clears the bank in a timely fashionWe have passed the reasonable expectation of patience at this point.
Thank you
*** ***
###-###-####

This is in response to the reply submitted by *** ***-*** to falsely accuse us of being a scam is not justified*** does not acknowledge multiple calls made to her and her son, whom InterFACE is actively marketing still, and they advised us they were satisfiedWe never claimed ***’ of having done more than one photo-shootsWe acknowledged him doing his photo-shoot that they paid for and in addition to that, the *** family was given a voucher for a free photo-shoot that could be used any time in the futureOut of good faith, a Client Services Representative that has been in touch with the *** family will contact them again in a final attempt to resolve this issueWe have made several attempts before and were told *** family was satisfiedWe have extended ourselves fully; given them a voucher for a free photo-shoot in the future,multiple requests are sent to the Marketing and Promotions Department to promote *** aggressively than before, and have assisted them over the phone numerous timesWe believe we have extended ourselves enough to accommodate the *** family and will continue to do soRespectfully submitted, Annette G***Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have made several attempts to receive my refundI have herd the same excuses over and over that they would be expediting my refund in to Business days starting on on February 13, I tried to notify a *** ***, client Services on 03/05/I was told he was absent that day I left a message for him to return my call then I asked for the accounting department which I was informed again that check# *** was still not issued as of yet. I called again on 3/6/I spoke to A *** at 9:am to find out that I received the same messages I herd on February 13, 2014 and on February28, in wich I stated to her in our conversation, She stated that she was sorry and she would leave another message for some one to notify meOn March 08, no reply. I would prefer not to close this case until I received a confirmation/tracking information from USPS( United States Postal Service)` that would indicate proof that my refund of $ 250.00 was on it wayI feel that would be fair. .I truly believe it must be a miscommunication between *** *** and the Accounting department regarding check #***
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I actually have twin daughtersThe amount was for children being a total of $charged on my credit card on April 15,I am happy to provide receipts of the correct amountInterFace should have the carbon copies of our contract and our paid receipts
Regards,
*** ***

This is in response to the complaint submitted by *** ***
The *** family did attend a free evaluation meeting with one of our Development Directors on January 8, at our *** location. During the meeting, *** was presented with
the option to purchase a photo-shoot package for his son. The packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. *** decided to purchase a outfit, image photo-shoot for his son for $775. The photo-shoot was scheduled to be completed January 10,
The *** family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We had expedited a refund check (#***) for the full amount to be sent to *** but we can’t send the refund check until *** verifies his mailing address with our Client Services Department. A few of our Client Services representatives tried reaching out to the *** family but were not successful. We strongly urge *** to get in contact with the InterFACE
We don’t understand how *** is claiming that InterFACE is using their kids’ pictures without their consent. The *** family ended up cancelling their photo-shoot so we don’t have any pictures of ***’s son in our possession that he is claiming we used
Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are sorry the *** family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future
Respectfully submitted,