Interface Network

This is in response to the reply submitted by *** *** ***.After following up with our accounting department, we were advised that due to the merchant switch that occurred recently, there will be a new refund check that would be cut to be sent to *** ***We have started mailing out refund checks under the new merchants and would like to advise *** *** that she would be receiving her refund check shortly as wellWe apologize for the inconvenience and advise her to contact the Client Services Department if she has any questions or concernsRespectfully submitted, Annette G***Client Services

*** *** ***
Jul (days ago)
to me
Hi *** *** I talked to you earlier on the phone and you said to send you an e-mail regarding my complaint with Interface that had been closed, because a month later I have still not received payment The complaint id # was *** Thanks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: This very hard for me because it is simple I do not want their service at all and all I want is my money back for the marketing not for the photo shoot. It's like they do not acknowledge what I do not want they saying that they call me on serveral occasions and I am not answering their calls because I do not want the service so why should I answer the calls and I have said on several occasions that I DO NOT WANT THEM TO MARKET MY SONI never talk to them after I received the first run around and I do not want to talk to them about anything but GIVING MY MONEY BACKThe people they market my son with is a scam I look them up on the internet alsoWilhelmina pa is out to get money and make the same promises as interfaceSo no I do not want that for my sonI do not have any more money to give away, to people who do not care for my son well being or getting him into the so call industry. PLEASE IF YOU COULD JUST HELP ME GET SOME OF MY MONEY BACK INSTEAD OF ME GOING BACK AND FORTH WITH THESE PEOPLE. All you have to do is your own investigation and you will see what I am talking about how these people operate.Regards,*** ***-***

The *** family did attend a free evaluation meeting with one of our Development Directors on February 4, at our *** office. *** was presented with the option to purchase a photo-shoot for his daughter. *** decided to purchase a outfit, image
photo-shoot for his daughter at a promotional value of $700. It was scheduled to be completed February 9, 2014. At no point during the meeting did our staff inform *** that the original fee would cover all of the services our company provides. The agreement signed by *** clearly states that there will be additional fees for services and products other thanthe photo-shoot. The section in the agreement that states this is highlighted and requires the initials of the client in order to ensure that each individual client understands the prospect of future fees The fact that there are additional fees is always reiterated verbally as well Please refer to page 2, section 2(E) of the Agreement enclosed herewith, which provides in relevant part as follows:Additional Fees: YOU UNDERSTAND THAT WE HAVE NO OBLIGATION UNDER THIS AGREEMENT TO PROVIDE YOU WITH COMPOSITE CARDS, PRINTS, OTHER PROMOTIONAL MATERIALS OR ONLINE MARKETING SERVICES UNDER THIS AGREEMENT. However, promotional materials such as headshots and composite cards are available for purchase for an additional fee. The prices for head shots and composite cards range from $to $each. You will have the opportunity to purchase these promotional materials after the Photo Shoot Products are available. There is also an option to purchase online promotional materials by executing a membership agreement with an affiliate of InterFACE, InterFACEpages.com. Such online services are provided pursuant to additional fees commensurate with the level of duration of your membership and the breadth of services you select in the InterFACEpages.com Membership Agreement. Those fees range from $12.50-$per week.The *** family did attend and complete the photo-shootThe full staff was hired and paid for their time and expertise in order to complete the photo-shootOur stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shootsIt is in ours as well as our clients’ best interest to provide only the very best of service.The *** family was scheduled to attend a meeting with one of our Marketing Directors on February 11, but was not able to make that meeting. *** then contacted Client Services Department to reschedule meeting with the Marketing Director. The *** family then proceeded to meet with a Marketing Director on March 28, 2014; however, they did not sign up for marketing membership. We would want to further ***’s daughter’s career and make sure to provide her with as many industry related opportunities as possible, even though InterFACE does not and cannot promise any level of success in this industryThis is because we do not dictate which of our clients the industry professionals we are promoting them to decide to represent or partner with. We simply provide a service to our clients through which they will be visible to the more than 200+ industry professionals searching for talent We encourage *** to contact the Client Services Department to discuss other options that are available for the *** family. We can provide him with different options so we can market his daughter to the fullest and aggressively to achieve success.We do not understand why *** is asking for a refund for the services provided. The *** family came in and finished the photo-shoot; hence, every service contracted was rendered and every promise made, fulfilledThe *** family is not due a refund. We strongly urge *** to contact our Client Services department at ###-###-#### to discuss any other concerns he may have regarding InterFACE and the services we provideClient Services hours of operations are Monday through Friday a.mto p.mand on weekends from a.mto p.mRespectfully submitted,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I have been told by Interface numerous times that a check had been expedited with the check numberThis has been an ongoing saying from the representatives of Interface where a check has yet come my wayI would like this issue resolved promptlyPlease contact me if you have any questions, comments or concerns.
Regards,
*** ***

