Interface Network

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February 22, at our [redacted] locationDuring the meeting, *** [redacted] was presented with the option to purchase a photo-shoot package for her sonThe packages discussed with clients contain the use of a professional photographer, ma artist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional*** [redacted] decided to purchase a outfit, image photo-shoot package for her son at a promotional value of $The photo-shoot was scheduled to be completed February 28, The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check (#***) for the full amount to be sent to *** [redacted] We apologize for any inconvenience the delay may have caused the [redacted] family We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiouslyOur Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 14, 2013 at our [redacted] location. During the meeting, ***. [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed... with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. ***. [redacted] decided to purchase a 4 outfit, 48 image photo-shoot package for her son for $1,225. The photo-shoot was scheduled to be completed December 22, 2013. ***. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (# ***) for the full amount to be sent to ***. [redacted] . We apologize for any inconvenience the delay may have caused her. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the services we provide. We are sorry that ***. [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future. Respectfully submitted,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is now May 7th and I still haven't received a check from InterfaceTheir response sounds good, but until they fulfill their obligation my complaint is still valid Regards, [redacted]

This is in response to the complaint submitted by *** [redacted] - [redacted] The [redacted] family did attend a free evaluation meeting with one of our Development Directors on April 5, at our [redacted] locationDuring the meeting, *** [redacted] was presented with the option to purchase a photo-shoot package for her daughterThe packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional*** [redacted] decided to purchase a outfit, image photo-shoot packages for her daughter for $1,The photo-shoot was scheduled to be completed April 13, Our cancellation policy states, any request for cancellation must be in writing and must be received or postmarked within three (3) days of the execution of the agreement Request for a refund must be sent via certified mail return receipt requestedIf the request complies with our cancellation policy, a refund will be provided within thirty (30) days in the form of a company check Furthermore, InterFACE requires that each and every client initial next to the cancellation policy in order to ensure that they understand the procedure necessary for them to receive a refund*** [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promised It does take thirty (30) days before the refund check is sent out, according to the Professional Services Agreement but *** [redacted] filed a chargeback with her financial institution InterFACE now has to go through the refund process with that company directly If *** [redacted] has any questions regarding the status of her refund she would have to contact her financial institutionOur Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish We are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future Respectfully submitted,