The *** family did attend a free evaluation meeting with one of our Development Directors on March 12, at our *** location During the meeting, *** was presented with the option to purchase a photo-shoot package for her daughter The packages discussed with
clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio time The packages discussed are always optional *** decided to purchase a outfit, image photo-shoot for a promotional rate of $ The photo-shoot was scheduled to be completed March 16, 2014.InterFACE stands by the quality of the services provided in the original photo-shoot InterFACE employs only industry professional photographers, hair stylists and makeup artists Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shoots It is in ours as well as our clients' best interest to provide only the very best of service The *** family attended and completed the photo-shoot and returned to meet with our marketing department to review the photographs During the meeting *** verbalized her disappointment with the photo shoot and demanded a full refund of the amount she had paid for the photo shoot During the meeting she was promised a call to resolve the matter at hand *** was contacted by the VP of our *** office to be assisted Out of good faith, we made *** different offers, but *** chose not to move forward with us We cannot force *** to accept the offers that we made to her out of good faith; however, those offers were simply in the spirit of good client relations Finances were expended because the staff that was hired was reserved for the photo-shoot that *** signed up for and agreed to The services and policies agreed to in the Professional Services Agreement were all adhered to by InterFACE; hence no refund is due, as mentioned earlierOur Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish We wish *** the best with any and all future endeavors, and hope to have addressed all her concernsRespectfully submitted,

This is in response to *** ***'s complaint. We had expedited a refund check (#***) to the address provided and confirmed by *** but after *** advised us that she never received the check we immediately started working on cutting her a new refund checkThe check was sent out on April 9, We apologize if the delay caused *** any inconvenienceAlso, our Client Services Department is available seven days a week to answer any questions she may have.Respectfully submitted, *** *** Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that I appreciate InterFace's response and acknowledgement that I followed the refund policy of the organization and are working to issue the refund timelyThe credit/debit card account used to process the initial $payment is no longer valid, therefore, the street address provided to InterFace at the evaluation meeting is still a valid address and can be used as the mailing address to submit a $refund check. I anticipate receipt of the refund check in the very near future to close this matter.
Upon a timely receipt of the $refund, I will follow up to this complaint with a response of an outcome with InterFace
Regards,
*** ***

*** ***
Aug
to me
Hello ***,
My name is *** *** and I filed a complaint on InterFace Talent because the company fail to return my refund check as their policy statesInterFace replied to the letter that you sent stating that they had intentions of returning my refund and I replied to your email that the issues were resolved
I have yet to receive a refund check and I have called many time with no resultsI called InterFace today and the message on the phone states that InterFace is undergoing operational issues and had to shut down and to reply to [email protected] with any issues
I would appreciate any assistance that you can offer with resolving this issue
Thank you,
*** *** ***
Sent from *** Mail on ***

Attached is our response to the complaint submitted by ***. *** ***.
The *** family did attend a free evaluation meeting with one of our Development Directors on February 13, at our *** locationDuring the meeting, *** was presented with the option to
purchase a photo-shoot package for her childrenThe packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional*** decided to purchase three outfit, image photo-shoot packages for her children at a promotional value of $1,total;The photo-shoot was scheduled to be completed March 8, The *** family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited the process of refund check (#***) for the full amount to be sent to ***We apologize for any inconvenience the delay may have caused the *** family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the *** family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Bottom line is that, it has been five months and we have not received our refund( five months ) They keep telling us that "check (#***) was expedited"Each time we have called, they tell us they have "expedited" the checkAgain, it has been FIVE MONTHS and we have not received the check # ***it is incorrect and they're lyingWe have handed this matter over to the credit card companyThey are filing charges for credit card fraudBecause of this, we are unable to respond or correspond to this case from here on
Regards,
*** ***