This is in response to the complaint submitted by *** [redacted] .The [redacted] family did attend a free evaluation meeting with one of our Development Directors on May 14, at our [redacted] locationDuring the meeting, ** [redacted] was presented with the option to purchase a photo-shoot package for her daughterThe packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional** [redacted] decided to purchase a outfit, image photo-shoot packages for her daughter at a promotional value of $1,The photo-shoot was scheduled to be completed May 18, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited the refund check process for the full amount to be sent to *** [redacted] We apologize for any inconvenience the delay may have caused the [redacted] familyWe have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 9, at our [redacted] locationDuring the meeting, *** [redacted] was presented with the option to purchase a photo-shoot package for her sonThe packages discussed with clients contain the use of a professional photographer, maartist/ hair stylist/ wardrobe specialist and studio timeThe packages discussed are always optional*** [redacted] decided to purchase a outfit, image photo-shoot package at a promotional value of $The photo-shoot was scheduled to be completed on March 9, The [redacted] family did attend and complete the photo-shootThe full staff was hired and paid for their time and expertise in order to complete the photo-shootOur stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shootsIt is in ours as well as our clients’ best interest to provide only the very best of serviceThey then proceeded to meet with a Marketing Director on March 16, 2014, and decided to purchase a two year marketing membership for $1,As soon as *** [redacted] decided on moving forward with the marketing, InterFACE immediately began working on preparing his photographsThis consists of sending out the photographs to be edited and professionally airbrushed to touch up any flaws We then proceed to print the composite cards and headshots to be sent to industry professionalsWhen we use the term “industry professionals” we are referring to the talent management companies, casting directors and talent agents we have built relationships withInterFACE does not and cannot promise any level of success in this industryThis is because we do not dictate which of our clients the industry professionals we are promoting them to decide to represent or partner withWe do not provide or promise jobsWe simply provide a service to our clients through which they will be visible to the more than industry professionals searching for talentInterFACE feels that as long as the client has realistic goals and expectations, they can be successful through our marketing effortsIn fact, more than 80% of our clients receive at least one industry professional request, which is an extremely high success rate in such a competitive industryHowever, no guarantee was made by any member of the InterFACE staff that s/he would be selected to be a model or spokesman for any companyIt is further ensured that each and every client understand this since it is reiterated verbally in the evaluation meeting and also outlined in the Professional Services Agreement that *** [redacted] signed.*** [redacted] in her complaint claims that her son has not received any calls for opportunities yetWe want to make it clear to *** [redacted] that ** [redacted] ’ profile was activated on April 7, which is when a username and password was given to ** [redacted] to access the profile as wellThe profile has only been activated for mere thirty (30) days as of now, while we have a little less than two years left to market and promote *** [redacted] ’ sonWe believe that is more than enough time for us to promote *** [redacted] ’ son and avail opportunities for him as long as they have realistic goals and expectations In the time that ** [redacted] has been marketed, he’s been marketed to numerous industry professionalsThis has resulted in submissions (requests for his composite card from an agency or talent company)Although there was no promise of success, there is activity on his accountA sample of the activity on ** [redacted] ’ account can be provided that will clearly show that we have actively marketed himWe still have sufficient amount of time left to market ** [redacted] and will continue to do so We do not understand why *** [redacted] is asking for a refund for the services provided We provided her son with the same marketing efforts that have led to success for many, many other clients We understand it may be disappointing when certain levels of success are not achieved, or not achieved as expeditiously as he/she may have hoped; however, every service contracted was rendered and every promise made, fulfilled We strongly urge *** [redacted] to contact our Client Services department, which is open seven days a week for our clients’ convenience, so that we may be able to clarify any misconceptions that she has of InterFACE or the services that we provide Client Services’ hours of operation are Monday through Friday a.mto p.mand on weekends from a.mto p.m Since services were rendered for the photo-shoot and marketing membership, and finances were expended on behalf the [redacted] family, no refund is dueRespectfully submitted,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I apologize for giving your employees a hard time when it wasn't their fault, however it was not justice of them to never answer when I called and when they placed me on hold for hoursI just want my money back! Can you answer this question, when will I receive my refund check? As soon as possible just isn't going to cute itI would like a real guarantee date, a date that's actually true unlike your policySo when shall I be receiving it ?

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February 16, at our [redacted] location During the meeting, *** [redacted] was presented with the option to purchase photo-shoot packages for her three children *** [redacted] decided to purchase an Elite photo-shoot package for her children at a promotional value of $4, The package *** [redacted] chose contains the use of a maartist, hair stylist/wardrobe specialist, studio time and professional photographer with unlimited photos The elite package purchased does provide personal and private use of our studio All The packages discussed are always optional It was the [redacted] decision to purchase the elite package The photo-shoot was scheduled to be completed February 17, The cancellation policy is not only verbalized in the initial meeting, but is also outlined, highlighted, and bolded in the agreementOur cancellation policy clearly states, any requestfor cancellation must be in writing and must be received or postmarked within three (3) days of the execution of the agreementThis request must be sent via certified mail return receipt requestedIf the request complies with our cancellation policy, a refund will be provided within thirty (30) days in the form of a company checkFurthermore, InterFACE requires that each and every client initial next to the cancellation policy in order to ensure that they understand the procedure necessary for them to receive a refundThe service date is written in the agreement, agreed upon by, both, the Development Director and the clients We have a very flexible schedule that is available for the clients The scheduled time and date also requires initials to make sure clients fully understand when they are supposed to come in next In this case, the service date and time was initialed by *** [redacted] Despite everything, the [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period 100% of our clients who do correctly follow the refund policy will receive a full refund as promised It does take thirty (30) days before the refund check is been sent out, according to the Professional Services Agreement We advise the [redacted] family to bear with us while the refund process is in progress Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes We areavailable to answer any questions that she may have regarding InterFACE or the services we provide We are sorry that the [redacted] family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decided to reconsider their cancellation in the futureRespectfully submitted,