The *** family did attend and complete the photo-shoot and the marketing meetingThe full staff was hired and paid for their time and expertise in order to complete the photo-shoot*** claims that her son's wardrobe, hair, and mawere not done at the photoshootWardrobe is
something that clients bring on their own and our stylist assists them styling their outfitsSeeing that ***' son had a three (3) outfit photo-shoot, a stylist was there to assist him with his outfitsMale models do not require much maand hair styling unless they have long hairMais still applied as they have to appear in front of a camera, but just not as heavySo, for *** to make such a claim is completely baseless.*** was not led on in any which way as she is claimingShe also wrongfully accuses InterFACE of "running a scam." ***' words are very hurtful and completely without meritAs mentioned in her previous complaint, her son's marketing profile was only activated on April 7, We are barely within the first two months of a two year marketing termFor *** to judge and measure our success rate and competency with the past two months is not fair at allWe have started marketing *** as aggressively as our other clients who InterFACE does not and cannot promise any level of success in this industryThis is because we do not dictate which of our clients the industry professionals we are promoting them to decide to represent or partner withWe do not provide or promise jobsWe simply provide a service to our clients through which they will be visible to the more than industry professionals searching for talentInterFACE feels that as long as the client has realistic goals and expectations, they can be successful through our marketing effortsIn fact, more than 80% of our clients receive at least one industry professional request, which is an extremely high success rate in such a competitive industryHowever, no guarantee was made by any member of the InterFACE staff that s/he would be selected to be a model or spokesman for any companyIt is further ensured that each and every client understand this since it is reiterated verbally in the evaluation meeting and also outlined in the Professional Services Agreement that *** signed.*** in her complaint claims that her son has not received any calls for opportunities yetWe want to make it clear to *** that ***' profile was activated on April 7, which is when a username and password was e-mailed to *** to adcess the profile as wellThe profile has only been activated for mere two months as of now, while we have a little less than two years left to market and promote ***' sonWe believe that is more than enough time for us to promote ***' son and avail opportunities for him as long as they have realistic goals and expectationsjWe do not understand why *** claiming she was "set up with a fake interview.'' That is absolutely falseThe *** family did attend the initial meeting and the marketing with our directors and nothing about the meeting was fake or a lie*** continues to make unpleasant claims which are nothing but just false.In the time that *** has been marketed, he's been promoted to numerous industry professionalsThis has resulted in submissions (requests for his composite card from an agency or talent company)Although there was no promise of success, there is activity on his accountA sample of the activity on ***' account can be provided that will clearly show that we have actively marketed himWe still have sufficient amount of time left to market *** and will continue to do soWe are providing her son with the same marketing efforts that have led to success for many, many other clientsWe understand it may be disappointing when certain levels of success are not achieved, or not achieved as expeditiously as he/she may have hoped; however, every service contracted was rendered and every promise made, fulfilled.We strongly urge *** to contact our Client Services department, which is open seven days a week for our clients' convenience, so that we may be able to clarify any misconceptions that she has of InterFACE or the services that we provideClient Services' hours of operation are Monday through Friday a.mto p.mand on weekends from a.mto p.mSince services were rendered for the photo-shoot and marketing membership, and finances were expended on behalf the *** family, no refund is due.Respectfully submitted,Annette G***Client Services

*** *** decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited the process of refund check for the full amount to be sentWe apologize
for any inconvenience the delay may have caused *** ***We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Two Client Services representatives tried reaching out to *** *** after receiving the Cancel letter he had sent but was unable to reach him and left him voicemails*** *** did not return our phone callWe need to confirm *** ***'s mailing address and update our system before we send out the checkWe encourage *** *** to contact us at ###-###-#### to expedite his refund check's process.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry *** *** decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G*** Client Services

The *** family did attend a free evaluation meeting with one of our Development Directors on October 31, at our *** locationDuring the meeting, *** was presented with the option to purchase a photo-shoot package for her daughter and herselfThe packages discussed with
clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional*** decided to purchase two outfit,image photo-shoot packages for her daughter and herself at a promotional value of $The photo-shoot was scheduled to be completed November 15, 2013.The *** family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check (#***) for the full amount to be sent to ***We apologize for any inconvenience the delay may have caused the *** family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the *** family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the futureRespectfully submitted,

This is in response to the reply submitted by *** ***.The refund check (#***) was expedited to be sent to *** but she filed a charge-back with her financial institute which prompted us to void the check and get in touch with the financial institution to resolve the matter. After consulting with our accounting department, we were informed that the charge-back was indeed accepted on July14, 2014. We advise *** to contact her financial institution with this information so they can assist her better Delays tend to happen once a third party or a financial institution is involved. We apologize for any inconvenience it caused ***. ***. Our Client Services Department is open seven days a week for our clients' convenience and she can speak with us about any further concerns at any point that she wishes. We are sorry that *** decided not to move forward with our services at this time. Respectfully submitted,Annette G***Client Services

OMPLAINT ID # ***
Inbox
x
*** ***
To *** *** We sent you a response from the company on 03/06/2014, We n
Mar (days ago)
*** ***
Mar (days ago)
tome
***,
Thank you for getting back to me I have just yesterday finally received my full refund with a letter dated in January ( as it is now March) I appreciate your assistance and the Revdex.com in helping resolve this issueI wish I could do more to prevent this sort of action from occurring to future victims of this company For now I will be content in this issues resolution
Regards,
*** ***
*** *** ***
*** *** ***
###-###-####
***
Representing
*** ***
*** *** *** ***
*** *** *** ***
*** *** ***
*** ***

This is in response to the complaint submitted by ***
***.The *** family did attend a free evaluation meeting with one
of our Development Directors on April 28, at our Gaithersburg
location. During the meeting, **
*** was presented with the option to
purchase photo-shoot packages for his
daughter. The packages discussed with clients
contain the use of a professional photographer, maartist, hair stylist,
wardrobe specialist and studio timeThe packages discussed are always
optional*** decided to purchase a
outfit, image photo-shoot package for his daughter at a promotional value of
$The photo-shoot was scheduled to be completed May 4, 2014.We
have fully acknowledged ***’s complaint and want to stress to him that
we do take these complaints seriously.
We want to assure *** that InterFACE strives to provide our
clients with exceptional customer service and like to assist our customers with
respectWe appreciate *** for sharing this information as we will be conducting
an investigation and appropriate associate will be reprimandedAccording
to the Professional Service Agreement, that *** signed and initialed,
in order to obtain a refund a cancellation letter must have been received or
postmarked via certified mail return receipt requested only within the first
three (3) days of the execution of the contract. The refund policy is also verbally noted and
circled and highlighted on the contract.
This was also initialed by *** in part 2, section C of the
agreement. The letter that we received
on May 5, from *** was postmarked on May 2, 2014. In order for him to have received a full
refund of the amount paid, the letter had to be certified and postmarked by May
1, at the latest. Since ***
did not follow the cancellation policy, no refund is due.Our
Client Services Department is open seven days a week for our clients’
convenience, and she can speak with us about any further concerns at any point
that she wishes. We are available to
answer any questions that he may have regarding InterFACE or the services we
provide. A Client Services
representative did try to reach *** on May 13, but was
unsuccessfulWe strongly urge the *** family to reach out to us so we can
discuss and provide *** with alternative options.Respectfully submitted,

SEE ATTACHMENT

This is in response to the complaint submitted by *** ***
The *** family did attend a free evaluation meeting with one of our Development Directors on November 24, at our *** locationDuring the meeting, *** was presented with the option to
purchase a photo-shoot package for her son The packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe
specialist and studio timeThe packages discussed are always optional*** decided to purchase a outfit, image photo-shoot for her son at a promotional value of $1,The photo-shoot was scheduled to be completed on December 14,
The *** family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our
clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check (#***) for the full amount to be sent to ***We apologize for any inconvenience the delay may have caused her
Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishesWe are available to answer any questions that she may have regarding InterFACE or the services we provide
We are sorry that the *** family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future
Respectfully submitted,

I accept business response provided that I receive the check
# *** in the amount of $
Thank you for your help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***