This is in response to thecomplaint submitted by *** [redacted] As mentioned earlier, process of the refund check (#***) was expeditedEvery single issue was addressed in theprevious complaint, as well as the fact that we had, unfortunately, encountered significant clerical errorsduring recent employee turnover in our accounting department and were workingin good faith to rectify them expeditiouslyWe apologize if the delaycaused [redacted] any inconvenience but the refund checkwill be mailed out shortlyA specific date is not provided simply because wedo not have control of the mail and how long it would take for mail to arriveOur Client Services Department is experienced in assistingclients with any and every concern they may have and is available seven days aweekRespectfully submitted, Annette G***Client Services

This is in response to the reply submitted by *** [redacted] .We have expedited the process of the refund check (#***) and sent it to the address provided and confirmed by *** [redacted] on April 15, 100% of our clients who do correctly follow the refund policy will receive a full refund as promisedAs mentioned earlier, we have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiouslyFor *** [redacted] to label us fraud and a scam is unfairWe apologize if the delay caused*** [redacted] any inconvenience but we are working diligently to resolve any and every issue that was made aware to usWe take every complaint seriously and what we state as an answer is to satisfy the customer and resolve the issue on hand, not to meet the requirements, as *** [redacted] claimsWe advise *** [redacted] some time for the check to arriveOur Client Services Department is available seven days a week to answer any additional questions she may have as wellRespectfully submitted, [redacted] Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the InterFace customer service representative said that the company would expedite the processing of the check the first time I spoke with the representative The last time I spoke with them, which was documented in my complaint, they said that the check was being expedited, which was at least a month ago I asked for a specific timeline as to when I could expect to recieve a check, but the customer service representative would not provide a timeline Since InterFace is giving you the same standard response they gave me, now at least a month ago, I am rejecting their response because I don't believe they are being truthful Regards, [redacted]

This is in response to the complaint submitted by **. [redacted] . **. [redacted] did attend a free evaluation meeting with one of our Development Directors on November 30, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to... purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot for her daughter at a promotional value of $595. The photo-shoot was scheduled to be completed on December 13, 2013. **. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#***) for the full amount to be sent to **. [redacted] . We apologize for any inconvenience the delay may have caused her. Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the services we provide. We are sorry that **. [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future. Respectfully submitted,

[redacted] did attend a free evaluation meeting with one of our Development Directors on April 19, at our [redacted] locationDuring the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her childrenThe packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional [redacted] decided to purchase a outfit, image photo-shoot package and a outfit, image photoshoot package for her children at a promotional value of $1,totalThe photo-shoot was scheduled to be completed April 27, [redacted] decided to cancel and sent in a certified fetter within the aflotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check (# [redacted] & ***) for the full amount to be sent to [redacted] We apologize for any inconvenience the delay may have caused herWe have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry [redacted] decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: InterFACE letter/response is misleading and incorrectTheir letter states, they have expedited a refund check (check # ***) for the full amount to be sent to ***Note: No date was given, as to when the check was sent outSo I called themWhen I spoke to the representative, she stated that she has the letter in front on herIt states, they have EXPEDITED A CHEACK (check # ***) FOR THE FULL AMOUNT, "TO BE " Sent to ***It has not been sent outNote: I have called them on April 28th ( days from when the contract was canceled) they said a refund will be sent out business days after the contract was canceled(Note: According to the contract it is days not business days) but I waited business days and called them again on May 8, They apologized and said it would be another seven days, that their accounting department was running behinddays later, May 15, 2015, I called them againThis time they said, that they cut out checks on certain daysSo the next batch of checks will go out either on the 5//or 5/23/ NOTE: each time I called, I continue to have a long wait and they continued to tell me there was NO ONE in management that they could transfer me toAs of today it has been days I have NOT yet received a refundPer there representative CHECK # *** has not been sent outThere respond is incorrect and misleading and they are in breach of their contract.
Regards,
*** ***

The *** family did attend a free evaluation meeting with one of our Development Directors on November 23, at our *** location. During the meeting, *** was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients
contain the use of a professional photographer, maartist, hair stylist, wardrobe
specialist and studio time. The packages discussed are always optional. *** decided to purchase a outfit, image photo-shoot package for her son at a promotional value of $775. The photo-shoot was scheduled to be completed November 30,
*** decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (# ***) for the full amount to be sent to ***. We apologize for any inconvenience the delay may have caused her. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously
Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the
services we provide. We are sorry that *** decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future
Respectfully submitted,

This is in response to the complaint
submitted by *** *** ***.The *** family did attend a free
evaluation meeting with one of our Development Directors on February 15,
at our *** locationDuring the meeting, *** *** was presented with
the option to
purchase a photo-shoot package for her sonThe packages
discussed with clients contain the use of a professional photographer, ma
artist, hair stylist, wardrobe specialist and studio timeThe packages
discussed are always optional*** *** decided to purchase a outfit,
image photo-shoot packages for her son at a promotional value of $The
photo-shoot was scheduled to be completed March 8, The
*** family decided to cancel and sent in a certified letter within the
allotted cancellation period100% of our clients who do correctly follow the
refund policy will receive a full refund as promisedWe have expedited a
refund check (#***) for the full amount to be sent to *** ***We apologize for
any inconvenience the delay may have caused her. We
have, unfortunately, encountered significant clerical errors during recent
employee turnover in our accounting department and are working in good faith to
rectify them expeditiously. Our Client Services Department is open
seven days a week for our clients’ convenience, and they can speak with us
about any further concerns at any point that they wishWe are available to
answer any questions that they may have regarding InterFACE or the services we
provideWe are sorry *** *** decided
not to move forward with our services at this time, but strongly urge them to
reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G
Client Services

The *** family did attend a free evaluation meeting with one of our Development
Directors on May 18, at our *** locationDuring the meeting, **
*** was presented with the option to
purchase a photo-shoot package for her daughterThe packages discussed with
clients
contain the use of a professional photographer, maartist, hair
stylist, wardrobe specialist and studio timeThe packages discussed are always
optional*** decided to purchase a
outfit, image photo-shoot packages for her daughter for $The
photo-shoot was scheduled to be completed June 1, The
*** family decided to cancel and sent in
a certified letter within the allotted cancellation period100% of our clients
who do correctly follow the refund policy will receive a full refund as
promisedWe have expedited the process their refund check for the full amount
to be sent to *** ***We apologize for
any inconvenience the delay may have caused the *** family. We
have, unfortunately, encountered significant clerical errors during recent
employee turnover in our accounting department and are working in good faith to
rectify them expeditiously. Our Client Services Department is open
seven days a week for our clients’ convenience, and they can speak with us
about any further concerns at any point that they wishWe are available to
answer any questions that they may have regarding InterFACE or the services we
provideWe are sorry the *** family decided not to move forward with our
services at this time, but strongly urge them to reach out to us if they decide
to reconsider their cancellation in the future.Respectfully submitted,Annette G*** Client Services

The *** family did attend a free evaluation meeting with one of our Development Directors on November 7, at our *** locationDuring the meeting, *** was presented with the option to purchase a photo-shoot package for his daughterThe packagesdiscussed with clients
contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional*** decided to purchase a outfit, image photo-shoot packages for his daughter at a promotional value of $The photo-shoot was scheduled to be completed November 15, 2013. The *** family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check (#***) for the full amount to be sent to ***We apologize for any inconvenience the delay may have caused the *** family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith torectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services weprovideWe are sorry the *** family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

This is in response to the complaint submitted by *** ***.*** did attend a free evaluation meeting with one of our Development Directors on March 15, at our *** locationDuring the meeting, *** was presented with the option to purchase a photo-shoot
package for her daughterThe packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional*** decided to purchase a outfit, image photo-shoot packages for her daughter at a promotional value of $The photo-shoot was scheduled to be completed March 22, 2014.*** decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check (#***) for the full amount to be sent to ***We apologize for any inconvenience the delay may have caused herWe have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry *** decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.'Respectfully submitted,*** *** Client Services

This is in response to the complaint submitted by *** ***
*** did attend a free evaluation meeting with one of our Development Directors on November 3, at our *** location. During the meeting, *** was presented with the option to
purchase a photo-shoot package for daughter. The packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. *** decided to purchase a outfit, image photo-shoot for her daughter at a promotional rate of $595. The photo-shoot was scheduled to be completed November 17,
*** decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (# ***) for the full amount to be sent to ***. We apologize for any inconvenience the delay may have caused her
Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the
services we provide. We are sorry that *** decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future
Respectfully submitted,